Hoteller i nærheden af Lufthavn: Acapulco Alvarez Intl

Fordele: Meget fin thaimad på Restaurant Saffron, som desværre kun havde åbent torsdag-søndag. Mindre godt på La Nao, hvor man hurtigt kommer gennem menukortet. Generelt næsten ingen gæster på La Nao, så atmosfæren der er ikke behagelig selv om tjenerne er meget søde og hjælpsomme ligesom resten af hotellets personale.

Ulemper: Den generelle mangel på gæster på hotellet giver en tom og kedelig stemning på andre restauranter end Saffron, som til gengæld er super

Fordele: Fantastic hotel all around! The villa was awesome - lots of space and great facilities.

Ulemper: nothing

Fordele: The location is great, the views amazing. The place is nicely decorated and comfortable. The bedsheets and towels looks old. But the place is beautiful.

Ulemper: The Service is good, but as soon as we arrived the concierge tried to upgrade our villa, we felt the pressure to the point that we decide to get the upgrade. We felt uncomfortable saying No; after that they took us to a villa and when they opened the door the smell was terrible! So they decide to move us to another one. We went to the restaurant and ordered an octopus that was not edible at all. It was like a rubber band, my daughters were hungry so we decide to order just an appetizer to get it fast, immediately the waitress ask is we want 2 appetizers instead of 1. You constantly feel the staff trying to increase the bill. The appetizers were good, However price does not match the quality, food is marginally good and staff seems to be always pressing to increase the ticket to the point where it’s uncomfortable. It’s sad to leave from a place as beautiful as acapulco and that really needs tourism to visit with a bad taste... I will not return to this hotel. The property is beautiful but the way the staff managed it, for me is not the best.

Fordele: Everything but to name a few: The staff were lovely, attentive, knowledgeable and friendly people that never said no to whatever you ask. They make the hotel have such a lovely relaxed atmosphere. The room was incredible. With the press of a few buttons you have the most amazing views from your bed. The room service is really tasty and they set it up like you are at a restaurant. The Caesar salad was the best along with the paella. The buggy service is lovely. They are always ready to take you around the hotel and the ride is great with the views. The communal pool area and breakfast area has an incredible view. The level of service at both these areas makes you not want to leave the hotel in the day. The minute you sit down on a lounger, the staff have put down an ice bucket with waters in. Through out the day they brought us little things like homemade lollies and told us about the area. The buffet breakfast is really good. The variety and quality of it was perfect. The food is incredibly clean and delicious. They change the buffet day to day so you are able to try lots of local foods as well as an expansive international spread. There are lots of details that this hotel gets right. Some of these are; the turn down at night with the little cookies or macaroons left by your bed, the incense burner and candle in the room ready to light, the vanity box in the bathroom that has everything you can imagine. This hotel is by far the best hotel I have ever stayed in.

Ulemper: The hotel is perfect! I would have liked to swim in the sea though. There is a restaurant by it and you can walk down to it but a jetty would be great. The Thai restaurant was nice but the Restaurant by the water (Roka?) was not as good food wise and really expensive for what the dishes were. Much preferred the atmosphere of the top communal pool and the lounge area menu.

Fordele: the views

Ulemper: food quality could be better

Fordele: It was AMAZING! Exceeded ou expectations completely and we still cannot get over it :)

Fordele: The view was magnificent and the stay was super comfortable

Fordele: Facilities and room pool.

Ulemper: Expensive

Fordele: Breakfast was great. The people from the staff were truly amazing, really the nicest.

Ulemper: The water in the pool was cold.

Fordele: What a great place. My stay has been a great pleasure !

Fordele: The most wonderful and excellent was the staff (personnel) of the hotel. Everyboday was very kind, hospitable and helpful. No compaints at all.

Ulemper: Loud music from the outside, which was on all day long and sometimes till late 11 pm. Buffet breakfast instead of existing menu type would fit better for this hotel. Room did not have enough electric sockets. Sliding doors of the wardrobe are not convenient for disposal. Other minor issues after check in were reported to the hotel staff and they were resolved pretty quickly.

Fordele: Staff were nice Needs an upgrade

Ulemper: Not enough milk for coffee Food from Restuarant ordered to room was bad Alfredo has not ham and very very dry Could not eat it Pasta with chicken was not tasty We left most of the food We even went to the dinlngroom for cappuccino and it was so bad we could not drink it

Fordele: I liked the proximity to the Airport. Made commute bearable.

Ulemper: The air conditioning went out so the stay was uncomfortable. They did apologize but I believe there should have been some kind of compensation.

Fordele: Room was very clean and quiet. I could rest comfortably in this one day trip

Ulemper: Bathroom door did not close smoothly... We have to strongly push the door to close it

Fordele: Great breakfast and service!

Fordele: Delicious breakfast included Excellent service

Fordele: The entire staff was very friendly and helpful, from luggage attendant, reception and restaurant staff!!

Fordele: Tænder

Ulemper: Vi havde et stort problem med poolene, der var ikke plads i kamastroerne, og vi havde en frygtelig kamp med andre kunder.

Fordele: Near the beach and beautiful pools

Ulemper: The bathroom in the restaurants where really dirty, the personal in the beach restaurant where really terrible but the worst thing was that almost everyone got really sick from the stomach after we had breakfast in the Chula Vista restaurant so I’m in bed all day really sick my vacation got screwed because of that

Ulemper: there were no available sits at the pool. sits at the beach needed to be booked and they weren't enough. people need to queue in the morning.

Fordele: Amazing location, very good service and the facilities (if a bit old) are great.

Ulemper: Can feel a little bit crowded

Fordele: location is perfect pools beach variety of restaurants the beach palapas the staff service all over the property. ( especially good at the pool area).

Ulemper: it seems that there is no good integration on the bookig.com and the hotel booking system it was quite complicated and long the check-in process. I got a call form the hotel offering breakfast, (which I already had booked) zero openness from reception staff. I got a LATE Check-out (offered by hotel if you come to the spartan) but terrible experience, the key got locked at 12:00 the staff took a long time to enable them. The staff that enabled the keys, used for your security, but seriously I could felt the irony and sarcasm... better training and customer attention. again because they did not have a match on who made the reservation and the names of the people in the rooms... the reservation system needs a better integration.

Fordele: Everything was amazing, the main building, the pools, the beach even the cost of the beach club

Ulemper: The snacks and the price of them 185 mexixan pesos for a hot dog ?? That's like 10 usd and it does not worth it

Fordele: Amazing lobby, outdoor area! Very friendly staff!

Ulemper: The rooms, although being spacious, really resemble a 2.5 star hotel, especially the bathroom, very economy style bathrooms, with outdated plumbing.

Fordele: really lovely place - great pools and beach

Ulemper: coffee shop a bit tired

Fordele: Amazing.

Ulemper: The times things closed. Was kinda early.

Fordele: Pools

Ulemper: Cost-quality relation. Too expensive for ordinary facilities, bad service, lack of efficiency.

Fordele: waves Pool was really nice

Ulemper: Bathrooms in the halls and restaurants were not clean. Bathroom in the room was awful. You dont have any privacy if you are staying with someone else. Omar

Fordele: the Room was clean

Ulemper: The showers was really small, the tv also was really small an el the content was in spanish no beach access

Fordele: Tasteless breakfast, few items

Ulemper: No mexican flavour, few mexican dishes

Fordele: Strand, pools, restauranter, opmærksomhed i receptionen!

Ulemper: Familie steder, kedelig, og modne par ...

Fordele: The breakfast are Very Good and tasty

Fordele: Bed was extremely comfortable, great service in every area!

Fordele: Excellent breakfast buffet, staff very friendly, room was spacious and clean, very nice pool area and beach also.

Ulemper: -

Fordele: In front of the beach. Easy to move around. Elevator needs to be fixed in our towe

Ulemper: Fix elevator. Where not able to accommodate our request for some tables in a private area for our 24 family reunion for Christmas

Fordele: This resort has a wonderfully trained staff who see to your every need. It’s well located and the common areas have wonderful views. Comfortable beds.

Ulemper: The place is too worn out. Shower heads loose; decrepit furnishings and lack of good maintenance lower the score considerably. Many of the poolside umbrellas didn’t function and many of the poolside lounge chairs were worn out.

Fordele: The facilities are absolutely beautiful. From the pool and the breakfast area you have a direct and unobstructed view on the beach. Everything was very clean and very well kept (including the beach). The staff in all areas was exceptionally helpful and friendly. Upon our arrival we received a room upgrade and got a nice big room with sea view and a private balcony. We had booked a room with breakfast, which is available from 7 until 11:30, allowing you to sleep in and still fully enjoy breakfast without feeling rushed. The breakfast buffet was very well organized by the staff. There is a choice of both international and Mexican dishes, fresh fruit, variations of eggs, quesadilla and pancake stations and freshly prepared smoothies. One of our favorite parts was the Mexican coffee. The hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities. Everything about our stay was perfect.

Ulemper: The hotel is a bit further from the center of Acapulco, which makes it perfect for a quiet getaway, but if you want to visit other bars or restaurants it requires an approx. 20 min taxi ride.

Fordele: Close to the beach

Ulemper: Too many stairs

Fordele: Very private location

Ulemper: A lot of stairs

Fordele: Just go there and you will know why I marked it with “10”. Enjoy.

Fordele: Location is excellent and the pools & other facilities are up to standard for a renowned hotel like this.

Ulemper: The service was next to terrible, I had to constantly insist for support from the staff for different things (for example I had to ask 5 times for them to support me getting my luggage out of the car, it would take about and hour or more for food/drinks to be delivered to our spot at the hotel private beach) and the food service was also a let down. Food was tasted old, soggy and most times like it was fried with burnt oil and I was stomach sick from it by when I left the hotel. The prices for such low quality food were above most top restaurants in Acapulco so I would recommend avoiding eating in the hotel at all cost.

Fordele: The location is very private. Not many guests either so it was perfect to relax and use the installations such as the swimming pools. It is properly mantiene and very clean.

Ulemper: The beach isn’t part of the main coastline; that’s always a drag. The breakfast is incredibly expensive for such little variety and the hotel itself needs to be remodeled to be more modern.

Fordele: Calm place, seren and picturesque views. Beach is small but private. The rooms are cosy and I loved the view - that was the purpose of my stay there and it was fulfilled well.

Ulemper: The receptionist this morning (28.02) told me taxi takes 300 pesos from the hotel Camino Real to the airport. Though what a surprise when arrived at the airport and the taxi driver said it is 350 pesos since many years and they told me wrong at the hotel. That's very unprofessional attitude, and I left with bad feeling about that hotel. In general I did expect more from so called 5* hotel.

Fordele: First the staff, all of them were kind and serviceable. Second, the beach. It’s like a pool. And there are several swimming pools.

Ulemper: I missed a coffee maker in our room.

Fordele: - We loved that all rooms have a GREAT view. You get a wonderful sunrise, that's priceless - The breakfast is good AND cheap, with a great service, and the staff always smiling. And it's facing the bay. - The rooms are really spacious - The rooms have balconies facing the Zihua Bay - We liked the walk down the (many) stairs to go to town and the way up to come back. Not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - The price is really unbelievable with such a view and such a service - unbeatable.

Ulemper: - The cleanliness of the bathroom could be a bit better - The paperwork / registration could be way more efficient. it's really a mess. But it's always with a smile... so... it's ok - Not suitable for the lesser fit people who have a hard time coming up and down the stairs - The swimming pool is VERY small and the area always quite crowded.

Fordele: We like the location.

Ulemper: The room was not as clean as expected. The 2nd room the toilet clogged up twice. No light in the shower. The fan and air conditioning broke. My guest had to be switched from their room at 0300 hours Saturday. The pool area smelled like the drain had not been cleaned. Made me nauseated. The parking attendant damaged the door to the vehicle we were driving and did not admit to the damage.

Fordele: Delicious!!

Ulemper: cold Room service food

Fordele: Just the view.

Ulemper: The hotel needs to be remodeled, I'm been coming at this hotel for 27 years and the last time when I came here was 15 years ago in my honeymoon and I can tell that nothing has been changed, everything looks old; the rooms, the showers, the towels were very old and broken in the room. I went to the spa and I have a massage 2 days with my family and the steam room and sauna didn't work, the staff told me that they were broken. I went to use the gym and looks old, all the machines needs to be maintenance, the carpets is old and broken. So overall I left very disappointed for this hotel. It has a beautiful location but I think this hotel needs to be remodeled as soon as possible. The food was expensive, was not really good, they don't have a variety in the menu and inclusive I found a hair in my food. And also on the top of all of this things, when I got a security box, didn't open it. The staff had to tried to break it with the hammer the security box. I spent 4 night and this hotel and I tried to speak with the manager and I never saw him.

Fordele: Renlighed

Ulemper: Gamle, umoderne, manglede tjenester, for renovering

Fordele: Great Hotel regarding room, cleaniness, staff, pool. Thanks to Genius level 2 I received suite. Beaches (playa diamante) can be reached very quick. Golf course right in front of the hotel. Aircondition works well. Safe hotel as located in a closed area with strict security guards. Parking for free at own parking area.

Ulemper: Close to hotel there´s a burger restaurant with very loud music until after midnight almost daily. WLAN only in public areas available.

Fordele: The peace in the place

Ulemper: Everything ws Ok.

Fordele: Location, staff.

Ulemper: Room very basic, nothing impressive

Fordele: The staff always made the effort of understanding English and coming out with the right and best solution. My room was clean and well maintained and the staff regularly changed the sheets.

Ulemper: The breakfast that's included is very small.

Fordele: It's in a gated community and the parking is very secure that was a plus the only clothes

Ulemper: No coffee in the rooms the staff is closed on Monday the restaurant does not open on Mondays even though you have free breakfast. No coffee machine in the room no water complimentary water no blankets on the bed just a sheet I wouldn't definitely not recommend staying there

Fordele: The view

Ulemper: No water, poor service, not very clean

Fordele: Location in the bay, outstanding service, very welcoming. Secluded and not crowded. Overall, a great place to stay.

Ulemper: Had issues with the A/C and the blackout blinds. A/C was fixed but not the blinds. They offerred to change rooms when we got back from dinner but they did not allow to leave our bags in the other room. We declined because we did not want to pack our bags at 11p to take them to the other room.

Ulemper: Everything it was not what I expected beautiful view horrible staff and the stay was horrible couldn’t wait to leave