Acapulco Hoteller

near to the beach we asked on bed more but the bed is too small

Excellent location, great pools Front Desk customer service one of the worst ever service received. Terrible attitude towards customers and extremely slow! Shower in room terrible - no power and sometimes minimal hot water. Availability of deck chairs around pool non existent after 7am! And some of the cabannas by the adult pool had towels left over night and during the day and no- one appeared to be lying on them - there should be a time limitation to reserve deck chairs and cabannas!

We enjoyed the location and the facilities. I think we were overcharged -more than reservation had totaled. Still have not received final total on my bank card in US dollars to be sure what we paid. Hopefully that amount will be converted from mxn and billed to my bank card to know for sure. Next time I will prepay prior to travel.

The good food ❤ The staff at the beach, very mean to my family just because of a bracelet Even when I show him my room key he was very rude towars my family.

Central Location...This is a 5 star however a very old five star...

Always a lot of waiting for the elevators. The capasity was for certain not built for so many guest. could easily wait more than 5 minutes to get an elevator. Stairs was not an option, living on 22. floor..

the rooms were very dirty the airconditioner did not work and it was realy hot! people was not nice at all,

The property is beautiful. They allow parties until 3-4am regardless of the fact that guests can not sleep. Their response to this is doing nothing. Also, rooms don't have coffee makers. There is nothing close so you depend on what the hotel offers. Expensive for what you get.

location yes, the check in took 2 hours, the room was given to us not ready, they ran out of pool towels, employees tried to go into our room 2 times by mistake.

This is the fourth time I use this hotel. I like that the room has a good size, is is spacious. It has nice flat panel TV and the view from the window of the room to the bay is excellent. The bathroom looks old and it was not completely clean. Some parts of the hotel also looks old and need maintenance. The people of the reception has to improve the promptness and quality of the service, because they are very slow, especially the Manager of the Reception.

Price Ceiling was falling down on the floor. Marble counter in bathroom was seriously cracked and coming off the wall. Internet did not work and it took 3 phone calls to get the issue resolved.

Acapulco Casa Inn has a great location. Pool is great! I did not like that rooms were kind of old and that pool was crowded with kids. You were not able to swim because they were diving all time.

The staff were very helpful and smart, gave good impression. Had all facilities I needed for short stay, except a bath.