Grand Regal Hotel

Dårlig personaleadfærd

Værelserne Er Komfortable og rene

Skiltet med poolens underdanelse er installeret efter check-in . Personalet er helt uforskammede og forsøgte ikke at løse problemet . Værre. Hoteloplevelse. Alle kunne få morgenmadsudvalg er meget begrænsede, hovedsageligt for asiater en dag næste dag var det ok.

The hotel was clean, in a good location, it offered a superb buffet breakfast and had a reasonably sized gym. Though the pool is too small.

The dishonesty of the check-in / reception staff. Bookings.Com informed me the room rate of qar1,050.00 For 2 nights didn't include tax/service charges. When I arrived to check-in I was told that inclusive of tax/service charges the total is qar.1,920.00. Almost double the room rate. It was late and I had no alternative. The following morning I asked another assistant at reception the exact percentage rates and was told that tax is 7% and service charge is 10%. Totaling 17%. Do the math...17% of qar.1,050.00 = qar.1,228.50. So I stayed put. On the day of checking-out I opted to pay by cash, rather than credit card. I was horrified to learn my credit card was charged qar2,000.00 Without authorization!!! Be warned - do not go there!!

Excellent staff, a little far from center