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very good situated, down town it looks like they where trying to save some money with taking out the air-condition all the time, in the middle of night, in the midst of the day and so on, when complaint, it was ok. for some hours, but then started again...
The staff were very friendly. This did not appear to be a 4* hotel. The bar had tablecloths and was not welcoming. The restaurant shut at 21:00 hrs. We moved out after two nights because of the loud banging of water pipes in the ceiling vent of the bathroom from about 22:00 hrs - 01:00 hrs and which started again at 05:30 hrs. Other guests we spoke to on the 5th floor had the same problem. Happily, the hotel did not charge us a cancellation fee and appeared to be aware there was a problem with the plumbing. The sea view was over the docks with noisy ferries and not at all what we expected. This is a convenience hotel and ideal for people travelling by boat.
The room was clean The air condition was very noisy and didn't work properly.
Though the rooms are basic the view of the maritime port from the roof terrace was very enjoyable. Breakfast was good and the staff were friendly.
It is situated just opposite the dock of the ferries we arrived on. The hotel staff was very forthcoming. The hotel restaurant on the top floor gives a superb view of the harbour. We had a spacious 4 bed room.
Not a lot but the staff were very good and could not do enough for us. The decor is tired and needs brightening up. The room windows were filthy. The restaurant served Sea Bass with bones in it and the scales mixed with the fish. At breakfast we were expected to drink poor quality orange juice out of plastic beakersand in the room only cheap plastic beakers are provided instead of glasses which is poor for this standard of hotel.
Really nice view from the breakfast - terrace on the port. Great value for money if you consider that it's a 4* hotel. It looks that the hotel was 30 years ago probably almost 5*, nowadays it's great value for money. I have no special complaints. No parking though.
Location Surprisingly poor breakfast buffet
No free Internet use
location of the hotel is comfortable for me to go for the event and city trip
Central location in the old town of the city. Very nice reception desk staff.
Beautiful roof terrace, room was comfortable and bigger than expected. Bath was dirty and shower pressure was very weak.
Nice room. Not very big with nice terrace. Very good breakfast. Globally a beautiful classic hotel. Thw water wasn't draining away in the shower. Some ventilation problem in the room.
The ambience and location of the hotel. Staff were very helpful, especially the bar staff. We loved our stay there; it was one of the best hotels we stayed in during three weeks' travel around Italy. The water pressure in our shower on the 4th was inadequate.
The balconies they have in each room. A nice break. The rooms were basic, good but not wow. The breakfast was pretty unimpressive!
The location was excellent for sightseeing. The hotel was quite beautiful and the breakfast was very good. The staff was not particularly helpful or friendly. The hotel was attractive but not particularly enticing or comfortable. Our room was substandard dark and dreary.
Staff at desk. Very inpolite and unhelpful.
Friendly helpful staff. Convenient central location
Breakfast ! We have a ruine house front of the windows...!!
convenience & comfort
Nyrenoveret hotel med særdeles høj standard. Morgenmaden er efter italienske forhold overvældende, og lokalet hvori det foregår emmer af historik og storhed. Alt var OK. Kommer du i bil kan du læsse dine kufferter af men ikke parkere udenfor. Hotellet tilbyder en parking valet service for EUR 25 per døgn eller du kan finde en offentlig P-plads i nærheden til EUR 1 i timen - hvis du er heldig.
Morgenmaden var super. Værelserne pæne og dejlig store, med morgenkåber og tøfler. Alt i alt et super lækkert hotel, som helt klart er anbefalelsesværdigt.
godt værelse - virkelig perfekt behandling af os fra personalet ved skranket virker noget nedslidt og vedligeholdelsen er ikke optimal
God og spændende atmosfære og historie Udskiftningen ved morgenbuffeten kunne være hurtigere
Min opfattelse er hotellet ikke et 4 stjernet , men nærmere 3 stjernet hotel, Morgenmadsfaciliteterne er mangelfulde ( der blev ikke afryddet når gæsterne forlod bordene og der var derfor ikke rent og klart for de efterfølgende gæster) Når man opholdt sig ved swimmingpoolen kunne man kun få toast til frokost , og jeg manglede et "lidt" større udvalg af frokostretter i betragtning af hvad man kan forvente af et 4 stjernet hotel ( hvor der ifgl. international standard kan forvente køkken i 24 timer) Jeg havde behov for at bruge en computer med printer ,men den man havde til rådighed var i stykker under hele vores ophold , og efter mange forespørgelser stillede man deres egen computer til vores rådighed for nogle få minutter , men det var også det vi havde brug for, så det løste vores problem , men det var måske ikke et 4 stjernet hotel værdigt
Beliggenheden er virkelig god med henblik på ophold og shopping i Palermo. Tæt på forretninger og spisesteder. Vi havde set frem til at tilbringe et par timer om dagen ved poolen, som ifølge hjemmesiden ville være åben fra 1. maj. Da vi kom til hotellet midt i maj, var poolen ikke klargjort. Opslag på hotellet oplyste, at poolen først blev åbnet den 1. juni. Skuffende.
Imødekommende og effektivt personale både i reception og i morgenmadsrestauranten. Et perfekt sted at bo i Palermo. Tilkøb af parkering yderst nødvendig. Hver eftermiddag/aften voldsom støj, bulder og brag fra nabohuset, der viste sig at huse en biograf! Vinduer dårligt isolerede. Lidt overraskende, pudsig indgang til hotellet, i kælderniveau, med mange - lave - trappetrin.
Ligger dejligt centralt I Palermo, I gå afstand fra de fleste attraktioner. Ej heller langt fra lækre spisesteder og shoppinggader I korte afstande fra hotellet.Værelset vi havde var meget stort og havde alt! Parkering er meget svært at opnå for alle, det lykkedes dog for os at få den sidste plads. Men ikke alle andre gæster var så heldige som os.
Det flotte interiør og den fine vedligeholdelse Det kneb lidt med morgenmmadsservicen. Ofte manglede nogle af tingene såsom æg , bacon, ost. Disse ting blev dog efterhånden sat frem igen, men burde have været tilstede hele tiden
Meget centralt beliggende med en utrolig god service og fri parkering
Rigtig godt hotel med central beliggenhed. God stor morgenmadsbuffet. Gratis parkeringsmuligheder i hotellets egen gård.
Location, Breakfast, Comfort We had a problem with the air conditioning. We had to keep asking them to turn it down in our room - which they can control - however every morning it was back up to 26c. Also if your room is located on the ground floor the noise from the street is atrocious- I know this is a large city, however no attemps to mask the noise were made. This is not a 5 star, at best it is a 3 - 4 star hotel
Friendly and helpful staff, great location, very good facilities.
exceptionally good service (including handling a complicated change of booking); superb health/beauty centre; large and comfortable room; delicious breakfast; great location (close to airport bus and range of restaurants, bars, cafes) - all round one of the best hotels I've stayed in.
Location We were early in the season so lot not yet open, e.g. roof bar
very well situated in central Palermo; helpful staff; worthy of 5 stars.
The staff was wonderful and very helpful. The rooms were very clean and comfortable.
The staff was exceptionally helpful. When we ran into a problem with our atm card some days after we checked out, the staff went far out of their way to help make facilities available to help us sort out the problem. I would never choose a different hotel in Palermo. It'll always be the gh Wagner.
Location Street outside a bit noisy
Central location; comfortable rooms
The hotel is excellent and in a prime location
The staff was very helpful and friendly, the rooms were also very nice.
Excellent hotel, especially for 60 Euros a night. Room wasn't huge, but it was very comfortable, the hotel looked very good and was near to main shopping area
// The room was small and with one small window. The food selection for breakfast is too poor for a 4star hotel and the space was insufficient.
Great location, very tidy nicely maintained - a bit pricey at Euro 135 a night but we did book late. Staff great, very helpful - shower had a leek and when we asked to have it looked at it was repaired (absolutely properly) immediately within the hour. Couldn't fault the service. If you don't like city noise you might not like the location of the hotlel but we quite enjoyed the buzz. however if you don't like city noise don't come to Palermo full stop!!
What impressed me most is that all of the staff are very gentle and professional. Also, rooms and facilities are nicely done, clean and comfortable. I definitely recommend Artemisia to my friends.
Great position A little noisy
center of the town comfort food staff
Situation, very central Staff, the hotel is very old and it needs some reforms.
The attention I received
Location is very good, close to the city center and to the main bus stop,on other hand it's very peacefull and calm.
Very helpful front office staff, very central
The biggest or rather the only plus of this hotel is the localisation. So, if this is important for you this choice is very good. Standard is poor, however, the renovated part looks better.
Den fantastiske udsigt over Palermo. Endvidere var det nemt at tage bussen ind til Palermo i stedet for selv at skulle køre ind i den infernalske trafik. Egentlig ikke.
Stille og roligt, rent og pænt, men ikke noget særligt - kanon udsigt Der findes ikke noget i nærheden. Man kan gå en tur til en cafe, men skal man være der mere end en dag, så skal man have temmelig lang transport for at spise et andet sted end på hotellet.
Et hotel som har en god atmosfære, fri internet, god restaurant samt et godt poolområde. Et stykke vej til Palermo, så er denne by målet, er det næsten nødvendigt at have bil.
fantastisk udsigt, god beliggenhed, især til lufthavnen skygge ved poolen om eftermiddagen/aftenen
Personalet altså servicen var helt i top! Specielt receptionen var god. Megewt hjælpsomme. Dejligt værelse. God pool og mulighed for afslapning. Jeg brød mig bestemt ik om morgenmaden, den var skuffende .. Ingen frugt, ingen mørk brød .. Utrolig usund.
location is very central, and it was clean and silent (but we had a room to the backyard) in booking.com it was sold as a 4star hotel, after arriving it turned out as a 3 star hotel, not only the standard was really basic 3 star, it was also everywhere written only 3stars, that made the price not very special. breakfirst was in a windowless basement and not really that exciting, but if you ask the stuff you'll get espresso instead filtercoffee
Su situación, centrica y bien comunicado. El sistema wi-fi es deplorable, no es posible conectarse con Internet en las habitaciones situadas`por encima del 2º piso, por lo que hay que bajarse el ordenador portatil hasta el lobby para conectarse con Internet .Además el servidor del hotel limita mucho el acceso a determinadas direcciones de Internet.En fin, un desastre!
I liked its convenient location, clean room and breakfast. The tv channels were a bit limited, the only English-language channel being CNN. I would have liked to see BBC too, at the least.
location, good breakfast, luggage could be left until 2pm
Cristal Palace Hotel is a great hotel in the center of Palermo with a walking distance from main shoping streets. Also it's easy to reach Mondello beach (bus stop is very very near) and city bus to Palermo airport is just near to the hotel. Airport shuttle is also a great thing that is available in the hotel. Staff is doing excellent job, they are all very kind and professional. Kitchen and restaurant in hotel is great as well. I'm happy to recommend this hotel.
Central location Needs refurbishment. Carpets need to be replaced immediately
good location. Very friendly staff. my room was in front of a very busy street. Lots of street noise. Breakfast selection was quite limited.
The friendly personnel Poor breakfasts
The location of the hotel was perfect. And the room was really comfortable. there was nothing that really bothered me.
Central location, large comfortable room, nice bathroom, good value Dirty carpets!
Excellent staff, very helpful. Room was just right as was breakfast. Internet facilities werealso excellent. A hotel I would use again for sure
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.