Ann Arbor Hoteller

Front desk staff was helpful in recommending resturants No working ice machine. Was given "handycapped room which I did not need or request. Toilet "chair" legs had rusted all over bathroom floor

Provimity to UMich Everything, especially the rip-off rates charged due to the home game

Location proximity to UofM Hospital is good in spite of road construction which is out of their control. Breakfast was good. Price was very good for the area but overpriced in regards to the overall facility. I would also highly recommend Zingerman's Roadhouse a few blocks from the hotel for dining. DO NOT eat at hotel except "free" breakfast. Poor parking layout. First set of key cards didn't work so I had to go back down to front desk and then when I came back from the hospital for my second nights stay the second set they gave me the first night didn't work so I had to walk back down to front desk. Only functional ice machine was 4th floor. The bar was unable to make a basic Manhattan. The patty melt I got the 1st night was so greasy I barely ate a third of it. (didn't eat there again during my 3 day stay. Business center never had internet connection while I was there. Limited TV channels with no guide. Guide in info book in room was totally wrong. Dirty glasses left in room, ice bucket not cleaned or bag replaced.

closeness to UMich overall comfort was not there. The A/c in the room was extremely noisy. The whole room had stale smell. No relaxing chair in the room, one has to mostly sit on the bed. The outside light was too bright from the gaps at the end of the curtains, makes it hard to sleep.

I lked that the pool and hot tub was right by my room. The breakfast was great. The rooms are very comfortable. I got the best room. But the heater didn't work. I called the front desk 4 times all day. At 10pm I went up to the desk the guys that was there had left. The young girl that was working the desk was great and got me a new room but its not what I asked for. I had to settle just so I had somewhere to sleep. I was not happy at all.

It was a good distance from downtown Ann Arbor without being right in downtown. The room smelled weird, the bathroom wasn't all the way cleaned, the wifi didn't work at all - it was just a ridiculous experience being there, but it was for two nights and it did the job so whatever.

The pool view. The noise and the staff's attitude.

At least we had a place to stay on a busy football Saturday. This facility is in major need of overhaul. It is dated, dirty, and has several areas in need of repair.

How dirty and broken curtain were. The second lock on the door was broken off.

Building was in poor shape. The ceilings were leaking in the hallways. When additional towels were requested, we were provided on small towel. During high time breakfast rush, breakfast area was disorganized and chaotic. Many of the items were not available.

Adequate parking Paint chipping off walls, slight musty smell in hotel, housekeeper knocked on door at 10am and told us to check out (check out is at 11am)

Quick and easy The walls had mold on them and the wall paper was peeling off the pool was green In in color couldn't see the bottom of the pool very well

It should be torn down. I was traveling with a baby. We cancelled our reservation and stayed somewhere else. The place smelled like weed. We found drug paraphernalia in the room. The bed was broken. The room was moist and there were were water stains on the celing.

Close to everything we wanted to be within. Price was low. Needs renovation. Pretty dated.

A market at the next door the staff were very helpful close to the bus stop

The staff were very friendly. While the whole place is non-smoking, the first room they gave me stank of smoke. They changed my room straight away, but even the new room (which was right next door) had the faint smell of smoke too. Also the heating unit in the room was really loud, kept waking me up during the night but I couldn't turn it off because the room was quite drafty and cold.

It was located right near the Hospital, and it was a quiet area. Rooms are a little old and need updating

Very friendly staff Smelled like potpourri

The room had some nice decor. I appreciated the "green" touches. Where do I begin? I wanted to relax in a bath, but the water would only fill 1/3 of the way. Oh, how relaxing lying in three inches of water! The big issue: I was over-charged an additional $150. When I called to figure out what was going on, I was told it was the booking site's fault. Repeatedly. I offered to send my reservation confirmation. Then, and only then, was I told they'd find a way to refund my money. And, was again told it wasn't their fault. The money will take 3-4 days to be refunded. With no response to a follow-up email asking why they had charged my account a second time, I called the hotel, was accidentally hung up on and then called back. The same manager from before told me repeatedly how busy she'd been all day. I felt like I was a nuisance. She was kind enough to say she'd look into the root of the problem. And kind enough to suggest I always double-check my room rates when checking in. Even if it's confirmed. First, that's not my job. Second, their mistake is not mine or any other guest's fault. They like to blame anyone else. Even you. Even if they say it sweetly, it's still not right. Traveler beware. Double check your room rate and your bank account if you stay here.