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Staff was unable to communicate or provide resolution to a very simple issue. Was told no refund and no room provided (they only had "upgraded" rooms for double the price), despite their booking issue. This type of service would never fly in other parts of the world, here it was not only all they would do but they laughed about it on our way out. Location is poor compared to many others around and is very expensive comparatively, both of which I can live with, but the extremely poor service of the night manager was unacceptable.
Management and front desk extremely attentive. So kind. Amazing nice rooms. Clean. Comfortable bed and room. Modern rooms. Beautiful. Nice nice nice staff. Spacious. Lovely. Off the beaten path so a long walk to vacation tour booking kiosks. Instead of the hotel booking it for you to help with this inconvenience, they double the price and profit more off the booking. Shouldn't one try and assist the customer by making the reservations at cost as a courtesy to outweigh the imbalance and distance. That's taking advantage of your clients, not taking care of your clients. Also wifi is awful and no hot water. Not on beach. Restaurant staff was awful and in attentive. Food average. Eat down the street. Staff can't speak English at all.
Fantastic food,gym,ATM,helpful and friendly staff,great location, I will come back !! Nothing bad to say !
The view, the beach, the pool and my room's outdoor shower. The bed was very hard and the ac in my room sounded like a jet plane.
Railay is the wonderful place. We enjoyed our holidays there. Thai massage is the best in Railay Bay Resort&Spa. A lot of boats near swimming area.
The location was amazing. There was a terrible smell of sewage. Once we kept the fan on for a while in the bathroom it would go away. But because the electricity goes off when you remove the room key it smelled for a while when ever we returned to the room.
The accommodation was amazing ( i stayed in a deluxe bungalow) and in wonderful surrondings. The resort has been thoughtfully designed for the guests comfort. Two pools, the second of which is not near the beach and is much quieter. The staff were brilliant and always helpful. I recommend that you use the hotel airport transfer service to avoid a long walk accross the beach with your luggage. West Railay beach is beautiful and stunning location. No negative points to report - I had a wonderful stay
They were so rude that I was a single American female traveler even though I'm very polite. They over charged me 100 US dollars, that I now have to deal with when I get home. That's a lot in Thailand! Rooms weren't that cleaned. Pretty sure the "day bed" had bed bugs. Hated this Hotel!
Location, room was ok, restaurant was better than others at railay beach Staff were poorly trained, unattentive and did not care about guests. Service in restaurant was slow. Hotel feels old, and expensive for what you get. Beach gets very noisy during day as boats come from Au nang
Great location on beach and easy to get to after arriving by longboat.A very good breakfast with fantastic view.Good friendly service. Room needed a small table and chairs, and also not comfortable to watch TV. Not really deluxe as compared to similar priced hotels on Phi Phi or Ao Nang.
I absolutely loved everything about it. It's not exactly cheap but it's well worth having a splurge and staying there. I couldn't fault it. Nothing to say.
The staff at the hotel were great and they upgraded us when we had noisy neighbours. tHE location is fabulous. THE hotel is quite run down in parts. tHERE was quite dodgy electrics - wires hanging out in the garden etc and the plumbing was ordinary. tHE toilets in both rooms smelled constantly and there were open drains besides the COTTAGES.iT could be a fabulous place with a bit of upgrading. I have marked that I would not recommend - but I probably would suggest it's a great location but to be careful about which rooms you book.
nearby shopping area, easy to get HALAL food, lots of muslim in Krabi, good surroundings, lots of spa nearby internet connection was expensive 30 min for 100baht, not free, because it was raining season, reserved for a standard bungalow nearer to the beach instead got a room nearby the swimming pool. The reason i reserve a room there was to get a room nearby the beach. Hotel needs to refurbish, quite old.
excellent hotel,big rooms and good breakfast, location was excellent.
The hotel was very clean and the facilities are so good
Hotel has got a very good location, bugalows are located within great garden and hotel has also their own beach, city center is just behind the corner with the great access to shops, bars and restaurants Bungalows are very basic, not relevant to the price. Breakfast was the same for all 7 days of our stay - though food was OK. Lack of attractions for kids. In summery I would expect a bit better standard for this price but in general hotel is worth further recommendations for families without kids.
Proximity to the beach, restaurants and shopping area None
Beautiful beach! The best! The junior suites are a little older and musty.
The location on West Railay is excellent The standard of the room was low and needed some updating
We liked the hotel, we had a great time there. We were undecided but this is the cheapest hotel on the West Coast on Railay (which is the one you want to be staying at). Decent value or money although the facilities are a little old but it does the job and it is conveniently located and staff is pleasant and promptly responsive. We booked for one night but we ended up staying for 3 nights. The massage at the hotel is of a great quality, the best I had in Thailand on this trip. I did not quite understand the choice of placing a pond of singing frogs right in the middle of the passageway to the beach, they were really loud at night. but otherwise no complaints.
The West Railay Beach makes this resort. It's magnificent!
Amazing room, cleanliness, staff was nice, right on the beach, good wifi It was very cheap for the quality by USD standards, but hotels on the east side that are pretty comparable can be found for much cheaper and just a slightly longer walk from the beach.
the staff was very friendly! it was no problem to upgrade to a superior room (with air condition, a lot nicer than the "basic room").
As far as the location this was a great deal. You definitely want to be on West Railay. East is cheaper, but it smells a bit like an open sewer. We were just a minute walk from the beach with access to two pools, a tasty buffet breakfast and easy access to the other parts of the peninsula. No complaints!
Et fantastisk dejligt resort, med en flot beliggenhed. Servicen var helt i top.
Det var et rigtig lækkert sted med kanon god service. Alt personalet var altid smilende og glade og der var styr på tingene.
Der blev virkelig taget sig godt af een som gæst. Intet var overladt til tilfældighederne.God mulighed for at finde lige det man ønskede på stedet: fred og ro til afslapning og læsning, eller livlig aktivitet ved den store pool m.m. Maden ualmindelig lækker. Man føler sig noget isoleret i lagunen, da de daglige antal afgange med båd er ret sparsomme og stien over bjerget er utrolig farlig at gå på. Jeg mener der bør gøres noget ret alvorligt ved den udledning af kloakvand der tilflyder stranden fra den anden side af bjergkanten. Det kunne både lugtes og ses, især ved ebbe.
Really nice hotel
nice little hotel, quite large standard room, very nice location, nice garden, friendly people breakfast is very poor
The pool and the view were amazing. The trip to the airport was an adventure (truck, speedboat, golf car and taxi). The staff makes us wait a long time for the room.
Great time at rayavadee! Strongly recommend. Incredible kindness of the employees very high level of service. Rooms are not rooms but beautiful villas, perfectly marrying the local style charm and modern comfort. Be aware that the beach is open to other people and it can be quite busy! You have your private area with your sunbed towels water though. But the access to the sea is not private only part of the beach is. We stayed at the pool which is awesome. Great restaurants especially the thai restaurant is awesome. Generally great experience! No
spacious room, friendly staff, contemporary design none
Such a relaxing place!
The hotel staff were superb at the hotel - always polite and helpful. The rooms were very spacious and luxurious.
Sala Talay is a contemporary designed hotel in a quiet location yet close to all amenities. The staff were all very friendly and courteous. Breakfast and dinner were excellent. At checkin they wanted to upgrade us to the pool side room, however we did not like the lack of privacy, so they upgraded us to grand deluxe room instead, which was great. Would not recommend the pool side room unless you are traveling with children. Rooms lack privacy, but are great for kids who can jump straight in to the pool.
location is good, close to Ao Nang town Breadfast is so poor; Washroom in our room has odour smelling; reques to delay the check out till 2pm as flight is at night, but the receptionist refused us, actually many rooms were empty
Probably the best located hotel in Ao Nang.I love the hotel surrouding and features. Near the sea. Look very modern. It has a small beatiful garden. What I like the most of the hotel is the swimming pool. I can see the green garden and it feels so comfortable, relax away from city and they have another small one for my baby. The room is spacious too!.
Luxury hotel with modern style. Very newly built. Very nice spacious clean -luxury rooms (especially that with the pool access). Nice beach but you have to cross the road to get there. At the beginning of silent district 5min walk to Ao Nang beach.
Everything! Es ist das schönste Hotel in Ao Nang. Absolut super!!!
The swimming pool is great and rooms were very comfortable. Staff were attentive and helpful. Breakfast is very good. A bit too family friendly - children always using the business centre and also children were welcomed in the "bar" where they were always singing karoke - which makes it not an appealing place for adults to go to have a drink and socially mix. The beach directly in front of the hotel is very disappointing.
The pool area was good for adults and kids, the rooms were nice and the staff very good. Cocktails at pool bar average
we have had a very nice time
Rooms were clean and newly remodeled. Breakfast staff was good and the food was great! Two small pools were okay, the infinity pool had an amazing view!! The people working at the front desk did not seem friendly upon check in! I need assistance with their phone system (to dail an outside line) they would not offer to help. Upon checkout we had to wait over an hour for the staff to check our room.... This happened throughout our stay in Tailand but usually only took 5-10 minutes. This hotel made everyone wait for over an hour. Terrible.
I dont like Ao Nang but we really liked this hotel, the staff was constantly smiling and quick to assist and the rooms had a wiew worth paying for, specially the ones on the top floor.
It was near from the beach, 10m walking, and near from the main streets were the shops and nightlife is located. The pool is really nice and has great views. The breakfast is ok. The first night we had two beds joined horizontally, not vertically as normal!!!!! Needless to say our backs were killing us in the next day. I complained to the concierge and she imediatly changed us to a room with one single bed but still the first night was awfull! The beach located near the hotel is not from far one of the best beaches around and the nightlife located near is what can be said gentleman focused, as is not something a couple or a family would apreciate. Finally the bedrooms smell like they don´t get much air!!
Location off the hotel is great! food, tourist information & shopping is just around the corner. We were impressed that the hotel provides stuff for beach side activity eg, mat, sandels, umbrellas, towel and a bamboo carrier for it. Breakfast could be improved. very limited choices.
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
Great hotel in a good location for Aonang main strip / beach but elevated from the road so the noise isn't a problem so long as you get one of the front rooms facing the pool area not the road. Staff were excellent especially reception who were very helpful with all aspects of our stay even arranging our next transfer to Ko Phi Phi. Rooms were generous size and perfectly clean. Hotel provides beach mats / towels for you to take to the beach. The lounger area around the pool is quite cramped with only a limited number of sun beds quite close together. There are plenty of other unused others around the hotel during the day but they don't have loungers.
the calmness and the beautiful nature the mosquitos
This hotel offered the utmost relaxation. It's location is secluded and perfect for people (like us) who wanted to get away from it all. The staff were very attentive and friendly. They offered personalized service. Nothing.
Beautiful hotel in the tropical forest with marvellous beach and sea -- like a paradise, excellent service and very comfortable rooms. We liked all, everything. Guys in the beach are very attentive. Bellini restaurant as well as Lotus serve very good food. Mind-relaxing massage in spa is amazing! Would be nice to have manicure in spa. One free shuttle to Ao Nang at 4 pm might be not enough.
Friendly staff, hotel clean, close to the beach, good restaurants, it really was 5 star. The hotel is fairly quite and a little way out but they do run a shuttle service to other towns.
Hotel is very beautiful and room is very clean Location is far away from the town. Breadfast has not too much choices.
Friendly staff, great with our young kids, good service at the restaurants and the food was quite good. Amazing breakfast buffet. Loved the toy box for kids by the kiddie pool. Great view of the ocean and sea stacks from the beach. Happy hour at the Sunset Lounge is a great deal! Good wifi for free. Property is a little dated, could use a remodel soon. Rooms smelled slightly mildewy. The location is a little secluded, so for day trips you have to take a taxi to Ao Nang pier, about 20 minutes (and $3USD per person each way), then a long tail boat from there. The pool seems a little corroded. There were stone seats in the pool that were too rough to sit on because of corrosion. The elephant fountains at the pool weren't working. Pool chairs are VERY close together and there aren't many so you have to scramble to get one. Would have liked a free taxi from the airport. As it was, the hotel was going to charge more than a regular taxi, so we opted to hire our own driver from the airport.
Very nice settings and surrounding that generate a very nice view at the sea and islands. The food And drinks are of good quality
Amazing boutique hotel. Friendly staff. Service with a smile. Breakfast was good but not fantastic. And would prefer a flat screen tv in the room.
The private beach and exclusiveness of the hotel but that also mean it's pretty far from other F&B outlets, town etc. As above
most hospitable staff that i have come across anywhere and a view of the sea out of this world
Staff and facilities were great. Can reccommend the thai cooking course at the resort!
et rigtigt godt hotel,en rigtig god/pæn morgenmad,pænt poolområde meget høflige personale alt ok
super dejligt hotel. Hvis noget gik i stykker blev det lavet omgående.Af lydmæssige årsager kunne det være dejligt hvis badeværelset var mere aflukket end med bambuspersienner, men flot så det ud.
Dejlig udsigt fra værelset, frodigt grønt område, bjerge og havudsigt.Venligt og opmærksomt personale ved morgenmaden. Gtatis transport til og fra lufthavnen. Reklamere med gratis transport til og fra lufthavnen. En dør mellem toilet og værelset vil helt sikker falde i god jord
Absolut Dejligt ophold, med fremragende Service og altid smilende personale
Excellent service, warm people, clean, excellent breakfast, near the center but far from the noise, good facilities. The rooms that are in the back have a view to an empty yard. Better insist on the pool view. no sea view.
Very friendly and attentive stuff, good food, well locatet and cool rooms!!! We enjooyed our stay very much. K̄hxbkhuṇ kan to the entire crew!