Superior room clean and comfortable; good swimming pools (3 with different size). Be careful, you have to know that there is a building site just in front of the hotel and you have a wonderful view on it from the balcony. Very noisy but actually it was not that annoying given that we were out the whole day. From the swimming pool, you can slightly hear the noise.
Room size,view from 6th floor, staff & the pool Breakfast is terrible, poolside bar closed, disappointed with building work below our suites
Peace & Quite away from crowds rest & relax Low season too far away to walk at night . Plenty of mosquitoes and . Lack of Manganement and Maintenence as the hotel do have Great Potential. With some upgrading better Management with Hosiptaility Services this Hotel will Have fantastic potential.
Hotel is walking distance from the main strip in Ao Nang.Nice pools.Montra Spa was relaxing. Hotel is tired and run-down..it needs to be re-furbished badly!Hotel is surrounded by construction work right now...maybe the situation will improve after six months!Breakfast choice..very poor!
Very friendly and attentive stuff, good food, well locatet and cool rooms!!! We enjooyed our stay very much. K̄hxbkhuṇ kan to the entire crew!
Excellent service, warm people, clean, excellent breakfast, near the center but far from the noise, good facilities. The rooms that are in the back have a view to an empty yard. Better insist on the pool view. no sea view.
Alt fungerede bare på hotellet. Afhentning i lufthavn, booking af ture, afrejse osv. Værelses var super med direkte adgang til poolen. Hotellet har den rette størrelse og ligger perfekt i udkanten af alt "larm" og natteliv, men dog i gåafstand til det hele. Personalet er søde og venlige. Nej
The hotel was great - a large hotel with over 100 rooms but as it was low season, only 15 rooms were booked. It felt like I had the massive pools to myself which for me was ideal. I also received extremely great service from every staff member - going over and above the norm to ensure I was comfortable (except the Spa). The Spa is my only complaint and it really put a damper on my stay there. The prices are 5 star (which I'd paid the same for at the glorious Zeavola spa on Phi Phi Island) but the treatments couldnt compare at all. I felt that the pedicure and manicure I paid 250 Baht each for in Bangkok were better than what I paid over a 1,000 Baht for each at this hotel.
everything was perfect. thumbs up to the place, only thing was the internet's a bit pricey and the free breakfast was pretty basic. better spread of breafast options.
Very nice hotel. Good staff. Good breakfast. Massage available by the swimingpool.It is about 10 mins walk from beach, but very well located if you want to take a long tail boat to spend the day in amazing Railay, since boats depart from little pier 100m from hotel.**********Buen hotel, personal amable, desayuno OK, hay masajistas junto a la piscina todo el dia. 10 minutos andando de la playa, pero muy cerca de un pequeño puertecito de donde salen las barcas hacia Railay, visita imprescindible. On the down side, there was a lot of noise from near by constructions from 8am, so if you like to wake up late ask for a swimingpool view room.********************Las habitaciones que dan a la calle son un poco ruidosas a partir de las 8am porque estan haciendo obras en la acera de enfrente
Nice pool. Internet was not free.
The pool access room on the ground floor was great. It was fantastic to be able to jump straight in the pool and have access to your room. The breakfast was OK too.
The pool access room is great and they never fail to surprise us with creativity using the bath towels into elephant and lotus . Their housekeeping people are ridiculous! Charging me for bar items which I did not ate. Anyone to book their room , pls re-confirm that the bar items are intact when checking in and also daily after the room cleaning service.
They have a very large pool and a babypool on the side which we (and our 2 year old) enjoyed very much. Everything is very new and clean.The staff is extremely nice and helpful. We paid 1500 THB per night which is good value for this hotel. The atmosphere is a bit sterile , not very cosy and the hotel next door sometimes has very loud outdoor music. (twice during our six night stay) Breakfast is not really special, but good enough.
The placement was peaceful and close to the center at the same time. Even though it is a big hotel, it maintains the personal treatment of familiar ones. I must say I had to think for a while searching for something I did not like. Personally I appreciate fresh fruit in the morning and pieces of fruit were not cold enough. Too much water in the coffee.
fantastic pool, massage is available by the pool, the staff is friendly breakfast limited choice
The noise due to the works next to the hotel, the breakfast was horrible and the hotel to crowd and too "business". Not the right place to relax
The room (delux with pool access) was excellent especially the bathroom which was very modern. its not on the beach but is only a short distance away (5 mins walk)
Det var et rigtig lækkert sted med kanon god service. Alt personalet var altid smilende og glade og der var styr på tingene.
Et fantastisk dejligt resort, med en flot beliggenhed. Servicen var helt i top.
Der blev virkelig taget sig godt af een som gæst. Intet var overladt til tilfældighederne.God mulighed for at finde lige det man ønskede på stedet: fred og ro til afslapning og læsning, eller livlig aktivitet ved den store pool m.m. Maden ualmindelig lækker. Man føler sig noget isoleret i lagunen, da de daglige antal afgange med båd er ret sparsomme og stien over bjerget er utrolig farlig at gå på. Jeg mener der bør gøres noget ret alvorligt ved den udledning af kloakvand der tilflyder stranden fra den anden side af bjergkanten. Det kunne både lugtes og ses, især ved ebbe.
Location off the hotel is great! food, tourist information & shopping is just around the corner. We were impressed that the hotel provides stuff for beach side activity eg, mat, sandels, umbrellas, towel and a bamboo carrier for it. Breakfast could be improved. very limited choices.
Rooms were clean and newly remodeled. Breakfast staff was good and the food was great! Two small pools were okay, the infinity pool had an amazing view!! The people working at the front desk did not seem friendly upon check in! I need assistance with their phone system (to dail an outside line) they would not offer to help. Upon checkout we had to wait over an hour for the staff to check our room.... This happened throughout our stay in Tailand but usually only took 5-10 minutes. This hotel made everyone wait for over an hour. Terrible.
Great hotel in a good location for Aonang main strip / beach but elevated from the road so the noise isn't a problem so long as you get one of the front rooms facing the pool area not the road. Staff were excellent especially reception who were very helpful with all aspects of our stay even arranging our next transfer to Ko Phi Phi. Rooms were generous size and perfectly clean. Hotel provides beach mats / towels for you to take to the beach. The lounger area around the pool is quite cramped with only a limited number of sun beds quite close together. There are plenty of other unused others around the hotel during the day but they don't have loungers.
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
I dont like Ao Nang but we really liked this hotel, the staff was constantly smiling and quick to assist and the rooms had a wiew worth paying for, specially the ones on the top floor.
It was near from the beach, 10m walking, and near from the main streets were the shops and nightlife is located. The pool is really nice and has great views. The breakfast is ok. The first night we had two beds joined horizontally, not vertically as normal!!!!! Needless to say our backs were killing us in the next day. I complained to the concierge and she imediatly changed us to a room with one single bed but still the first night was awfull! The beach located near the hotel is not from far one of the best beaches around and the nightlife located near is what can be said gentleman focused, as is not something a couple or a family would apreciate. Finally the bedrooms smell like they don´t get much air!!
The hotel was very near to the shopping and eating outlets. It was walking distance to the beach. The workers were very helpful and friendly. The air-con did not work well on our arrival so the reception was informed about it, but when we returned after our dinner, it was a pleasant surprise to feel the air-con running well and happily.
Great little villa with access to the pool, perfect for us with a 6 month old baby.
villas were very big and nice hot water in the shower was hard to come by
Location The hotel billed my mastercard immidiately when doing the reservation at Booking.com, problems with the hot water at the room (repairman came 2 times, not fixing it. We tried to change room to no avail), a lot of constant repairement noise from the hotel repairing work (no resting at day time at this hotel). Awful experience.
Breakfast was tasty and had a reasonable selection - Although the fresh milk and yoghurt should be kept ice-cold rather than left in the open room temperature. Nice pool esp for children. Room was clean, huge bath tub and comfy bed. The construction work was quite disturbing and noisy esp since I have asthma.
Good location, friendly staff. Unfortunately there is construction nearby which causes minor inconvenience getting into the resort.
Hotel has got a very good location, bugalows are located within great garden and hotel has also their own beach, city center is just behind the corner with the great access to shops, bars and restaurants Bungalows are very basic, not relevant to the price. Breakfast was the same for all 7 days of our stay - though food was OK. Lack of attractions for kids. In summery I would expect a bit better standard for this price but in general hotel is worth further recommendations for families without kids.
excellent hotel,big rooms and good breakfast, location was excellent.
The staff at the hotel were great and they upgraded us when we had noisy neighbours. tHE location is fabulous. THE hotel is quite run down in parts. tHERE was quite dodgy electrics - wires hanging out in the garden etc and the plumbing was ordinary. tHE toilets in both rooms smelled constantly and there were open drains besides the COTTAGES.iT could be a fabulous place with a bit of upgrading. I have marked that I would not recommend - but I probably would suggest it's a great location but to be careful about which rooms you book.
nearby shopping area, easy to get HALAL food, lots of muslim in Krabi, good surroundings, lots of spa nearby internet connection was expensive 30 min for 100baht, not free, because it was raining season, reserved for a standard bungalow nearer to the beach instead got a room nearby the swimming pool. The reason i reserve a room there was to get a room nearby the beach. Hotel needs to refurbish, quite old.
Proximity to the beach, restaurants and shopping area None
The hotel was very clean and the facilities are so good
The hotel is fine, staff is super nice, rooms are clean, design elements are boring, but it's on the beach so kind of gets a pass. Railay beach is overrun with squaking euro tourists and overbuilt with big empty hotels. It feels like the place was overbuilt x 2 and there are it enough interested travelers to keep the prices up, so it's a race to the bottom. As the empty hotels cut their prices more and more, the crowd gets less and less savory. It's a place to go for the afternoon or to skip all together, for sure...
very nice, nice room,nice service,nice view, The location is in east beach. It has to use van+boat+tractor from airport to hotel, too inconvenient.
Best hotel in Railay, new and stilysh. Minutes walking from Railey West and Phra Nang. Close to Railay East nightlife spots but quite. Staff needs some improvement. Restaurant very expensive if compared to Railay standard.
the rooms are very good and clean, big room with nice balcony and a very beautiful shower,large tv and dvd inside. the service is very bad for this kind of hotel.the first day they didn't clean the room, day after they forget to replace the towels.after we complain they didn't do anything and a day after forget to replace towels again.also the staff is very slowly and is doing you a favor if u ask something.
Although you can't swim in the sea by the hotel (mangroves) the white sand beach are only 10mn away walking distane. The rooms are great and the whole complex (spa, swimming pool restaurant etc..) is pure delight. Staff are really friendly and helpful. Although not cheap still great value for money. Definitely recommend it.
Fabulous Fabulous Fabulous place! Room was excellent, food was great, only a 5 minute walk to the most beautiful beach I've ever seen and it's all so quaint and remote. Loved it!
The rooms were large and comfortable, although ours sometimes you could get a slight smell from the drains outside. The staff looked bored most of the time and not interested apart from the bell boys and cleaners who were friendly. Parts of the Hotel very dated, with the general areas and poll area just concrete (no green gardens etc). Many things annoyed me about the Management of this Hotel.
Wonderful staff, very clean and well kept resort. Food and drinks were expensive for Thailand, but the town is a few minutes walk away for a cheaper night out with lots of variety.
Management and front desk extremely attentive. So kind. Amazing nice rooms. Clean. Comfortable bed and room. Modern rooms. Beautiful. Nice nice nice staff. Spacious. Lovely. Off the beaten path so a long walk to vacation tour booking kiosks. Instead of the hotel booking it for you to help with this inconvenience, they double the price and profit more off the booking. Shouldn't one try and assist the customer by making the reservations at cost as a courtesy to outweigh the imbalance and distance. That's taking advantage of your clients, not taking care of your clients. Also wifi is awful and no hot water. Not on beach. Restaurant staff was awful and in attentive. Food average. Eat down the street. Staff can't speak English at all.
Fantastic food,gym,ATM,helpful and friendly staff,great location, I will come back !! Nothing bad to say !
Staff was unable to communicate or provide resolution to a very simple issue. Was told no refund and no room provided (they only had "upgraded" rooms for double the price), despite their booking issue. This type of service would never fly in other parts of the world, here it was not only all they would do but they laughed about it on our way out. Location is poor compared to many others around and is very expensive comparatively, both of which I can live with, but the extremely poor service of the night manager was unacceptable.
friendly staff, good breakfast buffet. noisy a/c, a bit far from the beach which is not ideal for beach holidays.
Nothing Complete lack of being service minded by staff at reception, at breakfast, ...
Very clean and comfortable rooms,good breakfast. expensive and slow internet
staff very helpful the breakfast was very poor when i complaned it improved a bit.i think they need to improve alot more but other then that great place to stay.
the staff are very friendly and the cleanliness no free wifi
The most kind was the stuff and provided service. Breakfast was also very good mixed of International and Thai food.
Staff very welcoming and friendly. The rooms are very modern and extremely clean. The breakfast was good and the hotel is located close to the main shopping area of AoNang and close to where the longtail boats are located if you interested in visiting the nearby islands. The only negative aspect about the rooms is that the air conditioning was noisy, compared to the other 4 hotels we stayed at during this trip.
Clean and good fittings in the room and bath/toilet. Internet not working in the room
Very clean, neat. Nice. Room design zen feel. Staff friendly. One of them who attended us, automatically introduce us the places to visit the moment he pass us the local map. A nice gesture. Can rent bike directly from the hotel. Ease of travelling around the place. Swimming pool nice. Swimming pool is right outside the balcony of the room on first floor. They provide alot of tour and have alot of brochure for reference at the lobby. They don't help to arrange taxi. But lucky there is many taxi services at the corner outside the hotel.
the hotel was in a good location, quite at night, not to far from beaches and nightlife, and with good breakfast,and friendly staff.
stayed at this hotel several times , and it's just fantastic the location for exploring krabi could not be better
Great location, 5 to 10mins walking distance to the Aonang beach. shopping area/message less than 5mins walk. No coffee/tea sachets available in the room during my stay, room look abit tired.