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The hotel is absolutely beautiful, the architecture is inspiring and it has been designed so everyone can enjoy it in peace. The service was excellent, the staff were friendly and polite and couldn't do enough for us. Even though the hotel was full whilst we were there, it never felt overcrowded and there were always sun loungers available! The were many small touches which made the hotel for me and I would love to return.
The service was second to none, the food was amazing, the hotel facillites were excellent. this hotel was an absolute dream !!, something you would see in a magazine The evening reception staff were not very helpful.
Room design, i love bathroom ^^ friendly staffs and good breakfast buffet
Nice and comfortable room, breakfast buffé was excellent with lots to choose from. The hotel has three incredible swimmingpools, which make up for the fact that there isn't really a beach. Nice and helpful staff. We had some difficulties to communicate with the hotel staff at some points, since their English wasn't the best. However, they were still very helpful and serviceminded. The hotel is quite isolated and it's a bit pricy to use their shuttle service to Hua Hin or Cha-am.
The room was clean and well presented with very comfortable bed. We had a room with patio doors to pool area which was nice. The pool was clean and ample places to sit. Breakfast was excellent quality and good variety. The hotel was virtually empty so difficult to give accurate overview of service as the staff were not under any pressure but any problems we had were sorted quickly and efficiently. For a hotel of this level the selection of TV channels was poor and there was no option for music via tv. Not a big thing. The gym is quite small but didn't have time to use it They charge for internet which I was surprised though it was something I did not needed to use.
Good facilities, good room, by and large friendly staff (see comments below, though), good breakfast. Very stressed and unfriendly book-in service. The location of the hotel means that no services outside hotel is available without using a Tuk-tuk.
We appreciated the pool @ residence zone and the hotel decoration (Thai-Modern). We also satisfied with Hotel services. Breakfast buffet is okay.
I did not like the fact that to get to the lower pool or the beach you had to walk all the way out the front of the hotel and around the perimeter. I don't know why there aren't stairs connecting the upper pool to the lower pool/beach. Also, to get into Cha-Am you have to take a hotel tuk tuk and they charge you 100 baht for a trip that takes no longer that a couple of minutes! This should be a free service for a "5 star" hotel. Unbelievable.
Being a family we really enjoyed the rooms with two levels and having daybeds in the room. The rooms were clean, the bathrooms great, with a nice tub and separate shower and the pool and beach were very nice. The location in Cha Am was a similar feel to Hua Hin 20 years ago before the boom of the 90's turned it into a crowded tourist town. It was strange that you could not move freely between different sections of the hotel without a key from that section but you could still get everywhere by going around on an outside path. Our party stayed in different sections so it was a slight annoyance but nothing major.
Wonderful new hotel resort with 3 huge beautiful swimming pool with pool bars, 3 restaurants, beautiful sea view and spa. Stunning huge buffet breakfast with all sort of things you can ever imagine: Amercian, Thai, Japanese, etc. Staff always extremly obliging. You can enjoy spending entire days in the resort, but it's also very close to Hua Hin (only 20 minutes by taxi for about 500thb The gym in future has to be improved, it's small, poor of gym equipment, not at the same level of the hotel.
Having the hotel to our selfs untill the week end when it was full of Thai's from Bankok but no problem Not having a free tut tut service into Cha Am which as a 5 star hotel a bit out of town I think should have not to have to pay 100 bart each time.
Beautiful, luxery Expencive at resturants
The room is so comfortable and spacious, and it close to the beach which a bit away from the public. I really like the beach chair in front of the beach provided by the hotel which is very private and the atmosphere is very nice. Firstly, the quality of the hot water is very poor. Its colour is brown no matter how long we drained it. After we drained the water, we found the stain on the bathtub. The hotel service came and fixed it many times, and finally its colour turned to be light brown. Additionally, the hotel has two separate zones which is a bit far between each other, and the high security made the travelling between these 2 zones very complicated, especially when we stay in the different zones.
vi kunne godt lig stillhedten på hotelle, ikke noge stress. afslappende, super servic. noen af hotelpersonale kunne ikke tale eller forstå engelsk. blev nogen misforståelser. vi savnet en liten pool bar og læselys på sengen, og måske kunne der vært fler hånkleder ved poolen.... ellers super!
Dejligt sted med en gof belkggenhed. God og overraskende billig restaurant. Dejlig have med en rar swimmingpool og et yderste servicemnded persoanle - alt i alt eh god oplevelse på en godt og renr hotel..
the breakfast, it including some of the European food in which you won't find in the same class hotel. too many kids, too noise, you can't find a quiet place in pool side.
I loved the ambiance, the cleanliness, the feel of the hotel. Very efficient and convenient. They sent a driver to get us from airport and he drove well. Restaurant service and breakfast was excellent and all staff were lovely with my 2 and a half year old son. The pool was shaded and lovely. The beach is nice. It didn't seem crowded. There are no girlie bars close which I liked. All in all we loved it and will be going back in October. We had some misunderstanding when checking out. They didn't understand the booking.com form inclusive of price was actually the added up version of what they were telling me to pay. For an hour they were asking for 9000 more TBaht so that was a hassle having to go through all that at the end of the holiday. Without sounding too 'ex pat brat', really it boiled down to the fact that the reception should perhaps have a better command of English so that this wouldn't happen.
This hotel is a great hotel the rooms are of a very high standard.
The rooms were spacious and comfortable. Infinity pool is a nice feature. When asked, the staff were very helpful. I didn't find the breakfast to be up to the standard of the price. The rooms should have had full toiletries in them but I had to ask for toothpaste. No razor, none of the regular items we find at the Hyatt. Although the rooms are better in the Veranda, the Hyatt seems to have more character. The staff need to make the place more fun.
Good breakfast. Nice pools with water slide which is fantastic for kids. Rooms are big. Staff are quite helpful. We had 2 connecting rooms, the air-con of one of the room did not work, they could not fix it, so gave us another room. Quite far from Hua Hin and beach, but still ok if you plan to just laze around, swim in the swimming pool and play golf
Bell boy service , spa packages yellow water of jacuzzi in my room
Nice,big room,service-very friendly,foods at the hotel rather cheep and delishes.free shuttle from hotel to Hua Hin(5 min by car).All were super. Beautiful garden!!Privite beach. Hotel is a smaller then I think,nothing to do at the hotel in the evening.
below standard food, below standard spa, staff hardly spoke english, private villas had a prison-feel about them behind concrete walls. Only 1 expensive villa has a sea view
for three days and two nights that i stayed at this hotel.everything that i done example go to have breakfast,have snack,go to library and go to swim i walk by myself for far distance the hotel have co-cart car but it used for convenience of the hotel staff it not used for service the guest even guest is a fat woman or kid.no greeting from hotel staff.and no information from the hotel that you have snack and drink served at 14:00-15:00pm. on the first day that i check in i don't know.i drive to the hua-hin market to take a cup of coffee on that time.and absolutely this hotel is very bad service.if you have time.please kindly observe putahraksa hotel all service is very good.thank you and i think this hotel is the first and last time for me. please kindly improve your service or go to observe putahraksa hotel how that hotel is the best one in my mind.
The resort is beautiful with a tropical garden. We stayed in a suite and found it quite luxurious with a kingsize bed and a large bathroom which came with a outdoor shower. Breakfast was great and so was the restaurant. The pool is enormous and the resort is right at the beach with its own private beach under the palm trees. The resort is 6 km from the centre but there is a shuttle bus 2x / evening. The bed sheets were not changed regularly enough. Every room received daily a basket of fruit except us. The bathroom floor showed old and therefore a bit dirty. All the woodwork in the resort could use a new layer of paint. All these details considered, the hotel is only worth 4 stars.
I liked the tranquility of the setting, the awareness of the staff but not in your face very helpful especailly the young guys at the pool area, always there to see your every needs, towels, menus, drinks etc...very very lovely and always smiling. No
the villa. It is very nice and above what I expected. Due to the beautiful nature surrounding the villas, there are a lot of instects which made its way in the villas. My kids have been severely bitten by bugs.