There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Fordele: "The service was outstanding! All of the flight attendants were amazing!"
Fordele: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Fordele: "Friendly staff. Both two meals were awesome."
Ulemper: "Already done."
Fordele: "Fast boarding. Early arrival. Comfortable seat."
Ulemper: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Fordele: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Fordele: "Amazing services and foods"
Ulemper: "The business class seat was great"
Ulemper: "Nothing comment."
Fordele: "Crew were great. Flight was not full."
Ulemper: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Fordele: "I like all"
Fordele: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Fordele: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Ulemper: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Fordele: "everything in suite class"
Fordele: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ulemper: "Boarding didn’t give priority to passengers with children"
Ulemper: "the food was mediocre at best - had to ask for water couple of times"
Fordele: "Spacious and comfortable bed."
Ulemper: "The food wasn't that great. Average at best."
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Ulemper: "Delayed 2 hours behind schedule"
Fordele: "Service by the crew was great"
Ulemper: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Fordele: "Boarding, friendly crew"
Ulemper: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ulemper: "Expected to have more indian movie choices."
Ulemper: "The seats and there is not much leg room"
Fordele: "food. schedule was on time"
Fordele: "I like the personal TV, my foot rest and water holder frequent water serve,"
Ulemper: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Fordele: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Ulemper: "The crew was rude when asking me to window shed."
Fordele: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Ulemper: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Fordele: "The service, seats, food, drinks and bed!"
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ulemper: "Old planes and screens."
Fordele: "Nothing specific"
Ulemper: "No real dramas"
Ulemper: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Fordele: "The food was ok. It didn't set my heart on fire, but I did finish it."
Ulemper: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Fordele: "Professionalism and friendliness of crew"
Ulemper: "Seat not great for my length even though it was business class"
Fordele: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Ulemper: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Fordele: "Everything is suport wonderful"
Ulemper: "Price. it's better"
Fordele: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordele: "Attentive Staff - Fabulous"
Fordele: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Fordele: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Ulemper: "Can't think of anything:)"
Fordele: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Ulemper: "Earphones were poor and when replaced still did t work well"
Fordele: "Thai are so dependable and such lovely service. Nothing is too much."
Fordele: "On time Comfortable seats Great service"
Fordele: "New plane, nice. Entertainment system is good but limited selection"
Ulemper: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Fordele: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Fordele: "Everything was as usual. Boarding can be improve a bit."
Ulemper: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Fordele: "Professional staff and good food"
Ulemper: "Landing was a little bumpy"
Fordele: "The crew were lovely and polite"
Fordele: "Ok plane, food was fine too"
Ulemper: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Fordele: "The flight was smooth and quick. The meals were delicious too"
Ulemper: "Long time getting through Frankfurt airport security"
Fordele: "Quite quick -clean aircraft"
Ulemper: "Terrible entertainment options"
Ulemper: "Super delayed."
Fordele: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Ulemper: "Food was alright, i had better food in Bangkok airways"
Fordele: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Ulemper: "All ok."
Fordele: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Ulemper: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Ulemper: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Fordele: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Ulemper: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Fordele: "Aircrafts ...which are big"
Fordele: "Entertainment choices were good"
Ulemper: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Ulemper: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ulemper: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Ulemper: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Fordele: "Very efficient and attentive service . On time departure and arrival."
Ulemper: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Fordele: "Crew friendly"
Ulemper: "Poor food and boarding"
Fordele: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Ulemper: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Ulemper: "Lack of legroom"
Fordele: "According to the price, services was perfect"
Fordele: "Everything was ok"
Ulemper: "Bad onboard service"
Fordele: "Punctual and efficient flight"
Ulemper: "Food was poor and staff were not at all friendly"
Fordele: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Ulemper: "Late ,always late leaving and Landing"
Fordele: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Ulemper: "Didn't enjoy the options of food"
Fordele: "Service in airplane"
Fordele: "The staff were great but couldn't rectify the entertainment."
Ulemper: "No entertainment as the movie wouldn't play or watch anything else."
Fordele: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Fordele: "Boarding and in flight services"
Ulemper: "Nothing in particular"
Fordele: "Attentive service, great food, smooth flight"
Ulemper: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Fordele: "Vegetarian food was ok. Crew was very polite and helping."
Ulemper: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Fordele: "The food onboard and seats are really good. Crew service is decent"
Ulemper: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Fordele: "Excellent service throughout"
Ulemper: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Fordele: "World class airline. Everything are world class. Worth to pay for this airline"
Ulemper: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Ulemper: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Fordele: "Enlelt at books billet på Thai Airways hjemmeside. Ok Business class sæder/kabinekomfort"
Ulemper: "Kedelig lounge Elendig service i flyet. Absolut ikke serviceminded personale på denne flyvning. Stor forskel på at flyve business med Thai på indenrigs - og udenrigsruter."
Fordele: "Food and boarding experience"
Fordele: "Free food, relatively spacious"
Ulemper: "more food!!! REEE!!!"
Ulemper: "Time schedule Better customer services"
Fordele: "The service and food were good."
Ulemper: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."
Fordele: "Crew was very nice, appreciated that they came by with water often"
Ulemper: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Fordele: "comfortable seating, friendly helpful crew, good food"
Ulemper: "sometimes too cold sometimes too warm"
Ulemper: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Fordele: "The food was great and the crew was very friendly."
Ulemper: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Ulemper: "2 hour delay and 3 crying babies on a red eye."
Ulemper: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Fordele: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Ulemper: "Two of the flight attrendants in our area were in a bad mood and it showed."
Ulemper: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Fordele: "Service and food were good considering it was "plane food". No delay whatsoever."
Ulemper: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Fordele: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Ulemper: "Short flight with no entertainment, no means to charge devices."
Fordele: "Great airline overall!"
Ulemper: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Ulemper: "No leg room very uncomfortable"
Fordele: "Very Pleasant Staff!"
Fordele: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"
Fordele: "New aircraft"
Ulemper: "Lost luggage. Flight delayed."
Fordele: "On time and standard service."
Fordele: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Ulemper: "Boarding was later than initially said and I did not know why"
Fordele: "On time, good service, nice crew"
Ulemper: "Tight space for legs when chair is in flat setting"
Fordele: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Ulemper: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Fordele: "Best airline I have ever flown"
Fordele: "Professional polite crew."
Ulemper: "Seats too SMALL Food not eatable"
Fordele: "Good crew and clean plane"
Fordele: "Same as above!"
Fordele: "All was good except the snack - it was ok"
Ulemper: "n/a - quick flight"
Fordele: "Clean and efficient plane, crew and procedures."
Fordele: "The ambient being so relaxing felt asleep all the way to Zurich."
Fordele: "Service was excellent and very friendly."
Ulemper: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Ulemper: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Fordele: "Courteous staff,"
Fordele: "The Crew was wonderful."
Fordele: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
Ulemper: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Fordele: "The food and service was wonderful."
Ulemper: "I was disappointed that there was no plug-ins to charge electronics."
Fordele: "Swiss airlines was amazing"
Ulemper: "They were very nice attentive"
Ulemper: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Ulemper: "The flight was delayed that made the connection very tough."
Fordele: "Easy and quick"
Fordele: "Food was great."
Ulemper: "-Puking Child - Puke stayed in the aisle for about 30 minutes and then when the plane landed there was more and it wasn't cleaned up - SO much turbulence for 3 hours and no announcement was made about it. Was slightly concerning. Terrible turbulence"
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Ulemper: "Alt kunne have været bedre."
Fordele: "Very comfortable overall"
Ulemper: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Fordele: "Yes. Very cooperative crew"
Ulemper: "Aircraft is worn out (Seats, interior, etc.). Could use some maintenance"
Ulemper: "Sit in the plane too tight"
Fordele: "Great service! Food was very good."
Ulemper: "That boarding. People who were not in line rushed to the front when boarding started."
Fordele: "Food and service in business class were splendid."
Ulemper: "Absolutely nothing"
Fordele: "They lost my luggage and no one knows where it is!"
Ulemper: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "Istanbul Airport has good facilities and F&B options"
Ulemper: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Ulemper: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Friendly staff,"
Ulemper: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."
Fordele: "Airplane crew was amazingly friendly and helpful"
Fordele: "Flight time Prices Service"
Fordele: "The Lounge at Istanbul airport is fantastic"
Ulemper: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Great food! Loved that you get a menu to choose from"
Ulemper: "We were not asked or given the option to choose our seats on the plane."
Fordele: "Flight attendants need to be friendly."
Ulemper: "I will never use Turkish airlines again."
Ulemper: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Fordele: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Ulemper: "It was all good(which I rarely get to say these days on any carrier)"
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Ulemper: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Boarding was smooth"
Ulemper: "Food needs improvement and staff should be more friendly."
Fordele: "food is always good..crew too"
Ulemper: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Fordele: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Fordele: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Ulemper: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Fordele: "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
Ulemper: "had to take a bus trip to a plane. while outside was very windy and cold."
Ulemper: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Fordele: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Fordele: "On time and the crew very friendly"
Ulemper: "Boarding was not very well managed. They did not stick to the proper sequence."
Fordele: "Good food on board, TV is in every seat and USB plug to charge."
Ulemper: "Crew is okay. Does not really pay attention by the end of the flight. flight from Miami to Istanbul is very long - 11+ hours"
Fordele: "Service Good Clean On time"
Ulemper: "Price is high"
Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Fordele: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Fordele: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Ulemper: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Fordele: "The crew is excellent"
Ulemper: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Fordele: "God overall"
Ulemper: "Your food is terrible!!"
Fordele: "Venligt og hjælpsomt personale. Håndterede det rigtigt fint da en medpassager fik et ildebefindende og måtte have lægehjælp."
Ulemper: "Luftkvalitet var dårlig og temperaturen alt for høj. Benpladsen ved mit sæde var ringe - der sad en sort boks til begge sider som tog en del af pladsen"
Forsinkelse fra Beirut. Tasken nåede ikke med
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Crew was amazing. Attentive and polite
Will never use Chicago as a connector again
The crew is really friendly
Ulemper: "Staff does not understand regulation"
Fordele: "Very accommodating staff"
Ulemper: "breakfast served was still frozen."
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Ulemper: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Ulemper: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Ulemper: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Fordele: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Ulemper: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Ulemper: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Fordele: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Ulemper: "No negatives."
Fordele: "The service was outstanding!"
Ulemper: "Someone stole my phone charger :("
Fordele: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "The seats are comfortable and the plane was clean and well-presented."
Ulemper: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Ulemper: "4 good movies, regular water rounds, friendly staff, enough toilets"
Fordele: "Crew was excellent and many passengers were as well."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Held the plane for late arriving transfers. Good food."
Ulemper: "Tiny space for 8 hour flight. Men not sharing arm rests or leg room. Really really uncomfortable."
Fordele: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Ulemper: "Very cramped seating on first part of journey from Budapest to Munich"
Fordele: "Boarding was fast"
Ulemper: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Fordele: "Seats were ok for a short flight."
Ulemper: "Delayed flights for a day"
Fordele: "Same as above."
Ulemper: "Same as above."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Great food, great service,attentive flight attendants! xxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
Ulemper: "No complaints! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
Fordele: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordele: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Ulemper: "The boarding process was poorly executed"
Ulemper: "Food was awful. Looked like something you would find in prison. My second leg did not even have vegan options for me, as I ordered online weeks ago. I was so hungry after almost 14 hours of flying plus a 12-hour layover. I am not impressed with this airline."
Fordele: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Ulemper: "I do not like the big metal boxes that take away your leg room."
Fordele: "Clean plane tho old 747. Great crew."
Ulemper: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Fordele: "Everything!!!! The staff was so friendly and helpful. I trsvel to Germany twice a year and fly Air Berlin. No longer!! Lufthansa was them beat hands down."
Fordele: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Ulemper: "The tightness of the seats!"
Ulemper: "Boarding was a little chaotic. Everyone kind of ran up."
Ulemper: "Entertainment system was very slow."
Fordele: "Top of the line service on a very long but smooth ride"
Ulemper: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Fordele: "Crew was great... food was wonderful. The lie-flat seat made my day."