Julie. There was one fantastic clerk who, being so terrific, made up for a lot of hotel mistakes. She called around town to help me book a New Year's Eve celebration, and helped me arrange to have mail delivered. She was among the best hotel representatives I've ever encountered. The hotel messed up the reservation. They had me listed as one night instead of two and so did not make up my room. They gave me a bit of a run-around canceling my room key also and overcharged me. When I called they corrected the charge. It is still a great hotel... largely because of Julie, but on the whole the staff was quite personable and caring.
The location is great. The staff in general was very nice 1)the swimming pool doen't look veryappealing. 2) the hotel looks very classy on the website but not very much in reality 3) bread crumbs on the dark carpet in the breakfast launge makes the place look very dirty
Everything, excellent breakfast.
We chose this hotel based on its proximity to the train station. It is a large facility with 20+ floors and good views over the city. Very disappointed we were not able to have dinner in the top of the facility because it's closed on Sunday. The entrance to the hotel was uninviting - dirty, stained concrete, looks across at another large building, very little greenery or flowers in a country that usually has spectacular displays. The only dining facility open during our stay was the bar - open to the lobby. It carpet was soiled and stained. The huge breakfast buffet included many items and for the entire time we were there it was swarming with people. Tables were not cleared for 20-30 minutes, it was difficult to find a staff person to bring coffee. Most of the food looked mediocre or tired. Really. Expected more from Radisson. My husband insists we go back to Hiltons.
The room was very clean and the location could not have been better. Able to see the city of Bergen by foot from this hotel. A bit warm at night in the room as air conditioner was not all that effective
Great location and nice and warm. Great choice at breakfast. Staff friendly and helpful Looks a bit dated now and need a refurb as I stayed her in 2001 and it was still looking smart then
Staff was very helpful, friendly and pleasant. Breakfast is very good. The location of the hotel near the harbour and the (old) centre is all within walking distance, thus very good for us with a young child. Public transport and restaurants are also close to the hotel. This hotel would benefit from an extensive refurbishment. Bathroom was quite small. In general, this hotel is definitely suitable for a few days (city trip).
Coming with small kits, we have immediately received an upgrade to a superior room - bigger and more spacious; excellent breakfast with lots of choice of health food; superbe location in downtown Bergen - everything can be reached by foot bar/restaurant as well as room service close food/kitchen at 10PM.
comfotable dirty under the beds:
The new restaurant is fantastic. Traditional Norwegian dishes with a modern twist. Clean, modern comfortable room. Happy to have wooden floor with no carpeting. Very attentive staff and excellent service. Very welcoming atmosphere! It was surprising how many people who worked there did not speak Norwegian.
The best choice of dished on breakfast. It was not so pleasant to find out that there's no booking for all 3 rooms and after that we have opportunity to estimate the "smoking rooms" in spite of no smoking had been reserved yet. Never try to stay in "smoking rooms".
Seems OK to me - I did have little time to sample anything special coming in late and leaving early, so here are some points: A. Ok room B. Quiet - slept well. C- Nice breakfast D.Good parking. E- Nice staff
The location of the hotel was excellent, just in front of the Brygge with all this wonderful wooden houses. Our room had a lovely sightseeing of the harbour from the bed. We surely will be back to that hotel.
I was upgraded to a sea view room on arrival
The bed was not conformable as it was a provisional double bed.Old furniture. There were not enough towels
Harbor view. Facility is a little old but it is not big deal.
Location is excellent, and we enjoyed a spacious corner room. Dining room views are superb, and staff very friendly and helpful. Bed was actually a fold down Murphy bed from wall, not as comfortable as it should have been for the beautiful room, and it was awkwardly made up with overlapping sheets.
Hotel is neat and tidy and in a good location
Room overlooked harbor and Bryggen area and was on 6th floor. Room was great.
Made reservation through third party. Upon arrival the front desk agent told me the reservation was not showing so he made me a new reservation. Not only did he charge me more for the new reservation but I was also charged by the third party. Dispute has received no response yet.
Location There was
The harbour view; proximity to centre. The food was very good, and the place was very clean and smart. Room was small with very little storage and no room to put up the suitcase stand provided! Also the restaurant service was chaotic and haphazard - at breakfast they were very slow to refill the things that had run out. But food was good.
The complimentary breakfast buffet was quite good -- lots of options, large amounts of food. Staff generally not helpful -- only some of the staff was able to provide information about tourist activities. Not readily responsive to resolving issues with the room. Rooms are very clean, but somewhat old. The beds were old and not very comfortable.
Great view of Bryggen if you get a room with a view. Great location as well. Rates are a bit high considering this is not a luxury hotel.
sengene var ret smalle
God beliggenhed, god morgenmad og venligt, effektivt personale Nej
God beliggenhed. Alt er dyrt i Norge, herunder prisen på dette budgethotel.
God morgenmad -selve maden og udvalget Morgenmaden burde arrangeres bedre, så alle gæster kan komme til med et minimun af ventetid. F.eks mere midt i lokalet så personalet også kan komme ind og ud af dørene til køkkenet
Personalet var meget imødekommen, da vi ønskede et værelse, hvor man kunne åbne vinduerne, fordi på det væerelse vi først fik, var alle vinduerne lukket og man føler en meget indelukket atmosfære. I skulle igen indføre nogle enkelte værelser med tilladt rygning.
elevatoren En dobbeltseng i et alt for lille rum til det. Man kunne ikke se himlen fra rummet. Det føltes meget indelukket. Ingen shampooe den var tom.Lommetørklædeboksen var tom. Toiletpapirholderen var itu. Man kunne ikke lave en kop kaffe på rummet. Køleskabet var tomt. Der var meget uklare billeder på TV. Flot rekalme for hotellet uden at kunne leve op til det. Prisen for høj til den kvalitet jeg blev budt.
Fint hotel med central beliggenhed, men internet og TV virkede ikke selv om begge dele var gratis. God morgenmad. Internet og TV virkede ikke selv om begge dele var gratis. Måske derfor ?
Savnede at kunne åbne vinduet på værelset. Bløde madrasser og dårlige hovedpuder. Morgenmadsrestauranten kunne trænge til en opfriskning og ekstra personale i "myldretiden".
Dejligt hotel. Styr på sagerne. Ro og fred. Herlig morgenmad.
Beliggenhed og venlig personale Tykt lag på fjernsynet
Central beliggende. Gode værelser. Snavsede borde ved morgenmaden. Dårlig afrydning af borde.
belligenheden Der var ikke opredt til to personer på trods af at der var bestilt til to. Der var ca. en halv times ventetid på at få en dyne og håndklæder som ellers var betalt for. Morgenmaden var meget tæt befolket.. men det skyldes nok bare et uheldigt tidspunkt.
Morgenmadslokalet var kaotisk - alt for mange mennesker på for lidt plads.
Jeg kan kun komme på beliggenheden, som noget positivt Værelset var meget lille og med et elendigt indeklima. Trænger til en opdatering til 2009 niveau. F.eks med badeværelse og ikke kun et toilet med håndvask på selve værelset. Man får alt for lidt komfort for pengene i forhold til andre hoteller i samme prisklasse.