Julie. There was one fantastic clerk who, being so terrific, made up for a lot of hotel mistakes. She called around town to help me book a New Year's Eve celebration, and helped me arrange to have mail delivered. She was among the best hotel representatives I've ever encountered. The hotel messed up the reservation. They had me listed as one night instead of two and so did not make up my room. They gave me a bit of a run-around canceling my room key also and overcharged me. When I called they corrected the charge. It is still a great hotel... largely because of Julie, but on the whole the staff was quite personable and caring.
comfotable dirty under the beds:
The location is great. The staff in general was very nice 1)the swimming pool doen't look veryappealing. 2) the hotel looks very classy on the website but not very much in reality 3) bread crumbs on the dark carpet in the breakfast launge makes the place look very dirty
The best choice of dished on breakfast. It was not so pleasant to find out that there's no booking for all 3 rooms and after that we have opportunity to estimate the "smoking rooms" in spite of no smoking had been reserved yet. Never try to stay in "smoking rooms".
Everything, excellent breakfast.
The new restaurant is fantastic. Traditional Norwegian dishes with a modern twist. Clean, modern comfortable room. Happy to have wooden floor with no carpeting. Very attentive staff and excellent service. Very welcoming atmosphere! It was surprising how many people who worked there did not speak Norwegian.
Seems OK to me - I did have little time to sample anything special coming in late and leaving early, so here are some points: A. Ok room B. Quiet - slept well. C- Nice breakfast D.Good parking. E- Nice staff
Coming with small kits, we have immediately received an upgrade to a superior room - bigger and more spacious; excellent breakfast with lots of choice of health food; superbe location in downtown Bergen - everything can be reached by foot bar/restaurant as well as room service close food/kitchen at 10PM.
The room was very clean and the location could not have been better. Able to see the city of Bergen by foot from this hotel. A bit warm at night in the room as air conditioner was not all that effective
Great location and nice and warm. Great choice at breakfast. Staff friendly and helpful Looks a bit dated now and need a refurb as I stayed her in 2001 and it was still looking smart then
Staff was very helpful, friendly and pleasant. Breakfast is very good. The location of the hotel near the harbour and the (old) centre is all within walking distance, thus very good for us with a young child. Public transport and restaurants are also close to the hotel. This hotel would benefit from an extensive refurbishment. Bathroom was quite small. In general, this hotel is definitely suitable for a few days (city trip).
We chose this hotel based on its proximity to the train station. It is a large facility with 20+ floors and good views over the city. Very disappointed we were not able to have dinner in the top of the facility because it's closed on Sunday. The entrance to the hotel was uninviting - dirty, stained concrete, looks across at another large building, very little greenery or flowers in a country that usually has spectacular displays. The only dining facility open during our stay was the bar - open to the lobby. It carpet was soiled and stained. The huge breakfast buffet included many items and for the entire time we were there it was swarming with people. Tables were not cleared for 20-30 minutes, it was difficult to find a staff person to bring coffee. Most of the food looked mediocre or tired. Really. Expected more from Radisson. My husband insists we go back to Hiltons.
The breakfast was extremely good! We were sleeping on the second floor. Unfortunatly there is a club playing on the lower floor behind the main reception. It was quite difficult to sleep in the evening due to the noise.
The breakfast was excellent. Yes, there was no soap in the room. Had to go to the reception which first had to verify before bringing the soap.
The pillows I would like some more variation for breakfast
Bed is very confortable over the average and people are very helpful and polite Rooms have quite old furniture not in line with price
The location of the hotel Nothing
Breakfast; proximity to the city center The hotel is old and ill maintained; the staff tends to provide wrong information; bad smell often spreads in the corridors
Friendly staff, big rooms, big and comfortable beds, exellent location, good breakfast
Location. Cleanliness of room, lack of attention to request i.e. I requested an elevated room, what I actually got was a room on the first floor with a view of the ugly roof. Staff were not very friendly or helpful.
The room was not made up on one day even after the desk had been informed. There was an attempt to overcharge me although this was rectified once I produced some documentation.
Friendly staff, and the hotel is very well situated...very good services too... no, everything was fine...
sengene var ret smalle
God beliggenhed, god morgenmad og venligt, effektivt personale Nej
God beliggenhed. Alt er dyrt i Norge, herunder prisen på dette budgethotel.
God morgenmad -selve maden og udvalget Morgenmaden burde arrangeres bedre, så alle gæster kan komme til med et minimun af ventetid. F.eks mere midt i lokalet så personalet også kan komme ind og ud af dørene til køkkenet
Udsigten fra vinduet på et loftsværelse I information om hotellet er oplyst at al brug af internet er gratis. Det viste sig kun at være, hvis man selv medbragte en laptop
Det var ok, men følte jeg var stoppet i en æske hvor gardinet ikke skulle trækkes fra, og et lofts arbejde der ikke var gjort færdig, hul i loftet. Forklar kunden værelsets størrelse, og luk hullerne i loftet.
Perfekt beliggenhed og god service
The food. The serenity of the place. The location.
Good location Excellent breakfast included in price
Fantastic location, fairly good breakfast. The common areas were very poorly maintained (torn and dirty carpeting, chipped and broken doorframes, etc.) and both lifts were broken for much of the stay. The room was unpleasantly decorated. Hotel was very expensive relative to the atmosphere and maintenance level.
Good location. Friendly staff. Nice restaurant.
Nice room, comfy bed, quiet. Cheap horrible soap, had to go down 3 floors to get a cup of tea, breakfast very average.
A breakfast room divided in many sections suited us very well. I discovered too late that it would have been cheaper to book the room directly via the hotel's website than it was to use booking.com.
Central accomodation - at a fair price. - the room size is fine and the interior ok. - The free coffemachine in the lobby - makes excellent coffee to take to the room.
Location is very good. Near train station, city center, bus station which will connect to air port. Hotel staff is friendly. The shower place and toilet is same room and same height(flat). So when I take a shower, water always go to a toilet. Then it got uncomfortable. The price is expensive, probably we have to understand how expensive in Norway is.
Small rooms, but with all needed facilities. I recommend the room with terrace with beautiful view. The menu in Egon restaurant is also OK. The room with window directed to backyard was very noisy. Whole day and night I heard the noise of ventilation.
I used a debit card for the reservation instead of a credit card and I was charged twice, one at check-in including a 20% extra and another one at check-out, for the exact amount. Charges are inmediate, but refund seems to take some days, I expect to be refunded for the first charge but I am still waiting for it.
I liked it but the strict check in at 15.00 was quiet off putting.
Close to city centre, ferry port and museums. Good breakfast.
good location, nice lobby, very pleasant staff room smelled a bit. gym was closed on day we went
Breakfast was good, nice room and bathroom. Good location.
Easy access to city and surrounding area Room was very noisy with window open at night. We consider a serious problem for some people. However next time we would request a room on quiet side.
early check in It was such a old fashioned room compare to the other rooms they have in the other building. Didn't like it for the same price.
Breakfast was vast and varied and good. well we booked the hotel inspite of there being no reviews ,considering the webpage said renovated in 2008.Well it does not say that only a handful of rooms in a big hotel were renovated. So you see we were thoroughly disappointed with the room.The hotel staff were able to put us in a renovated smoking room for one night and the next night in a different room.The first room we were given was really old .
Good location. The room was dirty and smelly. Cheap and old furniture. Still expensive.
It's a fantastic hotel in Bergan, quite new, perfect front desk service, very good location in city center. We had a bad experience in Grand Terminus on the first day, so we switch to Scandic Bergen City, it is a smart choice, price just a little bit higher than the former one. The front desk is very helpful to find a room for us in the morning time. Breakfast buffet is typical Scandic. The bed is a little bit too soft, not good for wasite relax, seems all the scandic series are the same.
The location was great and the appartment was clean and spacious
Location is the best. Near to shopping street and the bus station to the airport. Within walking distance to the fish market. Good value for money esp. a family room. Very comfortable for four adults in a family room with two separate bedrooms, a living room and two toilets. Free internet. No parking
central location,.very good breakfast, kitchen in the room
The rooms were very spacious and much better than I was expecting. The reception area was very basic.
Apartment was very big, and location was perfect
Good central location The room did not have any air-cooling. Lot of noise from the backyard.
Location to Bergen's centre No cleaning of room, no phone, bf next door very average
Generally fairly utilitarian, but good value for money, esp location. centre Bergen. Good breakfast.
Placed in the middle of the city and had its own kitchen(including dishes, cups, silver wears, pot, pan and a big refrigerator) so it was really convenient. Nice place to visit with family. no air conditioning system so it was little hot inside
The complimentary breakfast buffet was quite good -- lots of options, large amounts of food. Staff generally not helpful -- only some of the staff was able to provide information about tourist activities. Not readily responsive to resolving issues with the room. Rooms are very clean, but somewhat old. The beds were old and not very comfortable.
Hotel is neat and tidy and in a good location
Location There was
Location is excellent, and we enjoyed a spacious corner room. Dining room views are superb, and staff very friendly and helpful. Bed was actually a fold down Murphy bed from wall, not as comfortable as it should have been for the beautiful room, and it was awkwardly made up with overlapping sheets.
The harbour view; proximity to centre. The food was very good, and the place was very clean and smart. Room was small with very little storage and no room to put up the suitcase stand provided! Also the restaurant service was chaotic and haphazard - at breakfast they were very slow to refill the things that had run out. But food was good.
The location of the hotel was excellent, just in front of the Brygge with all this wonderful wooden houses. Our room had a lovely sightseeing of the harbour from the bed. We surely will be back to that hotel.
Room overlooked harbor and Bryggen area and was on 6th floor. Room was great.
Harbor view. Facility is a little old but it is not big deal.
Made reservation through third party. Upon arrival the front desk agent told me the reservation was not showing so he made me a new reservation. Not only did he charge me more for the new reservation but I was also charged by the third party. Dispute has received no response yet.
The bed was not conformable as it was a provisional double bed.Old furniture. There were not enough towels
I was upgraded to a sea view room on arrival
Samlet pris iht. hjemmesiden ved bestilning var 2390 NOK. Pris ved udcheck var 2790 NOK
Venligt personale, god betjening, gedigent værelse
Enkelt, praktisk, centralt og ligetil. Rimelig pris. Fint at der er kaffe, the og vand til rådighed. Mini-køkken på værelset. Trappeadgang til etagerne som valg og ikke kun til nødsituationer.
Udmærket Hotel. Totalt overpris fra booking.com. Betalte over 1000kr ekstra for en enkelt overnatting.:-(
Udemærket morgenmad med godt udvalg. Centralplaceret i forhold til centrum og togstationen. Lille værelse med absolut ingen udsyn (kedelig og dårlig vedligeholdt baggård). Bygningen trænger til renovering.
This hotel is great. The Strand hotels in Scandanavia are good ones. This location is perfect as it is right on the square in close proximity to harbor and walking distance to train station. Service excellent. We would stay again.
Proximity to the harbor, city, and airport bus stop. Price was a little high.
Beliggenhed og venlig personale Tykt lag på fjernsynet
Jeg kan kun komme på beliggenheden, som noget positivt Værelset var meget lille og med et elendigt indeklima. Trænger til en opdatering til 2009 niveau. F.eks med badeværelse og ikke kun et toilet med håndvask på selve værelset. Man får alt for lidt komfort for pengene i forhold til andre hoteller i samme prisklasse.
Central beliggende. Gode værelser. Snavsede borde ved morgenmaden. Dårlig afrydning af borde.
belligenheden Der var ikke opredt til to personer på trods af at der var bestilt til to. Der var ca. en halv times ventetid på at få en dyne og håndklæder som ellers var betalt for. Morgenmaden var meget tæt befolket.. men det skyldes nok bare et uheldigt tidspunkt.
Morgenmadslokalet var kaotisk - alt for mange mennesker på for lidt plads.
Personalet var meget imødekommen, da vi ønskede et værelse, hvor man kunne åbne vinduerne, fordi på det væerelse vi først fik, var alle vinduerne lukket og man føler en meget indelukket atmosfære. I skulle igen indføre nogle enkelte værelser med tilladt rygning.
elevatoren En dobbeltseng i et alt for lille rum til det. Man kunne ikke se himlen fra rummet. Det føltes meget indelukket. Ingen shampooe den var tom.Lommetørklædeboksen var tom. Toiletpapirholderen var itu. Man kunne ikke lave en kop kaffe på rummet. Køleskabet var tomt. Der var meget uklare billeder på TV. Flot rekalme for hotellet uden at kunne leve op til det. Prisen for høj til den kvalitet jeg blev budt.
Fint hotel med central beliggenhed, men internet og TV virkede ikke selv om begge dele var gratis. God morgenmad. Internet og TV virkede ikke selv om begge dele var gratis. Måske derfor ?
Dejligt hotel. Styr på sagerne. Ro og fred. Herlig morgenmad.
Savnede at kunne åbne vinduet på værelset. Bløde madrasser og dårlige hovedpuder. Morgenmadsrestauranten kunne trænge til en opfriskning og ekstra personale i "myldretiden".
Impressive breakfast Slow check-in
comfortable beds, nice breakfast buffet, bathroom lighting was terrible
The front desk was especially cordial and helpful. All housekeeping staff we saw were friendly. The breakfast is wonderful, and the Internet in the room was free. Rooms are small but well laid out.
Very good quality for not a big price
Good quiet hotel The drain in the bathroom overflowed after the bathwater was let out
It was close to the business I was attending. The thermostat was non-functional and my room was very cold. Only two towels were provided. No bar soap.
Nice, clean comfortable accommodations. Staff was friendly and helpful. Directions to hotel were somewhat hard to follow. We ended up asking locals for direction.
Quite nice and a clean hotel. Close to the airport but too far away from the city of Bergen. We had to stay there begause the city hotels were fully booked. Room was comfortable and it had an separate working space and a sofa. Very good almoust exellent breakfast. Weird door locks at the room. Once leaving the room you have to lock it separately with the keycard from outside. Why just lock the door automatically?
Rooms great Food and breakfast good. Had to take taxi there since it was out of the way but glad we stayed there it was a treat. Design of hotel was unique. A good R and R hotel but no shopping nearby. 4 K from airport.
Comfortable suite. Too far from Bergen. Very poor dinner facilities.
Free parking . Only hotel available within driving distance of Bergen. Poor breakfast buffet and staff having great fun clearing the rests as guests arrived in bewilderment .
It was really nice
It's really close to the airport Not something that I didn't like, but just consider that this hotel is far from the city center. Anyway, if you have to be early in the morning in the airport, it's perfect.
Meget venlig og serviceminted personale. Der var MEGET støvet, der stod en gammel juledekoration på gangen som dørstopper (brandfarlig!!)! og vinduerne var MEGET beskidte, også indvendig!! man var ikke gode til, at fylde op ved morgenmaden og heller ikke m.h.t. kaffe og te på værelset!
Super beliggenhed og fin service. Stedets ene restaurant 'Mezzo' serverer fremragende mad og kan anbefales. Et stille hotel til trods for menneskemylderet ganske tæt på. Et lækkert værelse, renoveret med omtanke, respekt for stedets historie og gedigne materialer. Dejligt at kunne lave en kop kaffe/the på værelset.
Jeg synes, at 1195 kr. er for dyrt for den jævne standard, man oplevede.Der er noget hostel-agtigt over hotellet. Morgenmaden er "skrabet". En overnatningspris på 500-600 ville være rimelig - selv med den fine beliggenhed for en turist.
Jeg er glad for at vi kun havde booket 2 overnatninger. Se ovenstående
Beliggenhed ok. Udmærket turistklassehotel