I like the food and the friendly staff
The complemenary shuttle service was very usefull as it was still a bit far too walk to the center. Even during the sinulog when it was overcrowded the staff was able to give personal attention to us at the desk, in the restaurant, at the entrance and any other place. N/a
The pool was excellent...food was great specially the Lechon. Very accomodating.
The buffet dinner was great. The staff were very helpful. They stated in the website that they charge for the internet, but I found out that this is inaccurate. You can use the wireless internet in the lobby for free but you pay if you use it in your room.
good services.clean,good atmosphere,quiet location
friendly staff and nice view elevator queing
The panoramic view of Cebu City from the 38th floor. Lobby is too small. No quiet place to sit.
Too bad elevators, slow and just two for two many guests. To much noise from street traffic.
friendly staff Room was dirty, mold in CR. Had to pay for pool towels, no guard in the front of hotel to direct entrance to between towers. High 4 star price, but the hotel was more 2 star quality.
the hotel room was high standard and did not disappoint. Its is a very busy place with high volumes of people visiting the other facilities here. This makes for long waits for lifts for example and an air of great busyness around reception that makes familiarity or feeling at home as a guest hard. There were facilities scattered around the two tower complex but there seem to be a membership system that takes getting used to in order to use them.
Staff was mostly helpful/pool outside was in a nice setting. Close to the mall/shopping and restaurants. Got charged over $250.00 for a lamp that was old and not worth $100.00. (The three hundred was discounted from $425.00) which got bumped walking by - fortunately when it broke the kids or adults weren't hurt. But to add two nights cost? Unbelievable-
very good hotel,breakfast also continental,good for all.
i think its good and nice next month soon no
I love the variety of breakfast buffet. I will definitely comeback and stay again in this hotel. I love that the staffs are very nice and helpful. The water glasses and juice glasses were too small. We have to keep standing up to get more drinks. Glasses were about 6oz size.
The location of the hotel is superb for city tour; it is located right at the city centre with easy access to public transport. There is also free wifi in the room. The hotel has seen better days, it is obvious it needs renovation on key areas like poolside, bathroom, interior and exterior. The lobby lounge gets really loud at night, due to the hotel singer and influx of casino players.
Staff were very attentive,and at very proffesional level,dining area are very organized and staffs are very attentive, I highly reccomend this hotel especially those who would like to experience a good service. ttttthe room was kind of smoky at the time that we checked in, but after that erything was fine the next days
The breakfast was awesome. The room was very good also. The internet connection worked in the room but not in the lobby. The showers were hard to figure out.
Palatial hotel, great swimming pool with long hours, selection of restaurants and bars so you need not venture out. Located next to the IT Complex with a range of coffee shops and eateries. Gym is large and busy. While the room was comfortable, the Superior room is in fact the Standard Room.
LOVE the gym. It's a full-blown fitness center with classes, great machines, TVs, etc. Good crowd. All complimentary with the room. A very welcome surprise after three weeks traveling through the Philippines.
The staff was very helpful. Great places to eat and the Casino was a nice place to hang out
As soon as I booked this through Internet, I tried to cancel my booking because of my flight was cancelled. However, they declined my request. I have never experienced that before.I don't want to travel Cebu any more. You should have understood your client's situation. Do not think about your profit but guests' mind.. This is my last advice to you. Their attitude
Very very very very very nice hotel. The pancakes were terrible. Hehehe
Nice gym. Close to Ayala mall. Room very basic.
Very clean and spacious rooms and a very good location and very friendly staff.
The location is great, next to the IT park and Ayala mall. Nothing; the stay was great.
The rooms are clean and the cable have many channels to watch . The blanket is not long enough to cover my body and the air condition is a bit noisy . Most importantly there was no swimming pool .
the staff and crew are very friendly no problem except for the a/c is falling apart needs to be change room 605 the a/c is old needs to be change the internet wifi should be free for all guest
Helpful staff. Fittings and furnishings worn: e.g. cigarette burns in bedding, limescale, rust staining and mold growth throughout bathroom. Ants in bedroom. Pillows old and worn, Towels years past expiry. Payment up front for all services is tiring - although to be fair it was a budget hotel.
Half of block down the street from this hotel is Holiday Plaza Hotel. HPHotel is very nice 4 Star for only few dollars more than Diplomat Hotel. If you stay at Diplomat Hotel I feel sorry for you. Only good part this is good area and a lot of shopping, restaurants nearby. This is a very disgusting hotel. 1) The staff is unless, not helpful 2) the bathroom shower water stink like crap 3) room is not clean, very old 4) the mini refrigerator has need been clean in years 5) The internet Wifi card very expensive. When I check out early becoz I could not stay there another night they said I could not have refund for the days not staying there.