The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
The bed was awesome All good
The situation is ideal A little disappointed with 'The Brasserie'
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
the temperature in the spa/swimming pool was too cold.
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
thought there may have been a bigger selection of hot food on breakfast buffet
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
The canal cruise, the spa. Noise from traffic, no air conditioning
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
Comfort of room.
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
the room was very noisey
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
The hotel was kept to a very high standard and we were pleased with every aspect of it
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
good staff nice big hotel
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
Central location, new and modern Poor breakfast, pricey and limited parking
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Comfortables beds Reception area too dark
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
Evening food value, and good rage of Real Ales Poor service at breakfast.
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Location and the residents bar open till 4 am
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
swimming pool bathroom suit needs modenisation
hotel location room size and bed size in 'standard' room
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
lovely room bar prices a little expensive
Very good location, with park and ride next door. All was good
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
both luxury of room and wonderful meal a little expensive but not too bad
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
The central position / excellent shower No wardrobe
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
Friendliness, excellent food and superb surroundings.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
pleasant and friendly staff,clean and cosy room with amazing views
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
beautiful setting & lovely rooms, furnished to the highest standard
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Had a few drinks in the hotel bar and had breakfast
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
Expensive Internet and very limited room service menu
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
Found it to be very good, could not fault it. No
leaving food, rooms, standards, waiting times for things, price
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.