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The resort offers many pools for all the space, the rooms are very private and confortables.
Location is beautiful and calm relaxing,natural environment. Construction work ongoing, bad sound insulation.
The staff and service were very good. The staff was very polite and went out of the way to help out. The breakfast was excellent with a wide variety of fruits and hot dishes.
It's close to restaurants and shops. The staff was overly helpful. I don't speak Spanish and the experience was very enjoyable. My cab driver (from the airport) was my tour guide for 3 days - ask for Raul, at the airport taxi stand. They need hotter water in the shower -- but that's just me. The Argebtines don't eat eggs for breakfast usually - I missed them. They made up for it in pastry selection.
Air conditioning Bad mantainance
The hotel is very new and the acomodations clean. The room is very spacy The staff does not want to help the clients. We arrived at 10 am and they did not give us a room until the regular time (12:00h). Even the luggages they did not want to save for us. The level of the hotel (very good) is not equivalent to the attendance of the staff. The only exception is the guy of the ordinance
Large rooms, nice lobby, good breakfast Choppy Internet, far from shopping area and city center
- extremely clean, extremely nice staff, good restaurant at reasonable prices information about tours to the waterfalls could be better, a little bit outside but with taxi you only pay about 15 Reales to go downtown - anyhow downtown is not a nice place so it is better to be outside
The food was good, the breakfast buffet and the dineer buffet was good and the room were clean and tidy During my stay it was sometimes difficult to find somebody who was speaking english at the reception
New modern hotel. Everything was fine. Location - it is plus (no eny noise...), and minus - no places to visit near the hotel. Only taxi or municipal bus.
The swimming pool The washrooms need refurbishment, hooks were loose, many devices were broken, towels torn
Better than expected. European standars for a 4* hotel: Spacious and clean rooms. Nice common areas including a swiming pool. Copious breakfast The staff at the reception are not the nicest
The yard &pool & restaurant was good. This hotel was far from Iguassu fall.some of staff in reception were unfriendly &they had not cooperative.There wasn't exchange.
On site there were avenues to book trip to falls, and shopping in argentina
Very relaxing. Staff very attentive and happy to serve in any way. Recommendable to friends and family and also for businees purposes. No
Amazing restaurant on the top floor, the food was incredible and came as a shock concerning where we were.
I had a very comfortable room with a nice view of the city. The hotel was centrally located in a safe area. There was nothing in the room that listed the hotel services or where anything in the hotel was located. Also, a bigger t.v. would have been nice.
Very nice breakfast room and nice pool Hotel room was very dated! Safe too small to fit a laptop in it. Too far away from sightseeing facilities
Excellent hotel, and very reasonably priced if booked through booking.com. Service at the sky restaurant was a bit slow.
Good location if you want to stay in town where there is something to do, rather than stay close to the falls.
I found the hotel brilliant.The staff were amongst the friendliest and helpful I have come across in a long term.Thoroughly enjoyed my stay.In particular I would like to mention Rafaela on the Reception Desk for her efficiency and friendly manner, and Fabiana Arena Dias. His attitude and the way he always made us feel welcome was second to none. The porters unhelpfulness on our arrival. They only showed any interest in our baggage when it was time to take the bags to our room.
Its location is perfect, right in front of the waterfalls. The service is very kind and the hotel very beautiful.
Comfortable room. Proximity to the waterfalls. The room was moderate in size and had no view and it was too expensive. For about UK£400 for dinner, bed and breakfast I expect a large room and a view! Poor value for money - I booked a "superior" room!
The view of the water falls just in front of the hotel is exceptionnal !! The rooms are very well decorated, comfortable and modern. The swimming pool, in the middle of the nature, is amazing. Wonderful location. The food is really not at the level where it should be, taking into account the quality of the hotel. For lunch, I ordered a chicken sandwich within grilled bread, the bread was at least 2 days old, and the bread was not grilled at all. The fries beside were really not fresh, really bad food !!
Perfect location to view the Falls. The service from all staff was impeccable. Yes it is expensive, but the facilities and service are worth the price.
Everything, the location, the decoration, people, food and of course the surrounding
Only place to stay. Period. Little pricey.
The hotel room was spacious and comfortable, the corridors bright and pleasant. The swimming pool area would have been a great attraction in the summer, but unfortunately we went in the winter so we could only look at the (cold) water. The breakfast was bountiful with excellent service. Overall, the price was good for the comfort and service of the hotel, and the location which is close to the Iguacu falls. We were charged double the price stated on the hotel list for local phonecalls to friends in neighbouring hotels. We paid BR$ 13, about US$ 7 for 2 phone calls totalling 20 mins.; the sum was not big but the fact that it was over the value stated rankled. Also, according to the website, airport transfers were included but when we asked about it we were told we had to pay for it, so we took taxis instead, which was cheaper. Other than that, it was ok.
Excellent location near to the Iguazu Falls on the Brazilian side and only 2-3 miles from the Airport. Nice room and Leisure facilities. The isolated location meant eating the Evening meal at the hotel. The meal was mediocre.
Great place! We will tell our friends to stay here when they visit! The breakfast, the food, the prices, the staff, all amazing!
It was a very pleasant hotel in a excellent location and was very close to the Brazilian side of Iguazu National Park and The Travel Agency inside the hotel was very helpful with arranging a trip to the Argentine side of the falls
Convenient location for visiting the Iguazu Falls in Brazil and also close to airport. Hotel is in a remote area with no other businesses or night life around it which may be a problem for some but was in ideal location for our needs.
businnes and visit the iguazu falls
Kommunikationen med hotellet før ankomst og selve ankomsten med engelsktalende receptionist. Værelse OK. Morgenmad god. Det er dejligt, at der er en tur-disk på hotellet. Det bør være muligt at kommunikere med receptionen på engelsk. Om aftenen og ved udcheck talte de kun portugisisk. Minibaren bør efterfyldes hver dag
Jeg er meget tilfreds med den service jeg fik, personalet var yderst venlige og imødekommende. Det arrangerede ture ud til de specielle turist attractioner til rimelige priser. Mit hotelværelse lå ud til en hovedvej, så der var en del støj fra gaden, sengen var lidt hård, men ud over det var jeg meget tilfreds.
Det var et godt lyst værelse med varme; stort badeværelse med god bruser; rengøring i top. Hotelpersonalet (alle slags) var særdeles venligt og altid hjælpsomt og imødekommende. Jeg vil foreslå, at der gøres mere opmærksom på hotellets "turistbureau" Loumar Tourisme, så man er klar over, at det er overordentlig let at få arrangeret diverse udflugter - bl. a. til Las Cataratas på både den argentinske og brasilianske side - med afgang direkte fra hotellet.
dejligt overskueligt hotel
Værelset var pænt og rent. God beliggenhed i forhold til brasilianske vandfald. Personalet var hjælpsomt i forhold til forespørgsler. Hotellet er meget lagt an på udendørsfaciliteter. Når det er koldt udenfor er der ikke mange faciliteter at bruge. Desuden var der relativt koldt indenfor, da vi boede på hotellet (folk gik rundt med jakker i restauranten). Der burde være større prisdifferentiering, således at det burde være billigere at besøge hotellet i den sydamerikanske vinterperiode. Vi fik desuden tilbud om nogle turistture rundt i området af den turistservice, der var på hotellet. Priserne her var helt ublu, så vi valgte at gøre det på egen hånd. Eftersom alle er kommet for at se vandfaldende burde man måske overveje at lave nogle fælles ture til det argentinske vandfald, hvor turen er besværlig med offentlig transport med to busskift.
Hotellet er beliggende tæt ved busstation og stoppesteder samt bymidten. Det tjener som god afslapning mellem oplevelserne med vandfald, dæmning og Paraguay. Personalet er meget venligt og imødekomemnde Reservationen var ikke kommet hotellet i hænde fra booking.com. Men personalet gjorde ikke noget problem ud af det, og vi fik et værelse til den aftalte pris.
The breakfast was really good. The staff was extremely friendly and helpful. Very close to a fun Brazilian steakhouse. The place was under construction and didn't have a restaurant. The hallways are very noisy after hours even when construction wasn't going on.
That they include in my bill $ 33 per "aditional" person in my reservation. Finally I paid 2 "extras" person per each room reserved with yours.
Everyone was extremely helpful and we were very pleased that some staff spoke English and were very willing to help us out. Our room was on the street side and it was very noisey. Everything else was great, including the pool which we really appreciated.
The service was hopeless, the lift was extremely slow and room poorly decorated. I will most definitely not stay at Hotel San Rafael again.
The hotel is in a very good location in the center of the city.Good transport to the waterfalls and airport.Breakfast very good! Lunch and dinner excellent and good value.This hotel offer comfort and has a very good food.Someone who doesn't want to expend much money and are looking for a good hotel this one is perfect.The only negative point is the staff doesn't not give enough turistic information,but for sure i would stay there again.The room are very clean and comfortable. The people who work at the reception does not give enough information to the turist,maybe they don't know or are not trained enough.
Rooms were not very clean or well decorated and set out. The guy in reception is the worst P.R that a hotel could have. Everything requested was a drag for him and a big negative. A smile was just too much effort. The wireless interent access had poor signal. the bellboy made up a lot with his keeness to assist.
It was very affordable, breakfast plentiful, although don't know why Brazilian hotels serve so much cake in their breakfast buffet. It was certainly not glamorous but ok for the money. The area around the hotel is pretty much deserted at night, only found two nearby restaurants and it was a bit spooky walking to them alone.
The hotel was in a central location of the town and had easy access to some of the most interesting eateries in the city. The hotel itself has the best lunch and dinner buffet available for the price and variety that I have ever seen, at BR$8 and BR$ 15 respectively. The hotel lobby is not very attractive and the room is rather small, though they did have new tvs. If it were not because of the convenience of having transport provided from that hotel, we would have chosen a nicer hotel.
the hotel staff was kind and check-in and check-out fast. The room was clean. Air con was efficient. Very noisy. No insulation in the window. Breakfast tables were messy.
very good buffet breakfast, including a.o. a nice selection of various fresh fruits, juices and cakes; friendly personnel; convenient location in the city center hotel reception promised to arrange a transfer for us from the airport to the hotel, but did not do it: in consequence, after a long trip we waited at the airport for almost one hour during the night, had much trouble to find a taxi at 2 o'clock in the night at this small airport and had to pay a lot of money for the transfer; despite asking for a silent room, we got a very noisy room for the first night - after complaining we got a silent and comfortable room for the remaining nights
Nice location in the city center. The room was comfortable.
Good location for bus to Falls and Airport. Friendly, efficient staff. Very clean and good facilities. No complaints at all.
Room was very nice, clean and just enough. Wifi was good The rooftop pool water was cloudy and not clear. Decided not to get in
clean, neat, reasonable price and professional staff
Clean, handy, near the bus station. There are work going on presently just next to the swimming pool.
Good place to stay and above all an excellent value for money (costs half the price of a similar hotel in Rio). Rooms are clean, breakfast is quite nice (but we didn't find it as amazing as the other reviewers here). The tour bureau on the ground floor can sort out the trips to Iguassu from both sides and the Itaipu Dam the same/next day - very helpful.
Location, Price, Kind staff, recommended by lonely planet, etc. Room is small, old and obscuration, wifi connection is not stable
The staff were very helpful. Location was great for taking the bus. There were not a lot of restaurant choices nearby.
Great position. Very clean and comfortable. Excellent breakfast. Some noise from building construction during the daytime. Probably temporary.
Easy access to transport for all the Major sites, A great spot just beside the door for cheap food and excellent cfe leite! Noise from the A/C units
Excellent location, easy to find public transportation to visit the turistic places. The reception staff is very customer oriented. Very good ratio quality for money ly good. The small kitchen service is excellent. The hotal travel agency provides a very good advice and prices to visit the main attractions. A place to return
The staff were very friendly and helpful
Value for money Cleanliness in the room, it is in no way a four star hotel
food was great good location in town hotel lobby clean and informative room ciuol use some work