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Nice room. And public areas are impressive. Bit old fashioned Upper floors could do with a make over
Great hotel after refurb None
The location and hotel are amazing. This hotel is right next to the train station and a very loud night club. It is very loud.
Staff could be more friendly and helpful. Also wash cloths and more soap in the rooms would be nice.
Parking available No paper after request/hotel badly finished/no thought put into layout eg large bathroom -towels and rail at opposite end from bath and basin
classic building and location - lots of history and interesting architecture
very central for shopping rooms were very poorly heated! very cold!
The sevice in general was poor and too slow and will need to sharpen up considrabley.
The central location in Glasgow. The two single rooms we booked were very small with no air conditioning. The one upholstered chair was thread-bare. With the window open for fresh air the traffic noise was unbearable. The hotel has a very rigid no refund policy so be very careful when paying up front. We would not stay at the Grand Central again nor would we recommend it to our friends.
Great location and value. Beds are comfortable and staff are really friendly. Wifi is terrible
Excellent breakfasts, overall atmosphere of hotel, immaculately clean rooms, very comfortable bed, general facilities in room and hotel, location which is next to station. None
Very central location and comfortable room Tricky to find the retaurant serving breakfast
sengene var de135ge
Det er fedt at der er fri internet og film. Burde være standard på alle hoteller. Fantastisk udsigt og fantastisk seng på værelset. Meget behagelig foyer at sidde og arbejde i. Jeg overnattede fra søndag til mandag. Udbuddet af mad var helt håbløst. Der var stort set ingenting tilbage og jeg måtte gå ud i byen og spise - hvad der normalt er fint i en storby - men hotellet er oplagt for konference gæster som mig - og på en søndag efter en hektisk weekend - så skal der altså være et ordentlig udbud af mad - også selv konceptet ikke involverer en restaurant. Men disken var næsten tom.
Modern, clean, comfortable, and cozy. Tiny room but the design is perfect. Great little breakfast option. Wonderful staff with charming customer service. They were very accommodating in letting me leave my luggage for a few hours after I checked out. I wish there was a little closet to hang up clothes. The room I had there was just a hook with 3 hangers for hanging a couple items. For a one night stay that's fine but for multiple nights could be annoying.
Perfect location! Friendly, courteous, helpful staff. Clean and quiet room. LOVED the 5-8pm wine and cheese! Minor .... But would have liked another knob to hang towels in bathroom- only one knob. Heating rail to dry damp stuff. Small room but very well laid out- cozy
The staff had the best customer service that I have ever experienced at a hotel. The rooms are very small but the location and staff make the experience more than good.
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Great location, comfortable and quiet room.
This guest did not leave comments about this hotel.
It was very close to the station.
The cheese and wine is a great idea and the value overall for being right next to George Square is amazing. Clean and friendly to make up for the small room.
The hotel holds a free cheese and wine social at night that gets you out of your tiny room to stretch out and relax with other people. The noise level throughout the hallways was none to low. The staff were friendly and helped with directions to places. The breakfast wasn't really substantial enough for people who were about to walk about for the entire day. We'd make it to 10AM and already be hungry. They only offered cooked bacon, everything else was continental. The area didn't offer an alternative.
This guest did not leave comments about this hotel.
Lækkert hotel med venlig og hjælpsom personale. Fornuftige priser og et godt hotel for familien med små børn. ligger centralt 1 min fra central station. personalet lagde ekstra papir til vores barn kunne tegne på. plus alt var klart så ingen ventetid udtjekningen var overstået på 2 min. kommer helt sikkert igen. ps. sønnen elskede hotellet.
Excellant hospitality and service. Loved the position,decor and ambiance of the hotel. Will definately visit again. A few problems because it was new. The lift broke down, gas problem in kitchen resulting in 30 minute wait for breakfast, extras being added to the bill after dinner that we did not have. All quickly resolved.
Staff, location, facilities, ambience, food, welcome could not have been better. The courtesy and hepfulness of everyone from the MD himself who was very visible and helpful at what was a difficult time due to severe weather to the extremely well informed and helpful doorman (who also acted as waiter when restaurant busy) was well beyond what could be expected even of a luxury hotel. We have to confess that the breakfast arrangements were not conducive to customer satisfaction and while we did not complain many around us did. Somehow the large numbers could not be coped with by the staff on duty who at other times of day gave superb service.
Bar staff, Scott and Ayden award winning cocktail masters! Front desk staff Night managers Ute (sp?)and John
Good atmosphere fine food staff very helpful. Heating in room not adequate. Breakfast in morning not very well run.
Breakfast was great, as was the room's bathroom, especially the nice sized tub. Bed was very big and comfortable. Friendly and helpful staff, beautiful lobby and dining room. Beautiful, new hotel. I was disappointed with the size of the room (bed took up all the room, felt crowded, dark) and its place on the first floor (with a view onto an unfinished gravel courtyard). I would recommend asking for a higher up room and making sure you indeed get a double. Beware that the spa is not yet open, I though it would be (it said August!!) and it was not. It was lovely, but I don't know if it was worth the money.
Our room was wonderful, and very clean
Every comfort available. Rooms with view would be better. Our inside over utility vents courtyard view was depressing.. But then we were not staying inside the hotel much and room was quiet and very well appointed. Wifi strong.
the staff were very good at there job and polity could not get a taxi back to rail station
God beliggenhed Slidt hotel, som trænger til en renovering
Da jeg ankom med tung bagage var det en fornøjelse at se at der var en elevator. Værelset var stort og rent, sengen indbydende redt, badeværelset så nyt ud og var meget rent. Utroligt vigtigt for de fleste gæster for at man kan synes godt om opholdet. Jeg blev meget venligt og hjælpsomt modtaget i receptionen og blev effektivt givet al nødvendig information. Morgenmaden var god og rigelig. Jeg kunne have ønsket at der var en eller to mindre lamper, istedet for kun loftslyset som man ikke kunne slukke fra sengen. Der manglede kroge til tøj og håndklæder i badeværelset... masser af vægplads til at anbringe nogle. Ventilatoren i badeværelset, som tændte samtidigt med lyset, var meget støjende... mere lydsvag kunne ønskes.
God service på hotellet, god morgenmad, rent og pænt
Helpfull staff, hjælpsom personale. Enester der mangler på morgenbordet er nutella og ost ( og måske groft brød) Jeg boede på 218 som ikke var tilsvarende mine 6 kollegaers værelser ( jeg tror jeg boede i et tidligere skab) men det fik vi meget sjov ud af
Det hele - en god totaloplevelse. Rigtig god morgenmad, god beliggenghed for offentlig transport og shopping.
the room was spacious and clean the food in the bar wasnt brilliant
The Hilton has always been a favourite in Glasgow, but is a little tired and very expensive compared to new competitors in town. I do like that the staff are attentive and helpful, but not more than you would expect in a friendly city. The £4 tray charge for room service is unnecessarily high and the in-room refreshments a bit mean. Even at a great discount, the room charge was more than 50% higher than half a dozen other good hotels.
Hiltons are always a great standard
The central location and the great breakfast
We were on our honeymoon & treated very well. There was no hot water in my room after 7pm.
Room was very comfortable and the bar has a nice atmosphere Nothing
I was very pleased with the size of our room. The Car parkng is inadequate.
Staff were friendly and food was good. The hotel itself was clean. Made a mistake of asking for a smoking room. Expected a slight aroma but the bed and pillows were so smelly my wife was unable to sleep !!
nice spacious rooms, good gym and very friendly staff
its all you need for a break every thing under one roof car parking was terrible
Very pleasant staff and environment. Clean and comfortable. Queue for breakfast was extremely long at around 10.00am. No low fat spread at Breakfast. Pretty minor really.
Excellent location and although not the cheapest it still offered excellent value and the rooms were very comfortable and tastefully decorated all was first class
Very nice staff - all very efficient and friendly. Nice room with huge bed and 6 pillows for one person! Well stocked bathroom. Refridgerator did not work. Floor heating in bathroom would have been nice.
Excellent service Room was lovley great way to spend a relaxing weekend with my partner for her Birthday
Good breakfast, very nice and modern gym.Swimmingpool is a plus even though a bit worn and shabby. Small room, no refrigerator in room, not much storage place for your clothes. According to hotel policy at booking.com extra beds where available for children or adults, but that showed to be wrong. Maximum two adults per room was the answer I got when I contacted the hotel to get a confirmation of my booking (but they fixed it for us anyway). We also got a hotel restaurant bill on our room even though we didn't eat there. Despite the fact that we reported it to the reception right away and they promised to fix it they didn't do it. They also messed up the tray fee for breakfast on the room, but we managed to sort everything out at checkout.
Beds were extremely comfortable It was a long way to walk to my room
The hotel was very clean and the Staff were exceptional - nothing was a problem for them and they were always friendly, courteous and helpful. None
The staff where excellent, The large coloured gentlman who greated us for breakfast was perticulary frendly
Very well run, comfortable hotel,Good food, friendly staff. None that we could see.
it is very comfortable and very convient to the train and the city centre the carpets are a little shabby
Convenient access and location, quiet. Staff is clearly poorly trained. Breakfasts were a shambles, staff running around like headless chickens, badly stocked buffet, cutlery and crockery falling on the floor, raised voices etc. Allow at least an hour to have breakfast as the area is clearly under sized, and with the amateurish staff don't expect a quick bite and go.
Its location is ideal I have no dislikes
Location and very comfortable bed The hotel forgot to make our alarm call in the morning
Good location, very comfortable room and good breakfast. Staff pleasant and helpful.
Good strong internet access in my room.
Good breakfast choice.Room clean and comfortable Did not have record of us paying for rooms in advance so had to pay again and reclaim payment.Still waiting for refund.
I requested a smoking room and did not get this.
Good Facilitys No
clean comfortable Noise from outside bar area late at night
The atmosphere of the hotel was very amenable,staff were very helpful. Also the location of the hotel is a bonus it so central for the city. Didnt like the breakfast setup would rather have had a buffet style for all selections.
The staff were extreemly helpful. Lovely toom The shower cubical was very small and tight
Liked the atmosphere, the modern decor, and the Quality Indian restaurant. Mattress was soft (for our taste at least). Bath was very small. Unfortunately we had a water leak from the room above which came down into our bath. Fortunately we were not in the bath at the time.
The Hotel is fresh and modern, very central location. Staff very friendly and helpful without being intrusive.
Staff very helpful There is no parking facility and no internet
Friendly staff. Excellent food
it was very modern, lounge an bar was very nice.. room was awfull small, was no space for my suitcase..sheets were not changed.
Location in the Merchant City was what was wanted, and delivered
The rooms are fabulous. A very comfortable stay. Easy walk into town, the shops & restaurants. Staff is friendly and knowledgeable.
Nice spacious and clean appartment, comfortable bed Traffic noise
Location for shopping and eating out at night. The room was very comfortable and well equipped. En-suite bathroom required some improvements.
First class accommodation, convenient for central Glasgow, facilities, shooping, restaurants etc etc etc! Staff were great. Superb. Not one thing
great value for money. spacious ( much more than a hotel room) the only slight issue was the smell of curry in the corridor.
Friendly staff, good facilities, great location. No complaints.
The checkin process was easy and location is excellent. The rooms are big and having separate kitchen/living area is a nice alternative to a hotel especially if staying for a few nights or more. The lifts are slow but that's about it
Freedom and space
Location was supurb. The receptionist was friendly. Facilities in the room were adequate The bed could be beter
I have previously stayed at Residence 6 in Leeds and was very impressed. Whilst Fraser Suites was ok - it certainly wasnt what I expected. Decor was tired, the carpets were grubby, the furniture was scratched and looked tatty. The bathroom was very tired (mouldy grouting in places). Didnt live up to my expectations and probably wouldnt book to go there again. First impressions were good, on further inspection you noticed the above. Not really a 4*, maybe at one time it was? see above.
The location was fantastic and value would be hard to beat Room was clean however in need of freshening up
Ease of check in / check out - plenty of staff available during busy times. Breakfast facilities and food of a high standard. How room price jumped by £40 due to a football match being played in the City.
We booked a triple room and it was small and only had a double bed. This is a solid budget hotel
concert we had booked room was very cold and smelled of stale smoke, restaurant very very cold and food also very cold.
Close to the train station and not a far walk from some busy shopping streets. They validate parking Room/ water had a smell of sulfur. The couch in the room had a visible white stain.
acess to city centre Our room was cold and very noisy heating device
Good situation for shopping, pubs etc none
very clean in reception area and room. ice maker on each floor nice booked a triple room but had to ask for extra towels and cup etc
friendly/very helpful reception staff/ cleaning staff very approachable and went out of their way to meet our needs/ service in all aspects highly recommended / well done dont think guest reviews of any hotel are helpful as they tend to be based on emotion and every hotel should be assessed on its own merits.
quality of hotel rooms were cold
The location was good and central, good speedy check in service and they also provide luggage lock up on departure if required so you don't have to cart unnecessary bags around until required. No complaints
Close to Train Station. Heat did not work properly.
Manglende Internet wireless access på værelser. Pris på wireless access i lobby var meget høj
Beliggenhed Alt for slidt. Meget koldt på toilettet pga utætte vindue. Meget dårlig belysning på værelset. Intet badehåndklæde den ene dag. Brusestang løs. Pærer gået I stykker på badeværelset. Morgenmaden ikke særlig indbydende- meget lille udvalg. Absolut ikke et 4 stjernet hotel.
Friendly, helpful staff always eager to assist made our stay very relaxing
attended a concert at Hampden No
The staff could not be more helpful - I also thought that due to the rate we got through "Booking.com" it was good value for money.
The staff , they were really approachable , very customer orientated and the service everywhere was great. Nothing - it was great
Enjoyed our stay from start to finish. Great food, helpful staff and excellent leisure facilities. Central location makes it easy to access by car or train and its a short walk to hit the shops/nightlife. Excellent!
The greeting as we arrived and the help of the reception staff with all queries i.e. car parking, public transport, weather, etc. We don't like using lifts.Felt a like second class guests in the dining room as we were on a 2 night B & B break which included dinner on one night.
Food,lesuire facilities and good accomodation and service was excellent.
The room was clean and we were upgraded to a suite from a de luxe room presumably as the hotel was busy. It was a little antiquated in the bar as they did not sell Rose wine by the class which was likle going back ten years in time. When I challenged the waiter he was a little sullen.
The room was immense and extremely comfortable;the staff so friendly and helpful and the leisure facilities are first class.Our breakfast was also excellent,though perhaps a bit expensive.
Being upgraded to an apartment free of charge the heating didnt work at all in the room and was very cold
Good location near the town and Renfield centre. Good food. I stayed in room 221, this room was draughty and sounds from outside came in as the window seemed poorly insulated from sound/draughts. Previous rooms i stayed at here never had this problem.
Location in centre of glasgow and convenience to get to places lack of parking faciliities
Close to everything...only a walking distance to great restaurants and shops, the hotel is very nice...modern decorated and clean. I also liked the icemachine on our floor. The room we stayed in was a little narrow..and it would have been nice to have a fridgerator in the room to keep cold drinks in.
The proximity to Glasgow centre and all the amenities we were looking for.The ice machine is a nice touch.
Hotel was modern and very clean. Staff were also very friendly. Gym facilities were advertised but no weights section existed. As such I was disappointed to not be able to do a workout as planned. It would be useful to clarify this on the website I.e. Call it a cardio gym.
Convenient, clean, quick check-in and check-out, lovely shower Pillows were uncomfortable
Room was exceptionally clean and comfertable and to get parking in city centre a real bonus
The lobby is nice and modern and the staff were friendly/helpful. Appreciated the free WiFi. The room felt like a nice hostel, not a 4 star hotel. This location is 2 blocks from the nightclub scene so it was very loud with people shouting on the streets and cars revving their engines. The water closet was very plain and the toilet paper quality poor. There is no pool/whirlpool/jacuzzi. We booked this room at a discount rate, thankfully. Had I paid full price, I would not have been happy with the full-rate and the quality of hotel. This is more like a 2 star hotel.
The hotel is very central and very close to the town centre. We were there with friends and i can say they were more than happy with the facilities at the hotel. I don't have anything to say on this as we were all very happy.
Although i requested a smoking room all were taken staff very helpful and arranged for ashtray many thanks
Location Price of breakfast - we like light breakfast but no option for continental package so we ate out to avoid the high breakfast charge
It's central location I think the price of breakfast is expensive, I've had better for less, otherwise it ticked all our boxes.