Close to Train Station. Heat did not work properly.
The location was good and central, good speedy check in service and they also provide luggage lock up on departure if required so you don't have to cart unnecessary bags around until required. No complaints
quality of hotel rooms were cold
We booked a triple room and it was small and only had a double bed. This is a solid budget hotel
friendly/very helpful reception staff/ cleaning staff very approachable and went out of their way to meet our needs/ service in all aspects highly recommended / well done dont think guest reviews of any hotel are helpful as they tend to be based on emotion and every hotel should be assessed on its own merits.
Ease of check in / check out - plenty of staff available during busy times. Breakfast facilities and food of a high standard. How room price jumped by £40 due to a football match being played in the City.
Good situation for shopping, pubs etc none
acess to city centre Our room was cold and very noisy heating device
concert we had booked room was very cold and smelled of stale smoke, restaurant very very cold and food also very cold.
very clean in reception area and room. ice maker on each floor nice booked a triple room but had to ask for extra towels and cup etc
Close to the train station and not a far walk from some busy shopping streets. They validate parking Room/ water had a smell of sulfur. The couch in the room had a visible white stain.
Lækkert hotel med venlig og hjælpsom personale. Fornuftige priser og et godt hotel for familien med små børn. ligger centralt 1 min fra central station. personalet lagde ekstra papir til vores barn kunne tegne på. plus alt var klart så ingen ventetid udtjekningen var overstået på 2 min. kommer helt sikkert igen. ps. sønnen elskede hotellet.
Room was very comfortable and the bar has a nice atmosphere Nothing
nice spacious rooms, good gym and very friendly staff
its all you need for a break every thing under one roof car parking was terrible
Staff were friendly and food was good. The hotel itself was clean. Made a mistake of asking for a smoking room. Expected a slight aroma but the bed and pillows were so smelly my wife was unable to sleep !!
The central location and the great breakfast
We were on our honeymoon & treated very well. There was no hot water in my room after 7pm.
Hiltons are always a great standard
I was very pleased with the size of our room. The Car parkng is inadequate.
the room was spacious and clean the food in the bar wasnt brilliant
The Hilton has always been a favourite in Glasgow, but is a little tired and very expensive compared to new competitors in town. I do like that the staff are attentive and helpful, but not more than you would expect in a friendly city. The £4 tray charge for room service is unnecessarily high and the in-room refreshments a bit mean. Even at a great discount, the room charge was more than 50% higher than half a dozen other good hotels.
Very friendly and attentive staff, espeially Micheal. Great breakfast. Convenient location and amazing value for money None
The room and bathroom where very clean which is really important to me and the location is good. Staff friendly and helpful. No shower gel in the showe gel dispenser. Breakfast looked good but was a bit bland and by the sound of all the dings in the kitchen I think was completely done in the microwave.
Was within walking distance of The Stand Comedy Club which was purpose of visit
The location of the hotel and the quality of the room No soap in either of the dispensers and one of the shower sliding doors was not attached properly
Well placed with convenient parking, friendly staff, and excellent breakfast and good value for money. The room was very cold on arrival and until the heating had been switched on.
The staff at the hotel were very polite and helpful.the room was good value for money with a superb breakfast in the morning.
Clean, lovely bathroom(only toiletries was a large soap dispenser!), close to main centre Breakfast although cooked fresh was cramped, tea & coffee was out of a machine, dining area was shared with the open kitchen area. Website says check-in from 1300, we were told 1400 on arrival. Our room at front- woken by bin men on tuesday morning, and by compressor on delivery van on the wednesday. On going for breakfast the delivery was stacked in the hallway. Returning to hotel on first night greeted by pile of laundry bags in hall outside our room, which remained there till morning.
The hotel was very clean and modern.Facilities were great and breakfast was good.
Facilities and decor of hotel excellent The walls are so thin I could hear "everything". I hardly had any sleep due to the noise from other people in the rooms next to me.
Very comfortable and nicely decorated, pleasant staff. No ironing facilities in the hotel.
Venlig atsmosfære, hyggeligt og afslappet. God betjening i receptionen, meget hjælpsom
Venlig atmosfære, hjælpsomt personale
Personalet hjælpsomme. Mit værelse (36) lå så der var megen larm fra spisesalen om morgenen, men fin afstand til konferencecentre og indkøbsmuligheder.. Frugt til morgenmad. Håndholdt bruser i brusekabinen.
Effektiv check in og venlig modtagelse. Placering nær ved city center og koncertsteder.
Beliggenheden var fremragende, morgenmaden var udmærket. Og det var billigt:)
Central beliggenhed. Velfungerende m.h.t. ind- og udchekning. Udmærket morgenmad/nemt tilgængelig
beliggenhed og pris bedre senge, en stol på værelset, fyldte sæbebeholdere
God beliggenhed og rimelig pris. Nej
God beliggenhed Slidt hotel, som trænger til en renovering
God service på hotellet, god morgenmad, rent og pænt
Det hele - en god totaloplevelse. Rigtig god morgenmad, god beliggenghed for offentlig transport og shopping.
Helpfull staff, hjælpsom personale. Enester der mangler på morgenbordet er nutella og ost ( og måske groft brød) Jeg boede på 218 som ikke var tilsvarende mine 6 kollegaers værelser ( jeg tror jeg boede i et tidligere skab) men det fik vi meget sjov ud af
Da jeg ankom med tung bagage var det en fornøjelse at se at der var en elevator. Værelset var stort og rent, sengen indbydende redt, badeværelset så nyt ud og var meget rent. Utroligt vigtigt for de fleste gæster for at man kan synes godt om opholdet. Jeg blev meget venligt og hjælpsomt modtaget i receptionen og blev effektivt givet al nødvendig information. Morgenmaden var god og rigelig. Jeg kunne have ønsket at der var en eller to mindre lamper, istedet for kun loftslyset som man ikke kunne slukke fra sengen. Der manglede kroge til tøj og håndklæder i badeværelset... masser af vægplads til at anbringe nogle. Ventilatoren i badeværelset, som tændte samtidigt med lyset, var meget støjende... mere lydsvag kunne ønskes.
The room was very nice No car parking, the nearest car park was a 5 minute uphill walk. The breakfast was very poor. I had to ask the same girl, who didn't understand english very well for coffee 3 times. I stayed for 3 nights and had to get the room keycard re-activated each day. It was the first and last time I will stay at this hotel
Central location Parking facilities
Very cute decor in clean, spaceous rooms. Well stocked free mini bar in each room. Also, the 7th floor lounge was a great feature with cozy chairs, free internet, computers, bar and snacks. Only a short one block walk from Queen St train station, easy even with our luggage.
Well positioned for all facilities offered by Glasgow City We would have liked a lounge/bar facility the reception area being small meant having to always go to the bedroom.
The temperature in the room was quite high and we couldnt get it low enough.
All staff were extremelly pleasant and helpful. Great central location None- no problems at all
This hotel was rated 5 star on your web site but doesn't merit this rating, either for the facilities or for the dining room - 4 at a stretch. We are compparing it to the Balmoral in Edinburgh, also reserved through your site which is definitely a 5 star.
Room was great & reception staff very helpful.
The location and the size of the room were excellent for the money - I will stay here again and recommendto others.
Friendliness of staff Noise from extractor fans outside building.
Convenient, clean, quick check-in and check-out, lovely shower Pillows were uncomfortable
The proximity to Glasgow centre and all the amenities we were looking for.The ice machine is a nice touch.
Location Price of breakfast - we like light breakfast but no option for continental package so we ate out to avoid the high breakfast charge
Hotel was modern and very clean. Staff were also very friendly. Gym facilities were advertised but no weights section existed. As such I was disappointed to not be able to do a workout as planned. It would be useful to clarify this on the website I.e. Call it a cardio gym.
The lobby is nice and modern and the staff were friendly/helpful. Appreciated the free WiFi. The room felt like a nice hostel, not a 4 star hotel. This location is 2 blocks from the nightclub scene so it was very loud with people shouting on the streets and cars revving their engines. The water closet was very plain and the toilet paper quality poor. There is no pool/whirlpool/jacuzzi. We booked this room at a discount rate, thankfully. Had I paid full price, I would not have been happy with the full-rate and the quality of hotel. This is more like a 2 star hotel.
Close to everything...only a walking distance to great restaurants and shops, the hotel is very nice...modern decorated and clean. I also liked the icemachine on our floor. The room we stayed in was a little narrow..and it would have been nice to have a fridgerator in the room to keep cold drinks in.
Although i requested a smoking room all were taken staff very helpful and arranged for ashtray many thanks
Room was exceptionally clean and comfertable and to get parking in city centre a real bonus
The hotel is very central and very close to the town centre. We were there with friends and i can say they were more than happy with the facilities at the hotel. I don't have anything to say on this as we were all very happy.
Location in centre of glasgow and convenience to get to places lack of parking faciliities
It's central location I think the price of breakfast is expensive, I've had better for less, otherwise it ticked all our boxes.
Good location near the town and Renfield centre. Good food. I stayed in room 221, this room was draughty and sounds from outside came in as the window seemed poorly insulated from sound/draughts. Previous rooms i stayed at here never had this problem.
Beliggenhed Alt for slidt. Meget koldt på toilettet pga utætte vindue. Meget dårlig belysning på værelset. Intet badehåndklæde den ene dag. Brusestang løs. Pærer gået I stykker på badeværelset. Morgenmaden ikke særlig indbydende- meget lille udvalg. Absolut ikke et 4 stjernet hotel.
Manglende Internet wireless access på værelser. Pris på wireless access i lobby var meget høj
Clean and comfortable rooms Lack of remote controls for the tv
staff's friendliness and location
Very friendly and excellent location
location really slow internet connection, strange noises from the bathroom
The clerk at the desk was very personable.
Location, ease of check-in/check-out.Value for money. Minibar not stocked.Double room a little short of space.Poor service at breakfast.
the staff were excellent, very helpful and friendly the double room was very small, and both rooms were cold when we arrived
Friendliness of staff, comfort of room and decent food. Brilliant value for money. Car park a bonus
The location and the quiet room The room was very small. The front desk area was cluttered
Staff nice & friendly & helpful, food & drink good. Not having its own car park, Plastic security card casued problems getting in to hotel external door. (INo problems inside hotel)
Proximity to the bus station - staff helpful and receptive to changes / requests.
A quiet relaxing time - not noisy at all.the Cleaning staff were very helpful and did a great job. Great location for shopping and touring. I thought that the reception staff could have been more pleasant.The cleaning staff were great - good job and so very nice - a credit to the hotel.
Location The room was cold and it would have been nice to have room service and fresh towels even if we only were staying Friday-Sunday
The room was spotless and the bed was so comfortable. Didn't like the way they had changed the cereals from the boxes to a dispensing machine ..they also had stopped supplying grapefruit segments but other than that it was fine.
Location - very close to the bus station as well as the center of the town. Nice large bathroom. Good continental breakfast with fresh fruit. Rather limited space for clothes and bags.
The room was very comfortable, just what I expected The breakfast was a nightmare, the room was to small to hold all food cabinets etc, people bumping into each other as there was no elbow room to move being a buffet breakfast serving yourself was difficult, plates to put your food on were in sort supply and ran out at times, no where to put your dirty dishes or trays after eating, so they were dumped on other tables, this stopped other people being able to get into the dinning room, so a queue formed out in the corridor, this breakfast experience I will not be repeating.
Freindly reception staff, Security card needed for lifts as well as rooms difficult parking, no obvious drop off area
Excellent service Room was lovley great way to spend a relaxing weekend with my partner for her Birthday
The hotel was very clean and the Staff were exceptional - nothing was a problem for them and they were always friendly, courteous and helpful. None
Beds were extremely comfortable It was a long way to walk to my room
Excellent location and although not the cheapest it still offered excellent value and the rooms were very comfortable and tastefully decorated all was first class
The staff where excellent, The large coloured gentlman who greated us for breakfast was perticulary frendly
Good breakfast, very nice and modern gym.Swimmingpool is a plus even though a bit worn and shabby. Small room, no refrigerator in room, not much storage place for your clothes. According to hotel policy at booking.com extra beds where available for children or adults, but that showed to be wrong. Maximum two adults per room was the answer I got when I contacted the hotel to get a confirmation of my booking (but they fixed it for us anyway). We also got a hotel restaurant bill on our room even though we didn't eat there. Despite the fact that we reported it to the reception right away and they promised to fix it they didn't do it. They also messed up the tray fee for breakfast on the room, but we managed to sort everything out at checkout.
Very well run, comfortable hotel,Good food, friendly staff. None that we could see.
Very nice staff - all very efficient and friendly. Nice room with huge bed and 6 pillows for one person! Well stocked bathroom. Refridgerator did not work. Floor heating in bathroom would have been nice.
Very pleasant staff and environment. Clean and comfortable. Queue for breakfast was extremely long at around 10.00am. No low fat spread at Breakfast. Pretty minor really.
it is very comfortable and very convient to the train and the city centre the carpets are a little shabby
relativly central to Congress Center Small room in souterrain, window was not able to be opened wide, quite noisy, old furniture, quite ugly appearance over all
very clean very noise and rooms small
need more secure room locks
Very helpful and friendly staff, breakfast, restaurant and bar was welcoming and tasty, room was clean and consistently serviced and cleaned. The fan in the bathroom of our room was too loud, and the soap they used smelled a little odd. Very small complaints, really.
room was generally comfortable with separate bathroom room noisy especially at night due to heating system and vibration through the radiators
Extremely comfortable bed.bedding and pillows
Very near to University, to Kelvingrove museum and not far frome center of town.
friendly staff, location, value My room was musty.
good comfort in relation to the price some noise from the street
Considering the price, the facilities were not great and the room was fairly noisy (from the plant/deliveries at the back of the hotel).
Good points .Indian resturant was exellent , staff are cooperative & smily all time, Very small unclean rooms .only few tv channels. Very poor internet ,Wi fi not working properly diconnecting frequently every 4- 5 min too slow download & opening pages .1st night I feel quake , but it was room shaking & vibrating with the passage of large vehicles like an earthquake .Very expensive compared to their limited service provided.>>I'm totally not recommending this hotel esp if u are using internet & need clean rooms .
I couldn't ask for a better location. It's literally located right across the street from Glasgow Central Station, so it's essentially in the heart of the city centre of Glasgow. The staff was also very nice and accomodating. I ran out of coffee and the front desk receptionist literally went back to the kitchen to get me more coffee packets. There were actually 2 staff members working teh front desk reception at different shiftf (one younger genetleman and one younger lady,) and they were both very friendly and informative with my inquiries about different destinations to see in Glasgow. I don't really care about the fact the hotel room was average at best, because for the location and price it is well worth it. I didn't even care about the fact it could get very noisy all the way to 5 am on the weekends given its proximity to the nightclubs/pubs. My MAJOR issue with the hotel was the lack of heat at night. There's a radiator right by the bed that seemingly only works in the morning. At night time it's completely shut off which is a problem given the weather was usually around 0 degrees celcius (32 farenheit.) This is a major issue that they need to fix promptly and I'm just glad I didn't end up getting sick during my stay there. I would rate this hotel much higher if I didn't have this heating issue. Unfortunately I did, and it factors in heavily to my decision of rating it as just "okay." If they fixed their heating issues, I would have no problem with staying there again, but if not, I'd look elsewhere.
The location of the hotel is fantastic. They claim to offer wifi but there was no information regarding this in the room. In fact there was no information in the room whatsoever, no information regarding, breakfast times and costs or any other hotel services.