Very central location and comfortable room Tricky to find the retaurant serving breakfast
classic building and location - lots of history and interesting architecture
Nice room. And public areas are impressive. Bit old fashioned Upper floors could do with a make over
The sevice in general was poor and too slow and will need to sharpen up considrabley.
very central for shopping rooms were very poorly heated! very cold!
The location and hotel are amazing. This hotel is right next to the train station and a very loud night club. It is very loud.
Staff could be more friendly and helpful. Also wash cloths and more soap in the rooms would be nice.
Parking available No paper after request/hotel badly finished/no thought put into layout eg large bathroom -towels and rail at opposite end from bath and basin
Great location and value. Beds are comfortable and staff are really friendly. Wifi is terrible
Excellent breakfasts, overall atmosphere of hotel, immaculately clean rooms, very comfortable bed, general facilities in room and hotel, location which is next to station. None
The central location in Glasgow. The two single rooms we booked were very small with no air conditioning. The one upholstered chair was thread-bare. With the window open for fresh air the traffic noise was unbearable. The hotel has a very rigid no refund policy so be very careful when paying up front. We would not stay at the Grand Central again nor would we recommend it to our friends.
Great hotel after refurb None
Det er fedt at der er fri internet og film. Burde være standard på alle hoteller. Fantastisk udsigt og fantastisk seng på værelset. Meget behagelig foyer at sidde og arbejde i. Jeg overnattede fra søndag til mandag. Udbuddet af mad var helt håbløst. Der var stort set ingenting tilbage og jeg måtte gå ud i byen og spise - hvad der normalt er fint i en storby - men hotellet er oplagt for konference gæster som mig - og på en søndag efter en hektisk weekend - så skal der altså være et ordentlig udbud af mad - også selv konceptet ikke involverer en restaurant. Men disken var næsten tom.
sengene var de135ge
This guest did not leave comments about this hotel.
Perfect location! Friendly, courteous, helpful staff. Clean and quiet room. LOVED the 5-8pm wine and cheese! Minor .... But would have liked another knob to hang towels in bathroom- only one knob. Heating rail to dry damp stuff. Small room but very well laid out- cozy
The room is very small, but it has everything you need. It is perfect for a traveler like me who really only needs a clean place to sleep on a trip. Also, they had complimentary wine and cheese in the evening, which was delicious!
The cheese and wine is a great idea and the value overall for being right next to George Square is amazing. Clean and friendly to make up for the small room.
The staff had the best customer service that I have ever experienced at a hotel. The rooms are very small but the location and staff make the experience more than good.
Great location, comfortable and quiet room.
The hotel holds a free cheese and wine social at night that gets you out of your tiny room to stretch out and relax with other people. The noise level throughout the hallways was none to low. The staff were friendly and helped with directions to places. The breakfast wasn't really substantial enough for people who were about to walk about for the entire day. We'd make it to 10AM and already be hungry. They only offered cooked bacon, everything else was continental. The area didn't offer an alternative.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was very close to the station.
Lækkert hotel med venlig og hjælpsom personale. Fornuftige priser og et godt hotel for familien med små børn. ligger centralt 1 min fra central station. personalet lagde ekstra papir til vores barn kunne tegne på. plus alt var klart så ingen ventetid udtjekningen var overstået på 2 min. kommer helt sikkert igen. ps. sønnen elskede hotellet.
the staff were very good at there job and polity could not get a taxi back to rail station
Staff, location, facilities, ambience, food, welcome could not have been better. The courtesy and hepfulness of everyone from the MD himself who was very visible and helpful at what was a difficult time due to severe weather to the extremely well informed and helpful doorman (who also acted as waiter when restaurant busy) was well beyond what could be expected even of a luxury hotel. We have to confess that the breakfast arrangements were not conducive to customer satisfaction and while we did not complain many around us did. Somehow the large numbers could not be coped with by the staff on duty who at other times of day gave superb service.
Good atmosphere fine food staff very helpful. Heating in room not adequate. Breakfast in morning not very well run.
Bar staff, Scott and Ayden award winning cocktail masters! Front desk staff Night managers Ute (sp?)and John
Excellant hospitality and service. Loved the position,decor and ambiance of the hotel. Will definately visit again. A few problems because it was new. The lift broke down, gas problem in kitchen resulting in 30 minute wait for breakfast, extras being added to the bill after dinner that we did not have. All quickly resolved.
Breakfast was great, as was the room's bathroom, especially the nice sized tub. Bed was very big and comfortable. Friendly and helpful staff, beautiful lobby and dining room. Beautiful, new hotel. I was disappointed with the size of the room (bed took up all the room, felt crowded, dark) and its place on the first floor (with a view onto an unfinished gravel courtyard). I would recommend asking for a higher up room and making sure you indeed get a double. Beware that the spa is not yet open, I though it would be (it said August!!) and it was not. It was lovely, but I don't know if it was worth the money.
Every comfort available. Rooms with view would be better. Our inside over utility vents courtyard view was depressing.. But then we were not staying inside the hotel much and room was quiet and very well appointed. Wifi strong.
Our room was wonderful, and very clean
Da jeg ankom med tung bagage var det en fornøjelse at se at der var en elevator. Værelset var stort og rent, sengen indbydende redt, badeværelset så nyt ud og var meget rent. Utroligt vigtigt for de fleste gæster for at man kan synes godt om opholdet. Jeg blev meget venligt og hjælpsomt modtaget i receptionen og blev effektivt givet al nødvendig information. Morgenmaden var god og rigelig. Jeg kunne have ønsket at der var en eller to mindre lamper, istedet for kun loftslyset som man ikke kunne slukke fra sengen. Der manglede kroge til tøj og håndklæder i badeværelset... masser af vægplads til at anbringe nogle. Ventilatoren i badeværelset, som tændte samtidigt med lyset, var meget støjende... mere lydsvag kunne ønskes.
Helpfull staff, hjælpsom personale. Enester der mangler på morgenbordet er nutella og ost ( og måske groft brød) Jeg boede på 218 som ikke var tilsvarende mine 6 kollegaers værelser ( jeg tror jeg boede i et tidligere skab) men det fik vi meget sjov ud af
God service på hotellet, god morgenmad, rent og pænt
God beliggenhed Slidt hotel, som trænger til en renovering
Det hele - en god totaloplevelse. Rigtig god morgenmad, god beliggenghed for offentlig transport og shopping.
The central location and the great breakfast
nice spacious rooms, good gym and very friendly staff
its all you need for a break every thing under one roof car parking was terrible
I was very pleased with the size of our room. The Car parkng is inadequate.
the room was spacious and clean the food in the bar wasnt brilliant
Hiltons are always a great standard
The Hilton has always been a favourite in Glasgow, but is a little tired and very expensive compared to new competitors in town. I do like that the staff are attentive and helpful, but not more than you would expect in a friendly city. The £4 tray charge for room service is unnecessarily high and the in-room refreshments a bit mean. Even at a great discount, the room charge was more than 50% higher than half a dozen other good hotels.
Room was very comfortable and the bar has a nice atmosphere Nothing
We were on our honeymoon & treated very well. There was no hot water in my room after 7pm.
Staff were friendly and food was good. The hotel itself was clean. Made a mistake of asking for a smoking room. Expected a slight aroma but the bed and pillows were so smelly my wife was unable to sleep !!
Excellent service Room was lovley great way to spend a relaxing weekend with my partner for her Birthday
Excellent location and although not the cheapest it still offered excellent value and the rooms were very comfortable and tastefully decorated all was first class
Very pleasant staff and environment. Clean and comfortable. Queue for breakfast was extremely long at around 10.00am. No low fat spread at Breakfast. Pretty minor really.
Good breakfast, very nice and modern gym.Swimmingpool is a plus even though a bit worn and shabby. Small room, no refrigerator in room, not much storage place for your clothes. According to hotel policy at booking.com extra beds where available for children or adults, but that showed to be wrong. Maximum two adults per room was the answer I got when I contacted the hotel to get a confirmation of my booking (but they fixed it for us anyway). We also got a hotel restaurant bill on our room even though we didn't eat there. Despite the fact that we reported it to the reception right away and they promised to fix it they didn't do it. They also messed up the tray fee for breakfast on the room, but we managed to sort everything out at checkout.
it is very comfortable and very convient to the train and the city centre the carpets are a little shabby
The staff where excellent, The large coloured gentlman who greated us for breakfast was perticulary frendly
Beds were extremely comfortable It was a long way to walk to my room
Very well run, comfortable hotel,Good food, friendly staff. None that we could see.
Very nice staff - all very efficient and friendly. Nice room with huge bed and 6 pillows for one person! Well stocked bathroom. Refridgerator did not work. Floor heating in bathroom would have been nice.
The hotel was very clean and the Staff were exceptional - nothing was a problem for them and they were always friendly, courteous and helpful. None
I requested a smoking room and did not get this.
Good Facilitys No
Convenient access and location, quiet. Staff is clearly poorly trained. Breakfasts were a shambles, staff running around like headless chickens, badly stocked buffet, cutlery and crockery falling on the floor, raised voices etc. Allow at least an hour to have breakfast as the area is clearly under sized, and with the amateurish staff don't expect a quick bite and go.
Its location is ideal I have no dislikes
clean comfortable Noise from outside bar area late at night
The atmosphere of the hotel was very amenable,staff were very helpful. Also the location of the hotel is a bonus it so central for the city. Didnt like the breakfast setup would rather have had a buffet style for all selections.
Good location, very comfortable room and good breakfast. Staff pleasant and helpful.
Good breakfast choice.Room clean and comfortable Did not have record of us paying for rooms in advance so had to pay again and reclaim payment.Still waiting for refund.
Location and very comfortable bed The hotel forgot to make our alarm call in the morning
Good strong internet access in my room.
The staff could not be more helpful - I also thought that due to the rate we got through "Booking.com" it was good value for money.
The room was immense and extremely comfortable;the staff so friendly and helpful and the leisure facilities are first class.Our breakfast was also excellent,though perhaps a bit expensive.
Food,lesuire facilities and good accomodation and service was excellent.
Enjoyed our stay from start to finish. Great food, helpful staff and excellent leisure facilities. Central location makes it easy to access by car or train and its a short walk to hit the shops/nightlife. Excellent!
Being upgraded to an apartment free of charge the heating didnt work at all in the room and was very cold
attended a concert at Hampden No
The staff , they were really approachable , very customer orientated and the service everywhere was great. Nothing - it was great
The room was clean and we were upgraded to a suite from a de luxe room presumably as the hotel was busy. It was a little antiquated in the bar as they did not sell Rose wine by the class which was likle going back ten years in time. When I challenged the waiter he was a little sullen.
The greeting as we arrived and the help of the reception staff with all queries i.e. car parking, public transport, weather, etc. We don't like using lifts.Felt a like second class guests in the dining room as we were on a 2 night B & B break which included dinner on one night.
Friendly, helpful staff always eager to assist made our stay very relaxing
Liked the atmosphere, the modern decor, and the Quality Indian restaurant. Mattress was soft (for our taste at least). Bath was very small. Unfortunately we had a water leak from the room above which came down into our bath. Fortunately we were not in the bath at the time.
The Hotel is fresh and modern, very central location. Staff very friendly and helpful without being intrusive.
Staff very helpful There is no parking facility and no internet
it was very modern, lounge an bar was very nice.. room was awfull small, was no space for my suitcase..sheets were not changed.
The staff were extreemly helpful. Lovely toom The shower cubical was very small and tight
Friendly staff. Excellent food
Close to Train Station. Heat did not work properly.
concert we had booked room was very cold and smelled of stale smoke, restaurant very very cold and food also very cold.
We booked a triple room and it was small and only had a double bed. This is a solid budget hotel
acess to city centre Our room was cold and very noisy heating device
Close to the train station and not a far walk from some busy shopping streets. They validate parking Room/ water had a smell of sulfur. The couch in the room had a visible white stain.
very clean in reception area and room. ice maker on each floor nice booked a triple room but had to ask for extra towels and cup etc
friendly/very helpful reception staff/ cleaning staff very approachable and went out of their way to meet our needs/ service in all aspects highly recommended / well done dont think guest reviews of any hotel are helpful as they tend to be based on emotion and every hotel should be assessed on its own merits.
quality of hotel rooms were cold
The location was good and central, good speedy check in service and they also provide luggage lock up on departure if required so you don't have to cart unnecessary bags around until required. No complaints
Good situation for shopping, pubs etc none
Ease of check in / check out - plenty of staff available during busy times. Breakfast facilities and food of a high standard. How room price jumped by £40 due to a football match being played in the City.
First class accommodation, convenient for central Glasgow, facilities, shooping, restaurants etc etc etc! Staff were great. Superb. Not one thing
The location was fantastic and value would be hard to beat Room was clean however in need of freshening up
Location was supurb. The receptionist was friendly. Facilities in the room were adequate The bed could be beter
Nice spacious and clean appartment, comfortable bed Traffic noise
great value for money. spacious ( much more than a hotel room) the only slight issue was the smell of curry in the corridor.
I have previously stayed at Residence 6 in Leeds and was very impressed. Whilst Fraser Suites was ok - it certainly wasnt what I expected. Decor was tired, the carpets were grubby, the furniture was scratched and looked tatty. The bathroom was very tired (mouldy grouting in places). Didnt live up to my expectations and probably wouldnt book to go there again. First impressions were good, on further inspection you noticed the above. Not really a 4*, maybe at one time it was? see above.
Friendly staff, good facilities, great location. No complaints.
Freedom and space
Location in the Merchant City was what was wanted, and delivered
Location for shopping and eating out at night. The room was very comfortable and well equipped. En-suite bathroom required some improvements.
The checkin process was easy and location is excellent. The rooms are big and having separate kitchen/living area is a nice alternative to a hotel especially if staying for a few nights or more. The lifts are slow but that's about it
The rooms are fabulous. A very comfortable stay. Easy walk into town, the shops & restaurants. Staff is friendly and knowledgeable.
Manglende Internet wireless access på værelser. Pris på wireless access i lobby var meget høj
Beliggenhed Alt for slidt. Meget koldt på toilettet pga utætte vindue. Meget dårlig belysning på værelset. Intet badehåndklæde den ene dag. Brusestang løs. Pærer gået I stykker på badeværelset. Morgenmaden ikke særlig indbydende- meget lille udvalg. Absolut ikke et 4 stjernet hotel.
Helpful but unobtrusive staff Buffet style breakfast, would have prefered cooked to order, therefore, hotter food.
This Hotel is definitely worth its 5 star credentials and has lots of character, a very nice gym/pool and very helpful staff It can feel a little bit reserved at times with very formal procedures during dinner
The biggest asset to the hotel is the staff they are all delightful, in particular Nicole, Gillian and Kirsty looked after us very well. The hotel is a lovely place to stay and I just wish we'd been able to play the golf course, we'll just have to come back. The only problem we had was one day our room was not cleaned but as soon as I mentioned this it was sorted mmediatelty. There is a large television in the bar with sports on, the bar itself is very nice but the TV is really out of place there and should perhaps be in the Spike Bar.
The room was very nice and the breakfast was lovely. As I arrived at 1am and left at 7.30am, there was not much time to enjoy it but it did make me want to return on my next visit. Only that at 1am when I walked in the front door - tired and not happy due to delayed flights, I had to carry my own bag up all the stairs while the male attendee sat in his chair and ignored my presence.
Enjoyed the overall character of the property with individual rooms and the superb food Disappointed that we were not able to check in until late we were not aware of a 4pm policy
The comfort and relaxing atmosphere
Beautifully appointed. Excellent service. Beauty rooms most attractive. Beautiful grounds and views. My friend who accompanied me during the day for a beauty treatement but was not staying at the hotel was asked to pay £15 to use the pool for half an hour. Preposterous.
Position and leisure facilities including the Aveda Spa Menu included with package was limited for vegetarians although the last night the Chef provided an alternative when asked.
the food, the atmosphere, the building and gardens, the spa, there was not one thing I could fault about this hotel, if you get the chance treat yourself to a break here. next time we will be staying two nights. ps the spa is a must.
upon arrival peculiar sewer like smell in room - they said they had to flush something out - smell dimished but still lingered in the air