Hamilton Hoteller

The one bedroom suite was quiet, clean (except for slightly smelly water in the ice bucket), and big enough for us to spread out (we have a very light sleeper of a daughter, I'm seven and a half months pregnant and have to sleep sitting up with a pile of pillows, and my husband has health issues that make sleep difficult for him). We arrived around 12:30 at night. I was nearly too tired to stand when we checked in, and obviously very pregnant. Check in was fine until I asked for a luggage cart. They didn't know where any were right then, and didn't feel like looking for any, apparently. Knock-off Red Roof Inns have luggage carts. The woman who checked us in said to park in the basement ($12.99) and bring our stuff up that way. Knowing that we had a sleeping toddler, a big cooler, and a lot of odds and ends that had to come up with us, I asked, well, is it faster and easier to bring things in through the lobby doors? No, she assured me, the elevator is closer in parking. Here it's all the way down the hall. Parking was a byzantine nightmare. It's not a lot designed for consumer use, but clearly a parking garage for valet use. You can tell because of the double parking spaces, where people parking on their own would be left parked in but valets can juggle cars, and because of the huge columns everywhere, and because the spaces are way too narrow for people who still have to unload luggage. Many of the more expensive cars were parked across two spaces (of course), to prevent being hit or scratched, so there was literally one space left. That space took us about 15 minutes to find. Then there was the matter of unloading and lugging everything through the 85 degree heat to the distant elevator, sad and sleepy toddler in my arms while my hubby carried way too much. To summarize, parking and then unloading took an additional 45 minutes, when we were already beyond exhausted. Someone should have offered to help us bring up our luggage through the lobby doors, and then I could have put the toddler back to sleep while my husband parked. Would have been much faster. But for whatever reason, they didn't want us to bring our stuff through the lobby. Or they just weren't thinking. I don't know. As often happens, my husband had difficulty sleeping. I called down at 10:30 the next morning to to ask for a delayed/extended check out, and was told that it was impossible by someone who was brusque and clearly in a bad mood. I woke him up so we could be ready to leave on time. On a whim, I called back at 11:30 and asked if it would be OK if we stayed until 1:00, the usual delayed checkout time, and this time was told yes. He went back to sleep for an hour. As I checked out, I explained my disappointment with the lack of luggage carts, the dishonesty about the ease of unloading from the basement parking garage, the fact that no one had volunteered to help at all (for context, I'm pregnant enough now that people volunteer to carry two grocery bags out to the car, a much easier task--I don't take them up on it, but then again, it's not usually past midnight when I go grocery shopping), and that the first person I called about delayed check out had been so rude and had denied it reflexively. The woman behind the desk in the morning was politely very defensive, but not helpful.

value bath tub was not as clean as I would like.

Nothing Everything was old and dirty

It's location, nothing more The room was not cleaned, found a sock from the last guest, found hair in the sheets so clearly not washed, brown stains down the wall from the a/c, towels were like sand paper

The location was great..bed was comfortable There was no coffee left..although there was cream ..sugar..ran out of hot water..phone looked like it hadn't been cleaned in 5 years...there was no elevator..i have rhuematoid arthritis and had to walk the stairs..no clock in the room

We had reserved a room with two double beds. It turned out to be a suite with seperate rooms and a kitchen area! This is a summer dorm and guest lodging facility on the campus of Mohawk University- not a hotel! There are very few signs even marking its location, and it lacks commercial, polished touches. It is like staying in a dorm, because it is !

Clean inside Charged for parking. We were not warned or told until checkout time.

I was there for a 3-day meeting having travelled over 700km. The location was great, lots of little shops, and places to explore within walking distance. Nice pool areas-if the hot tub was not out of service I'm sure it would have been comfortable too but the swimming pool was nice as was the fitness room. Beds were comfortable, nice view of the city from our room. The hotel was conveniently located for my purposes. Staff were courteous. Secure patrolled parking. The entire stay was noisy, lots of youth/teens/young adults wandering about and playing in the halls late into the night. Whatever they were playing with kept hitting off our door, the walls, etc well past midnight. Running up and down the halls hollering and carrying on-- this wasn't just in passing, the halls were used as social recreational areas. The hotel is outdated; paint chipped, wallpaper peeling, etc walls extremely thin between guest rooms. We could hear entire conversations from our neighbours. We left the fan on to drown it out. Thankfully they sleep at night and were not there to party. The hotel had no hot water the 2nd evening, and into the third day; I was not made aware of any plumbing maintenance that would do this beforehand. Having travelled a long ways, and long busy work days I was too tired to try to find other accommodations on such short notice. They have secure indoor parking however because I had a small cargo box on my roof, my SUV wouldn't fit and I had to park in an open lot around the corner, next to a construction site that was not secure and had no lighting. Little reassurance was given when I inquired about safety and there was nowhere else I could safely park. I took a chance but thankfully nothing was damaged or stolen. I still had to pay for this parking. I paid over 179.00/night just for the room and expected better than this. We did take the time to enjoy the city in the evenings. We decided to extend our Hamilton stay however we found another hotel which was much more affordable, had free hot breakfasts, and everything else plus more that we got out of here. I have another business trip for a week next month at the same location however I will not be staying at this hotel again for this cost/experience.

My stay was alright When I tried to book a room it was indicated there were only two rooms availabe. When I asked the clerk how full the Inn was he stated it was half empty. I don't understand?

No Elevator

Staff were friendly. It was reasonably clean Location was awful, beside a transfer station with tons of trucks. Room was very very small for the price paid. Reasonably clean but some spots on linens and tub not very appealing even to shower in. Breakfast was not passable but not great.

Shady people around. Was woken up at 3 in the morning by some lady banging on our door saying she needed in. That her stuff was in there. She came back with a few guys 30 minutes later. So scary!! Worst hotel experience ever!

Size of room. Door jam had been kicked in several times. Yikes!

Very slow checkin process. The whole was full of smoke especially the lobby. Even in none smoking room, the smell of smoke is every where. And there was no facial tissues provided, no soaps for shower. Very cheap. It was noisy at night, could not sleep at

nothing the hotel itself. neighborhood. this place is run down.

Internet worked great lighting in room poor and carpet was dirty.