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location was ok the impossible shower and toilet in rooms 401/402 in which you could not stay straight
Our bathroom needed refurbishment, however other rooms seemed fine.
The staff - waiter and waitress - in the restaurant was very nice. (Unfortunately leaving this week) It does not offer 4 star level of service, Difficult to find the hotel.
the weather 1. they promissed free WI FI . there was not wi fi available in the room. if I knew that I would not come to this hotel.2. The asked me, at the check out , to pay for room service that was orderred by another room but they forgot to give the other room the bill so they changed the room nomber and forgerred signature. when asked they appologized, but if did not look good on the bill I could pay for it. 3. one of the rooms given for full price was unheated ( its february in high mountains-sky holiday) and under roof so the free space was very small ( for midgets). did not receive any compensation for those irregularities.
This hotel is very nice located. The food was very good (lot of choise during breakfast). Staff was helpfull. The price is reasonable to quality. This hotel should be 3 stars not 4. Swiming pool was not always available. The wireless internet is too slow in rooms (it is very fast in lobby and in bar).
Location was good, after I found the hotel, it was a bit challenging. In general it was bad, spa&welness hotel I wait to get sauna but I cannot. Beforehand reservation was needed, unfortunately it was not mentioned in the information. Partly it was difficult to manage with English.
The hotel is quite new and cozy. It has underground parking. Technical staff and staff at the reception who speak good English were very good. Some people from the staff did not speak English. Beside this those people were not friendly and willing to help, and they made a difference between Czech people and foreigners. For family with small children elevator would be good. We really miss some elevator.
The location was fantastic. The appartment's room was very comfortable and clean, friendly hotel staff
We liked nature around hotel and new and modern equipment and facilities, primarily kids playground and waterpool. Also there is a shop with all necesary stuff nearby. The reception is very kind and cheerfull. For the small repairs in the room (screwhook in the bathroom) we had to wait more than 3 days, we had to repeatedly press on quality of cleanup (the towels was not changed, the carpet was not cleaned, ...) even it is for additional charge and we wanted to pay it. Also lifts missing in the hotel but they are working on it.
Everything was new & clean. Small but good swimming pool. No dish washer. There are 2 sizes of maisonettes, we had the smaller one. This one had a living room but just a small window.
modern and comfort nothing
extremely polite staff, excessive number of facilities (whirlpool, sauna, playroom, salt cave, underground parking, computer room, meeting room). Rooms are robustly equipped with kitchen apparel as well as Sat TV, LCDs, LAN Internet. Everything is new. Location is 15 minutes walk from the ski lift, 10 minutes walk to the centre. But this is quite OK. Breakfast is very simple.
The place is great, cherful smiles and excellent accomodation. Although english is poorley spoken and german is the main second language in Harrachov, yet the english was well spoken by the Reception. The hotel is well placed in the forrest, a little difficult to acess, but all what is advertised is tehre (sometimes is rare in Czech R). Excellent place for quiet break in summer or active ski break in winter. Price is extremely reasonable. I recommend crossing the border to Polland as the first town on the road is very interesting. The city people in Harrachov did not know the place of the hotel and was a bit difficult to reach for the first time.
Cleaness of rooms and modernity. Kind staff English speaking. Tottaly recomended. Only cable Internet -no wifi. Sauna was extra. Not easy to find it as there are no streeet names (just for the first time).
I was really nicely surprised by this place .The studio had modern design and was wonderfully equipped with all needed things.We spend a very good time there.There was a very nice girl at the reception office. I liked everything except the workers buzzing almost every day from the morning just behind the window
Det er et dejligt hotel og priserne i Tjekkiet er meget lave. Det er en super billig mini skiferie.
Sklar er et lækket hotel og man får klart mere end man betaler for. Det eneste problem jeg mødte, var personalet. Med personalet mener jeg de folk der arbejder i receptionen. Jeg kan sagtens acceptere at folk der arbejder i baren, resturant osv ikke kan tale andet end Tjekkisk men det er et stort problem, når de kun taler Tjekkisk i receptionen. I stedet for at have 5 mennesker tilknyttet receptionen og kun en der taler andet en Tjekkisk, så nøjes med 3 mennesker i receptionen men vælg de rigtige ansatte, så alle der står i receptionen også kan betjene kunder.
Gode værelser. Hyggelig atmosfære på hotellet, Venligt, engageret personale med gode sprogkundskaber. God morgen buffet.
Maden ikke så god målt med dansk gane. Påstår de kan engelsk, men det kan de ikke
Flotte rummelige værelser, enkel men god mad, venlig personale, perfekt beliggenhed i forhold til skilift og by. Nye stole i baren. Noget underholdning til ældre børn evt. bordtennis
billige priser, hyggelig by, tæt på skiområdet maden på hotellet var meget dårlig, og personalet kunne ikke engelsk, og kun meget lidt tysk.
Beliggenheden var fantastisk. hotellet var generelt meget nedslidt. Maden sjusket tilberedt og anrettet. Dugene i restaurenten plettede og blev ikke skigtet i de 2 dage vi opholdt os der.¨Vi havde betalt for 1/2 pension men efter det første måltid valgte vi at spise andre steder.
Ok, buffet både morgen og aften i forhold til prisen. Venlig modtagelse, parkeringplads på hotellet Ikke altid personale nok omkring buffeens åbningstid, hvilket gjorde at det ikke altid blev holdt fyldt op.
hotellets beliggenhed uvenligt personale, elendigt aftensmad, ikke mad nok, nedslidt hotel
ok hotel i forhold til prisen. Maden solid og god. Venlige og behjælpelige tjenere i spisesalen.Godt til mindre børn, men vores på 9,10,13 kedede sig ikke. Udvide spisesalen. Sprogkurser til personalet på hotelet (engelsk/tysk.