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The staff were amaxing! Good breakfast. Very relaxed and elegant environment. The shower water was very frustrating! It kept changing from very hot to cold. Made having a shower a disappointing experience.
The design of the room was great. Good location facing Nang Khan river. Breakfast wad great as well as staff were very friendly. Bathroom was too dark.
Decoration in room with a lot of wood and antique style Bicycles they have for free are a bit outdated
This hotel will be the best in Luang Prabang. the rooms are first class, as is the pool. The staff were exeptional and the cleanliness of the rooms great. the breakfast wsa also good and service fab. The hotel is still under construction, there are builders everwhere and dust! there is noise from cement mixers etc. However once finished it will be the best in Luang prabang. This will be a fab 5 * hotel. We were not aware of all the contsruction as it was in tiny writing not ina prominent plac on the booking form. also it didnt have the facilities such as a gym and spa as they were not bulit yet and it will be at least 6 months before it is fully completed. i complained to yourselves as it was misleading and you didnt do anything. Very disappointing Bookings.com!
Room is big, nice. The smell from toilet, though it is clean but smell not gone.
The hotel had no record of my confirmed and paid booking when I arrived. I showed them my confirmation and payment record, and after puzzling over it for an hour they shuttled me to their "resort" far out of town without apology. I was put in what must have been an overflow room that smelled like sewage. They refused to offer any refund and said that I had to take it up with the website. I was stranded there and forced to eat at the overpriced resort restaurant because it was late and there was no way back. The next morning, after a long wait, I was moved back to a room at the main hotel, again without apology. The room I was placed in was entirely average and the internet did not work. Luang Prabang is a lovely city, but I lost half of my two days there dealing with this hotel and its incompetent staff. Location is the only upside, but there are plenty of lovely looking guesthouses in town that I have no doubt would offer a superior experience for 1/4 the price.