meals in the restaurant, design of the hotel, location design of the restaurant is like a dining room in student house
The only thing we didn't like was we paid extra for a room with a sea view. When we looked out our window it was very hard to see the sea as there were large trees blocking our view. They would not change the rate of our room even though it really wasn't a sea view. They could not move us the first night, but were able to the second night. Our view from the second room was better, but there were still trees blocking some of the view. I also wish the rooms had a real balcony, there are doors that open, but there is only about 6 inches of balcony to stannd on.
Nice hotel with pleasant and helpfull staff. Nice rooms, and a perfect location. The hotel is not ready and charges 5 star prices for a 3 star facility. No fitness room, no meeting rooms... it is too expensive for its offerings.
I did not get the room which I booked.People from reception were not able to solve my problem.
very nice hotel, I had a great time
nothing even if you have a question you have got to pay...
Nice location and good facilities. Clean and tidy Most personal good but some of the girls in the reception still think that you have to be dressed in a certain way to stay in the hotel. In Sweden we have a different clothes code maybe moore casual than in Poloand. So one of my collegues got a bit ill treated when we arrived. see above
Rooms are very well appointed. Bed is comfortable and nice. We had a sea view that was great. Slow housekeeping service. Breakfest at $30 per person!!?? Much too much.
Very bad room service. We waited over an hour for our order. There was no coffee, milk or toilet paper either.
The spa is lovely and the location on the beach is good. The Sheraton Sopot unfortunately was a disappointment. The location was fantastic but the service let it down. Everything was an extra cost from breakfast, use of the spa, internet, late check-out for just one hour. It felt like the hotel just wanted to make money rather than welcome guests. Having come from the Hilton in Gdansk where nothing was too much trouble and there were no extra costs for any of the above we were surprised to find a hotel of similar quality differing so much.
Friendly staff and the comfiest bed I have slept in
The quality of the place and the pool indeed. Late checkin time 2pm and early checkout 10am !
The best is the bed, very comfortable. Also, the free internet in the room is ok. Very nice building (hystorical). Lack of english language channels on tv. The central heating system didn't work in first instance, but they fixed it somehow. The internet also couln't work until somebody fixed it. Room service didn't answer several times. Anyway, the resort is more populated in the summer because of the sea side.
Lower price - price in Poland for the type of Hotel to high - I have been in other hotel in Gdansk (Novotel) also close to the beach like Sofitel -and the diffirent in price is to high - We are not getting much more at Sofitel compare to Novotel - and the price at Sofitel is more than 25 % more expencive When we have to go to the beach you have to work around the hole hotel - there is no directly entrance to the beach h
Sea view, bath robes, luxurious cosmetics, excellent bed and bed linnen, tea and coffee in the room low quality TV, room layout, uncomfortable bar area with the unpleasant smell from the restaurant, no lobby/lauch/relaxing area with sea view. From 5 star hotel being so expensive I expected much more, however the view from the window compensated for everything
The Room was so dirty. We had the same problem last year when we stayed in the same hotel.
Most comfortable beds in Europe!!!
Our suite #214 - one of the biggest rooms in the whole hotel! And the individual exclusive feeling of staying in such a historical hotel! If the walls could speak... We ordered food to the room (room service) and it didn´t fullfill the expecations of a 5-star hotel. Plain and standard taste unfortunately...
Beautiful building and high standard of finish inside, rooms very comfortable and elegantly furnished. Staff very polite and willing to please. I liked the breakfast buffet whihc had a wide variety plus chef cooked breakfast option at no extra cost. 1. Food (dinner) and dining service in this hotel is fair but not up to other European 5 Star hotels and certainly should be better for the price. 2. Although my room was impressively furnished, the bed gave me serious back ache after just one night. I do not have problems with my back and would suggest the bed is too soft 3. No foreign exchange available in such a large and expensive hotel! 4. The Internet connection was so slow it was virtually unusable
swomming poll and sauna
The reception desk staff were very helpful & the breakfast was supberb in comfortable surroundings.
A rea pleasure to stay in this hotel: friendly staff, luxurious decoration, very nice bar, complementary drink and spa visit, excellent breakfast, perfect location... Just an occasion to pamper yourself. One person room was rather on the small side.
Location and the view from the hotel to the main walking area - splendid. You are right in the centre of action. The hotel overall is quite nice. Still - there are a lot of small details that the management should pay attention to. Service - people servicing you are somewhat too relaxed and not attentive or smiling. Food - could be more diversified. And tasty. Cleaning - it seems that the vacuum cleaners are not used. The powder that fell on the floor on Friday was still there on Monday.
Facilities and the brekfast No
It was very conveniently located. It had a nice restaurant and pub attached. Breatkfast was very good. Rooms were nice but small. I would not rate this as a 5 star. I would stay here again. Room was small.
The most unfriendly receptionist I ever met. Nice rooms. Nice Bathroom
Locality of the hotel
Nothing was too much trouble for the staff everything was fine
Very nice atmosphere at the hotel. Hotel is located near main street where you can find a lot of good restaurants, pubs and bars. Lack of parking lot which belongs to the hotel. In the offer it was mentioned that the price includes spa treatment. Spa was open only on fri until 9:00 and treatment lasted only 10 min!
Central and very helpfull people. My friend got a dry chicken.he got a free pivo for it.he should better be offered free dinner. no extra-no business.
cleaness,comfort,pleasent environment, good location, design should be one person who is mmore informed about eventual problems considering interenet conections
We had very clean and comfortable room. Breakfast was versatile and very tasty. Staff was gentile and ready to help in any kind of things.
This hotel had a relaxing atmosphere, which is what you actually need after a busy day at work. Almost everything was according to what you can expect from a brand new Hilton hotel. The breakfast can be improved.
Large comfortable room with good facilities. Very young staff not up to 5* service levels
Very clean and comfortable. Definitely recommended. The breakfast was a little short.
Great hotel, fantastic rooms, best service by the staff and very good breakfast. We are going back!
helpful staff to close to very busy railway
Everything was good. Small boutique hotel. Good location just 5 min walk from the city centre.
The hotel was charming, staff was responsive. All were generally positive. The bed was not big. There were two pillows - one too large, the second is too small - it was not convenient to sleep
Excellent location, cosy room, furnished in modern. Perfect for romantic weekend, for family holidays,or business trip. Recommend!
The design of the rooms is amazing, and the location is super. Extra clean and spacious with a nice price.
Clean, modern hotel. Good secure parking for motorcycles. Location. Some distance from centre of Sopot.
convenient, beautifully furnished, nice breakfast The day we arrived, a big British sports team arrived and stayed at the hotel too. They were unruly, drunk, and loud at night, keeping us up much of the night. I went down to see the front desk, and though the lady tried to help, she was no match for the big guys. It was maybe unexpected that the group be so noisy, but i would have expected a better reaction once the situation got so out of hand.
Free parking and LAN included which is excellent for a two star hotel
Very helpful friendly staff. Excellent breakfast, even at the latest time. Very good location for beach, aqua park and pleasant short walk to town along beach path. No air conditioning in bedroom, very hot even in October. Too much furniture in "smallish" odd shaped room. Night club across road could be problem in summer months, but closed during our stay.
Friendly and helpful staff, great breakfast, comfortable and stylish rooms and only 250 m. walk (down some steps) to the beach. Excellent value.
The low price
It was well equipped and very good quality and it did a great breakfast.
Helpful staff,good rail/ transport connections.close to the beach, Very Nice walks next to the sea , good resturant serving quality meals, quite location
Very friendly atmosphere , reception staff were extremely helpfull with local knowledge but they did giggle at some of my Polish pronunciations , Breakfast is an absolute delight . Would have liked a greater choice of T.V stations,particularly a sports channel ,
A number of free services such as parking, wireless, etc. that you would not necessarily expect from a 2-Star hotel
Staff were friendly and helpful ,in all areas Was at weekend ,but seating at Breakfast was not organised ,all tables basically full ,timing maybe out on arrival etc . Not sure how to improve though ,as tables were efficiently cleaned . Hotel Bar closes at 10pm ,unless you are sitting at Bar ,so goi
Best showers ever. Free internet. Comfortable beds. Good bar. Central location. Breakfast good, but little variety:same every day. The reception area is probably the worst design I have ever seen in a hotel. Impossible to sit and relax, not to mention ugly decor. Bedroom seating very uncomfortable.
The reception staff were courteous and friendly, they spoke good English On several occaisions there was a bad smell from the toilet and sink.
Breakfast price was somewhat on the expensive side
Please write at least 15 words The food was poor quality via room service
hotel is clean and in good area for going about gdansk with plenty to do
Proffesionalism of the staff. Design of hotel corridors :)
Good location, nice rooms, helpful staff. Renovation work, nothing was said before we booked. Bar was gone on our 2nd day!!!
It was very confortable and staff was very pleasent.
Clean, room, location The cost of the reservation differed from the amount I have paid.
good breakfast, kind staff, good location,clean, good rooms, cheap nothing
Very good location. Good restaurant and excellent breakfast buffet. Room was rather spartan - a bed, two hard wooden chairs and a wooden desk, wooden floor. It was clean and tidy and the bathroom was very good, but I expected more comfort for the price
Exceptionally charming and helpful staff, combined with elegant environment and ideal location. The breakfast buffet was one of the best I've had, anywhere.
The staff were extremely helpful. The room, despite the hotel only being only 200 metres from Monte Cassino, was very quiet. Despite not having air conditioning, it was very hot during our stay, we were provided without asking, with a large electric fan which kept the room cool. The room and en suite were clean and in keeping with the art noveau character of the hotel. The breakfast was excellent in quality choice and quantity. When we used the restaurant facility, again this was of high order. We really enjoyed our stay; the hotel is a good base for exploring Gdansk and Gydinia, the local train runs every 20 minutes to each destination from Sopot. Car parking is secure, on site and free.
Location, staff, breakfast.
Friendly staff, good location, just 50 metres from the Monte Casino Dtreet The price is charged in zloty, using an exchange rate €1=3,75zlt
Marvellous breackfast, very helpful staff. Heatings off when outside there were about 5 degrees and the bedroom under roof.
Great Environment and Staff. Good restaurant. Nice breakfast (except the coffee) Lack of facilities in room, no tea/ coffee, no clock/ radio/ alarm. No hairdryer in bathroom. Surrounding area can be noisy at night.
Close to center of city, close to friends. The loft was wonderful. Location excellent To have a doctor available, if needed, had to call a friend and then the ambulance.
excellent service, abundant breakfast and very good location
Perfect location, nice design, great breakfest. Rather small room.