Hoteller i Newcastle upon Tyne i nærheden af Grey's Monument

Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working

Staff very friendly and helpful Public areas very worn

clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast

Requirements met for a one night stay.Good value for money-£45.

I like the location, the hotel is really near the centre. The bed wasn´t comfortable

the black mould all over the bathroom ceiling!!!!

Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.

Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.

Service and Food