Hoteller i Newcastle upon Tyne i nærheden af Gateshead Millennium Bridge

Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.

I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.

Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.

large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.

Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.

Your Staff were exceptionally helpful in all our needs

Staff were very pleasant and tried to be helpful No early check-in. I presented from Newcastle hospital with a severly injured leg and a broken hand in a cast. Had to sit in the bar/lounge until 2:30 pm (over 2 hours) It was miserable.

Convenient location. very helpful staff. I arrived on one of the coldest days of the year to find that the hotel room was freezing cold as the only electric radiator had been turned off at the wall, the tv remote did not work the tv and the main light had blown (though that was fixed by the staff.

The location and secure car parking facility. Very convenient for walking or taking the local bus sevice to the city centre.

Only complaint, restaurant and bar area very small compared to other premier inns.

i liked the bar that was open until 3 am

Good sized room, tv with remote, all clean, staff helpful, everything worked Breakfast food fatty, evening dinner portion size small, wi-fi access exhorbitantly priced and a rip-off! This leaves a bit of a bad taste and will put me off Premier Inns if this is usual.

The service was good and quality/choice of food was good also. Towels were relatively new and not old and worn. The bed was slightly too hard and the room very very warm at night and the pillows were too flat. We could hear people a few doors away when we were in our room and more so when not. After we came back from our meal we notice the smell of cigerettes which we assumed someone was smoking in their room.