Newcastle Hoteller

The staff were responsive and helpful. The hotel is by the harbor which is a lovely location. Great to receive a free paper in the morning. After a long sleep in, the hotel staff did not return to do the room or change the towels. That was very dissapointing.

Good hotel spoiled by terrible restaurant service and average food. Front office staff the best. See above

Convenience to the city. Noisy guests coming back late at night. Also a lot of traffic/other noise at night, however the hotel is on a main road.

was told hotel was close to entertainment centre this was not correct [ $15 cab ride each way] also had to wait for cab after concert for 1/2 hr .Earlier contact with Hotel implied they would cover cost of cab which they denied when I asked on my arrival , after I had discovered the incorrect information.

Even the hotel did not offer dinner on Christmas Day when we arrived and to our surprise we had pay extra for the parking.

Didn't like the rough looking crowd hanging outside the entrance when we were checking in (on Saturday night). They were all smoking rihgt next to the entrance. No one was in the office when I entered. Just didn't feel safe.