Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
no spa far from town room smallish and very warm small bed
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
This hotel was fine except that the location was about a 25 minute walk from downtown. I felt that is was more of a hotel for business travel than leisure.
..vi besøgte 3 hoteller i ferien, og det var klart det bedste.
Udemærket overnatningshotel, parkering Badefaciliteter trænger til modernisering (termostat blandingsbatterier)
Kaos ved indcheckning, Informer om de rigtige afstande til byen, ikke kun 2 km.
Jeg bestilte en sandwich som roomservice på min første dag, som jeg desværre tror var dårlig, da jeg endte med at have tynd mave i de efterfølgende 3 dage, noget jeg normalt aldrig har. På min anden aften, fik jeg besøg af to tjenere, der gerne ville levere en masse mad til mig, som jeg bare ikke havde bestilt. Jeg havde netop lige spist på hotellets restaurant.
The very good think was the breakfast! The staff was very unhelpful and impolite!
Generally it was a good experience, close enough to the city and Barna and countryside. Location on the promenade is perfect for walks.
The bedroom was lovely ! Yes - breakfast did not start until 8am - so this is not suitable for a business hotel. Would only recommend it for leisure
The room we got was not the room we booked, i booked a twin room and we got a double, this was not a problem as i was traveling with my daughter, The tables were not cleared for the people that came down for the later breakfasts on Monday. thought i will say they were very busy.
Great views, pleasant staff, fantastic food, room very comfortable, excellent leisure facilities Its a bit of a walk into town
the bathroom was very clean and well designed. the room although not very spacious was very comfortable and TV etc was all convienant and user friendly. the staff on the desk in the leisure centre were particularly helpful, cheerful and informative. the breakfast was good but the small round table on the floor of the adjacent conference hall was too small for comfort and made for a poor ambiance in contrast to the other facilities in the hotel.
the comfort of room.It was very quiet-no noise -room bright and airy-very clean no
The hotel was in a beautiful location & the staff were most helpful.
All the staff where very helpful to their guests in particular the bar staff. A elderly member of the public entered the reception area one day when the rain was very heavy and asked to use the hotels toilets. He was turned away saying there was public toilets on the promanade 200 yds away. He was less than 10 yds away from the toilet area. I believe the "Lady" that turned him away was wrong to do so.
Everything! The food, the staff, the facilities it was all fantastic
The bar had delicous food. Location great next to the bay. Free parking. Restrictive Wi-Fi allowing only one device to be used at a time. I had to go and ask for another password for the 2nd device. Noisy parties in the lobby/bar/restaurant areas (in my opinion, large private parties should be in a separate area from the hotel guests). No chain on the door.
calm / kindness
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
Nothing Room, Bathroom facilities, lack of heating
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The location was excellent. The bed was to small.
The front desk staff were very helpful. We arrived later than we had planned and were concerned about being on time for a scheduled concert. We were checked in quickly and given easy directions for where we needed to be. The next day when we were checking out and inquired how long our parking voucher would be effective, Jan very helpfully suggested we wait to purchase it so that we could explore More of Galway. He stored our luggage for us and gave us great suggestions of where to go and what to see. Rooms were clean and comfortable. The rooms were very warm, even with windows open.
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
Lovely room, nice staff
Welcoming staff and comfortable surroundings. Not Applicable.
The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.
Very friendly and courteous staff at this family run hotel who even remembered my name and room number at check out
We got upgraded to a kingsize suite for free.
The management and staff were very helpful.
Nice room, nice bathroom Very friendly staff Excellent free wireless Internet connexion Not at walking distance from town centre There was a wedding reception on the night we staid at the hotel with lots of inconvenience
The room was fabulous and extremely comfortable, apart from the cold See above
great value room was a too warm
Nice hotel,comfortable bed and a good Irish Breakfast offered. Location was slightly further than I would have liked, but very acceptable. ~€8 in a taxi if needed.
Staff helpful and friendly
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
very nice staff, lovely hotel the price was a little much
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
Excellent service and very friendly staff. Wonderful Spa
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
the cupcakes were a lovely touch
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
Service and decor No
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
silver service and beverages brought to the room. Also the view from our bedroom The rain!
Staff could not do enough for you.
The food was very good
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
Restaurant was great, the staff were great, It's all good!
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
room was too small
Friendly staff and good food Having to go outside to get to get to my room.
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
The location was perfect! Just a walk down the road to all the shops and nightlife! Old hotel rooms
Its location and friendly and helpful staff A fridge in room would be nice.
The staff were fantastic and did all to make us welcome, the breakfast was fabas was the bar food. The rooms were roomy and warm unlike the weather. Very attentive and helpful staff especially when we left a few things
Beautiful hotel, and competitive pricing for the area! When I called on the phone, they were asking ~70 euro more than the price I paid on Kayak!
Gave us a quiet room as requested smoking area in courtyard
Room and Breakfasts were Top Notch !
Lovely pints. Even though we were residents the bar closed early
everything. the room was bright and easy to read in.
Friendly staff upgraded us to a suite on arrival, it was huge and included a washing machine and full kitchen. Located in the heart of the city, included parking and breakfast buffet. Great city views from the balcony. Easy access to Eyre square (a minutes walk out the front door) and to local restaurants and a grocery store. Free wi-fi. Returning back to hotel late one night no one was manning the garage gate and had to send someone into the hotel to get buzzed into the garage (if there was a number code for it, it wasn't provided).
The staff were so frieldly and helpfull and its a very pretty building. The top blankets on all of the beds in our room smelled very very musty. so much so that we couldent sleep with them on our beds.
Staff nice and helpful.. Car parking, step off is poor ... valet parking a litte bit messy but effective
friendly local/irish staff who gave info about events in the hotel. secure car parking and when our car didnt start the staff went out of their way to solve the problem.
staff and restaurant room pokey, paint falling off ceiling, no air conditioning, fridge broken, poor standard for its star rating
The hotel's location is ideal. The staff were helpful and friendly. There was no parking facilities on the grounds of the hotel, we were to use the nearest public car park. Our room was not ready on arrival, the reception rest rooms were overdue a clean. As this used to be the Great Southern Hotel, I was keen to stay here but disappointed as not up to the standard as the Great Southern Hotel. Breakfast the following morning was disappointing. The staff were very friendly and helpful, the hotel is situated right in the centre of town.
good location no water in the room which i would expect 4* to have and then charged 8 euro for 3 small bottles , breakfast very basic and parking again there was a charge
complimentary glass of champagne and valet parking
the location is very good
The location is fantastic really central. The staff I dealt with were excellent receptionist and Porter.
Outdoor hot tub
Beautiful hotel with spacious and elegant rooms at the center and heart of Galway, only a 1 minute walk to the train station and a 3 minute walk to the Latin quarter. The hotel is in a beautiful stone turn of the century building that has been updated with all modern amenities. The rooms make you feel like you're staying in a palace.
THe hotel was fabulous and the room was very comfortable
The Location The Bar The rooms The style The staff was helpful enough, but not the most welcoming front desk I have ever come across. The breakfast room is a bit like a cave.
Excellent value- we got a special deal for 26euro for 2 people including breakfast! A hostel would have been more expensive. We are still wondering if it was a mistake! The decor is looking a little tired for a 4 star.
Clean, smart, friendly ... good customer service and nothing to grumble about or spoil relaxation. Nicely fitted out Parking arrangements are a bit of a drag
great location and an outstanding restaurant.service second to none.rooms a bit small but its hard to fault this hotel.
I really enjoyed no
The room was beautiful. very nicely decorated.
The lobby/seating areas were very comfortable and relaxing. Staff excellent. Rooms a little small
It was very comfortable, luxurious and the food especially the breakfast was lovely.
On saturday night they downgraded me to a worse room
this is one of the best hotels i have stayed in i asked that the towel heater be looked at as it was not working and they told me it would be looked at and never was so that was dissapointing.
The comfort of the room was excellent. It was also very quiet - no traffic noise at all.
Great hotel,excellent staff, central location,and a really nice Christmas atmosphere created in the hotel.We have been to Germany for the last three years at this time and I would have to say that the House Hotel surpassed any the hotels in Germany that we stayed in for both value and ambience. In one word ,none.
The staff are a delight, nothing ever seems to be too much trouble. Too many screaming kids running up & down the corridors. Impossible to have an afternoon siesta without being disturbed. We were here exactly the same time last year & never experienced the problem. Maybe, it depends on where your room is situated.
excellent service by staff very helpful no
i liked my stay at galway bay hotel because it was nice an relaxing an the food was good
everything except the weather!
the relaxed atmosphere too close to the amusement rides, our room was facing them,
Nice location and staff are very freindly Leisure/pool facilities are poor and not as presented on the web site. The hotel is a little dated, especially the bathrooms and shower water pressure is very bad.
The service was very courteous and friendly. Location of hotel is fantastic...practically on strand!
The comfort of the room, especially the bed and pillows.
The ample free parking was great. No car juggling to get in or out, which one often finds in Europe. Very nice view and an easy drive to Barna and Spiddal for good food without the crowds. The room was large and comfortable and the WiFi worked well. The staff was very friendly. The restaurant was over-priced for the breakfast buffet compared to other places we stayed on this trip. The wait staff seemed overwhelmed by large groups on tour busses, which made for slow service. Basically, the restaurant was understaffed and over-priced. The Coco Café a short walk up the street had an excellent Irish breakfast and good service for about 1/2 of the cost of the hotel.
THe best thing about this hotel is it's location. On the prom in Salthill and within walking distance of the pubs and restaurants on the main strip. The breakfast at the Galway Bay is one of the best in Ireland. Having stayed in this hotel before we were disappointed with the size of our room (small) and with the noise of the plant machinery (from the pool I think) which went on for most of the night and started early in the morning. Also the pool is small at 15 metres and the price should reflect this.
It was comfortable the breakfast was the best. Too few staff working and the telephone was much more important than people standing waiting to be delt with. Poorly fitted windows the double glazed units to not seal and need a good service. (In our room at least)