Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
calm / kindness
The location was excellent. The bed was to small.
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
Location Room was very hot (it was the middle of Jan!!)
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
Nothing Room, Bathroom facilities, lack of heating
The staff are a delight, nothing ever seems to be too much trouble. Too many screaming kids running up & down the corridors. Impossible to have an afternoon siesta without being disturbed. We were here exactly the same time last year & never experienced the problem. Maybe, it depends on where your room is situated.
The service was very courteous and friendly. Location of hotel is fantastic...practically on strand!
It was comfortable the breakfast was the best. Too few staff working and the telephone was much more important than people standing waiting to be delt with. Poorly fitted windows the double glazed units to not seal and need a good service. (In our room at least)
THe best thing about this hotel is it's location. On the prom in Salthill and within walking distance of the pubs and restaurants on the main strip. The breakfast at the Galway Bay is one of the best in Ireland. Having stayed in this hotel before we were disappointed with the size of our room (small) and with the noise of the plant machinery (from the pool I think) which went on for most of the night and started early in the morning. Also the pool is small at 15 metres and the price should reflect this.
excellent service by staff very helpful no
the relaxed atmosphere too close to the amusement rides, our room was facing them,
Nice location and staff are very freindly Leisure/pool facilities are poor and not as presented on the web site. The hotel is a little dated, especially the bathrooms and shower water pressure is very bad.
i liked my stay at galway bay hotel because it was nice an relaxing an the food was good
everything except the weather!
The comfort of the room, especially the bed and pillows.
The ample free parking was great. No car juggling to get in or out, which one often finds in Europe. Very nice view and an easy drive to Barna and Spiddal for good food without the crowds. The room was large and comfortable and the WiFi worked well. The staff was very friendly. The restaurant was over-priced for the breakfast buffet compared to other places we stayed on this trip. The wait staff seemed overwhelmed by large groups on tour busses, which made for slow service. Basically, the restaurant was understaffed and over-priced. The Coco Café a short walk up the street had an excellent Irish breakfast and good service for about 1/2 of the cost of the hotel.
Udemærket overnatningshotel, parkering Badefaciliteter trænger til modernisering (termostat blandingsbatterier)
Jeg bestilte en sandwich som roomservice på min første dag, som jeg desværre tror var dårlig, da jeg endte med at have tynd mave i de efterfølgende 3 dage, noget jeg normalt aldrig har. På min anden aften, fik jeg besøg af to tjenere, der gerne ville levere en masse mad til mig, som jeg bare ikke havde bestilt. Jeg havde netop lige spist på hotellets restaurant.
Kaos ved indcheckning, Informer om de rigtige afstande til byen, ikke kun 2 km.
..vi besøgte 3 hoteller i ferien, og det var klart det bedste.
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
no spa far from town room smallish and very warm small bed
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
The food was very good
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
Staff could not do enough for you.
silver service and beverages brought to the room. Also the view from our bedroom The rain!
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
Good location and a great price - we will be back. No complaints.
The hotel was very nice, comfortable and clean. good location breakfast could be buffet/continental breakfast wasn´t too big
A clean "no-frills" hotel with good parking facilities. Sterile atmosphere.
The location and the price where the main attractions of the hotel The room was not very clean, and appeared to be covered in stains
the staff were unintrusive but available when needed, a nice relaxed atmosphere There was a group of us, and in two of our rooms the television did not work
the staff were very friendly and helpful and it no distance from the city itself nothin really i didnt like..apart from very noisy next room neighbours but that was not the hotels fault :)
excellent bed and very clean, basic but spacious. A few more small cartons of milk for the coffee and tea stand would have been nice. The fact that football fans were not told to keep quiet when they came in the noise was appaling at 4.00 a.m.
Not overly far from the centre of Galway (10-15 min walk). Difficult at times to communicate with the person at reception.
friendly staff comfortable rooms no
The lift was broken when we checked in and the room wasnt cleaned. Not only that the website said there was a bar but wasnt opened only drinks at reception. In all we were very disappointed.
very nice staff, lovely hotel the price was a little much
Service and decor No
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
the cupcakes were a lovely touch
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
Staff helpful and friendly
Excellent service and very friendly staff. Wonderful Spa
Newly redecorated hotel, large room, very clean, exceptionally helpful staff Room facing onto Eyre Square can be very noisy
friendly staff not quite finished re-furbishment and grouting stuck to bottom of the bath
Someone clearly put a lot of money into giving the hotel a face lift in the recent past. It looks up to date. Our room had three single beds in it that were crammed into the space you'd normally find a single queen bed. The light above the bathroom sink had come out of the wall and was flickering because of a bad connection. Overall the hotel seemed a bit dirty; just small impressions like the stainless steel elevators being covered in finger prints.
The hotel is in a great location in Eyre Square. Other than that, I could not find anything else I liked about this hotel. The hotel is dated and in need of refurbishment. No mini bar in room. There was a kettle, but no teacups or any kind of supplies of tea or coffee?? I asked for breakfast to be delivered to my room, but was informed, the hotel does not do this? Instead I was told to go to the dining room and carry back breakfast. The buffet on display was probably the worst I have seen during many years of travel. The hot dishes consisted of a few hard boiled eggs in a basket?? The staff were distant and unfriendly.
The location was great for shopping and sightseeing in the city Reception area - it is quite small and needs updating
Recently renovated, nice quiet room
good location. Reception employees very nice
Location Late breakfast Amenities
staff were friendly and helpful and the hotel's location was ideal for our stay could do with a good irish breakfast instead of the continental one
The hotel was located very close to downtown, with tons of restaurants and bars at our doorstep. Our room (a triple) was huge, with a very nice, large bathroom and even a sort of living room. Everything seemed clean. Due to its location downtown, it was rather noisy at night from the bar goers. However, it being close to downtown was a plus, so it was a trade off. Also, since the hotel took over the neighboring building, it was a bit of a trek to get to our room. Breakfast wasn't anything to write home about, but I expect that from a continental breakfast
great spot,very close to everything
There was little to no water pressure in the shower head even though they had expensive rain shower heads. It was a slow drip to take a shower. The room smells musty because it's OLD. We had 3 beds in our room, 2 of which were not cleaned because their covers were dusty - probably from people using the larger king bed and not the 2 smaller twin beds in the room. The mattresses were springy and soft - like sleeping on a trampoline. The hot water pot was full of white and black calcium build up that was never cleaned. The only good thing was the renovated bathroom with white tiles and a new toilet. There wasn't even free parking like my booking suggested. It was $10 for over night parking at a garage nearby.
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
Friendly staff and good food Having to go outside to get to get to my room.
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
room was too small
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
Restaurant was great, the staff were great, It's all good!
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
Good and fast service, high standard of the rooms, good location, quiet place. We didn't find any bad points!!!
Very handy, close to all the shops. Rooms clean and stay lovely.
Cheap room Very small room with sloping roof
Fast check-in Near Eyre Square and town Tiny room Was called by reception before 12 to come down and pay for room so they could settle their accounts(?!) Air conditioning didn't work on a really, really warm night in a tiny attic/dormer room
central location. excellent value for money, clean rooms,friendly staff. car parking was in an outdoor car park which was 10 mins walk from hotel. room small - but ok for us as only stayed one night
The receptionist was very friendly and helpful. The room was cosy and clean. It was very central. No parking facilities
Rooms were clean and presentable No service on reception. Walls were paper thin, could hear every other guest in the house at night when trying to sleep.
Very central to all restaurants and shops We enjoyed our short stay but maybe a bigger hotel for a longer stay would be more suitable
Very good location - right in the middle of Galway. Within walking distance to everywhere.
It was very close to the city and the rooms were modern and tasteful. The water drainage was very poor in the bathrooms, the sink and shower became blocked very quickly and took a long time to drain. Also one of the locks on the window was broken so it was very noisy at night.
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.
The room was fabulous and extremely comfortable, apart from the cold See above
Nice hotel,comfortable bed and a good Irish Breakfast offered. Location was slightly further than I would have liked, but very acceptable. ~€8 in a taxi if needed.
Very friendly and courteous staff at this family run hotel who even remembered my name and room number at check out
great value room was a too warm
Lovely room, nice staff
The management and staff were very helpful.
We got upgraded to a kingsize suite for free.
Nice room, nice bathroom Very friendly staff Excellent free wireless Internet connexion Not at walking distance from town centre There was a wedding reception on the night we staid at the hotel with lots of inconvenience
Welcoming staff and comfortable surroundings. Not Applicable.
Given my failure to appreciate the type of hotel the Amber Hill is, I actually enjoyed my stay there. The room was comfortable, well furnished, large enough and immaculately clean. The food at breakfast time was plentiful and well cooked and presented. The staff were pleasant and helpful. I was surprised & pleased at the availability of wireless broadband & even internet access for leisure use It might have been made clearer that the hotel was a fair distance from the city centre- though a taxi was readily available and not too expensive (about 8 Euros). Given how well they do breakfast, and the distance from town, perhaps meals in the evening (not actually a complaint, more a suggestion).
Friendly service, efficient in rearranging rooms, clear directions on the phone and later on in the house. Free good-quality map available. Good price for very good quality. We had difficulties finding the street, as there seem to be not so many signs with street names in Ireland in general. This was easily solved after a phone call.
This was without doubt the best B & B i have stayed in, and i would recommend it to anyone. The staff and information about the area provided by them was outstanding
The nice comfortable bedroom and large bathroom were great. I think it was a little over priced at 198euro for two nights
better than a 4*hotel, amberhill is a very comfortable guesthouse, our room was modern and very clean and had all the things you would need: fridge/safe/tea,coffee tray/tv/dvd/bath/shower/. the staff were very helpfull and friendly. breakfast was very good and included in the price. i will return here again in the future nothing it was all very good
The rooms were clean and the stuff were really nice
Was only a ten minute drive from the city center. The staff was nice enough. The bed wasn't comfortable, with hardish springs. The sheets were dirty on the sides and there was a big stain on the silky coverlet on the bed. We also saw hair in the bathtub drain upon arrival, which didn't help the cleanliness factor. There were loads of young people on our floor who were loud, partying and smoking. (The smoke alarm also went off in the middle of the night due to the smoke levels.) The walls are paper thin, so if you get rowdy neighbors forget getting a good nights sleep. Management didn't seem to bother stopping them only explaining "Anyone can book a room here." Maybe we dropped in on the wrong night, but it was terrible. I felt like I had small children at a frat house. Oh, and the breakfast isn't included at this Bed and Breakfast, so plan on paying 8 euros for your greasy eggs.
Patrick was so very helpful in everything we asked of him, and he took the time to go that extra mile to make our stay comfortable and wonderful! There was nothing not to like. It was wonderful!
the staff were brillient and very accomadating of any needs, they were very friendly and worm and the hotel was comfortable and in an excellent location.
I felt like home, all atmosphere was so cosy, the staff man was very friendly. I liked every single thing there.
The room was lovely, breakfast was great, the staff were lovely and helpful. After staying in a number of bed and breakfasts this one was exceptional. Cant fault it.
beautiful, stylish, brand new b&b in the heart of galway city center. we loved it. Being so central some rooms might be noisy because of the pubs on the street. Separate hot and cold water.
We were not allowed to stay because we arrived at 1045-11pm...they had no one to open the door and forced us to book elsewhere
Loved the location. It´s the perfect experience for a weekend break in Galway.
Dominic the owner was simply fantastic went out of his way to help me a number of times The noise outside - I stayed on a Friday night and the hotel overlooks a busy night life scene - was very noisy but I imagine this would be fine on a weekday night
Lovely small hotel , i really like the decor and how tastefully some of the original features were restored, room was lovely, bed and bed linen luxurious and very comfortable, staff very friendly. i thought the room was a bit small. and some of the services like iron & ironing board & hair dryer werent in room as described, also no wardrobe for storing clothes,
Pedro and his wife are great hosts ,friendly and helpful. The place is beautiful and clean, room warm and hot shower. Well situated on the Galway bay.
The owner did a nice job of taking care of our needs. The bed is very firm and uncomfortable
It was cosy and practical, because It was not in the city center, but really near going by foot. The staff were really helpful.
The excellent service and breakfast.
beautiful seaside location, the city is easily reachable in 15 minutes by foot, free parking directly in front of the house, very clean rooms, very friendly and family atmosphere, great Irish breakfast. Bathroom is very small, the sink was loose
It is a nice place nearby theGalway Bay with a wonderful view, and the service is quite good. Wow, it is extremly clean!
Friendly and helpful hosts. Fantastic breakfast and comfortable rooms. Easy walking distance to Galway city centre.
the service was excellent and the family running the place very kind. Breakfast (included in the price) was perfetct.
people and the view no complaints
Excellent stay here. We had a triple room and it was spacious. the owner was very helpful. great stay.