It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer. My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.
Large room, comfortable, quiet No decaf coffee in room, tub drin was not working
The bath tub was old and the pair was pealing. It was a total turn off when it came to showering. Other than that it was good for the money spent.
This place was disgusting. The smell in the lobby was odorus and musty. My room was mediocre at best. I would NEVER stay at this place again. Needs to be closed down.
Bed was comfy. Shower was hot. Towels were clean. Had a pullout couch and desk. I was by the elevator and could hear everyone coming off and going on.
Room was excellent except tub which was peeling paint. Front desk said hotel was currently in progress to refinish tubs Breakfast would have been better with scrambled eggs
The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken. The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.
was a great place to stay whiel I was seeing family, central to everything I needed to do while I was in town, and a welcome respite, a quiet place to retreat, when done with the day. I know they're in the middle of a remodel, but there was a pervasive smell of mildew on the first floor near the pool and near my room.
Close vacinity to activities and main roads. Lack of HD TV and a microwave.
Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean. The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.
DO NOT STAY HERE!!!! THEY HAVE ROACHES, THE STAFF IS UNPROFESSIONAL & THEY DID NOT GIVE ME A REFUND AFTER I HAD TO KILL AND SHOW THEM THE ROACH. THE MOTEL'S ARE BETTER THEN THIS TRASHY PLACE!
The location was great. Children enjoyed to indoor pool area. The bed was very comfortable.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity. Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.
Room was big and comfortable , lots of space for just the two of us . Bed was huge , sheets and comforter were clean and I was satisfied with that , the bathroom was clean as well and that was another plus . The towels were small and useless for drying off , that was the only thing that annoyed me . Other than for the price , this place was amazing and definitely more than I expected .
Nothing The place smelt like drugs and there was clearly some illegal activity happening outside. The window to the room had been broken and could be opened from the inside or outside. Definitely wouldn't recommend
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
Nothing It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy
We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well. We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Good location, exceptional rate. Appears to be in a safe neighborhood. Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
The people at the front desk were very nice and inviting. Good value and a decent clean room for the price. The breakfast set up could be better.
The room was spacious and the hotel was in a very quiet location. The staff was very helpful, especially the guy at the front desk. You will hear people walking above you if your room is on the 2nd or 3rd floor.
the price all was fine
The Mulberry Inn was a great value for a family vacation. The rooms were clean, the property was well-kept and the location was convenient. The staff was great - from the receptionists to housekeeping to the wonderful ladies at the breakfast - all were exceptionally professional and friendly & made an effort to accommodate the guests. While this hotel was not a romantic retreat or exclusive resort, it was an excellent place to stay for my family - the grounds and the pool were well-managed, the breakfast was great and the rooms were clean - and for less than any of the other neighboring hotels. We weren't expecting high-end accommodations, and we didn't get that. Instead we received a practical, clean and well-managed hotel for a great price. The biggest "issue" was the hallway of our building was a bit worn - it could've used a new carpet & maybe lighting less harsh than the cold LEDs.
Friendly staff and a reasonable breakfast each morning with lots of choices. That was a treat. dID NOT LIKE THAT THE SMOKE FROM cigartette smoke near THE BBQ pit came straight into the room and the whole room smelt of smoke. had to keep windows open. A door snake across the door would help stop this from happening.
Location and the staff rooms were older and it smelled liked the carpet and furniture smelled like cigarette smoke
Pretty nice accommodations for little money. Breakfast was simple, but good. Better than a typical continental breakfast. The walls and floors were dirty. Floors in both hallways and in our rooms were very dirty / stained. Upstairs hall smelled very bad all 4 days we were there. Our bathroom had plumbing issues. Tub faucet leaked steadily. Toilet ran on it's own about every 15 min. Toilet was loose and wobbled on the floor.
It was very close to Ft. Eustis. It was very clean. No elevator. Had to carry luggage up a flight of stairs.
Came in for the One City Marathon, easy access to freeways and lots of nice food places in walking distance.
Location is good for upper Peninsula actually it is in Hampton Roads The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)
I like the location of the Newport News Marriott at City Center. There were places to eat, shop, take a leisure walk, beautiful scenery, and accessible.
Clean well appointed rooms. Excellent breakfast. Friendly staff. Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.
Nothing The staff and management
Staffing was very good bed linen not really clean...housekeeping needs some work...
Clean and comfortable stay. Great location to all things in the area. Breakfast could use an update,. The breakfast was lacking in options and flavor.
Excellent customer service Broken side entrance/exit doors.
The building needs to be updated. Iron in the room fell apart when picked up, will not stay there again
There was absolutely NOTHING to like There was a pair of boxers that were already in the room when my girlfriend and I got there. No available steamer, had weird funky smell, oh and the roaches were disgusting. Too bad they were inconsiderate enough to still charge me for the first damn night after all this, the front desk staff are RUDE and CARELESS and I think the manager does a terrible job running it. She's never around anyway. 0 stars, I'd just burn the place and invest in something else if I were the staff.
Great room for the price, staff was friendly and helpful.
The bathroom was clean. Room was cheap enough. Lots of loud neighbors. The room didn't feel super clean and smelled a bit stale
Easy check. Nice staff. Great location to my destination. There were a few spider webs on the ceiling. Other than that the stay was great.
suite was amazing great breakfast
Seems to be rather new and price is good. Sound insulation is not that good.
Customer service was awesome
Spacious room. great for family. conveniently located off the highway. very satisfied. yes, the one bathroom in the private sleeping quarters was a bomber, but we managed. no general closet space for luggage and coats.
The hotel was under construction and I drove 13 miles to spend sometime with my fiance. So much noise for the room I reserved I got a headache so I upgraded and paid for the suite instead. The pool was unavailable because keycard readers didn't work.
The renovations were beautiful!
The room was clean and the location was definitely a plus. We had a great time during this stay. The front desk staff was very helpful and we enjoyed our stay. We came down to get some breakfast and they started cleaning up 30 minutes before they were set to close. I couldn't understand that. I know they want to leave, but if its supposed to be until 10, why close @ 9:30. One drawback I did not like.
It was clean and it was smell great and the staff was very helpful will stay there the next time I go pick up my grandkids No everything was good the hotel was clean and the floor that I was going was just renovated
clearness, the staff was great and very helpful. When i checked in late on Thursday night, the lady who checked me in was very nice and pleasant. I've stayed here before and I really enjoyed my stay! nothing that i didn't like my stay was great.
In room Kurig coffee. Room was previously a smoking room. They tried to cover it up but is smells bad.
Clean room and Friendly Staff. Was chosen as Customer of the Day and given a 'Free Upgrade to a Suite'. Loved the experience that I had at the hotel. Will definitely be staying there again.
Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.
It was new, spacious, well-appointed rooms
My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.
Everything was clean, the shower was good, and the bed was comfortable. There were only three pillows, and they were soft to the point of uselessness (fortunately, we'd brought some of our own). The room was not well insulated - we could hear every word of the people walking past, the TV next door, and every footfall from upstairs. Overall, a disappointing experience.
Nice place, large rooms and beds. Carpet is probably the exact carpet that was installed the day the building was erected in 1840. Staff was very friendly, it's just...dingy like the back side of a casino. It's more of a $49/night hotel but it will suffice and hey...the breakfast room was large so that's always a plus. As explained above
The staff was extremely nice and the location of the hotel was ideal.
They were ready for us. We got there late and the lady at the desk had everything ready to go. We we were in our room in minutes. Very nice and comfortable stay. Nothing. The visit was nice.
I had a quick stay at this hotel and was so pleased with every aspect. I was departing on a very early flight so I asked if the airport shuttle would be running at 5am. When I was told it wasn't, the front desk employee, Lee told me he would have a taxi waiting in the morning and the hotel would pay for it. Staff was friendly, location was convenient, amenities were lovely. They didn't have a clock in the room and I was told they are in the process of removing them. Odd.
I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
The staff was very friendly and helpful. We weren't able to get an extra rollaway bed but then it was a last minute reservation and we got the last room.
Breakfast and bathroom amenities Small bath towels, difficult to park, internet slow, pool empty.
Room & bathroom were generous size. Water pressure was great. Breakfast was different each day. Loved the cookies & milk @ night. Front desk was helpful, loaning us decks of cards & an envelope. There was a small bloodstain on the sheet. The room AC blew directly on the bed & there was no way to adjust the vent. I miss having a table & chairs - now it's a desk.
Bed was comfortable, staff very friendly and helpful, good price, coffee was good! The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).
People. Everyone in this hotel is so nice and helpful. None.
Staff was great Paying for breakfast
clean and comfortable - great breakfast
The modern look and the newest of the hotel. The fresh coffee and lemonade with cookies in the lobby when you come in or leaving. Hidden charges put on my card that were not communicated. Need to watch whatever card you use.
Non smoking room had smoky smell.
The gym was well equipped. It was a little far from VA Beach but that was our choosing.
Clean with friendly staff Located between a supermarket and a multiplex.
Bathroom in room was immaculate, bed was comfortable and all the bed linens were fresh. Room was well kept as was the entire hotel. Staff was very friendly and always had a smile. Rooms were good sized. Hotel was in a great location. NO
The staff was the friendliest staff I have ever had at a hotel! Everyone spoke to you. They are engaged. Clean and modern.
Our baseball team has stayed here several times. Enjoy the indoor pool and nearby movie theater and restaurants. Beds are comfortable.
Clean room. Great breakfast. Good location. Close to Movie and Shopping Center. Had a slight printing problem in the corporate center. Staff not able to fix.
Very friendly staff. Excellent rooms, lobby. Pool and hot tub not bad but could have been cleaner. Overall very good experience. Would stay again.
The staff are great, friendly and want to please, but are limited in what they can do. The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?
The room was a nice size and clean. We let them know we would be a late check-in at 12am, and we were there at 12:05am...They were 100% booked and I am grateful they held our room for us. The front desk staff were courteous and helpful. I would stay here again as the location was easy to access from I-64. The breakfast was ok; however, it was free so I won't complain. I would suggest the eggs and sausage be cooked a bit differently, less soggy/runny. I should have asked for extra blankets because the comforters on the beds are thin. This is just a personal preference. I was hesitant to call room service at 2am for this. It may be helpful to keep a couple of extra blankets in the closet for guests.
The pool and hot tub were un serviceable they looked really dirty
Kinda icky but I survived Kinda icky but I survived
The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.
Large spacious suite. The breakfast was decent, the staff was kind and very helpful. The beds could be more comfortable.
The staff was very friendly and the amenities were very good. My friends and I have stayed at this location for the last few years since all hotels in Hampton, VA are booked for the Hampton Jazz Festival and I thought I asked for a non-smoking room and that wasn't the case. All of our clothes and belongings smelled of smoke. I wanted to request another room, however there was a sign at the front desk stating no vacancies. I will know better next year.
It was a decent place to stay for a reasonable price. They also allowed my husband and I to check in early which was much needed after a 10 hr drive! The location was difficult to enter & exit when leaving or returning to location after being out & about.
The staff were helpful and friendly. The faucet was not secured to the sink. The outside flooring and stairs were cleaned just before I checked out Monday morning (between 6:00 and 7:00, high humidity) and I slipped and fell down the stairs with luggage in hand. Perhaps there might be a better time to mop the steps or when they might dry faster.
Very nice people asked how we are doing asked about my granddaughter The hot breakfast
Convenience. The front desk staff and 1 cleaning lady was MEAN, INCONSIDERATE, and CARELESS. While staying there with four kids ages 9, 7, 2, and 8mths old the rooms had obvious flaws like leaky toilets, smelly fridges, sink clogged, and the worst customer service ever. Its like they hated their jobs. Being 5 hours away from home they were awful with accommodations being that our car broke down. We stayed a total of 4 nights and couldn't even get extra towels or housekeeping until after 3 everyday. I would NEVER stay here again. Ever!!!
There were two chairs in the room I woke up on my last morning to find myself covered in bedbug bites, pillows were flat and uncomfortable, room was dirty especially the bathroom. There was a helpful female on Saturday morning who redid my room keys since they were keyed wrong by the male the day prior. One key was just flat out broken and didn't work
It was worth the price paid. the room seemed a little small.
The room was comfortable and looked nice The air conditioner did not work well and something bit my arms and legs up while I slept at night
Nothing They quality of them room ... Dirty and not well kept at all I ended up leaving same day. I couldn't take it.
Very friendly and clean Nothing
Location is great, good breakfast, clean room
The staff was exceptionally friendly and gave great customer service. The entire paint job on the inside and out was good. The rooms were not clean. Upon entering the room immediately we noticed there was no mattress covers on either of the 2 beds, and then when we lifted the mattress there was several noticeable dead hair follicles not to mention pubic hairs.
Check in was easy and courteous. The room was clean enough for a short overnight stay. The beds were comfortable. The hotel was very noisy. People roaming and slamming doors well into the night. My friend stopped in town on her way up north so we were up until at least 2am and there were still children running up and down the hall. The complementary breakfast was almost non existant. I had to stop on my way to work to get something to eat.
Wouldn't recommend it to others. Room was small but adequate for one person. The girl at check in was great. She was appropriately dressed and even called to make sure everything was working. On the second day arrived back from visiting family in the nearby hospital, the room had not been cleaned, bed linens not changed nor bed made. The only thing done was new towels and light straigenting. Hair from cleaner was all over. It was quite disgusting and I was too tired to complain. I was quite taken back by the check out man. He looked dirty, wore a knit cap, tattoos and face jewelry, pants below his underwear. I didn't feel good about him having my credit card info.
The location was nice for the price. Able to quickly get anywhere in Newport News. We did stay there most of the stay, but I will not use this hotel again. The whole place smelled like cigarettes. Ours was a non-smoking room and after running the A/C all day, didn't smell. But the hallways, elevator, and lobby all smelled like smoke. The room was very small, but usable. The bathrooms were not up to *my standard* of clean.