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The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Everything. It was amazing.
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Parts of the grounds were very stinky
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Everything, was nice! access to the beach you could improve
Generally it was clean and the booze was of good quality. No beach, poor service, resort smells bad and the food is not very good
The room was cleaned and made up very nicely each day. Different animals made out of the shower towels were placed on the bed each night. The food was not up to the usual standards for a hotel of this price range. Spent a lot of time pushing time share options....
The all inclusive nature was great, the staff were fantastic. The wine
Location The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Location - close to downtown Carmen Pool some staff Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important! Wifi is very bad
Staff was prompt to correct issues Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.
If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.
Location is great. Close to all the action and the beach. They don't leave towels or replace robes if they take them. I love music but if you don't know that is a loud hotel because it's right on the hustle and bustle street. They send you to Kool Beach for loungers. Kool beach charges $700 pesos that you can use in food and drink credit. Cheaper to go to Lido they offer free loungers as long as you spend a min of $150 pesos!
Beautiful hotel. Very nice and clean You can never have guests over. The staff and horrible and strict. It's like Fort Knox getting in and God forbid you want someone to come over to your suite for a drink before you go out. You can't unless you have their wristband. Definitely won't be staying here again.
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Excellent customer service Everything is nice
I was so surprised on how nice this hotel was. At the price I was expecting a lot less. The staff was very nice. I really like the separation between the family side and single/couples. the hotel has so much charm! Mexico. While I thought Playa was better than Cancun about ripping off the gringo, I was wrong. We got stopped leaving the hotel by the police for going the wrong way on an unmarked 'one way ' street. Officers wouldn't give us the ticket, just $50.00 cash
the decor the toilets are not physically separated from the living and breathing spaces in the room. It is awkward to urinate with no door!
Nice compromise between authentic Mexican and a more modern hotel. Got tired of climbing the stairs. An elevator would have been nice.
The room was clean and the staff was friendly. I'd stay here again!! Very close to 5th ave and a 5 min walk to the beach.
Great value for money, good service and nice treatment from the stuff far from city center, poor breakfast
The room was nicely decorated and clean. The bed was memory foam and amazing - top quality. The staff was attentive and amazingly helpful. The grounds were beautiful and family friendly. But there were areas for adults only which was a plus. I don't have a single negative thing to say about the hotel.
Beds were hard and a little creeky Really could use a hot tub
It was in a good location. Quiet off the main drag but close enough to be close to the things most people want to check out. The pools and grounds were very attractive. The staff were not really all that...easy to approach or good communicators, seemed like the guests were a distraction. Also, they said they had Yoga, and they might have, but it was not something that was easy to set up or attend.
This gem of a hotel surpassed my expectations! It was so charming and well kept. The staff was very friendly and told us the best places to eat, sight see and beaches! The continental breakfast was perfect! Would definitely come back again! The only thing was that the bed was a little too firm for my liking.
The grounds were just beautiful and the room was very clean and nice. A peaceful oasis just a few steps from all he action on 5th. The staff was wonderful!