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Rooms were nice and clean. I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.
Very clean, nice room, great location Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.
Good location downtown, nice staff. Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.
The hotel is centrally located within walking distance to every thing. Room was beautiful and clean. The shower felt so good after a long day on the beach in the sun. The beds were comfy but the pillows could be a little harder. The staff was amazing...always pleasant. The free breakfast was far more than we expected and was a great way of starting the day. Love the valet parking. ...very convenient. We will definitely be back next time we are in town. Kathleen Kelley September 2015 Pillows, not that I hated them...just that they need to be alittle harder....not enough neck support.
Directions and signage are not easily understood or noticed
We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly. There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.
The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.
Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff. Nothing.
The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!
Staff was very attentive and friendly. Debris on floor. Mold on shower curtain. No drain plug for tub. Horrible pillows and breakfast
We were staying in Portsmouth overnight with some friends. Great value for the price. Clean rooms & bathroom, comgortable bed. A little dated, but again, a good value for the money.
Staff is friendly and knowledgeable. I love Robbin! He's nice, helpful and courteous. I always look forward to seeing him at the desk. Rooms are very clean, but could use some minor maintenance. My lamp shade was missing the nut that held the shade on, so it was tilted, second light in bathroom didn't work correctly, , minor things that are not always noticed.
Clean night clerk was very helpful in suggesting places to eat
Beds were comfy
Close to everything. Including the best liquor store in NH across the street. Air was nice and cold. Coffee was good too in the am. Wish the bed was was a queen.
The people next door had the TV on loud all night - called front desk - they said they called the room but couldn't get hold of anyone. Moved us at 2:30 AM to another room - but next to air conditioning noise - then to another room where the traffic kept us awake all night. We were travelling from Halifax, NS to PA - driving all day and was to drive all day the next day - wasn't impressed with not getting any sleep. We usually stayed here with no complaints - too bad this happened at this time. Will look for another place next time.
Low Rates Awesome Friendly Service Comfortable Room
was not as clean as it could have been
friendly staff comfortable bed difficulty regulating room temperature lack of warm blanket paltry selection of food items available for continental breakfast
Front desk staff very helpful with local info. Breakfast is fairly basic
It was very clean. Coffee ran out when I came downstairs.
I thought our room smelled and felt a bit musty.
Very clean and a great location Valet parking was the only option
Location was fantastic....right in the heart of Portsmouth. Nothing
Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable. At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
Very clean and modern, friendly staff and accessable to dowtntown
Unable to stay here because they had no confirmed reservation
Overall nice place No bath tub!
Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice... I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..
I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything. Parking stinks
I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday. The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.
I enjoyed the stay, plan to come back.
The room was spacious and clean and the staff was very friendly. Good solid value. Nothing to really complain about.
Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)
Hotel staff was great - very helpful. The room was great for our family.
It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good. The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.
Staff hardly spoke English. The hotel smells like mold
Kindness friendines of breakfast staff. Very hard worker. In room clean Pool and hot tub have been broken for months!!!! Check-in staff staff stated it is on Web site but not listed. Also rug being replaced but not cleaned after day''s work.
very nice staff.good location.
Right off the highway, easy to find. Mice poop in the drawers. The room had a mildew/mold smell too.
The carpet and some of the furniture were wet as a result of a plumbing problem, yet they still put guests in the room. It smelled moldy. Pool and hot tub were closed due to the same issues. The steak was doing their best and stayed pleasant but the accommodations were decidedly substandard.
No frills place to lay your head. For us, it was a halfway point to a Maine vacation week. Front desk clerk was accomodating, letting us borrow his personal information phone charger for a little bit when we'd mentioned we'd left ours at home. Pool was down and drained, which bummed my kids out because they were looking forward to a swim when we pulled into town. Our basement room felt musty.
Easy access to highway Couldn't sleep because of truck noise on 95.
the vending machine hot tub/jacuzzi out of order
Location Pool was not operating.Advertised a working pool and hot tub.
I was under the impression when reading online that we would be within walking distance to things but there was only a liquor store that was within walking distance. We were also put in a room that was near stairs which creaked loudly & were awaken multiple times because of this. Our room was clean but had a bad smell & there was mold on shower curtain
clean and the location to downtown the hot tub was broken
My family enjoyed the pool and hot tub, the rooms were good and it was literally right off the highway. Very close to Maine. Free breakfast was only to 9 am.
The breakfast was great, staff was very nice, the room size was just right for us. Great location to downtown and parking garage since parking is off site. Will definitely choose this hotel again. Nothing
Great location within walking distance! We came as a staycation to go out with friends we haven't seen in a long time! We had three different interactions with the staff, and all three were very disappointing. We had drinks with friends (who were also hotel guests) and asked for extra glasses, which came an hour later, and the staff member who dropped them off just had a terrible attitude. It was obvious he was unhappy about it. Came back from dinner and drinks to a very rude third shift member who told us we had a noise complaint and grilled us about who was staying in the room. We hadn't been in the room since 7pm, so I don't know how that was even possible. Then we were given a late checkout till 12:30pm and were getting ready when a very rude house keeper can to the door at 11am and told us we should have left already. We explained and she scowled and stormed off! Needless to say we will not be back.
The staff and food Room was not clean-trash under night stand, hair on Shower wall, large cob webs in corner of room. In dire need of upgrade-stained lampshade and carpets, furniture ripped and worn.
Friendly front desk. Clean and warm lobby, decorated nicely. The beds are uncomfortable and there was a party going down next door.... Started at 10pm loud music and ? Wrestling. Very loud, called downstairs but didn't help it continued. Thankfully the fan in the room drowned out the noise a bit.
Friendly staff, nice facilities, great price!
Clean and convenient hotel to I-95 with a very pleasant staff . Very nice breakfast included . Chair in room needed reupholstered Tub very slow to drain.
Close to downtown Portsmouth Did not include breakfast
Location is awesome and right downtown Nothing to not like
Very well done. Excellent appointments. Great in town location. Charming Breakfast was rather grim
The Portsmouth Hotel is wonderful. Excellent service. Pleasant and helpful staff. The room was beautiful.
Inexpensive. Good location near Portsmouth and NH beaches. Water was hot and good water pressure in shower. Lobby smelled bad. Internet access cost extra. TV had HBO, but no ESPN, CNN, Fox News, etc. Only provided 2 small towels. Mattresses soft & uncomfortable. Room wasn't made up until 5:00pm
It is a good place where sleeping if you're driving to another city and you have to stop for the night
Clean,quiet odor of smoke (there was no non-smoker room available )
Close to turnpike and stores. Not enough staff. I waited 7 minutes to check in. When I had to check out there was nobody at the desk at all, just a sign saying the clerk was away assisting a customer. I was going to be late to my meeting so I just left my room key and called later to check out over the phone. 4 floors, over 30 rooms per floor, and only ONE ELEVATOR. You will be waiting a long time to get on the elevator. only one ice machine, and it's on the first floor. No fridge in room. No microwave in room. Microwave is on first floor. If all you need is a bed to sleep in, then this would be fine. But if all you needed was a bed to sleep in, you wouldn't pay as much as they charge for a room. Over-priced for what you get.
I tried two room and they were both very dirty, and decided to leave. The front deal staff was very nice about it. Wouldn't reccemond anyone stay here
The terrible staff
The location was good When we got to the hotel they had one floor with no A/C and only had smoking rooms left otherwise. We are both allergic to cigarette smoke and had a hot, humid, miserable night.
respectful staff. when we arrived we could tell the hotel was not top notch. While checking in I was informed that they had no rooms left with an ac in them or a fan. I was offered a 20% discount upon check though i was not pleased as i had made the reservation well ahead of time. We got our things and headed to our room, when we got in we checked things out to find that there was what appeared to be feces on the sheet of one of the beds. Between not having ac and the feces it was the last straw for my fiance. We called around to fine another hotel and i asked to be creditied back. The receptionist had no issue with giving my money back and was respectful about it. We were able to book a hotel about the same distance from hapton where we would be going for the next couple days for $15 more a night in a MUCH nicer hotel in andover ma area.
Clean, Convenient. Wished there was shampoo and conditioner.
The staff was excellent and very helpful.
The hotel was in a good location - just a few minutes off of the highway. The hotel pictures online make it seem like this is an indoor hotel, which I value for safety, traveling as a single female. While part of the hotel was indoor, there were at least two building that were outdoor like a motel. My room was also a nonsmoking room but it smelled like someone had just been smoking in it. When I called the desk over 5 times to switch rooms I could not get a hold of anyone.
It was close to downtown Portsmouth. The young woman checking me in didn't find my reservation for a long while... The room I was offered smelled of smoke, I complained to the manager and was promised a smoke free room for the next night. I was also promised that I didn't have to pay for the first night, which was correct. The next day I removed all my belongings before leaving the hotel, when I came back in the evening to receive my smoke free room, I was told that the hotel was full! The manager was away - and the man handling our matter could not promise another free night in the same room that smelled of smoke, where I stayed the previous night - although the plaque on the desk promised, "If you're not fully satisfied, your stay is on us". We decided to leave the hotel!!
It was clean, friendly staff, free hot and cold breakfast, 10 minutes away from downtown Portsmouth, free parking, indoor pool, exercise facility, minutes away from I-95, a food market around the corner if you forgot anything, about 12 minutes to Kittery ME. It was a good hotel.
Loved the swimming pool, hot tub, soft pillows, shower!! If they had more tag one shuttle it would've been perfect!
The staff and service were both excellent. The free shuttle to downtown Portsmouth makes it a great location.
When the shuttle was on its regular schedule & not ferrying wedding guests who had missed their ride -- it was a nice service to downtown. Room smelled like cats, AC was musty & dank. Outrageous price for a room with absolutely no amenities. Are q-tips really too much to ask?
Pool and hot tub. I wish there were more selections on room service menu. Also a couple of lights in room were broken and clock was wrong time.
We were given a corner room which we were very happy with as it is usually a more quiet location building wise. Couldn't have been more wrong... Either an HVAC or some type of fan was located in the wall, behind a locked door, at the foot of our bed. It was EXTREMELY noisy. After several hours of trying to sleep, I called the front desk to request a room change. Yes, it was that noisy. No one answered at the desk after two attempts. I got dressed and went down to the lobby. No one could be found ! (It was 1am at that point). We ended up turning the heat down to its lowest setting and although we were freezing, it was somewhat more quiet. Not pleased at all.
The staff went out of their way to make sure we were comfortable and had everything we needed. The room smelled like cigarette smoke. Otherwise, the place was great.
Hot tub!!! Bathroom was pretty small and the sink is outside of the bathroom. Husband said the bed hurt his back but I slept fine
Staff was friendly checkin was easy . The room needed one more chair .
I could not access the Wi-Fi.
This guest did not leave comments about this hotel.
Room very clean. Staff very friendly Toaster didn't work breakfast only fair Also TV was very slow to change channels
the friendly staff and the cleanliness the hotel was great! my kids and I love it!
This guest did not leave comments about this hotel.
price, free breakfast, friendly staff, pool Beds were too soft, no support. Had issues connecting to wifi - devices could see and connect, but the authentication would not come up, so we could not connect out
staff outstanding beds too soft
The price was competitive, and the location was convenient. Also, the hotel was quiet. The hotel room cleanliness could improve, as well as some in-room updates.
Clean, I was able to check in a little early. The bed was very comfortable in our room. Sink was not in bathroom. But not a big issue at all.