Quiet and relaxing Hard to find the Free shuttle. Had to ask at the Airport Help desk, then it was easy and convenient .
Perfect travel location: 10 mins from Airport, free shuttle, confortable rooms, perfect for an early flight & smoke free rooms. Patio door could have been better sound proof. The door did not seem to have a very good seal.
breakfast/ airport shuttle only not very clear where to obtain it. tried several times to contact hotel with no success room was located at about a two block walk from reception-no elevatorairport noise, not well insulated and on a busy parking lot certainly only a basic three star rating at best
The courtesy bus service to and from the airport.
nice, good size and clean room did not offer free parking for customers
bathroom door need replacement
i didn't stay that much i went there to sleep, The hotel was nice and clean, The staff were so helpful. no.
Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.
Close to airport, good for late arrival and free transfer bus. Handy for exhibition and conference centre. Breakfast seemed a tad expensive, but consisted of a wide range of good quality food.
close to airport and shuttle service
Nice hotel, very clean, and close to the airport. Good value. I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.
I would like to mentioned about hotel staff. The young blood in hotel were the best to serve me during my stay at holiday in Ratingen. The charges were too high, for one night 350EURO compared to other international hotel services was like the hotel cheated with me on hotel booking.
service is awful service
the personell, the room yes, it was not possible ot have the internet connection in the normal room , and I had to took a superior room. I probably will not come back to the hotel for that reason
Where is free wifi ? Small ,old style tv.
Good restaurant and very friendly staff. Sometimes it is hard to order a drink at lobby.
Very good restaurant attached. Staff were very helpful and pleasant. Room was very clean. Only two pillows for a two bed room. If there had been two of us it would be been a bit uncomfortable. Room was quite hot at night, although there were two hot days, not sure what could be done about it though.
excellent rooms, very clean, friendly and professional reception staff
Very peaceful and charming hotel in the middle of nature but near Ratingen.Excellent welcome. Must be reached by car.
the breakfeast no possibility for dinner
Environment, staff, breakfast, Room sapce
Very friendly and personal service. Beatyfull and quiet scenery and at the same time convenient location.
I stayed there short tiem only one night and I can not enjoy it enough. Difficulties to find the hotel. Beatiful gardens.
Good quality of services and warm atmosphere, very pleasant place, perfect for nature lovers which are looking for a comfortable break. I would recommend this hotel particularly for mature couple. The price, a little bit too much expensive, in comparison with the location and services of the hotel.
Man behøver ikke forlade hotellet for at spise
Rigtig fint hotel med dygtig personale. Ligger rigtig godt for messen og nem adgang til lufthavn. Prisen på parkering, det kostede en bondegård og burde være inkl.
Super hotel, med gå afstand til Dusseldort lufthavnen. Super værelse.
Hurtig check in. Nærhed til lufthavn. Et fornufigt udvalg af restaurenter. Behagelige og nydelige rum. Rengørings kvalitet super. Nej
Godt hotel beliggende meget hensigtsmæssigt til DUS lufthavn. Jeg kunne ikke få serveret morgenmad efter 0600, da jeg var på en speciel rate for overnight før flyvning. Dette stod dog på ingen måde beskrevet på jeres hjemmeside og jeg blev heller ikke gjort opmærksom på dette ved indcheckning - for dårligt. Bookingen blev lavet på baggrund af en fornuftig rate inklusiv morgenmad!!!!!
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
Spa and the cleaning
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
correct and normal hotel, no negative points,
great location to airport and business district, garage space, restaurant with nice / interesting menu
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
Restauranten er god, men det er et minus, at baren er integreteret med restauranten. Det var virkelig forstyrrende, da der var mange mennesker i baren mens jeg spiste min middag. Når man betaler over €200 per nat for et værelse, bør der være gratis internetadgang
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
Very good and safety place!!
The restaurant food was excellent and the staff were very attentive.
Too few towels for 2 persons
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Staff were outstanding.
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
Super godt familiehotel til prisen. Et minut til den gamle bykerne i Ratingen, som er en rigtig hyggelig by. Gode parkeringsforhold. Direkte sporvogn (ca. 20 minutter) til Düsseldorf centrum fra hotellet. Direkte busforbindelse til Düsseldorf International Airport. Meget sød og imødekommende hotelvært.og øvrig personale. Udmærket og varieret morgenmadsbuffet.
Excellent, friendly service
Courteous, helpful and willing management and staff. Room clean, well decorated and of good size. Good breakfast.
Hospitality was excellent. Close to Ratingen Ost Bus and Train station. Free wireless internet. The room I stayed in was too close to the Reception. Would have been ok if the room was sound proofed. Strong smell in room.
staff cordial, break fast quality need to improve a lot by adding few good options not having a tea/coffee station in room is inconvinience, 2. staff are not staying in night so if there is any emergency there could be problem
The breakfast was excellent The price was to high, EUR430.00 for two nights, reason was Conference in town, but I still find it way to high.
It was quite, convenient and rather cozy. And also, location for going to railroad station and city center was good. Room rate was high during the time when I stay at but I think that it was due to the Messe in Duesseldorf (I do knot know the rate at normal days without Messe).
Jeg bestilte (og betalte) for luksus værelse på 9. etage - ved ankomst fik jeg udleveret nøgle til standardværelse på 2. etage - jeg klagede og fik derefter nøgle til standardværelse på 7. etage. Der var ingen picolo, eller anden hjælp til bagagetransport. Man føler sig bedraget når man har bestilt og betalt for et luksusværelse, og herefter bliver anvist et standardværelse. Denne fremgangsmåde klæder ikke et 5 stjernet hotel.
Vi rejste 4 personer som alle havde samme mening. Vi synes det er for ringe at man skal betale for avis, man skal betale for en kop kaffe i polen selv om man lige har betalt 15 €. Der skulle også være et billigere morgenmåltid, hvorfor vi ikke spiste morgenmad op hotellet
Udemærket hotel til business ophold. Stilen er Japansk inspireret, men stadigvæk meget "tysk" grundighed over tingene. Deres udvalg af mad på deres Room Service spisekort, burde også indeholde nogle pasta retter.
Great room exclante staff 250Euro is too much even in Medica time!!!
It had a friendly atmosphere. It had a good location regarding the Düsseldorf airport and Messe Convention Center. It was out from the mess of Düsseldorf and its traffic. On the other hand, it was very pleasantly located to train station, airport, Messe and the downtown. I learned that it has recently changed hands. It is in the process of a decent renovation. With some guidance, I am sure it would be a boutique hotel. The breakfast hall, the service and the workers were very kind, professional and friendly. I did enjoy staying at that hotel, although the price during this time of the year was quite high. Not much to say. I would love to stay again next year. If some artisan applications could take place, I would love it more.
The bedroom was large and comfortable. The price of the breakfast was too high.
The Hotel was very central to Ratingen and all the points of interest were within walking distance. Also, there was secure parking behind the Hotel.
There wasn't parking place.
Nice large rooms, spacious bathroom, great breakfast buffet, very friendly staff Room and Bathroom very cold, despite keeping central heating on full power Reception no manned when I checked in. Instead key had to be retrieved from secured key locker
friendly and extremely helpful staff. cleanliness was superb. the lift was a bit scary but used the steps easily.
Spacious clean room, very good bed. Digibox is not as nice as a real person, but we did arrive late in the evening
the staff was very welcoming, rooms very clean, breakfast very good and there is excellent restaurant nearby, I will come back definitely I could not find anything
That the owner was willing to serve breakfast earlier than scheduled.
Breakfast is excellence. Dinner at the restaurant is amazing.Great value for your money. Very friendly, Clean. Quiet. love the location Not crazy about the key-door room system
The friendly staff, the clean and comfortable room, and the abundant healthy breakfast choices.