Close to airport, good for late arrival and free transfer bus. Handy for exhibition and conference centre. Breakfast seemed a tad expensive, but consisted of a wide range of good quality food.
i didn't stay that much i went there to sleep, The hotel was nice and clean, The staff were so helpful. no.
close to airport and shuttle service
Perfect travel location: 10 mins from Airport, free shuttle, confortable rooms, perfect for an early flight & smoke free rooms. Patio door could have been better sound proof. The door did not seem to have a very good seal.
Quiet and relaxing Hard to find the Free shuttle. Had to ask at the Airport Help desk, then it was easy and convenient .
bathroom door need replacement
Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.
nice, good size and clean room did not offer free parking for customers
Nice hotel, very clean, and close to the airport. Good value. I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.
I would like to mentioned about hotel staff. The young blood in hotel were the best to serve me during my stay at holiday in Ratingen. The charges were too high, for one night 350EURO compared to other international hotel services was like the hotel cheated with me on hotel booking.
The courtesy bus service to and from the airport.
breakfast/ airport shuttle only not very clear where to obtain it. tried several times to contact hotel with no success room was located at about a two block walk from reception-no elevatorairport noise, not well insulated and on a busy parking lot certainly only a basic three star rating at best
Where is free wifi ? Small ,old style tv.
service is awful service
Good restaurant and very friendly staff. Sometimes it is hard to order a drink at lobby.
Very good restaurant attached. Staff were very helpful and pleasant. Room was very clean. Only two pillows for a two bed room. If there had been two of us it would be been a bit uncomfortable. Room was quite hot at night, although there were two hot days, not sure what could be done about it though.
the personell, the room yes, it was not possible ot have the internet connection in the normal room , and I had to took a superior room. I probably will not come back to the hotel for that reason
I stayed there short tiem only one night and I can not enjoy it enough. Difficulties to find the hotel. Beatiful gardens.
Good quality of services and warm atmosphere, very pleasant place, perfect for nature lovers which are looking for a comfortable break. I would recommend this hotel particularly for mature couple. The price, a little bit too much expensive, in comparison with the location and services of the hotel.
Very friendly and personal service. Beatyfull and quiet scenery and at the same time convenient location.
the breakfeast no possibility for dinner
excellent rooms, very clean, friendly and professional reception staff
Very peaceful and charming hotel in the middle of nature but near Ratingen.Excellent welcome. Must be reached by car.
Environment, staff, breakfast, Room sapce
Godt hotel beliggende meget hensigtsmæssigt til DUS lufthavn. Jeg kunne ikke få serveret morgenmad efter 0600, da jeg var på en speciel rate for overnight før flyvning. Dette stod dog på ingen måde beskrevet på jeres hjemmeside og jeg blev heller ikke gjort opmærksom på dette ved indcheckning - for dårligt. Bookingen blev lavet på baggrund af en fornuftig rate inklusiv morgenmad!!!!!
Super hotel, med gå afstand til Dusseldort lufthavnen. Super værelse.
Rigtig fint hotel med dygtig personale. Ligger rigtig godt for messen og nem adgang til lufthavn. Prisen på parkering, det kostede en bondegård og burde være inkl.
Hurtig check in. Nærhed til lufthavn. Et fornufigt udvalg af restaurenter. Behagelige og nydelige rum. Rengørings kvalitet super. Nej
Man behøver ikke forlade hotellet for at spise
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
Spa and the cleaning
correct and normal hotel, no negative points,
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
great location to airport and business district, garage space, restaurant with nice / interesting menu
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
Restauranten er god, men det er et minus, at baren er integreteret med restauranten. Det var virkelig forstyrrende, da der var mange mennesker i baren mens jeg spiste min middag. Når man betaler over €200 per nat for et værelse, bør der være gratis internetadgang
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Very good and safety place!!
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
The restaurant food was excellent and the staff were very attentive.
Too few towels for 2 persons
Staff were outstanding.
Super godt familiehotel til prisen. Et minut til den gamle bykerne i Ratingen, som er en rigtig hyggelig by. Gode parkeringsforhold. Direkte sporvogn (ca. 20 minutter) til Düsseldorf centrum fra hotellet. Direkte busforbindelse til Düsseldorf International Airport. Meget sød og imødekommende hotelvært.og øvrig personale. Udmærket og varieret morgenmadsbuffet.
Courteous, helpful and willing management and staff. Room clean, well decorated and of good size. Good breakfast.
Hospitality was excellent. Close to Ratingen Ost Bus and Train station. Free wireless internet. The room I stayed in was too close to the Reception. Would have been ok if the room was sound proofed. Strong smell in room.
Excellent, friendly service
Jeg bestilte (og betalte) for luksus værelse på 9. etage - ved ankomst fik jeg udleveret nøgle til standardværelse på 2. etage - jeg klagede og fik derefter nøgle til standardværelse på 7. etage. Der var ingen picolo, eller anden hjælp til bagagetransport. Man føler sig bedraget når man har bestilt og betalt for et luksusværelse, og herefter bliver anvist et standardværelse. Denne fremgangsmåde klæder ikke et 5 stjernet hotel.
Vi rejste 4 personer som alle havde samme mening. Vi synes det er for ringe at man skal betale for avis, man skal betale for en kop kaffe i polen selv om man lige har betalt 15 €. Der skulle også være et billigere morgenmåltid, hvorfor vi ikke spiste morgenmad op hotellet
Udemærket hotel til business ophold. Stilen er Japansk inspireret, men stadigvæk meget "tysk" grundighed over tingene. Deres udvalg af mad på deres Room Service spisekort, burde også indeholde nogle pasta retter.