Hoteller i Santa Cruz

Fordele: Right across the street from the beach? Boardwalk and peir.

Ulemper: Super small rooms. Might be fine for 2 people but beyond 2 there is not enough room to mive around or even sit down. I usually stay at the dream inn which has much larger rooms. They cost more too though. To me its worth the added cost.

Fordele: The people working in the office were supper friendly

Ulemper: To many stairs to the beach, maybe not the best location for seniors or disabled.

Fordele: The rooms were adorable. Location ideal.

Ulemper: POOL FREEZING. The staff assured me and showed me the boiler room where it said the pool was heated to 80 degrees. However the pool was COLD. The 5 year old who will swim for hours only lasted 20 minutes and then took a 20 minute shower to warm up. She has never done this before. The adults did not want to swim. We stayed at the pool side because the pool is a huge deal to us.

Fordele: Upscale hotel very close to the beach. The interiors are very well appointed and well thought off. The heated pool and hot tub are quite awesome and the pool side bar is a blessing. They have got cabanas on pool side, which can either be reserved or on first come first serve basis (did not use, so not so sure). The Solaire in house restaurant is quite upscale and offers quite a variety of sumptuous eating options. Overall an excellent hotel with courteous staff.

Ulemper: The rooms are a bit small, which probably is due to the expensive real estate and demand for rooms in the area. The room service is quite slow, if at all they turn up to service you, which was slightly disappointing. Parking could be a problem if you get in late in night, and the parking spots are quite close together. I was quite worried That someone is going to bang into my car while opening the door.

Fordele: The hotel staff gave our party of 150 people 5 star service, the food created for the buffet was excellent, valet service for our guests was a wonderful touch, the ballroom was spacious with tasteful decor, and our private room was clean and well designed. Above all our event planner was knowledgeable and accommodating!

Ulemper: I can't come up with a negative comment.

Fordele: the shower,

Ulemper: the rooms were small

Fordele: No complaints. Accommodated all of our requests. Would stay here again.

Fordele: Location

Ulemper: Restaurant service was terrible!!

Fordele: Overall this is a good hotel with very nice staff. What I expect from a Marriott. Everything was clean and there was tons of parking for self park. Our room was spacious and the hotel was quite. The pool looked very popular for families and the restaurant always had people in it- but we didn't visit either.

Ulemper: Not sure why they charge you to self park @ $10 a night.

Fordele: The staff is actually warm and welcoming, not just cold or professional. The rooms are smart and clean and the beds are unusually comfortable. The decor and cleanliness of the pool area is refreshing; the bar attached to the pool deck is a very nice touch.

Ulemper: The jets in the spa were weak to non-existent. I am a "spa snob" though, so my judgment may be overstated. I have a bad back, so I always look for places with a spa. I am, nevertheless, glad that the Paradox had a spa: the water was hot and the water was clean. For that, I am grateful. However, without working jets, I have to give the Paradox less than a perfect rating. Please excuse my snobbery.

Fordele: Overall I really liked the concept of the hotel. My room was comfortable and well designed. The lobby, pool area, and touches like the mats by the elevator were nice. Staff was very helpful and kind when I complained about the pool issues, the manager of the restaurant let me know that they're going to hire a pool attendant.

Ulemper: This hotel is a distance from the beach and on a very busy road so I feel like the people including myself book it because of the pool area which has a great design and an area to eat outside and enjoy the sun. There were clear rules around the pool, no kids under 14 in the hot tub, no children not potty trained in the pool, no jumping or diving from the sides of the pool. No employee of the hotel or restaurant was enforcing these rules when I was there for a 2 day getaway from my home in San Francisco. I witnessed a baby in a diaper in the heated pool, there were children under 14, under 5 years old and babies, with their parents in the hot tub, and adults and children dive bombing the pool so I was getting splashed with water when I was trying to relax. This hotel is in the Marriott chain, Marriott knows what's safe and posted all of the rules, the hotel needs to enforce them so everyone, people with kids and without, can enjoy their stay.

Ulemper: Parking situation was odd. Lot was under construction and hard to understand how to enter the hotel. Don't think that there should have been a charge for self parking.

Fordele: Great facility, good location. Sweet shower! Nice towels. Coffee maker and fridge in room. Comfortable beds.

Ulemper: nothing off hand

Fordele: Great location, convenient to downtown, it's been relatively recently refurbished and is easy on the eye.

Ulemper: Little noisy, could clearly hear the people in adjacent rooms. They weren't noisy people, weren't partying or a nuisance, but you could clearly hear them talk, cough.

Fordele: Friendly staff, clean, nice pool , big shower

Ulemper: Eco designer's bad dream. Tree stump coffee table in room to match wood grain tile, cast iron squiireels hanging from dining room hall. Besides having a radio tower directly opposite the rear rooms of the hotel, the bathroom noise was incredible. Jet flush toilet, bathroom fan to wake the dead and bathroom barn door on metal track . What were they thinking? Fire alarm at 4:12 am, no robes in room, chipped water glass, clock radio alarm went off at 5:30 we did not set. Waited for 20 minutes at breakfast to be told that they could not soft boil an egg, so we cancelled breakfast and left.

Fordele: This hotel is very simple, with sliding doors to the outside. The staff was friendly and the room extremely clean. Breakfast was simple, but the DIY waffle maker was a hit. The location is very close to the pier where you may glimpse otters and seals.

Fordele: The hotel is a 2 minute walk to the boardwalk and the wharf. The Saturday night staff was the friendliest hotel staff I've ever met. A++

Fordele: Location: close to the water, yet still quiet. Also appreciated the friendliness of the staff, and the appearance of the dining area and the room itself. We very much enjoyed our stay.

Ulemper: Closet access was a little awkward

Fordele: Staff was friendly and the room was great. I will stay there again when I go to Santa Cruz

Ulemper: I had trouble connecting to the internet.

Fordele: The location and friendly service. Great experience. Will return in the future.

Fordele: Free Parking in secure lot

Ulemper: Room was too small for two people, no closet, no wifi when I checked in, no phone to call desk clerk (who wasn't on site) about issues. No elevator ( I have a mobility problem). Clerk answered my complaints with an attitude. I would not stay here again.

Fordele: I arrived for a 3 night 4 day stay over 4th of July The front desk was friendly however, not overly informative as I had heard them be to one of their preferred Hilton points member which was awkward. The layout of the hotel is clearly inconvenient. To get to my room on the 6th floor it required me to take an elevator to the 4th floor walk across to the other side of the building and take the 2nd elevator to the 6th walk across to the other end to reach my room. The room was clean and nice just like the pictures. The view after you got over the parking lot was beautiful of the mountains. For those who need it this hotel is "super dog friendly" and "family / little children" friendly as well. As a single older adult I did not appreciate that the pool and hot tub was filled with kids no matter what time of the day you went. Two pools on the property would have been great. Room service was exceptional, prompt reasonable and delicious I ordered a BLTA and it was well prepared they even added a fruit cup you could tell a chef prepared my meal. However, on my last morning I again ordered from room service. Same order but this time someone slapped a sandwich together used shredded lettuce on a BLTA ?? Who does that? I did also go to the cafe for morning breakfast $15 buffet it had a pretty good selection. The welcoming staff lacked enthusiasm to welcoming you in. The bar area was great and Christy, Kim and Alex were attentive and personable. I did manage to lock myself out of my room as I put the room service tray out into the hall. I approached the hotel maid who was cleaning the room next door. She was a petrified deer in the head lights gal as I explained my situation. She proceeded to tell me: 1) she didn't have a phone to call the front desk for me 2) she wouldn't use the room phone to call the front desk nor would lil suzanna allow me to use that phone. 3) sorry no can help was her response 4) I found the house phone at the other end of the floor and called the front desk they stated tell the maid that so n so said it was ok to open the door I returned to the maid she replied ok and kept vacuuming clueless to our conversation I had with her 5) I gave her a few minutes to finish the task at hand & walked back to the maid to say helllooo can you open the door? She then LIED that her key doesn't open any of the rooms. REALLY? Then how did you open every room on the floor? 6) I walked back to the house phone reexplained my situation they said they would send someone with a master key. 7) 25 min later still no one so I took the long walk and 2 elevators later to the front desk barefoot to top it off the hallway connecting the elevators had just been shampoo'd so now my feet are wet yuck!!! So I got two new keys and got back in my room lesson learned!!! 15 min later an additional room key was shoved under my door purpose???? For the price this place isn't as luxurious as the pics suggests Needless to say, I won't be back!

Ulemper: Didn't clean our room. Downgraded us from a king to two queens.

Fordele: Conveniently located to the highway. Friendly front desk staff. Parking was convenient with multiple options in front and back of hotel. Ease of use with the restaurant/lounge in the lobby.

Ulemper: Housekeeping staff was noisy in the hallway speaking to each other. They started knocking on doors at 9am to clean the room when checkout is at noon. Also the AC unit in the room made a loud clunking noise when turning on and off.

Fordele: The location. Quiet and tastefully decorated. Loved the blackout curtains We wished they had given us enough towels as we were three people. I was able to hunt down a housekeeper and she was very accomodating

Fordele: Pool and spa Gym Security Room Grounds all fantastic

Ulemper: Then there was one employee that called himself the manager on duty. Now Ive been in management for 30 years and I would have to say that even at a fast ood establishment would have at the least suspended this individual with a written warning if they were worth keeping as an employee. His name is Kenny and he wad rude and condescending and wasn't willing to do anything to make it easier or more convenient for me. Not very Hilton like in my opinion.

Fordele: The rooms are quiet, good-sized, and have light blocking curtains.

Fordele: Nice and clean..pool was open in warm at the end of October.

Ulemper: Breakfast didn't start until 7am, may have been because it was a Sat? Also, the coffee in the lobby wasn't out until 7. Needed it after flying in from NY. Very minor complaints.

Fordele: Friendly staff. Great food at the restaurant. Lively bar area. Bed was very comfortable. The room was clean and neat.

Ulemper: Light and exhaust in bathroom were not working the first night of stay. It took two visits to front desk the next day to have it fixed.

Fordele: Beds

Ulemper: Kind of hard to get around the work being done-need maps!

Fordele: The hotel itself is very pretty. Love that the windows in the rooms open all the way!

Ulemper: Service, especially in the bar and rrestaurant were very slow and not attentive. We had one meal that was good with great service but the other two, especially breakfast were extremely slow. We weren't asked if we would like a drink even!

Fordele: The hot breakfast was decent.

Ulemper: First room had a extremely noisy refrigerator and a screaming baby next door. Front desk said I could unplug the fridge, but I couldn't. I needed the fridge for medicine. I was then offered ear plugs. Really earplugs? I have never heard of such a thing. Bed was too soft elevator setup was ridiculous. One elevator will take you part way up and then you have to walk down two corridors to get to the second elevator to get to the higher floors.

Ulemper: Ikke rent vores værelse. NEDGRADEREDE os fra en konge til 2 queens.

Fordele: Very clean and a very good complimentary breakfast.

Fordele: Clean, big rooms, quiet and comfortable.

Fordele: Very spacious room and comfortable beds. Convinient room location. Close to freway. Great staff.

Ulemper: The continental breakfast can be a little fresh.

Fordele: Overall very nice hotel in a good location. The breakfast room was great with a decent selection of items.

Ulemper: When my wife and I first walked into our room it smelled like stale cleaning products, we assumed the room had been cleaned the day before but since the window was closed it did not air the room out. Once we turned the A/C on it was significantly better. Also our mattress had a rather large dip in the middle of it which caused a little difficult sleeping And the pillows where very small and flat.

Fordele: The room, furnishings, and overall site are well kept and very clean. The bed was comfortable. Everything was in order for our 1 night visit. The young man at the front desk was very helpful and polite. I accidentally booked the wrong evening and did not realize it until I called to confirm a late arrival. He was able to get us a room that night and resolve the change via the booking site I used. Breakfast had a good select of cereals, fruit, breads, yogurts and more (that was all I was interested in) - there was plenty of seating available. Coffee and a limited selection were available outside in the courtyard - a nice touch. This facility is a great find for the price vs. national brands in the area. I would return here without hesitation on future visits to Santa Cruz.

Ulemper: Absolutely no complaints!

Fordele: The hotel is clean, quiet, and the beds were pretty comfortable. Best selections for a continental breakfast that we have seen.

Fordele: Meget rent og en meget god gratis morgenmad.

Fordele: Rent, store værelser, rolige og komfortable.

Fordele: Meget rummeligt værelse og komfortable senge. Bekvemt priser beliggenhed. Tæt på freway. Fantastisk personale.

Ulemper: Den kontinentale morgenmad kan være lidt frisk.

Fordele: This hotel was very clean & the breakfast very satisfactory.

Ulemper: It took quite awile to check in because there was only one clerk & seversl of us arrived at once.

Fordele: We enjoy plush hotel emenities, with very comfy bed. Enclosed and safe hotel bedroom. Clean!! And quiet. And very nice breakfast

Ulemper: Parking charge $7 a day?? Not sure why? Not mentioned in booking:-/

Fordele: The rate cane dramatically vary in this town and at this hotel. When the rate is good we always stay here, it has the best amenities, nothing too fancy, but super nice, comfortable, tasty breakfast with lots of options. Feels more like home.

Ulemper: Nothing. This place is always great.

Fordele: Continental Breakfast had a lot of options and it was only a short drive from the hotel to sunset beach!

Ulemper: Hot tub was closed for repair :( Only one elevator brought some wait time in the morning.

Fordele: The receptionist was really nice and had our room cleaned ASAP because we got to Santa Cruz early. The room was really nice and big and so was the bathroom.

Ulemper: Some worker knocked on the door at 8am to drop the bill under the door, maybe the cleaning lady? But we had to do not disturb note on the door and thought it was kind of obnoxious.

Fordele: It was convenient

Ulemper: Breakfast is mediocre and charged for parking.

Fordele: Good location

Ulemper: Noisy.

Fordele: Very clean and quiet. Nice.

Ulemper: Nothing.

Fordele: Safe parking, great breakfast!

Fordele: Vi nyder luksus hotel emenities, med meget komfortabel seng. Indhegnet og sikkert hotel soveværelse. Rent!! Og stille. Og meget dejlig morgenmad

Ulemper: Parkering $7 pr. dag?? Ved ikke hvorfor? Ikke nævnt i reservation: -/

Fordele: Loved it. The staff was extra friendly and very helpful.

Fordele: We hadn't been to Santa Cruz in so long and just wanted a nice place to relax and we found that ! It was a bit noisy at times but loved it there. Room was so nice ! Nicely decorated. Clean and beds comfortable ! We had been there before with granddaughters many years ago and so there was many good memories ! Price was good and breakfast outstanding !! Staff was very friendly and helpful when we didn't know how to do the AC. I would defiantly go again. !!

Ulemper: The only thing that I wished I could have run the AC (keeping it on ) for white noise cause husband snores. lol but that's not your fault !!

Fordele: Awesome Value, Fair Price, Friendly Staff, Great included breakfast in the morning, they weren't too pushy at checkout time, the beds and pillows were soooo comfy I didn't want to leave. Rooms were nice and very clean, easily the nicest comfort inn I have ever stayed at. DirecTV cable boxes in each room.

Ulemper: I enjoyed everything about this stay

Fordele: The room was overall clean.

Fordele: Clean room friendly personnel quiet good breakfast comfortable beds

Ulemper: fan makes noise small pool small breakfast area

Fordele: Quite

Fordele: The desk clerk, Brandy, gave us quick, effective help when we were having trouble making the reservation online. When we stayed at the motel, we found that kind of friendly help always available, and the beds exceedingly comfortable. The free breakfast was very extensive and well managed.

Ulemper: Nothing

Fordele: Elskede det. De ansatte var ekstra venlige og meget hjælpsomme.

Fordele: Slept well. Close to everything. Myself and my 3 teens had a pleasant stay.

Ulemper: Clean. Quiet. Good location. Comfortabl

Fordele: Included breakfast was nice and had a variety of selection. Walk-in shower was great

Ulemper: Room was slightly musty, but once we turned on AC on, it was comfortable

Fordele: The continental breakfast

Ulemper: The fact the room I booked wasn't available but they gave me a free upgrade :)

Fordele: The sana was my favorite part. The room was clean. The young lady who checked us in was very sweet.

Ulemper: When we arrived they informed us that all the fireplaces in the rooms don't work since they aren't up to code. That was a little upsetting. Then I took the elevator up to my room and noticed the inspection permit was expired. They need to work on spending money where they need it instead of making a massive pot of eggs and 500 strips of bacon every morning

Ulemper: Too expensive

Fordele: Like the breakfast areas, the seating area outside of the room.

Ulemper: Couldn't connect my HDMI to tv. Locked down.

Fordele: Close to beach, boardwalk, and downtown.

Ulemper: Weird room layout, unfriendly staff, no pool - jacuzzi only, breakfast was chaos.no tub in double room to bathe children.

Fordele: Breakfast

Ulemper: Needs more parking. Too many rooms and not enough b places to park. On the plus side...Buffet was great! Rooms were clean and cozy and it was relatively peaceful and quiet.

Fordele: Large and comfortable rooms. Well maintained facilities. Good value for the money. True, reserved one year in advance for commencement at UCSC.

Ulemper: BW SC is a bit dated and free parking spaces are narrow but not a big deal.

Fordele: Waffle makers with whip cream, choc. chips and sprinkles made the breakfast a real treat for our 8 yr-old.

Fordele: Walkable to Cannery District. Free breakfast

Ulemper: All rooms face an open atrium, may be noisy at times.