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The staff was sometimes really not proffessional and made the impression like they can not handle the reservation from booking.com. We had almost every day a new problem. The breakfast was simple and the place for so many guests was to small.
location, price, and the room was pretty nice too. that there was not one phone for customers on the premises. and that the doors did not have peep holes.
Excellent location, clean and quite spacious rooms, good breakfast selection. Underground parking lot with direct access to the motel. Lady at the reception desk was not particularly courteous.
Excellent location, simple but stylish hotel, clean..perfect !!
Modern design, w/great work of space, a queen size bed, and a totally new & fresh vibe to the room w/a nice view looking down the street to downtown Wiesbaden. Location was super close to the train station as well. Breakfast was tasty too!! Great place w/an exceptionally great price!! Thank you Motel One, I'll use you again!! Have already spread the word to my daughter whom wants to come in August next year.
Convenient to downtown, shopping and train station. Internet access in room and good breakfast.
Very convenient location to rail station, shopping, thermal baths, and the city centre. Very efficient front desk service, calming decor and comfortable lobby.
The cleaniness of the room and the excellent buffet breakfast.
It was conveniently located and fairly easy to find. I also liked their energy saving technique of using the key card to activate the room electricity. I didn't like the extra expenses of overnight parking and breakfast. There is no where to park except in the attached parking garage. The discount offered by the hotel to park there was negligible. The breakfast, although very good, was too expensive for what was offered. When checking in, the staff does not inform you of little things, like purchasing the parking discount before you park or using your key card to activate the electricity. It would have saved me from having to figure it out on my own.
Excellent location. Reasonable price No phone in the room.
Conviently located and affordable.
Close to the main train station
location cheap foam pillows not down like elsewhere in Europe
Absolutely nothing appealed to me. The staff (especially reservations and management) were arrogant and inflexible.
comfortable bed and pillows no free wifi in room
The room is new and clean. And it is not far from the station. The coffee machine is very dirty. I am not dare to use it.
welness club the staff in reception was not helpful at all
Proximity to rail station and old town
Very wide range of choices for breakfast. During night, there are only a few staffs available. Due to this fact the service required was delayed so much.
The comfort of our room (junior suite) and the location to explore the delights of Wiesbaden. I was a little disappointed that the breakfast buffet was not staffed particularly around the cooking area. I would have liked an omelette.
Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle. It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.
The hotel was nicely located the staff were very nice and friendly and very helpful the services was excellent Nothing
not the monwy worth it:
Excelent staff. Valet parking was $20 Euro for 1 day which is a little pricy in my mind.
THERE BREAKFAST HOTEL IS OVERPRICED FOR THE SMALL ROOM WE HAD
elegent and luxury hotel with a reasonable price the access to the spa very complicated
Other than the price, this was one of the finest hotels we have had the pleasure of staying in. The restaurant, Ente, is also outstanding.
Everything was great. Iwish I was able to stay longer Had a change of plans and had to leave early in the morning. COuld not properly enjoy the facilities.
1. Thermal swimming pool in the hotel 2. excellent SPA 3. good location 4. good restaurants 5. comfortable rooms
good location, very expensive breakfast
Breakfast was great; Beer Garten was a nice oasis 'hide-away' right in the city; Very attentive staff, and on our 2nd visit, got us a room with a softer bed when requested; Fun 'town-square' pedestrian area w/ yummy outside cafes, street performers,shops etc...w/in close walking distance just downhill from the hotel. Only ~ 20+ mins from the Frankfurt airport, great 1st nite (and last nite) vaca accomodations. They even offered a computer in the lobby for guests to use @ no chg. (w/ modern, fast software... Note: the keyboards in Europe are a bit different than in U.S.). A ramp on one side of the front entry stairs would help w/ luggage & people w/ mobility issues....and we allways wish for more grab bars & bathmats in European hotels.
Very good breakfast and and the hotel beeing situated in middle of the town
It a treat that we plan to give ourselves as we travel to Europe each year. It is a true joy and worth every penny.
When we enquired about a day trip the help we received from the reception staff, Mrs Thomas, was excellent, even better than the towns tourist information centre. Also the access to the internet was free and easy
Spacious room in quiet surrounding just minutes from the city centre
All of the Hotel staff were friendly and extremely helpfull. The Oranien is in the centre of town and as a disabled person, I found the location ideal. We were not aware that the hotel restaurant was closed on Sundays, which meant we had to go out in rather unclement weather to look for somewhere else to eat. We don't think there was any mention of this on your site.
Efficient staff, comfortable room
good personnel, clean rooms and quiet to pay extra for the outside parklot
the position and charm of the hotel. Excellent breakfast buffet.
Close to town.
the balcony some of the reception staff
Hotel staff was exeptionally kind and helpful.
near to dkd hospital no
the quiet neiborhood , parking availabilities, very good breakfast, nice staff, the entrance of minibar girl during the stay to check the minibar.
the area no
Style from 70th, but comfortable and fair price. Quiet location, easy parking. indoor parking stink. Just park outside.
The staff were very friendly, after a tough day it was a pleasant arrival!
Clean, nice staff, rich breakfasts, comfortable dining room A few more stairs from garage to the lobby (i.e. no lift)
the room was suburd (we stayed in 706) when checking in the personnel was not really friendly. they spoke to you without looking at you. at the reservation we ask for a children's bed, and when we got to our room, late at night, the bed was standing outside the hall. not even in our room!
Excellent, helpful attitude of front desk staff. Excellent breakfast. Convenient parking. Good accessibility to the city and shops. The floor in the bedroom (room 402) was uncomfortably uneven. The charge for internet access was unreasnably high.
I really don't know who gave them 4 stars! It is a 2 or maybe 3 star
Near the Center,helpfull desk staff not changing the sheets, room service not 24 hours, and internet expensive
the hotel staff was not good in qiding to other location in the city .I experience this three times they never gave me the right diriction.
When we arrived on a Sunday evening, the front desk didn't have our reservation. (It turns out that Kayak didn't process the booking to the Crown Plaza until after business hours on Friday). As soon as we showed our Kayak booking confirmation, the Evening Supervisor was very apologetic and found us a room as quickly as he could. His colleague ordered us a portable crib for our 6 month old son, and we were on our way to our room. Soon after we arrived in the room, a housekeeping staff member arrived with our crib and he also provided us with a bottle of still water for the baby. That was a nice touch. The breakfast that was included with our rate was spectacular. The restaurant staff was very classy and courteous and the food selection and quality was great. This hotel will be our preferred location when we travel again to the Rhein-Main area.
The location and the general cleanliness and comfort of the room The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.
hotel staff was very nice :) more equipments for gym would be appreciated
Front Desk Staff Courtesy Very noisy guests kept me awake all night !!!
Only two days but visit was good and will return my next trip to the area. Nothing that was not liked.
The room was a nice size for Europe. The staff was great. The breakfast is crazy expensive.
room was old, but clean and confortable enough.
The service was very efficient without being effusive. Minimal toiletries.
Great hotel, rooms very well equiped, great breakfast, would recommend and stay again only within driving distance from the city center
Breakfast was not included in the price.
This hotel is perfect for business trips. Room was great, modern and clean. Staff was good and friendly.
The rooms were clean and comfortable. The coffee was good. The reception is at the bar downstairs and gets exceedingly crowded when trying to check in/out.
Clean and comfortable hotel, nice lobby / bar area.
32" flat-TV, modern interior Pet charge was expensive compare to the other hotels.
The breakfast buffet was nice and the one dinner we had was excellent. The bathroom shower was great.
Good rooms with good design A little bit noisy. The hotel is between 2 roads.
Einrichtung des Hotels war sehr ansprechend Lärm der Autos war die Nacht durch. Vielleicht sind die Fenster schlecht isoliert.
The staff is excellent, and the whole atmosphere is familiar and comfortable.
It was convenient to shopping and restaurants as well as sightseeing. You felt like you were living in a home instead of a hotel.
The staff did everything they could to make our stay enjoyable and comfortible.
Uwilling to comment Needs complete face lift. Not good value for money in comparison to other hotels in the area. This is a bad B&B not an Hotel.
I loved the friendly staff. Great breakfast, best I have had at similar hotels. Nice room, and I loved the free wireless internet, which has become so important when so far away from home.
quite and peacefull location. very good breakfast make stay more comfortable. very close to city center but not crowdy. nice interior. a little bit old renovation and dirty carpet was spoiling some impression. the room on the ground floor was ok, but the sound from talking people on the yard was sometimes too loud.
Close to city centre and hot spots but still very quiet. Very friendly personnel. Lovely 19th century building, well kept. Excellent breakfast buffet, with very tasteful home made jams and nut muesli.
The hotel provided garage parking (10euro/night) was extremely helpful.
Hotel Kemm is in a beautiful mansion within easy walking distance to the Market Square. The room was large and tastefully decorated. The owners are on site and speak excellent English. no
Location--nice neighborhood, walking distance from old center of city and other interesting neighborhoods, beautiful building, well designed comfortable rooms, cleanliness, excellent breakfast, reasonable price, friendly owners/managers
The room was pretty small, but it was expected
We enjoyed the quaint and modern concept of the hotel. It was a really homely experience for us. The breakfast was good and they had very good and able personnel. Location wise, it is well priced to be right where the old city is. Most of the sights of Wiesbaden is easily accessed by foot and buses from the hotel.
I enjoyed the comfortable bed, the tea and the room not being too small. The breakfast was very good although the breakfast hall was rather small. The walls were very thin and noise from the neighbouring room disturbed my sleep. Better sound proofness please!
the best reception's staff i've ever met -
This is the best local owned hotel I have ever stayed in. The staff is exceptionally helpful and they helped me feel like a local. It is a great location for shopping in the pedestrian area, and visiting the church, park, and spas. Internet was free and they had free calling to many countries.
Staff is very nice and helpful. Location is very good
Location, comfortable beds, nice showers
concert of Placido Domingo, excellent restaurants in city centre
Easy access to town center. Too hot. Too noisy. No parking available, even if it says so on the website.
Very friendly and helpful staff, very nice location and just a short walk to town centre. It would be nice to have Tea/Coffee facilities in the bedroom.
Clean, competant nothing out of the ordinary reasonable hotel.
The staff was superb..all of them! Especially Alexander! floor had a dirty spot. breakfast should be included. Coffee making should be available for the room
We had a good size room with a decent balcony. Things worked as they should and almost everything that should have been there was there. 1. We were there in summer and there was no cooling at all - no air conditioning, not even a fan. 2. There was significant traffic noise on weekday mornings.
the desk attendant was extremely helpful. he gave great directions and suggestions for things to do. the location was easily accessible from the autobahn. and there was a thermal spa and city park within walking distance. they should have lunch and dinner service as well.
Very good interior and comfort bed. Nothing
Good value with a very friendly and helpful staff. Excellent breakfast in the morning too.
Service spoke English and was accessible. Nice modern building at a place surrounded by early 20th century villas
Clean, Modern facility well located near the centre of town in a quiet location off the park.
The staff was very helpful and welcoming. Breakfast was included at an extra cost, which seemed too high for the rate that was paid for the room.
Location. Staff was very friendly. Really, honestly, in 2010, I think hotels should not be charging what they do for internet. It should just be free. Period. It's a ridiculous scam that hotels charge what they do for internet.
position near park and Wiesbaden's centre rooms need a refurb , no WiFi in room
All staff are very friendly and helpful.
No problems noticed Internet for additional fee, not available in rooms
The hotel was in a very convenient location for the exhibition centre and all evening excursions and entertainments. No Internet in rooms. Breakfast not included.
Location was perfect, near centre but quite.
The staffs are all cheerful and helpful
room was ok and clean, nothing special but par for the course in DE don't advertise free internet unless you have it and it is working....wireless did not work in my room for most of the stay, staff advised use it in the breakfast room where it works.......I needed to work on a business project and couldn't
Extremely helpful - husband is handicapped and they were very accommodating! Highly recommend this hotel. No
Very clean and the people were very nice.
The hotel was spotless.
The hotel itself is very comfortable. The staff was wonderful, extremely accomodating. They went out of their way to make sure I was taken care of. However, parking is not that great. I did not know the area and I was nervous to leave my car in a underground parkhaus 1.5 blocks away. Only the parking
the breakfast was limited, but it was inexpensive and convenient. The location for the hotel is perfect. it was noisy.
Closeness to downtown Wiesbaden. Easy access to the main station You get what you pay for. Very simple room. A place to take a shower and sleep.
The room was spacious and clean, the location of the hotel is very convenient for access to the city center. The street noise was a little annoying, the helpfulness of some of the staff could need some improvement.
Good location, ease of parking nearby, Breakfast was not very good with not a lot of choice.
It made a good stopover between Brussels and Munich.
The hotel is centrally located. Sightseeing within walking distance, shopping too. Bathhouses within short drive. Hotel is clean and well taken care of. It does not have an elevator though. It does not have an elevator. Bathrooms are late 80-ies style,a little bit small, but clean. Nothing to complain about.
It was as I expected for the price. Breakfast was simple but good. The car parking both at the hotel and surrounding area was a nighmare !
Hotel was small and wonderfully "old fashioned", with care taken toward appearance. Fine breakfast, and a helpful staff. Our double room had enough space and furniture. Hotel sits close to center of city, but is located on a hill that runs into town for about three long blocks. Easy to descend, but hard to climb after a day in town. We had to use a taxi to return each day. Younger people might have less trouble than we did. No elevator, but we asked for and received a first floor room.
My wife and I loved staying at this hotel. It is so charming and comfortable. Our room and the breakfast room were warmly and beautifully decorated with antiques and comfortable furnishings. Breakfast was enjoyable. We will book there if we have a reason to be in Wiesbaden again. It is a couple blocks off the main street. We needed our GPS to find it.
room was not so small, breakfast room was beautiful, nice interior...
Excellent hotel with friendly staff the breakfast was also excellent. Free Wi-Fi. The single room had no area to hang up one's clothes.
nice and cosy, well situated.
Location was exceptional, room was well appointed, very comfortable bed and the staff/owner was fabulous.