Hoteller i Xian i nærheden af Beilin

Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.

swiming pool, Gym room and Staff who can speak English Staff

It was clean and close to the city wall/activities. This is not a 4 or 5 star hotel by western standards. At best it is a 3 star hotel. Additionally, when we checked in the front desk clerk took forever to check us in and continuously let other things interupt her while she should have been attending to us. The price for the breakfast and afternoon buffet at the hotel's restaurant is way overpriced with the limited selection they have. The bathrooms are outdated and small. The hotel didn't have electrical adapters for travelers. Additionally, when I called the front desk for an iron board it took 3 calls before someone understood what I was asking for. In fact, I even provide the Mandarin name for "iron" which is "tang" and the front desk person still didn't understand.

Good value hotel. Beware the highly overcharging local taxi drivers used by the hotel. The days private driver for the terracotta warriors is better value than the coach tour.

The hotel room was big, but the bathroom looked dirty and there was no way that I would have used the bath. There was some kind of stain on the carpet that looked like poo, too. The movie channels didn't work, and when we asked about it the guy was of no help whatsoever. The pool was a joke - much tinier than it looked in the pictures and again didn't appear that clean on closer inspection. And, after going for a short swim, the water turned parts of my hair green - something that has never happened before with normal pools. Staff in the pool area were also not helpful. English level of staff was also very poor and it was very hard to communicate our needs. Location also very bad. Would not recommend.

nice big bed and rooms staff were a little unorganised it seems as if everyone had just started the week we arrived, spa facilities were closed to our female travellers

Hotel did not honor the price quoted by Booking.com and rasied the price when I checked in. I had to cancel this booking and rebook with the hotel to save money, but still paid more than the booking price!

The hotel was lovely. The breakfast buffet was generous and very nicely done with dishes from every part of the world to make the international traveler feel comfortable. The room was very comfortable, spacious and well-appointed. The staff seemed somewhat inexperienced, particularly, the wait staff in the hotel restaurant. However, they were very pleasant, so it was easier to overlook shortcomings. The dinner restaurant was not to my liking, but would likely be just fine for the local high-end diners. The choice of dishes were a little more local than I might enjoy. The hotel staff, while very nice, seemed somewhat inexperienced.

The shower overflowed. The staff was not helpful. The bar had no ice or a bartender that had any knowledge.