There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Ulemper: "Boarding tool a long time and late take off"
Ulemper: "Boarding crew was nasty will never fly with you guys again"
Ulemper: "Small space in middle seat"
Ulemper: "Terrible food and service"
Ulemper: "Overhead space on plane was very limited."
Ulemper: "30min late arrival. Still was ok."
Fordele: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Ulemper: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Fordele: "Nothing. See below."
Ulemper: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Fordele: "Seats more comfortable."
Ulemper: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Ulemper: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Ulemper: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Fordele: "There werecseats available at gate area to wabit for plane."
Ulemper: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Ulemper: "I had a weelchair and nobody assist me in Viene in Austria"
Fordele: "Movie selection was good."
Ulemper: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Ulemper: "No place to put my feet. No foot room"
Fordele: "Plane was very clean and drink service was frequent."
Ulemper: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Fordele: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Fordele: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Fordele: "Not a long run."
Ulemper: "Seats too too tight. Uncomfortably tight."
Ulemper: "Service was bad"
Fordele: "Great flight. Was long but made nice by staff/crew and entertainment options."
Ulemper: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Fordele: "Flight crew & overall experience was positive. Meal & entertainment were good."
Ulemper: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Fordele: "Very comfortable aircraft"
Fordele: "Nice flight freindly staff"
Ulemper: "Not comfertable chairs"
Fordele: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Ulemper: "The food quantity was skimpy considering the duration of the flight."
Ulemper: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Fordele: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Ulemper: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Ulemper: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Ulemper: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Fordele: "Flight delayed"
Fordele: "Despite airport issues, we took off quickly and all went well. No complaints"
Ulemper: "No problems."
Fordele: "proff handeling of sick person !Othervise quiet and nise trawel!"
Fordele: "My flight from Vienna to Warsaw was fine."
Ulemper: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Fordele: "Being on time"
Ulemper: "No pillows,only carb food"
Fordele: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Ulemper: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Ulemper: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Fordele: "Good food, lots of movies, flight attendants friendly"
Ulemper: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Ulemper: "The departing time is quite bad 4:20 in the morning"
Fordele: "The venue was overall ok"
Ulemper: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Ulemper: "seats too cramped"
Fordele: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Fordele: "Boarding was efficient and quick"
Ulemper: "Seats were uncomfortable."
Fordele: "Quick boarding and exit off the plane"
Ulemper: "No little foot rest , no blanket in the winter"
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
Baggagen i Frankfurt ankom så sent, at jeg mistede mit næste fly og måtte overnatte 2 dage i byen indtil den næste fly til destinationen!
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Too cold, food could be better
No delays Better food Nicer staff
Crew was super nice/friendly. I never felt like a special request was any bother to them. Beer was free. Dinner was excellent. Breakfast sandwich was wierd, but edible (I ate the cheese only). Fruit cup was good. Tea was good. The crew was fine when I just needed to stand around a bit (near their space). WCs were clean. Seat was mostly comfortable. IT was nice that a pillow and small light blanket came with every seat.. Great selection of films and visuals entertainment. I esp. enjoyed the flight views and the view from underneath the airplane (and watching the wheels come out and touch down at landing!). That was really cool.
Better rapport with passengers in business class. Food that was served in economy class is now served in business class. Not the level of business class food. Economy class passengers should be getting snacks and drinks like they did before. Put back the pride in Croatia Airlines. I'm Croatian and I was always proud of our flights. Now quality is lower. Staff was nice, some more then others. Lufthansa flights have nice choice of drinks, but this time food was a bit basic. Well, that can happen. Hopefully next time there will be better choice of food. Staff was ok, not great. One flight attendant was amazing. Business class top quality, although she wasn't even assigned to business.
Lied saying it had already left when I could see the plane. And they were delayed.
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "I loved the abundance of movies you can choose from."
Ulemper: "I don't know."
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Ulemper: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "The flight itself was fine."
Ulemper: "We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long."
Ulemper: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Ulemper: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Fordele: "Above expectation"
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Flight crew and food was wonderful."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Fordele: "Service is good"
Ulemper: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Good movie and tv selection, okay food and generous drinks. Attentive staff."
Fordele: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Ulemper: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."
Fordele: "Luthansa flight was very good. On time, and best quality"
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Ulemper: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."
Ulemper: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "The Staff"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Fordele: "Excellent service by the staff"
Ulemper: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
I really enjoyed this flight despite the fact I couldn’t sleep. The food was tasty, and the staff very helpful. The entertainment was good enough to keep me from being bored.
Asked to put hand luggage in hold as flight full. Been waiting over an hour at Manchester airport to retrieve it
Very old plane, making for a much less comfortable flight. However, we got seated in the exit row which made the experience more enjoyable.
Crews in a plane. But very rude person in checkout for bording.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Min skind taske blev ødelagt, og læderet var blevet trukket eller noget har kørt på det, så der næsten blev hul. Desværre dækker Finnair kun, hvis der kom rigtig hul i tasken.
Flyet var forsinket. Vi fik ikke sæder ved siden af hinanden. Der var ikke plads til vores bagage. Jeg rejste med min gamle mor og måtte forgæves hele vejen gennem flyet, hvorefter vores bagage måtte blive tjekket ind, så vi var nød til at vente på den ved bagagebåndet og ikke nåede vores tog. Besætningen var ikke hjælpsomme og der var ikke tilstrækkelig information om forsinkelsen på næste 45 minutter. Rigtig dårlig afslutning på en ellers super ferie i smukke Helsinki.
Jeg fik corona og kunne ikke ombooke min billet
Vær obs på hvilken billet man får. Skulle booke ekstra bagage og har prøvet i tre dage uden held, så kom til at koste 50 e pr taske i Kastrup 🤬🤬🤬
Det værste jeg har oplevet - de ændrede gate uden announcement her i Helsinki - og lukkede den 1 min efter last Call - vi var fer 2 min senere og de nægtede os adgang så bliver nu 7 timer forsinket og misser et vigtigt møde i Tallinn, så meget meget skidt og meget urimeligt.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Fordele: "Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time."
Ulemper: "Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing."
Fordele: "My bag was lost!"
Ulemper: "To have my bag delivered"
Fordele: "Crew was pleasant."
Ulemper: "Very old plane with seatback screens or USB ports for charging."
Ulemper: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Fordele: "Lost my baggage"
Ulemper: "Same as above. Seats very narrow. But enough leg room"
Ulemper: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Ulemper: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Ulemper: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Fordele: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Ulemper: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."
Fordele: "Good flight, on time, nice crew"
Fordele: "Like that you served Finnish food! many choices of films to watch was great too!"
Fordele: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Ulemper: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Ulemper: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Fordele: "leg room, service, movie selection"
Ulemper: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Fordele: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Fordele: "They waited with connection flight."
Ulemper: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Fordele: "Perhaps that we eventually got there and that the plane did not crash"
Fordele: "Seats were larger than expected - more comfortablethan most airlines."
Ulemper: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Ulemper: "Usually, in the morning, a light breakfast is served. This time, there was none."
Ulemper: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Fordele: "inbound crew very friendly - nice plane on outbound flight . service throughout inbound flight"
Ulemper: "Food was not good at all on outbound flight, limited vegetarian options inbound and was not able to select preference prior to flight. staff on outbound flight were unfriendly and service stopped after meal."
Fordele: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Ulemper: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Fordele: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Fordele: "The crew was very much professionals, worked fast."
Fordele: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Fordele: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Fordele: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"
Fordele: "Decent food."
Ulemper: "$100 for your second checked bag and then another $100 if it's overweight. I think this was criminal for an international flight, and I will not fly Finn Air again because of this. Also you have to pay 25 Euro for your seat after already booking the flight. Additionally the leg room is average at best."
Ulemper: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Fordele: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Ulemper: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Ulemper: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Irritererende forsinkelser og ventetid i lufthavn og flyver
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "The Crew was great. Friendly and attentive."
Ulemper: "Very small seat. Had a big person next to me and was quite uncomfortable"
Fordele: "I liked the service and the food"
Ulemper: "The lack of movie choices"
Fordele: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Fordele: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Ulemper: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Fordele: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Ulemper: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Ulemper: "The food especially the second meal or snack."
Fordele: "Food was the best airline food!"
Fordele: "Crew very friendly and helpful."
Ulemper: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."
Ulemper: "We paid for meals that were NOT delivered"
Fordele: "Smooth take off and landing"
Ulemper: "Free food for everyone since it was delayed"
Fordele: "- Good entertainment - Boarding on time"
Ulemper: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Fordele: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Ulemper: "Obviously, no food or water in Economy."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Ulemper: "Nothing was negative."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordele: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Ulemper: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "No food or even water"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "A lot of leg room"
Ulemper: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"
Ulemper: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Fordele: "I slept the whole way through"
Fordele: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Ulemper: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."
Ulemper: "Expensive rates on luggage"
Fordele: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Ulemper: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Ulemper: "Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS."
Fordele: "Comfortable flight."
Ulemper: "Only one meal option ( with meat). Alcoholic beverage not included."
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Ulemper: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Fordele: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Ulemper: "Smaller than average seat size."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "I liked that there was wifi on board."
Ulemper: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Ulemper: "My wifi was not working for the entire trip!"
Fordele: "The cree was great. Plenty of room in economy plus. Timely boarding."
Ulemper: "The food was hard on the edges and too spiced on the salad."
Ulemper: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Fordele: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Fordele: "LITERALLY NOTHING Trashiest airline in the world"
Ulemper: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Fordele: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Ulemper: "Nothing... Can't exactly shorten the distance."
Ulemper: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Ulemper: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Ulemper: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Fordele: "Nice crew and service, I ate all the food :) lots of new movies !"
Ulemper: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Fordele: "Good meals and services with beverages"
Fordele: "The entertainment selection was great. There were a lot of movies available."
Ulemper: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."
Fordele: "Excellent service in business class: attentive, cordial, not intrusive."
Ulemper: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Fordele: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Ulemper: "Not enough bathrooms on this plane, constant line for bathroom."
Fordele: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Ulemper: "I didn't like the amount and selection of food."
Fordele: "Excellent service, good food, business class on the 787 is very nice."
Fordele: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Ulemper: "Business class seats were small. No difference from economy"
Fordele: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Ulemper: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Fordele: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Fordele: "Compensation for my issues"
Ulemper: "Forced from flight requiring a 4 am wake up for a flight to Vancouver where that flight was delayed. Then they lost my bag. Missed a day of work and had pay for an extra day of dog sitting."
Ulemper: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Fordele: "My flight was on time"
Fordele: "Friendly and helpful flight attendants"
Ulemper: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Fordele: "Last row seats recline. Plenty of entertainment options. A long flight with one large meal, frequent drink options and snacks. Turbulence that the crew handled well, especially the landing."
Ulemper: "Seats on planes are just too small. Control panel to each screen is on the arm rest which kept getting hit accidentally. Poor choice of placement. Plenty of food but not all that tasty."
Fordele: "The crew was especially friendly and helpful."
Fordele: "Awesome entertainment and tech interface at the seats!"
Fordele: "The view from the window seat was all that was good about the flight."
Ulemper: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Fordele: "Crew members were courteous and generally helpful - though a call placed for help was not acknowledged (given 15 minutes, then gave up - though it was not during the meal service). The aircraft is very nice. Food was quite good, and the entertainment options were excellent."
Ulemper: "Boarding and getting off the plane took a loooong while...."
Fordele: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Fordele: "787 is super comfortable and quiet aircraft. Decent service."
Ulemper: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Fordele: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Ulemper: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Fordele: "Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage."
Fordele: "Nothing the flight was cancelled and delayed 19h"
Ulemper: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Fordele: "Pros: In flight entertainment is excellent (lots of movies, games, television, etc..) Food is pretty decent on international flights They offer free headsets on international flights There is no checked bag fee"
Ulemper: "Cons: The check in staff is slow and very unhelpful. They need additional staff to help with the long lines. They do not seat you with your family. (Many people on board were separated from their group unnecessarily and they make no attempt to put you together unless you ask at the gate. They refuse to do it before then.) They also overbook flights and put you on standby even if you pay full price and book your flight 6 months in advance AND get to the airport 4 hours in advance."
Fordele: "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
Fordele: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Ulemper: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Fordele: "Newer plane in good condition. Crew was good"
Ulemper: "Food was pretty blah"
Fordele: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Fordele: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Ulemper: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Ulemper: "Not enough room. Very uncomfortable."
Ulemper: "map was broken halfway into flight"
Fordele: "I flew Air Canada from Copenhagen to Toronto in June of 2016. Air Canada personnel are friendly, polite, treat everyone as a welcomed guest. Of all the major airline carriers, Air Canada demonstrates consistent exceptional customer service and have set a standard other carriers should yake note and master."
Fordele: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Ulemper: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
Fordele: "chairs a little bigger"
Ulemper: "the staff are indifferent to a point of being rude. The food is dismal and their cost cutting measures really reflect how bad it has become. It functions like a budget airline now. Try to learn a thing or two from the airlines like Cathay Pacific, Singapore airlines and Qatar airlines."
Fordele: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"