Great, clean and quiet location
Excellent service and quick response to any issues. Front desk spoke English. Rooms are large. Good amount of English tv channels. Bad room service food. We should have complained. Bread was hard as a rock. Soup was cold. Sandwich was not edible. But the food in the restaurant in the morning was good. Buffet is excellent as well.
Design of lobbies, eateries, and design and furnishings of room. 1) There is some stains on carpet (below table) in room 607. 2) There is no free PC terminals for a quick and short access of internet (usually available to house guest in European hotels of similar positioning. 3) One front test lady, though pleasantly presentable, was impatient with most guests at counter.
All staff were personable and very helpful to non-chinese speakers. Breakfast was delicious, especially the bircher muesli. Room was quiet and comfortable. Hotel was central and convenient for our visit. An extremely enjoyable experience.
The swimming pool, the location, the garden
The staff were friendly and very helpful. The room was rather clean.
The location is extraordinary, the lobby is very nice, the bed is very confortable, the staff is good. The price for the breakfast, tee, and drinks crazy, and totaly disproportion with the chinesse average.
This hotel was so luxurious. Although it was luxurious, it was not best.
Position of the hotel and pick up service rom the airport was impeccible. Non quite to the luxury standard of the bangkok or Hong Kong hotels. Not a complaint, just an observation.
Everything outside of the hotel. Not much.
Venligt og hjælpsomt personale. Gode restauranter. Værelset var rummeligt og sengen kæmpe. Fint at man selv kunne bestemme, hvornår der skulle skiftes sengetøj. Dejligt badeværelse med separat bruseniche og badekar. Man kunne ikke regulere temperaturen i værelset selv. Når der hænger et skilt med "skån miljøet - genbrug håndklæderne" så skal det også virke, hvilket det ikke gjorde.
rigtig godt kineser hotel, meget centralt beligende
Meget centralt og tæt på shopping og turistatraktioner. Meget fint hotel. Hotellet var dog ikke klar over reservation var inkl.morgenmad!
god belligenhed, god service, venlig personale, dejligt stor executive room mangler et udendørs opholdssted (terrasse, café, bar)
God og behagelig atmosfære, fremragende oprigtig service, fin Executive floor med happy hour
Værelse var extremt luksus. Dejlige senge, stor "alt"... Badværelse, walk-in closet, alt super - rent... Suverænt! nej...
Var lidt forbavset over at blive "upgraderet" til et bedre værelse, hvad det ikke var. Det var to rum, med en stor seng. "minisuite", men det så forfærdeligt ud og jeg måtte bruge talegaverne for at få, hvad jeg havde bestilt. Det fik jeg dog og resten af opholdet var rigtig godt. Fik hotelopholdetspris i US dollars, ville være bedre i yuan.
Can't beat this location in traffic-plagued Beijing. Convenient for most business destinations -- with the exception of Haidian. Decor is tired and worn and needs a serious refit. Bedside "control panel" was no doubt cool in 1998, but in 2016 the keypad is greasy and glitchy ------ and I'd kill for a 2 amp USB outlet in the same location...
a lot of in-house restaurant to choose ; western or chinese or japanese.and is connecting to mall.
Clean, modern Services over priced. Room - was allocated a twin, must be the only luxury hotel in the world where twin means twin singles not twin queen size. Furthermore, was told no non-smoking room available at 15:00 hrs check-in yet colleague arrived 1 hrs later and was allocated.
Very comfortable and extremely reliable.
Their service is v nice.
The staff is awesome. You feel like you are home. They were always pleasant and helpful. I would stay there again. I cannot think of anything.
Upon stating the shower facility of the superior room was not functioning as expected to the manager, we were able to upgrade to a very nice suite with room charge-upsell after expressing our unhappiness. The manager is quite accomondating.
The Park Plaza is an excellent hotel and well worth the money that we paid for our 5 night stay. It is very well maintained and excellently located extremely close to the Dengshikou metro stop and within easy walking distance of the Wangfujing walking street. The staff is friendly and highly efficient. Everything worked excellently. The buffet breakfast was excellent as well. There is nothing negative that I can think of about the hotel. I will make it my Beijing hotel choice for all future visits to the city. It is well worth the moderate cost.
The staff at the front desk were terrific. Very friendly and helpful, especially the receptionist Abby. The happy hour and breakfast were satisfactory at best. It seemed out of place for a 4 star hotel.
Manager mr Tian, all breakfast crew, the concierge Sandy. Wifi was worst I've seen, the Chinese govt blocked everything it's ridiculous especially for The capital of China, how can people do business there.
Once our booking was sorted out, the staff were very obliging. The reception staff did not honour our confirmation letter from booking.com. They were pleasant but insisted we pay their full rate. Next time I will seek further confirmations before we arrive.
Location,cleanliness and quality of the room.
Excellent staff, they're very helpful and they've good skills of English. The room was very spacious. The hotel is very close to shopping areas and historic areas. Nothing...
The location is fantastic, walking distance to Wangfujing, steps to a metro line, and lots if nearby restaurants and a nice hutong Nothing
The rooms were very comfortable.
The staff were very helpful, polite and friendly. The location is very convenient with a subway station nearby.
Free wireless throughout the hotel. Free bottles of water.
Very comfortable hotel, excellent staff. We enjoyed the great quality of the rooms and the cocktail bar The sushi restaurant
They had a gentleman, who has worked at the hotel for 37 years, serve as Ambassador to English-speaking guests. He greets arrivals, offers them tea and acts as intermediary with Chinese concierges. Very welcoming. The lobby is gorgeous, location excellent, breakfast buffet amazing. We found the beds hard, though the pillows were comfortable and the room in the originial building was lovely. Concierge command of English could have been better.
awesome location, great ambience, great service
The location of the hotel close to the forbidden city and Tianmen Square as well as to exquisite shopping malls makes is an excellent choice for tourists, but the equipment of the business rooms and the attentive staff also makes a stay as a business traveller comfortable I brought my own laptop and benefitted from the wireless acess in the hotel rooms which was free. But the prices of the services offered by the business center and in the executive lounge (prices for copying, use of internet) are totally out of proportion.
Location and ease of getting around main tourist spots, good service and attentive staff.
Central location, right at luxury fashion street of Beijing. European design of facility. Lucurious service and setup.Very good.
The ambassor was very helpful in sorting out places to go and problems with myroom They allocated me the wrong room which was worth less than I had paid - no explanation was ever offered as to why
Felt that we were treated like we were the only people staying in the hotel. Position is excellent to get around Beijing The Concierge were not able to solve simple questions easily, not what I would expect from this type of service or this type of hotel
Location, staff and facilities were super.
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
Very nice hotel, comfortable, valuable only in promotion
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
The star level for this hotel should be 3 stars. The bathroom is outdated and there's mildew between the title wall, the bathtub has black stains all over. Over all very disappointed!
Business rooms were much better than standard rooms, newly renovated and nice. Standard rooms were more like a 3star hotel. This hotel has an ideal location for Silk Market shopping, Forbidden City, Tiannamen, Wangfujing Street, within walking distance. Standard rooms were in need of renovations. Not a 4-5 star rated hotel.
Fantastic Location, great rate. The diffrence between and American managed five star hotel and a Chinese managed five star hotel is maintenance and cleanliness of the hotel.
location and sercives the airconditioning system. actuallty it does not have cool air coming out when expected. so i end up have to open the windows to let the fresh cool air in. thats the only thing im not satisfied with.