Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.
It was clean and close to the city wall/activities. This is not a 4 or 5 star hotel by western standards. At best it is a 3 star hotel. Additionally, when we checked in the front desk clerk took forever to check us in and continuously let other things interupt her while she should have been attending to us. The price for the breakfast and afternoon buffet at the hotel's restaurant is way overpriced with the limited selection they have. The bathrooms are outdated and small. The hotel didn't have electrical adapters for travelers. Additionally, when I called the front desk for an iron board it took 3 calls before someone understood what I was asking for. In fact, I even provide the Mandarin name for "iron" which is "tang" and the front desk person still didn't understand.
Good location, very friendly personnel, not a problem to communicate in English. Interesting building with internal yard.
swiming pool, Gym room and Staff who can speak English Staff
The hotel is very well located next to the city wall and a nice area... the room was very comfortable, clean, the service was fantastic and the breakfast was great!
room was smoke-free and not even smelling of smoke
Nice room, modern design and facilities. Helpful staff, many speak English. Easy access to an excellent hot springs on site, which may cost extra (168 yuan/person/day) if not included in reservation package. Totally worth it to pay for it. Easy access by taxi to Terra Cotta warriors. Good value for the price paid, just be ready to pay for use of services, restaurants, etc throughout the hotel, which is typical of a western style resort/spa facility. All in-house services include charge of additional 16% in total in services fees. The back of the room faced a large courtyard which was very nice, however, noise transmits very easily across the courtyard; our stay included a Friday night and there were some loud individuals drinking that we could hear late into the night. Also, we happened to have a stay preceding Halloween, which apparently included some big party that the hotel was throwing and having rehearsals for beforehand. This was a very loud affair, including blasting bass that disrupted both our massage as well as our time at the outdoor hot springs.
The best thing about the hotel was the value we received for our money. The room was beautiful, on a high floor (10), an excellent buffet breakfast was included, access to the club lounge (coffee, tea, water, cookies, computers available) was included, cable access to internet was available in the room, and several dining and drinking options were available on the lobby level. Did not like that there were no convenience stores to purchase a bottle of wine or chocolate nearby. Also, the toilet did not flush that well, and it took a long time to refill the tank.
The location was pretty good. Walking distance to the Bell Tower and Muslim Quarter. . The breakfast buffet was good, It was also reasonable, but we went in the low tourist season. The staff was helpful. The rooms were average, but comfortable. I would stay here again.
Strange bathroom arrangement with toliet and shower.
Tilbragte 2 dage på gennemrejse i Xián for at se terracottasoldaterne. Til det formål passede hotellet perfekt: det lå centralt lige ved lufthavnsbussens stoppested, og personalet var meget hjælpsomt. Blev opgraderet til suite. Hotellet tilbyder fodmassage: fantastisk! Hyggelig lobby/cafe.
Good value hotel. Beware the highly overcharging local taxi drivers used by the hotel. The days private driver for the terracotta warriors is better value than the coach tour.
breakfast, hotel staff availability location but as taxi is cheap it can be acceptable
The hotel room was big, but the bathroom looked dirty and there was no way that I would have used the bath. There was some kind of stain on the carpet that looked like poo, too. The movie channels didn't work, and when we asked about it the guy was of no help whatsoever. The pool was a joke - much tinier than it looked in the pictures and again didn't appear that clean on closer inspection. And, after going for a short swim, the water turned parts of my hair green - something that has never happened before with normal pools. Staff in the pool area were also not helpful. English level of staff was also very poor and it was very hard to communicate our needs. Location also very bad. Would not recommend.
Central location, right next to subway station, close to tourist attractions. Manager and staff were very courteous and helpful (unlike many other hotels in China we've come across). Great value for the price. Will definitely recommend. Included buffet breakfast lacked sufficient variety. Not much else to dislike.
the hotel is form the top of the offer poor (sound) isolation of the room
One of the best hotels I have ever stayed. A hotel in China which serves three kinds of Birger Muesli at breakfast is definitely topnotch. Also good croissants and great fried rice with beef (also for breakfast). Perfect beds and spotless. Reception and concierge helped me out with some small matters! Dark hallways and tasteless hotel design. Next time they should try fresh young dutch or scandinavian designers.
a luxury hotel with a rich delicious buffet
The staff are very helpfull. I got ill during our stay and they arranged a doctor immediatelly and were very helpfull. They also upgraded us.Food is excellent and facilities are great and the hotel is very central. Only that when they say the breakfast closes at 10h30 they mean it and will start cleaning and removing things around you 5 minutes before the time and clearing off the buffet.
Beautifully designed comfy rooms, breakfast was great and moroccan food main courses was great too
Room Service was excellent, Room very comfortable and Hotel staff wonderful.
Quality of the hotel room. Services & Facilities. Service in restaurant
Central to everything. Easy access. Very friendly and helpful staff. Very comfortable in every way. We stayed another night. Swimming pool was out of order. Ladies spa was out of order. Mens Spa water was too cold. Steam room was far too hot it could not be used. Showers drains were blocked causing flooding. Poor. Hopefully this was a one off.
The comfort of the room and the quality of the fittings The price of extras
Excellent accomodation, large room with nice bathroom, friendly staff. Good food in the available hotel restaurants. Executive service is very good and value for money. (breakfast and happy hour) The location of the Sofitel is at a prestigeous lane / square but you cannot just walk out for a meal or shopping. The nearest by shops and restaurants are a 20 minutes walk from the hotel so you need transport to go there (which is available at low prices (tuktuk type of transport). Another thing, we had looked forward to visit the Japanese "Koi " hotel restaurant, but during golden week early October they closed half of the hotel Sofitel restaurants, and Koi was not open.
Hotel did not honor the price quoted by Booking.com and rasied the price when I checked in. I had to cancel this booking and rebook with the hotel to save money, but still paid more than the booking price!
Hotel staff was very friendly, hotel is great value for money.
nice big bed and rooms staff were a little unorganised it seems as if everyone had just started the week we arrived, spa facilities were closed to our female travellers