Yokohama Hoteller

I stayed in 3 levels of rooms during my 2 stays in the same week. The higher levels definitely were more enjoyable. I did choose to include breakfast each morning and was happy with that decision. While expensive it is expansive and extremely well prepared. I also used the fitness center each day and found the additional cost worthwhile as in addtion to the gym there are full locker areas with Japanese style baths and sauna as well as a pool.

My room wasn't big, but I was nonetheless pleasantly surprised by it, given what I paid. The hotel has some style, though my room was a little characterless, and had no view of anything interesting out the window. The room had a simple desk, which was useful to me. I needed to do laundry, and they had a simple in-house laundromat which was cheap and easy to use. Everything was spotlessly clean. Two subway station were within about a seven-minute walk. Reception staff were friendly and polite. For one person, the room was fine. For two, though it had a double bed, it would have been a little cramped. And as I say, the room didn't have much character--pretty functional. But these are quibbles -- really, there wasn't anything to complain about. I would recommend it.

Very clean fabulous, nice size rooms. Great staff and location with shopping and good outlets close to JR station and direct link bus to Hanaeda airport Also, walking distance to Ramen museum! My kids were were a little scared by central light shaft but the lifts. We were on high floor and they are shy about view down

Small room even by japan standards.Staff were friendly.Room was clean.

The staff was especially courteous, friendly, and helpful on a range of issues, including reservations, travel to and from the airport, hotel services such as maid service, laundry service, message delivery, and meal services. The Japanese, Chinese, and Western breakfasts were phenomenal. The rooms were comfortable, well maintained, and completely met the needs of tired travelers coming in from overseas, and then visiting family and friends, as well as re-visiting favorite tourist sites in the Tokyo, Kyoto, and Kamakura regions. The location was also extremely helpful being close to the metro, as well as close to where our son lives in Motomachi. The sights of Chinatown, Yokohama were just an added benefit. Getting into Tokyo or excursions to sights further afield such as Kyoto, Kamakura, and Nagano, were also easily accomplished with the metro line so close to the hotel. Overall, a perfect visit, in large part due to the attention and services provided by the staff of the Rose Hotel. Thank you for a wonderful stay. Submitted by a visitor from Virginia, USA Not applicable.

They had the most comfortable bed I've ever had in a hotel. I just sunk into it. Other than that, the front desk staff was friendly and helpful. The hotel was about a 5 minute walk from the train station, less if you weren't carrying luggage, and that station was only a couple stops away from Yokohama station - great location. I wish I had known the bed was the way it was. I would have booked an extra night or two. The only complaint I have - and this isn't really a complaint - is that you could tell that it was an older room. It was clean but you could also see the occasional scuff on the wall. That sort of thing.

I liked the matress (it was so soft) and the staff was very friendly. The thash can had red liquid all over in it and I had arrived around 11 am and they said I would have to wait until 3 pm to enter my room so they could clean it.

Great customer service , the view from our room was magnificent No