Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
excellent position, very good staff, clean, nice
The pillows and bed were excellent. Made for a refreshing stay.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
personalet var ok,men for mange ting der ikke funkede som film kanal ,elevator osv. Mad var for dårligt,og standarten på hotellet var for ringe til prisen.
fin modtagelse i reception, meget veludstyret værelse, velfungerende og serviceorienteret parkering, fine træningsfaciliteter, god beliggenhed i L.A. åbning af poolen tidligere på dagen så den kan bruges til morgen træning
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Please don't waste your money The staff was extremely rude, flowers were delivered to me that I didn't get untill a day and a half later, room service was poor, room is dirty, I would rate this a two star hotel.
Location, decor, staff and double bath n/a
Good location, nice pool and open dining space Friend staffs None
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
location very central and just had major face lift really noisy at night - great if you are a party animal!
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
Good location, friendly staff, clean room A bit expensive
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
Nice smell in lobby No complimentary water bottles
- There was one really fantastic bellhop - Near enough to my personal gym (Equinox) - Near enough to shopping, etc - None of the rooms have an actual full ocean view - Rude/weird reception staff - The second room I was moved to disgusting i.e. someone else's hair shavings in the shower, what looked like dried vomit on the blinds in the bathroom - Literally heard a family on the elevator say "I'm so ready to get out of this place" - Restaurant is overcrowded with the LA "wannabe" set, not a great scene, actually a really weird scene - "Luxury" is a stretch here. This hotel would make sense in Vegas
Decor was nice, staff were friendly and helpful. Small room, valet parking was expensive, no free wifi or breakfast.
Shower would flood whenever we used it and the toilet kept malfunctioning.
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
It was really terrific...
The staff was very friendly and accommodating! Property, decor, food & beverga and amenities are in need of a serious renovation. This is currently far from many other JW Marriott luxe experiences I have had.
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
Location for what I was doing Booked a room w 2 beds. Didn't get one. No rollaway or help changing rooms.
There was no air conditioning. The room was extremely small and layed out extremely awekward. Not a pleasant stay by any means. Not worth the money at all. Mm y husband and I will never stay there again.
Somehow there wasn't enough parking.
There was nothing to like terrible location Very out dated. Loud, you could hear everytime someone took a step on the second floor. Tiny rooms. No breakfast.
Perfekt beliggenhed ved kysten Rengøringen kan forbedres!
Beliggenheden tæt på third street med god shopping og med masser af restauranter i nærheden, var helt perfekt. Vi havde et værelse med havudsigt og den var fantastisk. Værelsesstandarden står ikke i forhold til prisen. Det er beliggenheden man betaler for.
det lå tæt på strand og byliv
Hotellet var helt fint til vort formål, nemlig afslapning, rundture i byen og stranden, hotellet var rent og pænt.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
Very secure. Clean and comfortable.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Location Price and staff when I checked in seemed annoyed that they had to help me.
Everything! I loved this place. Great location, friendly and attentive staff, large room, beautiful decor, beach cruisers. I will be back! Only complaint was the walls are thin and you can hear neighbors
This is a luxuary hotel with a family run feel to it.They remember you as a person not a bill. None
Room style, location tax + city tax+ parking make this hotel overpriced
The rooms were very spacious and beautiful decorated. The hotel staff was very friendly and helpfull.
courtesy of the staff ( Andrea in particular ) , fantastic breakfast buffet , location suites facing ocean avenue are way too noisy .
Clean, refrigerator, hair dryer, ironing board, nice, clean bathroom, comfortable beds, helpful staff, big TV, free wireless internet, free parking, coffeemaker with real half and half, shuttle to downtown Santa Monica A bit noisy at times (crowded "courtyard" design).
value for the location pillows were very hard; neck ache
Thinnest walls I've ever experienced. Could hear neighboring guests' get out of bed, shower, shave -- it was like I was in the same room. Unattended children also flipped "privacy" signs around to request service -- which led to an early morning knock on my door. Overall, it was loud, with very little quiet or privacy.
Close to Santa Monica beach. Excellent with shuttlecar! Too expensive
It was directly across the street from the UCLA hospital. Parking was included I had asked for quiet and the neighbors next to us continuously slammed their door most of the night and morning. The FREE Wifi SUCKED! Forget about streaming anything.
No carpet and plantation shutters made the room feel clean and more hypoallergenic The breakfast in a meeting room was awkward and bland.
The accommodation was exceptionally clean, good coffee in room, staff friendly and helpful
Staff was very helpful. There was a lot of noise that could be heard from the room above. It did stop at a reasonable hour in the evening, but they need to consider more sound-proofing - if possible - to minimize this situation.
Nothing Shower was broken, bathroom door wouldn't stay open and there was a man snorting cocaine in the elevator at 6pm
Could have lived without the Muzak playing in the hallways.
The workers on reception were really friendly and helpfull. They didn't have mini bar,even couldn't find a bottle of water. You must stock in your own food and water when staying there....
Clean, updated rooms, easy parking, close to beach (2 mi), friendly staff. Price was a bit high