DoubleTree by Hilton Istanbul Topkapi

The hotel was lovely and size of rooms were also good. The staff were polite and settled us in quickly.

On arrival we were told our rooms were upgraded, but these were the same as what we initially booked so no changes were made. I asked if our rooms were together as this is what was requested a week before our arrival due to our boys staying in their own room, this was not considered and they were placed in a room right at the bottom about 10 rooms away! Due to this our youngest child refused to be so far away from us so we had to keep him with us. I also asked for extra pillows but we were not given any even after asking twice. On our second night stay and we heard loud noises and shouting coming from the next door room which continued to the early hours of the morning (3am), this was reported to the reception however the noises continued for three consecutive nights and we had disturbed sleep! The Spa staff spoke very little English and were unable to understand what was requested. I initially booked a Hammam and a full body massage but on the day I was meant to have it, I was told that I have only booked a massage not a Hammaam, when clearly she was told that I would like to have both. I also mentioned that it was my wife's birthday on the 1st November and requested that they do something special for her but the day came and went and we had nothing special from the hotel!! Hilton Hotels are usually very attentive but this one did not meet our standards unfortunately.

Nothing