The Montcalm At Brewery London City

Bed very comfortable.

Service on reception was very poor. Although I was served straight away and I had prepaid and had stayed at the hotel before, I was asked for photo id to scan. Then after a credit card to take security imprint - but the man serving me could not find the appropriate machine and disappeared for a long time to find it and then came back and then went away again with no explanation. I was late to the hotel and needed to work before bed so was upset at 20min delay to sort this without explanation. I was made to feel unwelcome and that I was a security risk. When after being patient for some time, I questioned what was going on and the man gave up and just gave me the room key. The lady who was served alongside me was dealt with quickly and efficiently by another friendly member of staff without the hassle or same security requirements or scans needed? Then I was told that I was in a room in another building and had to be escorted across the road meaning a further delay. Upon entering the room I noticed the inside of the door had been broken by the lock, meaning the room door lock would not work. I did not have the energy to ask for another room given the time it took for me to get this one, so just accepted it in order to get on with some late evening work before bed. On the plus side the bed was amazingly comfortable but there were so many different light & light effects in the room it took an age to find all of the switches and there did not seem to be a switch for some low level night lights which I was unable to turn off so ended up sleeping in a partially lit room.