Personalet var venlige og hjælpsomme
Personalet var venlige og hjælpsomme.
Fordele: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Fordele: "Wasn't awake, can't say"
Ulemper: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Ulemper: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Fordele: "I was in business class and it was great. The staff the food and the seats were awesome."
Ulemper: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Fordele: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Fordele: "Crew was great"
Ulemper: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Fordele: "The crew was great! The entertainment was pretty good too."
Ulemper: "The cabin was WAY too warm."
Fordele: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Ulemper: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Fordele: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Ulemper: "A slight delay"
Fordele: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Ulemper: "The delay to fly was the only issue"
Fordele: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Ulemper: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Fordele: "The plane wasn't totally booked and very clean"
Fordele: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Ulemper: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Fordele: "All very comfortable"
Ulemper: "It was delayed"
Fordele: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Fordele: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Ulemper: "Cramped in economy"
Fordele: "Friendly staff"
Ulemper: "Seats were horribly uncomfortable"
Fordele: "Flight was on time"
Ulemper: "There was not hot tea/coffee offered with a sandwich."
Fordele: "Professionalism of the crew"
Ulemper: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"
Fordele: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Ulemper: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Fordele: "Good and fast service"
Ulemper: "The size you allow for the hand baggage is insufficient"
Fordele: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Ulemper: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Fordele: "New aircraft"
Ulemper: "Lost luggage. Flight delayed."
Fordele: "The service and food are very good."
Ulemper: "Tight space for business class."
Fordele: "Basically the worst flight ever"
Ulemper: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Fordele: "Excellent food. Lovely service. Departure and boarding on time."
Ulemper: "No entertainment at all. Very limited leg room"
Ulemper: "space at my feet"
Fordele: "The flight left on time and arrived a bit early."
Ulemper: "Everything was fine"
Fordele: "Flight crew were courteous and efficient."
Fordele: "Service was very good."
Ulemper: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Ulemper: "Don't like to wait for no one 30 min inside airplane"
Fordele: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Ulemper: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Fordele: "Very accommodating"
Ulemper: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Fordele: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."
Fordele: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Fordele: "zurich a great airport."
Ulemper: "cheese roll"
Fordele: "Good product, excellent food, great and attentive service"
Ulemper: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Fordele: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Fordele: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Ulemper: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Ulemper: "I had a good seat, the plane was comfortable and the crew was nice"
Ulemper: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Ulemper: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."
Fordele: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Ulemper: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Fordele: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Ulemper: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Fordele: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Fordele: "I was as comfortable as I could be"
Ulemper: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Security checks were doubled on return trip compared with outgoing trip do not know why.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Fordele: "Crew brilliant but seat very tight"
Ulemper: "Boarding procedure slow and hectic"
Ulemper: "Security in Frankfurt - long lines"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Will never use Lufthansa again"
Fordele: "Everything except delay"
Fordele: "Comfortable seats"
Ulemper: "Meals and entertainment"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Very fast and cheap flight."
Ulemper: "Seats were extremely uncomfortable. Boarding was very chaotic."
Fordele: "Friendly crew, great food, comfy seats"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "The flight was adequate."
Ulemper: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Fordele: "great over all experiance. Don't let the other negative reviews put you off"
Fordele: "The Lufthansa app provides updates on plane status and gate number, etc."
Ulemper: "Delay and food was bad"
Fordele: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Ulemper: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Fordele: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Ulemper: "Could not choose seats online,"
Fordele: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Ulemper: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Fordele: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Ulemper: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Ulemper: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Ulemper: "Absolutely perfect."
Fordele: "Great service. Friendly and accommodating."
Ulemper: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Fordele: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Ulemper: "Our flights were delayed both on the way there and back"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Ulemper: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Fordele: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Ulemper: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Fordele: "Usual good service for economy class on this airline"
Fordele: "Friendly crew"
Ulemper: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Ulemper: "Refusal to board as our flight was a few minutes landing"
Ulemper: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Fordele: "Gave us snacks when flight was delayed"
Ulemper: "Flight was delayed Entertainment app didn't work"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Darned site more comfortable than the first leg of the journey."
Ulemper: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordele: "Staff was very friendly and caring."
Ulemper: "No entertainment and half sandwich with some cookies was the only food we got."
Fordele: "They held the gate for us as we got there about 14 minutes before departure."
Both airports totally understaffed. Awful experience.
Ulemper: "Nothing. Flight was amazing"
Fordele: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Fordele: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Fordele: "Everything works and quick to get to destination."
Fordele: "Planes were on time and connections made."
Ulemper: "One bag delayed as not put on flight and food could be better."
Fordele: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Fordele: "The aircraft"
Ulemper: "No overbooking next time!"
Fordele: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Fordele: "Seat was comfy and spacious for economy class"
Ulemper: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Fordele: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Ulemper: "Food quality was not so good."
Ulemper: "Boarding was very slow."
Ulemper: "They left my bag off the plane. Ridiculous."
Fordele: "Good for both."
Ulemper: "Bigger seats."
Ulemper: "Delays, took my hand luggage into the hold,"
Fordele: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Fordele: "Friendly staff"
Ulemper: "Security check at gate; No priority"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Overall booking and airport was ok. Food was also actually quite good."
Ulemper: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Fordele: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Fordele: "Arrived early!"
Ulemper: "Boarding seemed disorganized."
Ulemper: "Flight departed 35 minutes late"
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Ulemper: "Flight was cancelled."
Fordele: "Nice to have a wrap for the snack."
Ulemper: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Fordele: "We got a meal for a 1h flight only"
Ulemper: "No entertainment but normal for this type of flight"
Fordele: "Sandwich was incredibly tasty (although not much filling)"
Ulemper: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Fordele: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Fordele: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Fordele: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Ulemper: "Nothing to be honest . All positive."
Fordele: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Fordele: "Jet airways flight till mumbai"
Ulemper: "Poor legspace in Klm flight till Amsterdam"
Fordele: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Ulemper: "The seats in economy were a little too small for a 12 hour flight"
Fordele: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Fordele: "Excellent service, excellent food."
Fordele: "Boarding was very efficient."
Ulemper: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Fordele: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed the plane didn't have wifi / USB"
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Packed, cheap, no free water, only coffee.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordele: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordele: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Fordele: "Excellent and professional crew members"
Ulemper: "Nothing, the flight was smooth, most enjoyable"
Fordele: "The crew was amazing but delays upto 2 hrs"
Ulemper: "Nothing as not in control"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Excellent short flight"
Ulemper: "Did not eat"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "on time"
Ulemper: "food selection"
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Ulemper: "Seats were horrible, tiny , cramped"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "Easy boarding. Friendly staff"
Fordele: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Ulemper: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "Pleasant crew"
Ulemper: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Fordele: "Good service, pleasant staff."
Fordele: "Crew were excellent, had a row to myself, luggage turned up quickly"
Ulemper: "No landing cards given!"
Ulemper: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Fordele: "Great flight, on time great crew."
Ulemper: "No food, no entertainment"
Fordele: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Ulemper: "There were no problems"
Ulemper: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Fordele: "I mean, it was how a flight should be, painless."
Fordele: "I am pleased we landed."
Ulemper: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Fordele: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "This flight did not occur due to delays."
Fordele: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Excellent service and value for the money.
Fordele: "Quick Check in"
Ulemper: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Ulemper: "Plane was delayed"
Fordele: "Good crew."
Ulemper: "Install AirShow for flight tracking."
Ulemper: "Short term for the transfer"
Fordele: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Fordele: "Food was nice."
Ulemper: "2 hr. delay caused me to reschedule everything for the day..."
Fordele: "Good organization for connecting flights, since first one departed one hour late"
Ulemper: "Not put me in middle sit never again"
Fordele: "Crew was great!"
Ulemper: "Selection of complimentary beverages is very much lacking."
Fordele: "I am fine with everything"
Fordele: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Ulemper: "Leg space in the seat is very tight."
Ulemper: "Too strict on baggage weight"
Fordele: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Ulemper: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Fordele: "The food was good."
Ulemper: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."
Ulemper: "Crew was having dificulty communicating in English."
Fordele: "787 Dreamliner is comfortable and feels more spacious."
Ulemper: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Fordele: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Ulemper: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Fordele: "Seat comfort. Smooth flight."
Ulemper: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Fordele: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Ulemper: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Fordele: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Ulemper: "Lack of information"
Fordele: "Food and flight on time"
Fordele: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Ulemper: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Fordele: "Crew was great. Food was good."
Ulemper: "No on-board entertainment."
Ulemper: "They lost my baggage"
Fordele: "Excellent job from boarding to the end of the flight! Thank you all!"
Ulemper: "My concern was the super small sit , but after all I am a big boy!"
Fordele: "Enough space to sit"
Ulemper: "Everything in English language was barely understandable"
Ulemper: "Personal entertainment is buggy"
Fordele: "What a joke, I’ll never use LOT AGAIN"
Ulemper: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."
Fordele: "Crew nice, polite"
Ulemper: "Fly time allways not on written agreed"
Fordele: "The crew was exceptional. Really@"
Ulemper: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Ulemper: "Everything was fine"
Ulemper: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Fordele: "service was good"
Ulemper: "stron delay (more then 2 houres)"
Fordele: "The crew was ok"
Ulemper: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Fordele: "Nice flight crew, decent food available for purchase."
Ulemper: "I purchased my ticket through Kayak on priceline.com In the description of the fair it was specifically stated that I'm allowed 1 checked in bag. The airline did not send me the standard check in and flight information email, so when out of concer for my flight, I logged in a few hours before to find out that all the good seats were already taken. When I then proceeded to online check in, I was dumbfounded to find out that I do not have any luggage allowance. When I called their English language help line I was connected to a prerecorded message and then promptly connected to a Polish speaking person. Lucky for me I speak some Polish, but if you do not you would have a problem. The person then proceeded to inform me that the flight from Poland to London that I was taking is considered by the Polish airlines as a local flight and for that reason I'm not allotted a free checked in bag. I fly a lot all over the world and this is the first time something like this has ever happened to me. I will now permanently stay away from Lot. They shouldnot be considered a major airline, but a cheap flight air. This way when booking a flight you would know to not expect much from them."
Ulemper: "Seats aren't comfortable"
Fordele: "Older aircraft had not as narrow seating and was more comfortable."
Ulemper: "Boarding que at Warsaw is a mess."
Fordele: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Ulemper: "No entertainment! Though it was only a two hour flight."
Fordele: "Descent plain and service"
Fordele: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Ulemper: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Fordele: "The staff was amazing on the flight"
Ulemper: "My first flight from budapest to warsaw was delayed 4 hours and no gate was scheduled. No one was at any desk to help answer questions about connecting flights. When we finally got on the plane and landed, I had to sprint through the warsaw airport in order to make my next flight. ."
Fordele: "Excellent flight"
Fordele: "Nothing was good"
Ulemper: "Seats are for small legs No food No water to drink"
Fordele: "The food was good, the flight crew was curteous altho not English speakers."
Ulemper: "The flight was one hour delayed and during boarding most of the time only one person checked us all in for a full dreamliner. There were at least four other LOT employees standing around who could have pitched in. I had a window seat with a large man next to me who overflowed into my space making it uncomfortable to just sit. I couldn't even cut my meat without bumping him. Because LOT upgraded random people before the flight, I would suggest they wait until they board and see who doesn't fit in the tight space and move those people."