Fordele: "Free food, relatively spacious"
Ulemper: "more food!!! REEE!!!"
Fordele: "the crew were so nice"
Ulemper: "not enough room between seats"
Fordele: "The entertainment was good"
Ulemper: "The food on the 2nd flight was bad"
Ulemper: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Fordele: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Ulemper: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Ulemper: "Seats are tiny and uncomfortable!"
Fordele: "Service god"
Ulemper: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Fordele: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Ulemper: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Fordele: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Fordele: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Ulemper: "A slight delay"
Fordele: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Ulemper: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Fordele: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Fordele: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Ulemper: "The delay to fly was the only issue"
Fordele: "The crew for the most part were courteous."
Ulemper: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."
Ulemper: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Ulemper: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Ulemper: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Ulemper: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Fordele: "The view out the window."
Ulemper: "Delayed, no leg room. No refeshments."
Ulemper: "No leg room very uncomfortable"
Fordele: "All very comfortable"
Ulemper: "It was delayed"
Fordele: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Ulemper: "I felt like a sardine."
Fordele: "Short flight and they handed out chocolate"
Ulemper: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Fordele: "On time and standard service."
Fordele: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Ulemper: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Fordele: "Pretty much on time even with snow conditions!"
Ulemper: "Coffee was pretty much cold."
Fordele: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Fordele: "not enough room, everything hastily delivered"
Fordele: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Ulemper: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Fordele: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Ulemper: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Fordele: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Ulemper: "The flight was an hour late, causing us to miss our connecting flight."
Fordele: "Good food, friendly staff"
Fordele: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Ulemper: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Ulemper: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Fordele: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Ulemper: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Ulemper: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Fordele: "The ambient being so relaxing felt asleep all the way to Zurich."
Fordele: "Courteous staff,"
Fordele: "zurich a great airport."
Ulemper: "cheese roll"
Ulemper: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Fordele: "Upgraded to business class. Very professional and attentive crew."
Fordele: "The flight itself was good, smooth."
Ulemper: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."
Fordele: "Great atmosphere, crew was excellent!"
Ulemper: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Fordele: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Fordele: "Crew helpful. Food good."
Ulemper: "Better range of movies please"
Fordele: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Ulemper: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Fordele: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Fordele: "Friendly crew"
Ulemper: "KLM lost one piece of my luggage"
Fordele: "Seat was good"
Ulemper: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Fordele: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The flight arrived a few minutes early."
Ulemper: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Ulemper: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very friendly and helpful crew."
Fordele: "Shirt flight but well catered, boarding was efficient and quick."
Ulemper: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Fordele: "The seats seemed to have more space on this plane which was nice."
Ulemper: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordele: "Able to fly direct to ansterdam"
Ulemper: "Have to lay over on the way back. More expensive than other airlines."
Ulemper: "They have mabaged to lost my luggage"
Fordele: "Food was just fine, movie selection very good"
Ulemper: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordele: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Fordele: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Fordele: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Fordele: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Fordele: "Everything. A truly faultless experience!"
Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Fordele: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Ulemper: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Fordele: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Ulemper: "Not much to comment on here."
Fordele: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Ulemper: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Fordele: "Very little if any."
Ulemper: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Fordele: "Everything. Staff incredible."
Fordele: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Ulemper: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ulemper: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ulemper: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Fordele: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Ulemper: "As above"
Fordele: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Ulemper: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Fordele: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Ulemper: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Fordele: "Flight was efficient enough and staff were friendly."
Ulemper: "It was delayed quite a bit and more on-time updates would have been appeciated."
Fordele: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordele: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Fordele: "The staff and crew"
Fordele: "Night flight so no entertainment allowed sleeping"
Ulemper: "Kosher food could be improved"
Fordele: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Ulemper: "Nothing. This is filler text to meet the min. characters."
Busboarding very slow. No Priority boarding.
Ulemper: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Ulemper: "Boarding tool a long time and late take off"
Fordele: "Stewards dis perfect job"
Fordele: "The crew was kind, the flight was on time and alll in all was just as expected."
Fordele: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Ulemper: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Fordele: "In flight crew worked hard"
Ulemper: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Fordele: "entrance with classical music! staff was friendly. probably in top 5 flights"
Fordele: "Noting outstanding."
Ulemper: "Seat comfort."
Fordele: "The crew was friendly and particularly one of the girls was always giving her best"
Fordele: "Curious crew."
Fordele: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Ulemper: "Connecting flight tolerance and easy upgrade from one class to another."
Fordele: "The crews are very polite."
Fordele: "I get Airpoints with the flight, crew were lovely."
Ulemper: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Ulemper: "The flight had delay more than 45 minutes I lost my bus connection"
Fordele: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Ulemper: "Poor announcements"
Fordele: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Ulemper: "This was a great flying experience."
Fordele: "Movie selection, crew was very polite"
Ulemper: "Main meal was a little funky and boarding is always a hassle"
Fordele: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Ulemper: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Fordele: "Not much"
Ulemper: "Lateness and virtually no food at lunchtime"
Fordele: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Ulemper: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Fordele: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Ulemper: "I don't remember anything about the food."
Fordele: "easy boarding"
Ulemper: "bad seating. you previously provided a comfort kit but discontinued it."
Fordele: "People at the desk didn't know or don't wanna say much why we have no plane"
Ulemper: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Ulemper: "Complete lack of information and abrupt staff when flight was delayed"
Ulemper: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Fordele: "Great staff, friendly and helpful."
Fordele: "Everything was great except seats uncomfortable"
Ulemper: "Uncomfortable seats"
Ulemper: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Ulemper: "Flight was delayed 2 hours after boarding"
Ulemper: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Fordele: "Pleasant flight crews on all flights."
Ulemper: "Cramped seating in coach."
Fordele: "Flight services were good. Staff friendly. food was good"
Ulemper: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Fordele: "Service was spectacular. The United crew was awesome."
Fordele: "Everything seemed all right"
Fordele: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Fordele: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Ulemper: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Ulemper: "Seats in economy class were crammed with next to no leg room"
Fordele: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Ulemper: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Fordele: "Exiting the aircraft."
Ulemper: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Fordele: "Cordial staff, on time flight, and tasty meals."
Fordele: "It was cheap and easy to book"
Ulemper: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Fordele: "The crew, the comfort, the piloting of the plane, the meal"
Ulemper: "Boarding procedure not organized. People cut lines, pushed and shoved, there was no entertainment"
Fordele: "Friendly crews, good coffee"
Ulemper: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
Iam satisfied with all this.
I should've been inform it wasn't Lufthansa but United Airlines.
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Better boarding and entertainment"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Will never use Lufthansa again"
Fordele: "The crew was friendly. The seating was ok but dirty floors"
Fordele: "The airplane crew were very reassuring"
Ulemper: "Gate was changed 3 times and flight was delayed 2 times too!"
Fordele: "Comfortable seats"
Ulemper: "Meals and entertainment"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "The airline and the flight were pretty good"
Ulemper: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Fordele: "Very friendly crew, great seats in economy with lots of legroom."
Fordele: "Friendly crew, great food, comfy seats"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "The flight was adequate."
Ulemper: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Ulemper: "1hr 20 minutes late"
Fordele: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Ulemper: "Flight was over an hour late and no compensation from the airlines."
Fordele: "great over all experiance. Don't let the other negative reviews put you off"
Fordele: "The Lufthansa app provides updates on plane status and gate number, etc."
Ulemper: "Delay and food was bad"
Fordele: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Ulemper: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Ulemper: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Fordele: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Ulemper: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Ulemper: "Absolutely perfect."
Fordele: "The staff were all super helpful and friendly! Pleasure to fly with!"
Fordele: "the on time scheduled departure"
Ulemper: "the long complicated walk to terminal"
Fordele: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Ulemper: "Our flights were delayed both on the way there and back"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Check-in process. Baggage fees."
Fordele: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Ulemper: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Fordele: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Ulemper: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Fordele: "Usual good service for economy class on this airline"
Ulemper: "Refusal to board as our flight was a few minutes landing"
Ulemper: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Fordele: "Gave us snacks when flight was delayed"
Ulemper: "Flight was delayed Entertainment app didn't work"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Pretty much everything. A joy after the Condor flight"
Ulemper: "What's not to likr?"
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordele: "Staff was very friendly and caring."
Ulemper: "No entertainment and half sandwich with some cookies was the only food we got."
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordele: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Ulemper: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Fordele: "Food was the best airline food!"
Fordele: "Smooth take off and landing"
Ulemper: "Free food for everyone since it was delayed"
Fordele: "Excellent and professional crew members"
Ulemper: "Nothing, the flight was smooth, most enjoyable"
Fordele: "- Good entertainment - Boarding on time"
Ulemper: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Fordele: "The crew was amazing but delays upto 2 hrs"
Ulemper: "Nothing as not in control"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Fordele: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Ulemper: "Obviously, no food or water in Economy."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordele: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Ulemper: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Ulemper: "Seats were horrible, tiny , cramped"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "No food or even water"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Fordele: "I slept the whole way through"
Fordele: "Aisle seat"
Ulemper: "Nothing was complimentary"
Fordele: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Ulemper: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Fordele: "Crew were excellent, had a row to myself, luggage turned up quickly"
Ulemper: "No landing cards given!"
Ulemper: "Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS."
Fordele: "Comfortable flight."
Ulemper: "Only one meal option ( with meat). Alcoholic beverage not included."
Fordele: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Ulemper: "There were no problems"
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Fordele: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Ulemper: "This flight did not occur due to delays."
Fordele: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "Staff was not properly trained in flight protocols."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"