Abu Dhabi Hoteller

Location being near a shopping mall Service poor. Staff not that hospital. Facilities not complete.

Near mall and movies Pool is under maintenance and was completely drained. So disappointed.

leaving! everything

I was very unhappy with the whole stay at this hotel starting from being dropped at the back entrance and only to be told that its closed having to carry my laugagae round the front, then whilst checking being given the wrong room. Had booked for the twin bed and was given 1 bedroom apartment .................which later was changed but had lot of waiting sothe total experience was poor

Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.

the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,

the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food

The location was perfect as I was taking my kids to see the Jonas Brothers.

The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.

it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,

Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.

Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.

The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.

i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel

the lobby decoration and bathroom room light so quiet