The Shilla Seoul

With Ethan Lee at the front desk, our check in became a nightmare. We came early morning for our 5 nights stay and requested a room to check in early. He said there is no room. We said we pay. He said if you pay there is a room by laughing. At the end he decided to give us a room with the most expensive price of the whole stay even it was after 4:30 am. The attitude was disorder. Other staff apologized one by one but the hotel management didn’t apologize for the issue (they charged the top rate) Seems they have the same attitude. Then we figured out that there are much better location and elegant hotel options in the city. A big mistake to stay in the Shilla Hotel Seoul.