Hoteller i nærheden af Lufthavn: Cavern City

Fordele: It was a beautiful establishment .

Ulemper: Unfortunately we stayed during the Covid-19 issue. They did not reduce the price of the room to compensate for the inability to use the facilities and no hot breakfast. We had to be there for a doctor's appointment and were given no options of reduced fees at all.

Ulemper: Delayed check in time.

Fordele: The cookies and popcorn were a great treat in the evening!

Ulemper: For the price we paid to stay I thought we would get free wifi. That was a little annoying.

Ulemper: I couldn't connect to the Wi-Fi easily. It's not a huge deal but it bothered me.

Ulemper: THE HOTEL CHARGED MY CREDIT CARD $162.00 THE DAY I CHECKED IN! I ALREADY BOOKED MY HOTEL STAY BEFORE ON DECEMBER 3RD & HAD ALREADY PAID FOR MY ONE DAY STAY & THE HOTEL CHARGED MY CARD AGAIN SO I ENDED UP BEING CHARGED FOR 2 HOTEL STAYS!

Ulemper: The breakfast choices disappointing. They failed to clean our room one day, but the front desk was able to get us clean towels.

Fordele: Very nice hotel, comfortable room, and good breakfast, plus extras like juice, popcorn, and warm cookies

Ulemper: Carlsbad as a town leaves something to be desired

Fordele: The location was great.

Ulemper: The room was small and dark. could have had more lamps. Room did not get refreshed with clean towels, etc .

Fordele: Location was good and it was clean

Ulemper: None

Fordele: Check in person very nice and helpful

Ulemper: Pool wasn’t clean

Fordele: Comfy bed. Variety of food at breakfast

Ulemper: Eggs watery in breakfast room. Sausage salty.

Fordele: New and comfortable beds

Ulemper: Our toilet broke at 245 in the am. Very inconvenient

Fordele: Great room with modern amenities and lots of storage

Ulemper: Water was not very warm at 7:00 am

Fordele: Easy to find, quite and outdoor pool.

Ulemper: The price. Way over charged. Pool was dirty and cold

Fordele: Great place to stay. Quiet and nice pool and grill area along with fire out

Ulemper: Everything was great.

Fordele: Nice location, full kitchen was great!

Ulemper: No pull out sofa in sitting area. Beds not very comfortable.

Fordele: Personalet var meget venlige og imødekommende.

Ulemper: Der var kun én indgang, og sengen var konkav, hvilket gjorde ondt midt på ryggen. Sengen var også lavere mod toppen, hvilket gav dig en følelse af, at du var ved at vende om.

Fordele: Placering Værelsets størrelse Morgenmad

Fordele: Personalet var venligt og meget hjælpsomt, jeg nød mit ophold, vil vende tilbage og bo her

Fordele: Nice pillows.

Ulemper: It’s not really geared toward tourists. More like a bunkhouse for the oil and gas industry workers. Overpriced. Poor service.

Fordele: It appeared to be only a few years old and was clean and comfortable. It was in a great location for my needs as I was visiting Carlsbad Caverns. My room was next to the pool, but I did not hear any noise from that area. I would stay here again.

Ulemper: A minor item: A towel from the previous guest was still hanging on the back of the bathroom door. Other than that, the room appeared very clean and comfortable.

Fordele: The staff was friendly and very helpful.

Ulemper: Very noisy in the early morning.

Fordele: completely over priced...

Fordele: Staff was pleasant and helpful.

Ulemper: Need gluten free options for breakfast. Also looking fir yolk free egg options. Free breakfast not a value when nothing to eat

Fordele: The cleanliness and the great help from the front desk

Ulemper: Not really

Fordele: Very friendly staff. Great homemade burritos on the breakfast bar!o

Fordele: Clean, nice staff

Ulemper: Wasn’t able to book an extra night but wasn’t Hotels’s fault since all rooms were booked due to heavy oilfield work in the area.

Fordele: breakfast and clean rooms

Ulemper: Room was entirely too expensive for the services rendered. Breakfast was cold.

Fordele: Breakfast was good, the staff was very friendly and helpful.

Ulemper: The elevators need new floor covering, was dirty and very warn.

Fordele: Staff a lot better then in Roswell. Invest in driving a little further from Roswell location to this one.

Fordele: It was accommodating for the dog and the room was very large. The staff were friendly and the breakfast was decent for a continental.

Ulemper: A little pricey

Fordele: Pet friendly

Ulemper: Front desk was not nice. Our room wasn’t ready, so we went outside to walk the dog and by the time we came back inside she had given our room away to someone else?? It was less than 5 minutes. The rooms are very very small. We were very cramped. We decided to cut our two night stay to one night and get out of there.

Ulemper: Please train your front desk people to NOT say outloud what the room number is. It is a safety issue! I am a solo traveler and I dont want people to know what room I'm in.

Fordele: The young woman at the front desk in the evenings was exceptionally courteous and helpful, particularly in helping me to identify a good place to have dinner. The room was clean, comfortable, and quiet.

Fordele: Convenient location. Breakfast was great!! Service was excellent!

Ulemper: It houses oil workers so its very dusty & there’s dirt all in the hallways & stairwells.

Fordele: Super clean and the breakfast was a great set up.

Ulemper: Nothing to dislike about the property.

Fordele: The food at the restaurant was great., and the waitress was very friendly. The bed was very comfortable.

Ulemper: One thing was the pillows were small. and one of mine had a funny smell.

Fordele: Location.

Ulemper: VERY Noisy air conditioner, and they could not or would not fix it. More expensive than nicer paces in town.

Fordele: It was pretty nice but pricey for the value

Ulemper: Too expensive

Fordele: Clean big rooms with nice walk in shower. Friendly and professional staff.

Ulemper: Decor is a bit dated but kept in very good condition.

Fordele: With all the situation on the Coronavirus they were just following guidance and kids couldn’t have their breakfast like waffles eggs.. We stayed for a week to visit my husband..

Fordele: Size of room, nice!

Ulemper: Staff missed cleaning my room one day. Breakfast is over at 9:00am. It should be over at least by 10:00am.

Fordele: It was clean and comfortable

Ulemper: The bed was lumpy

Ulemper: Smelled of smoke. Did not know that it was multiple buildings and not one hotel with rooms and lobby together. Probably would have picked a different place if had known that.

Fordele: I loved that it was easy to find and get to. The restaurant and bar area were great as well as the variety of music and the dance floor even tho we didn't get to use it this trip. Staff was great.

Ulemper: Breakfast choices were good, but the food wasn't that good. The identification info at the bottom of the survey for us is incorrect.

Fordele: , Parking was convenient , service was above board, the room was very clean. The breakfast was very good !

Ulemper: No complaints, everything was acceptable

Fordele: Clean room. Good bed. Microwave snd refrigerator

Fordele: The location to the things we wanted to do nice

Ulemper: breakfast not all that good, eggs too dry, lacked variety, juice a bit watery

Fordele: Front desk staff very friendly. Breakfast staff not so much. But enjoyed my stay other than that.

Fordele: From the moment we entered the lobby we felt welcomed! Emily, at the front desk, was so welcoming, especially after a long day of travel! She was very helpful and we really appreciated it! Also loved the surprise of Domino's pizza for dinner provided by the hotel that night!

Ulemper: nothing

Fordele: Location to caverns was good, sent us to La Quinta to swim

Ulemper: Green. Yucky pool water, grandkids very disappointed / has to go down the street to La Quinta to swim. Breakfast was crowded and not very good

Fordele: Comfortable, clean, convenient

Ulemper: A bit pricey for what you get

Fordele: Super friendly young lady at check in. Clean, comfortable room. Several choices at breakfast.

Ulemper: N/A

Fordele: Very well centered

Ulemper: N/a

Fordele: Friendly staff, nice area.

Ulemper: They are in the middle of a renovation, so it was messy and the swimming pool/Whirlpool was closed. Wish we had been told that ahead of time.

Fordele: Nice Place

Ulemper: The cost, will not stay at this hotel again

Ulemper: cheap windows in hotel.....wind creaking through kept me awake all night. Front entrance to hotel was blocked off because of repairs and side entrance had no accessible ramp to haul luggage. Spoke with staff regarding and no response accept suggesting I call manager. Poorly built hotel that is not up to the standards of Holiday Inn

Fordele: Location

Ulemper: Construction

Fordele: Large room. Great when traveling with kids.

Ulemper: We had the issue of getting charged twice. Still waiting on my refund. Swimming pool was freezing!

Fordele: The bed was very comfortable and I am big on cleanliness.

Ulemper: I had trouble with the tv at the end of the night. Also the conditioner pump doesn’t work.

Fordele: The room was good, the bed was comfy.

Ulemper: The staff was not good. Unfriendly, seemingly uninterested in doing their job. No water in the fitness center.

Fordele: The room was great the breakfast was very good.

Ulemper: there was some remodeling going on for most of the down stairs and it would have been good to have known that ahead of time.

Fordele: the bathroom lights and the room was very clean. you

Ulemper: the bathtub. every time you’d turn the water on it’ll squeal.

Ulemper: Bathroom was not very clean. Tub was chipped up rough on your feet. It looked awful.

Fordele: Everything

Fordele: Everything was very nice. The workers were exceptionally nice.

Fordele: Placering Morgenmad

Ulemper: Morgenmaden var fyldt med mennesker. Ved at reservere på internettet, kunne man ikke få AARP eller militæ-rabat. Det er min største klage.

Fordele: Relativt rent.

Ulemper: Meget dyrt for den kvalitet. Havde lige rengjort tæpper og møbler og alt var stadig vådt.

Fordele: Beds and pillows real comfortable, it’s clean

Fordele: Easy to find, nice staff I would recommend this hotel as a cheaper option.

Ulemper: The bathroom had something gross on the wall. The room was ok, just didn't feel clean

Fordele: It was all good nice hotel

Ulemper: No problem

Fordele: It was cheep and located in a good area of town.

Ulemper: The lobby reeked of something. The guy checking me in was either stoned or drunk. The bathroom door didn't close. Checking out took 30 minutes because the guy the night before put things where they couldn't find stuff.

Fordele: Location to Carlsbad Caverns was decent. Staff was pleasant.

Ulemper: In our renovated guest room: Toilet rocked on its base... bed was downright mushy... chair in room needed to be put out in the trash since it was sooo badly stained and the stuffing was on the floor... The pool was not up and running and n

Fordele: Proximity to the Caverns.

Ulemper: Room was dirty, rough and used.

Ulemper: WiFi is too slow

Fordele: The pool and the room was nicely remodeled.

Ulemper: Noisy as all get out. The pillows were so shallow.

Ulemper: We just wished the breakfast would last a little longer.... we aren’t worried about alarm clocks and really don’t want to have to wake up at 0700 to eat.

Fordele: Clean and safe. The parking lot is well lit. The beds were very comfortable. Big room. Nice bathroom. Good breakfast. Good value.

Fordele: The free breakfast and the rate

Ulemper: No

Fordele: Not much

Ulemper: Not clean,

Fordele: Det var den bedste valuta for pengene i byen, og det var tæt på lokale restauranter. Derfra gik vi videre til Carlsbad Caverns.

Ulemper: Jeg kunne ikke lide det ekstra gebyr for et værelse med to senge. Priserne på reklametavlen var vildledende.

Fordele: Om det laveste pris i byen

Ulemper: Den gamle slidte værelse, larmende

Fordele: Jeg havde et dejligt ophold, intet skiller sig ud.

Fordele: The rooms were great.

Ulemper: The staff were rude and ignored the "do not disturb" signs on the door.

Ulemper: Very noisy due to traffic. Dark room with view of wall 3 feet away. Towels very thin, some were stained

Fordele: fine for the money, clean and comfortable.

Fordele: Owner very personable and helpful. Got his best room. Not fancy, but clean

Ulemper: No breakfast. Not enough outlets. I travel with oxygen and CPAP equipment and trying to get them all plugged in can be trying.

Fordele: Location

Ulemper: Too pricey for stay

Fordele: Peaceful

Ulemper: It was good

Ulemper: It’s old

Ulemper: Dirty old needs remodeling tub it leaks and stinky when walked Into room

Fordele: Nothing.

Ulemper: Not very clean, no shampoo or conditioner. No iron, just a ironing board. Not enough towels. Very outdated for what we paid.

Fordele: We did not get the room we were looking for so we did not have another choice we’re we had book they were already booked so they refunded us but we had to stay in this place 😡

Ulemper: She was really mad whe we told her we had reservations there and she was in a bad mood..pluse the price is to much for this place

Fordele: A well kept, older property in an area filled with older properties. Obvious attempts to keep it up to date. Comfortable beds, decent TV

Ulemper: Being that it's an older property, it's in a noisy area of town. Canal St always seemed to have traffic, and some of it can be heard in the room. We were in a ground floor room and sometimes folks in the upper floor rooms could be heard. All that said, it's not a bad place... Just expensive for what you get.

Fordele: The hotel was located a few miles from Carlsbad Caverns National Park. The rate was one of the best is the area.

Ulemper: Well the ice machine was not working. There was some trash around the parking lot. The desk chair in the room was missing a wheel and I almost got hurt falling out of it. The rooms were semi remodeled. The property needs some TLC.

Fordele: The trailer was fairly new with old appliances. The gal at the front desk was apologetic and understanding when we asked for a refund.

Ulemper: I got there, spent 20 minutes looking for the place with no signs or labels, realizing that these were evidence that this place was not proud of itself. We had to be driven to the room, which was a trailer sandwiched closely between other trailers with long term inhabitants. We walked through piles of garbage and beercans, past four young tattooed men cat-calling my fiancé, and into a room that attempted charm. There was no hand soap or coffee for the coffee-maker. Thinking it was a short night, I opted to shower after which I found small cockroaches on the shower curtain. I made sure we kept ourselves covered because the door had windows without curtains that the drunken buffoons could peer through. I pulled back the comforter on the bed and found multiple dark-brown stains on the white sheets. We immediately packed our things and left.

Fordele: Old village housing It was ok without wifi and Internet My target was caves,so two days we stay and lives in style

Ulemper: Shower was terrible.Very slow!waters dropped like 25 droppes in minutes it's take 2 hours per shower Will recommend my enemies only

Fordele: Jeg kunne godt lide, at hotellet var bekvemt tæt på fra hovedvejen til byen. Det var nemt at komme rundt til de nærliggende restauranter.

Ulemper: Vi så frem til at bruge poolen, men fik at vide, at den var "lukket for sæsonen". Man ville tro, at New Mexico har året rundt badesæson.

Fordele: The only good thing was a was able to open the window so all the stinky smell could get out... The guy who checked me in was super kind and apologized

Ulemper: I booked a non smoking room...they checked me in into a smoking...when I went down to the front desk lady said I booked a smoking room and since it was prepaid they could not do amything about it

Fordele: The desk manager changed our room when I complained that it would be too noisy. The first room faced the very busy street and was literally 10 ft. From the front door of the hotel

Ulemper: The room we were moved to was on the 3rd floor and there is not an elevator. Not a deal breaker. But the couch in the room was stained and dirty. The bedspread also had a spot of something on it and there was hair on the bathroom floor. The breakfast was awful. 2 cartons of yogurt, bread for toast and a couple of pastries. Coffee was gone by 9AM.

Fordele: The location is great the staff was excellent and room was nice and cozy I loved my stay

Fordele: Location. Laundry available. Bedding OK for this price

Ulemper: It could have been cleaner

Fordele: Convenience

Ulemper: No

Ulemper: noisy, dirty.

Fordele: We visited to New Mexico to spend time with my husband who works there. The hotel was very close to his work, wo we were able to spend a lot of time with him, even though he had to work.

Fordele: Interior design and the amount of space

Ulemper: No elevator

Fordele: Didn't like anything about hotel.

Ulemper: Hotel did not reflect online photos. Too expensive for quality. I should have invested more money and stayed at a better hotel for next time. I will never visit this hotel again and will definitely let others know not to stay at Super 8 in Carlsbad.

Fordele: Staff friendly like the privacy of room

Ulemper: No

Fordele: NOTHING!!

Ulemper: Had a 2 night reservation which said we would arrive near midnight; phoned about 10pm to state we would arrive near midnight and reservation was confirmed; after a 12 hour drive we arrived shortly before midnight and were told the reservation had been cancelled, someone was already in that room and all they had was a 1-bed room (for 3 adults??) We went across the street where we only paid $10 more per night for a 2-bed very comfortable room with hot breakfast and indoor pool! NEVER giving Super 8 another chance!!

Ulemper: Vores dør var smadret, som om nogen havde sparket den ind. Den vigtigste kontakt til lys virkede ikke. Badeværelsesdøren ville ikke lukke.

Fordele: Værelset var rummeligt og rent. Personalet var meget lydhøre over for enhver sag, der kom frem.

Ulemper: Internettet var ikke altid pålideligt.

Ulemper: The staff is a little rude

Fordele: The room appeared to be clean

Ulemper: Broken lamp, staff not available at initial checkout, broken fixtures. Smoke detector inoperable, no bathtub drain plug

Fordele: Great location. Room is very clean. a lot of stuff looks like new. It seems just remodeled.

Ulemper: I can heard voice from the rooms next to me.

Fordele: We liked the location, about 20 miles from Carlsbad Caverns National Park.

Ulemper: If there was a breakfast, nobody told us about it. Staff at check-in was not as friendly or welcoming as we have experienced at other Rodeway Inns in New Mexico.

Fordele: It was a place to sleep. Room looked clean and bed was soft. It is also one of the better locations because you are on the main road.

Ulemper: When I checked in they tried to charge us twice for our stay. After 15 minutes the girl working the desk finally realized that the first attempt went through and then forgot to give me my ID back. Didn't realize it was missing until 11am the next day and they just left it in the office without trying to return it. When I returned to sleep for the second night the key didn't work so I had to go to the office again. Also the light fixtures we missing half of the lightbulbs.

Fordele: The microwave was broken, freezer in refrigerator frozen over. Manager not friendly at all on check in but apologized when we left. We paid for two nights but left after that one. Lost money

Ulemper: Manager could have been friendly. Room so hot when we arrived it took a good while to cool off . Couldn't heat my food because of broken microwave. Bed and bathroom was clean but dark and dreary in the room

Fordele: Convenient location, near Caverns

Ulemper: very expensive for the low quality

Fordele: Location

Ulemper: I felt the price was much too high for the quality.

Fordele: Nothing! Awful!

Ulemper: The towels were all visibly dirty and unwashed.

Ulemper: In the morning there was a Semi truck parked in front of our room thank goodness we were already awake as when he started his truck it sounded like a freight train!

Ulemper: All transactions with office were through a window that had a small space open low down through which to speak. Not welcoming and suggesting dangerous area or customers. They went cheap on everything: electric outlets and no soaps, shampoos, etc. All for $100!

Ulemper: Yeah way over priced. Advertise a pool and no water in it and dont tell you even when you pay and check in. Have to see for yourself no water in pool. Blanket on top of bed and pillow case dirty. Go ask for 2 extra bath towels and get looked down on

Fordele: The pool was probably the only perk.

Ulemper: We had to get Clorox and clean the toilet ourselves cause the cleaning person was not there. The room smelled like cigarette smoke. There were dead bugs in the room. The door latch was broken and we had to push the sofa in front of the door at night.

Fordele: The reason I gave a NO answer if the hotel met my expectations for the star level is because I believe it deserves at least a 4 star rating. We travel a lot and this hotel met all requirements in all categories. Thank you for the experience in Carlsbad.

Ulemper: Everything advertised was met or exceeded our expectations.

Fordele: The girl at the front desk was extremely nice.

Ulemper: The place is not kept up at all. There’s needles, trash, and cigarettes all over the property. The first room we got smelled like cigarettes, and there was a lady smoking right by the door. The second room we got smelled better but the fire alarm was sitting on the counter, and the vent in the bathroom was broken. The room had an odd smell of mold or like a dead animal. There was a bunch of crack heads outside. We didn’t feel comfortable at all sleeping through the night. We barricaded the door with our bags. They had dirty lotion bottles on the counter and the towels had hair wrapped up in it from the last person. It was overall a gross motel. We had to cancel the second night because it was a waste of money. At least pick up around the property and keep up on maintenance. I don’t know why that’s so hard. Do not stay here

Fordele: On internettt

Ulemper: N/A

Fordele: Nothing

Fordele: The staff and being close to where I needed to go.

Ulemper: No coffee maker on the coffee tray or in the room. Used soap put back in a wrapper and put in soap dish. Remote only worked to change stations if put on the weird sensor that came up from the dresser that made you think it was a camera spying on you.

Fordele: It was close to Guadalupe mts

Ulemper: Could have been cleaner and had a more comfortable bed but was not bad

Ulemper: First room smelled musty and of urine. Second room a little better just musty. Hotel is aged and requires lots of maintenance to bring up to a two star.

Fordele: Centrally located to all destinations I was going too. Room was clean.

Ulemper: The initial first impression upon checking in was less than expected, and not friendly or welcoming. Breakfast was lacking. H

Fordele: The location

Ulemper: The room we had booked reeked of smoke so we asked for another room. That change cost us more money. The staff on duty at the time was not pleasant and didn't go out of the way to make it pleasant.

Fordele: Dirty, fan falling off wall in bathroom, ceiling was falling in, we stayed two nights and someone walked in us when our room was locked both nights because they double booked it, breakfast was terrible, very loud , dog poop all over outside and it stinks, felt scared and unsafe!

Ulemper: See above......,it was a terrible experience, awful environment and staff didn’t seem to know or care about anything!

Fordele: Price point. Bed was comfortable.

Ulemper: Furniture was old, scratched marred. Bedspread had a rip in it, took a long time to get hot water, WiFi kept disconnecting.