Deluxcious Luxurious Heritage Hotel

The bed was lovely, extremely soft and comfortable. The room was clean.

The outside of the hotel was very dirty, very bad first impression! The lobby and passages inside the hotel looked untidy, definitely not like the pictures. Disappoining.

Very dirty hotel. Small room without the possibility to open the window. Nothing provided (slippers, extra card key, WiFi, a simple glass next to the sink for toothbrush). Room very bad maintenaned, mouldy walls, main door broken. Garden outdoor with no maintenance at all. Room just right next to the road with cars parked 30cm from the window. Bugs on the pillow! Horrible experience for the high price paid!!! Can't find anything of Luxury in this venue.

Comfy bed and location.

Dirty toilet, stain carpet. This hotel not luxurious at all..

Location is the only good point

Old hotel. Exteriors was very bad. I thought I was misguided by my Google Maps, sadly it was the right place. Very poor maintenance. Dirty stained carpets, you can pick up hair balls from it. Plaster ceiling stained and not maintained. The worse was yet to come... Evil service. I was deceived by the online information when I booked 2 rooms of Junior Suites, I was promised complimentary 3rd bed upon request (for each Junior suite) by the hotel. However, when I requested for the bed, they refused, saying that I couldn't get the bed unless I pay RM100 per bed. I had to 'fight' for the bed, but in the end, they still refused to give 2 beds(I booked 2 Junior Suites). Only 1 bed was given. No reception staff on duty after 6pm till 6am..how weird was that?