Good sized rooms - clean and well cared for None
Public areas spacious, breakfast good. Lifts not working, poor lighting in room, food left in corridor - not worthy of a hotel in this category.
Brand new hotel so overall facilities were impressive. Room was large with excellent views. Good sized bathroom. Lifts not all working so long delays going up to 11th floor. Some of fittings in bedroom badly designed E.G. flexible light next to bed had already worked loose, wardrobe door wouldn't open fully due to hitting room door closer.
Great location for city. Room on sixteenth floor with floor to ceiling window and amazing view. Pleasant room. Staff very friendly and helpful. Reasonably good breakfast buffet. Gym poorly equipped.
Well located on Broad Quay, close to Bristol waterfront, good restaurants within walking distance, walkable to main shpppoing district of Bristol. We booked two rooms, one for 3 people, the other for 2. The hotel placed the extra bed in by far the smaller of the two rooms and the rooms were six floors apart. The larger room, although very comfortable, absolutely stank of cigarette smoke. We were oiffered a small discount on checkout, but this should have been picked up by housekeeping and the room not allocated.
Central situation in Bristol,proximity with the airport in Stansed Stupid customer occasioned fire alarm at 4 am!!!!
I asked for a quiet room... I got it. Reception staff extremely efficient and friendly and professional. I liked the colours in the bedroom, appreciated having a bath .. useful in a city to relax.. and beds were comfy. car park was a bit tight with pillars, but I was glad to have it!!
Large bed, nice view, new room.
Very central, excellent location for shopping! The hotel andcommunal areas are clean and stylish. Check in staff were very pleasant. the room was clean and stylish, the bed extremely comfortable. the view from the floor to ceiling windows give a great view over the city (15th floor) and make for a very light and bright room. None.
The location near the river. Perhaps a little difficult to locate by car! Unfortunately the heating wasn't working on the 1st floor where my room was allocated. No-one offered a heater of any kind and it was extremely cold weather. I had to request milk as there was non available in the room to make a drink when I arrived after a long journey.
The room itself the service in the restaurant was shocking I have filled in the feed back form at the hotel.
Booking in very helpful staff and pleasant, comfortable room, pleasant bar area informal atmosphere. Felt that more staff should have been available for morning breakfast service as staff were very overstretched. However,the staff on duty were all very pleasant despite the circumstances.
Complimentary wine, flatscreen tv, comfy bed, dressing gown/slippers, iron,access to pool and gymn, secure parking. There was a intermitent resonance caused by some sort of pump/machinery that went on all through the night. It would last for thirty seconds then off for two minutes, then on another 30 seconds... This led to disturbed night's sleep.
Lovely breakfast staff Toilet did not flush properly
Friendly staff and excellent breakfasts. Room, particularly the bathroom, looked a bit weary.
Fantastic room, clean tidy and modern. Leisure facilities working, staff very helpful. Breakfast plentiful and value for money Bar prices expensive. £17 for 3 drinks....
The staff were very friendly and courteous. It was close to the conference centre we were visiting. The room was very poor quality, and uncomfortable. The shower didnt work properly. There was no drinking water in the room. The beds were extremely uncomfortable, we only had one small hard pillow each. At breakfast in the mornings it was impossible to get adequate drinks, as there was only one waitress serving coffee out of a tiny pot, and that had to do 100 people. It certainly did not live up to our expectations of a hotel in the Hilton chain, and we won't be returning.
I enjoyed the pool and the service and the breakfast buffet I thought that supper was overpriced and was not ideal for fussy eater children. my daughter was limited to pasta which turned out to be spicy although I thought it was nice
Quiet location. Convenient formotorway. Friendly, helpful staff. Excellent breakfast, attentive waiters.Well appointed,comfortable, warm room. No problems
Excellent facilities Bar meal was over priced for what I orderd certainly would not pay it again.
housekeeping staff receptionists waiters and waitresses all very nice
breakfast was good and good value the blankets were a bit tired
The room was nice, great to have both shower and bath. Reasonably good tv and channels, location was great - near all the best riverside bars and restaurants. Parking was very expensive (£19 for up to 24 hrs). Woke up to the builders from the site next door throwing concrete down a shute, not great. Toiletries very average.
perfect hotel,perfect location, perfect for everything
Comfortable clean room
Location, Rate, helpfullness of staff, style of room and bathroom Thought price of breakfast quite expensive
Beautiful room in a beautiful hotel! Very modern and comfortable, the bathroom was exquisite with a lovely big bath. We were supplied with massive dressing gowns too. Nice big tv, very comfortable bed. Lovely bar area downstairs.
Upgrade for £10 to Superior room with riverside views and little extras TV in bathrooms, bathrobes, also some fab dining near by made weekend really special Nothing
Rigtig godt hotel med god placering i forhold til transport, shopping og byvandring nej
Hjælpsomt personale - hvorfor skal jeg skrive femten ord? Hvis nu der kun kan skrives to ord I denne kategori... Servicen til morgenmaden kan forbedres. Jeg fik ikke hvad jeg bestilte, og var nødt til hele tiden at gøre opmærksom på min tlstedeværelse for at få kaffe. Hotellets navn er iøvrigt ikke future inn - Det er cabot hotel bristol, så det var svært at finde - også fordi adressen kun blev angivet med gadenavn, ingen gadenummer. Brugte mindst ½ time på at finde hotellet.
Staff were very helpfull. If returning late to the hotel the car park was often full and I had to park elsewhere.
The friendliness and efficiency of the staff, the facilities in the room (iMac), the quality of the choice at breakfast I find the prices a bit steep at certain times for a single traveller (often nearly £100 a day). There seems to be an assumption that all customers will be couples or friends sharing a twin room and there is no reduction for single occupancy of a double room. I would ask the hotel to consider this.
The bedrom was brilliant and had everyone you could need and so comfortable the corridoors, general foyer etc very clinical not 'warm/cosy'
The imac facility in the rooms is first rate and definately a cut above most Distance from main centre
The rooms were very modern
Clean modern hotel. The rooms were much smaller than expected, as were the breakfasts.
The young lady on reception was very friendly and helpful The lift was broken - other guests warned us not to use it
easy to find and close to town
Liked the rooms also room service prices for wine was not to bad. Would stay at the City Inn Bristol again Charge for parking
Staff were friendly. Hotel room was lovely. Very quiet. It was difficult to find the hotel car park. It could be better signposted. Otherwise everything good.
Location was absolutely great and spa facility was ideal just to relax in the middle of the hussle and bustle of it all
The staff was very courteous kind friendly they met my needs the facility was well kept (clean) I can't find anything to complain about except not enough tv stations that we could view without paying
Freindly staff, hotel very clean and tidy. Location was perfect for Cabots Circus and centre of town for bars and shops. Great atmopshere. I liked everything. Only small comment maybe is to have 2 robes in the room not just 1!
Courteous staff. Clean Meals in restaurant over priced
Good location and very clean modern room that was very comfortable.
The bed was very comfortable. No hot chocolate or earl grey tea in the room.
What i liked was the fact that I was able to take my to girls swimming in a very nice, clean environment, have a nice meal and then spend time shopping/sightseeing in Bristol with a hotel in such a great and central location.
Swimming pool and spa area was perfect for relaxing.Also,hotel location is perfect for Broadmead Shopping area
The bed was very comfortable. It was very expensive for what you got.
Staff were excellent as was the food. Hotel lovely and we used the Spa. There is no car park on site but we parked in the ncp car park next to the hotel. You have to pay £11 a night.
Good value for money Really nothing
Fairly good location.Very good reception staff. Free parking at the adjacent NCP. Very small room and compact bathroom.Cobwebs on the ceiling. Poor value if breakfast not included.
Close to the venue visiting duirng the evening
Good food and very courteous staff
Room service was excellent, the bed was comfortable and I was not aware of any noise at all. I had some distance to walk to Bristol Temple Meads Station after leaving the hotel and I found the map I took off the pad in reception to be rather vague. I also asked directions and it would have been nice if I had received verbal instructions. I was told it was only 15 mins walk but I walk fast and that was not long enough.
The staff were excellent - friendly and very helpful - and the room was superb. There was absolutely nothing that we didn't like!
location. value for money. Some members of staff had difficulty fully understanding english, which made making requests challenging.
We had a very comfortable and comvenient city stay. Our room was quiet, but a harbour view woukd have been an advantage.
location Noisy if room overlooks street at front. Room was clean but carpet and chairs tatty.
Location excellent - right in the heart of things. Very quiet -surprisingly!
Nice location very hard to find.
The pool was an added bonus and the size of the room was excellent, much nicer in comparison to other Bristol hotels.
Nice, relaxed and contemporary feel Hotel bar shut at 11pm, even for guests. This should be improved
Great bathrooms! Flexible on check in time which was useful for us as we were attending a wedding later that afternoon. Extensive selection for breakfast. Rooms could be slightly larger and not so cramped with furniture.
An excellent well proportioned room that offered comfort and space. It was also within walking distance of the shopping area.
Good comfortable hotel in a very conveinient location for visiting local family, eateriers and city centre.
We have stayed here before and wanted to come back. Unfortunately this time the room was a bit shabby.
the beds where really comfortable the only thing i had against it which I dont think you can do anything about, is that the room smelled like stale spit, which my husband thinks is the glue that holds the wood panels on the headboards etc.
Nice quiet location very close to everything. The rooms were spacious and clean. Nice size bathroom too. The staff were very helpful and friendly. The food in the bar was delicious. I would definitely recommend this hotel. After a night out on the town, i returned to find i had no electricity in my room. But the next morning i informed the staff who were very apologetic and they sorted the problem out quickly.
Central hotel. Club rooms very comfortable. Staff very pleasant.
This hotel had everything we needed - comfort, good staff, good service, good food and the room we were given was excellent for anyone disabled (although we arent). Roll in/out shower, pull emergency cords and wide doors, disabled toilet and good access generally. Very hard to find when you do need it - something for them to advertise to those in need. Nothing - would definitely return.
Room was big and the breakfast was excellent
Central for Bristol City Cleaning the brass in the lifts when everybody was leaving
breakfast, big and very complete room there was rubbish from previous guests in the room
Very friendly staff and also great deserts in the evening.
Location, very helpful staff No water in the room, the receptionist said they have stopped giving water in the rooms. You therefore have to pay and wait for water from room service. The room also had some large areas of damage to the walls, it looked as though a decorator had not finished repairing something. Overall though the decor of the room was modern and clean
I stayed only one night but experienced good time with Novotel. Hopefully i will get back for more stay. Thank u Novotel. Nothing
Very comfortable room Parking charges were high for residents
that i had to pay for parking
It is convenient for the station, peaceful and clean. An excellent location from which to travel to Business meetings. I was unimpressed with the uniforms worn by your staff members in Reception as they were dull, in colour, apparently unironed shirts and not in any wat smart
location, cleanliness,helpful staff,gym
The staff were extremely friendly and the suite was a perfect size for two adults and one baby. None
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast. We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
Staff in the main were friendly. Once needs were made known they were promptly acted on. Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.
The location was excellent and the htel looked very plush. The overpriced breakfast and overpriced guest car parking.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
The evening meal was delicious and our waitress was very pleasant.
breakfast was good but slow on the poached eggs On arrival the bathroom floor appeared not to have been cleaned.
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value. A shame that there was a charge for parking.
Dinner in Palm Court, food and service was excellent
Hotellet er godt placeret, og personalet i restaurant og bar var effektivt og venligt. Der var ikke vand i min bruser om morgen, hvorfor jeg fik lov at gå ind på et værelse ved siden af for at tage brusebad. Derinde var der ikke varmt vand. Det blev aldrig ordnet, så jeg måtte skifte værelse to gange. De forklarede det manglende vand med, at det jo kun var et tostjernet hotel!
The location of this hotel was ideal for what we visited Bristol for.
availability of food is very poor and breakfast is miserable.
it was in the centre of where i wanted to visit the noise from the yard at the back of the hotel - it was so noisy, and started at 5am!! Perhaps sound proofing the windows may help?
The choice between two beds, one with a hard, one with a soft mattrass. It would have been nice to have some personal service during breakfast for the eggs, tea etc.
Quite impressed with the facilities at this hotel although we only stayed one night Unfortunately they had left our window open and no heating on so took a while to heat up
proximity to the centre Cold room and lack of warm bedding
It's proximity to the train station and shopping in Bristol. Also the staff are very friendly and helpful. No complaints.
very friendly and helpfull staff and good location for city centre
it was in a good location and staff were very helpful adjoining twin rooms would have been good for our party but there were none in the hotel only a double and twin were available
Lovely staff, convenient location. Basic facilities. Very noisy!
Staff very helpful Quality of breakfast was average - synthetic cheap juices, poor quality coffee , no option of hot food
Clean, modern, comfortable, excellent breakfasts, everything you could want for a simple hotel stay. Hotel got a little noisy at night - guests yellling at 4.15 am
A very comfortable room with a lovely shower. Breakfast was also of a very high standard. I didn't like some people being allowed to eat breakfast while wearing their pyjamas, I felt they should have been told to dress.
Easy to get to. Excellent Breakfast Lift was out of action for most of Sunday and still out of action when we departed on Monday - for cleaning it was claimed.
It had a comfortable room and was close to where I needed to be in the morning (UWE). It was also close to the station. It's a shame there isn't a restaurant, even for simple dishes for people arriving late. It's not always nice to go to the pub on your own, although the pub opposite was very nice and not at all threatening. Would have been good to have an iron in the room. A small gym area would be perfect!
It a nice hotel.
Quick check in / out Lack of staff presence Poor quality breakfast Overcrowded at breakfast time
Great stay / many thanks
Its very comfortable and clean It was difficult to find the hotel which was sited well off the city centre. Clearer road directions will help.
Expected standard- delivered Tea/Coffee machines were not working correctly and the toaster was set too high- burnt my toast. Staff seemed a bit hapless.
Location very good easy to find 2 minutes off motorway.
Staff most obliging. Breakfast very good.Upgrade for one double room most impressive.
Staff is very good, friendly and helpful and needing a place to stay for the week, it has about everything one would need. Just down the road is shopping for those little things you need. Easy access in and out and very comfortable No pubs within walking distance
Pool and very helpful staff Rooms are a bit small for two adults and two kids
Refurbishing reception, access was difficult, no trolleys available or assistance with baggage offered.
friendly and very helpful staff, very clean and well kept hotel, pool and spa very good and good location for all areas. standard double room alittle to small,food and drink on site a bit expensive, internet should be wifi free and flat screen TVs fitted
Clean and comfortable hotel with a good breakfast. Although from the outside it doens't look that appealing, in the inside it is of a good standard. The pool was however really small and it not clear that this was more of a paddling pool than a swimming pool in the literature!
We had a room looking over the park which was extremely pleasant In comparaison to some of the other Holiday Inn we have stayed in, the rooms were a little cramped!
The view was nice. The breakfast was nice. Different types of pillows were available. It was convenient for where we were going. I was woken up at 4am by someone banging a window and entering a nearby room.A carparking problem made us late leaving.This isn't 4 questions, it's much more! I wasn't told this would be a review, I was told it was feedback! At no time in the hotel were we given a feedback form about our stay. There is no "don't know" option if we haven't read the web reviews
The peace and quiet, and helpful (mature) staff in the restaurant!
The breakfast was really nice. Also the children's play area and pool were pretty good.
its a very nice place to stay the cold water tab didnt work and we reported it 3 times but no action was taken. it isnt nice to only have very hot water to shower.
All you could ask for just under £70 for a twin.
Very friendly staff. Bad noise isolation from the traffic at the Bath Road. Wireless internet access is generally usable at the chapel and near the reception only (and in addition to that is extra payed - hourly).
Good price, comfortable,plenty of parking, convenient location. Staff friendly and helpful.
Haqve stayed there before and alkways had excellent service On this occasion was dissapointed with room. It was very noisy - there was the sound of a pump or motor running continously- probably alongside or underneath this room.
Bathroom walls and blind were very dirty. Although the sanitary ware and fgloors were clean.
There was nothing this hotel done well and I can safely sat it is the worst hotel I have ever stayed at. THe room had no heating and the noise from the road outside prevented me from having a good sleep.
I liked the hotel very much it was convenient for my trip. The bathroom decor is looking very tired and good do with decorating. The coridor leading to my room had a very funny smell, was very good and it appeared anthat anoutside door was jammed open.
staff superb, food excellent, special diets catered for, welcoming to children, good location for easy access to motorways and city