Fordele: Everything at Brookside Inn surpassed my expectations. The hosts were wonderful, the breakfast was fantastic, the snack plate in our fridge was a godsend. Even though it's a wonderful, romantic leisure spot, we were there for business and it met all of my needs and was one of my best work travel experiences.
I wouldn't change anything.
Fordele: Moxie's (very nice restaurant) just across the parking lot. And the view of snow-capped mountains on three sides quite spectacular.
Fordele: No free breakfast but coffee available in morning. Free internet. Dog friendly. Free parking. Denny's and Moxies restaurants in same parking lot. Friendly courteous staff. Excellent hotel!!
Fordele: Had to wait 20 mins at the front desk to get checked in no one was at the check in desk
Ulemper: Just the service
Fordele: Spacious and clean, really liked having laundry and kitchen appliances as we stayed a week.
Ulemper: Had to ask for some of the supplies that were supposed to be in the room...just a minor inconvenience though, we received them right away.
Fordele: Helpful and nice staff. A very pet friendly hotel, my bulldog Dysen loved his stay too.
Ulemper: Only real complaint was that the temperature in the elevators was too hot. Other than that a great stay.
Fordele: Suite with kitchen area.The bedroom, bed and pillows were extremely comfortable... Comforting feels more like a home than a hotel room. Room services were very attentive.
Fordele: Great modern hotel.
Ulemper: No pool. :(
Pet friendly too. You should stay here!
Fordele: Way more than we were expecting. Full kitchen, washer and drier, separate bedroom, balcony with park view. And all for a good price. WOW
Ulemper: Luggage cart had a loose wheel
The newness and location of the hotel was great, and I was sadly surprised to see how poorly it was cleaned. If it were not so late when I checked in for the one night, I would have likely left. I would really like to try the place again, but not sure if I can get over the dirty bedding.
Fordele: The hotel is new, and very modern with all the amenities you may need near by.
Ulemper: I was very surprised to see how poorly cleaned the room was. There was a stain on the cover sheet (you can guess) the microwave had greasy hand prints all over it. There was hair in the tub, floor and on a clean towel. Melted stuff on the kitchen sink.
Fordele: The modernness and neatness.
Ulemper: It should have a pull out sofa, or 2 queens instead of one king or 2 singles.
Fordele: how clean and roomy the rooms were. The staff was excellent
Fordele: Room was average but very clean. Staff were friendly and helpful.
Fordele: Perfect location for my business trip - right off of Hwy#1. The event I was attending was at the adjacent Conference Centre (in a connected building). Perfect.
Ulemper: The rooms have those exterior wall unit heater/air conditioners (you know the ones). The units are not new - and noisy - it grinds away shifting gears all night. Good thing that Abbotsford isn't cold in winter - I turned the unit off. Quiet achieved.
Fordele: Friendly staff even with late arrival. Quiet room
Ulemper: There was a used washcloth and bar of soap in he shower.
Fordele: Was very comfortable and staff were efficient and friendly
Ulemper: Can't think of anything that we didn't like
Ulemper: Thin walls! Could hear neighboring rooms clearly. Bathroom was mostly clean, but had hair in the sink.
Fordele: My kids loved the waterside
Fordele: Easy to find. Near shopping.
Ulemper: Room had an order. Carpet had marks.
Fordele: Great customer service from the front desk, I needed an ironing board and iron and they got them to me expeditiously.
Ulemper: Nothing comes to mind
Fordele: The staff are amazing. So friendly, I love staying here.
Fordele: Amazing and very accommodating staff.
Fordele: was clean
Ulemper: the breakfast that was included was not ready for the start times and had missed due to having to leave at particular times.
Ulemper: Carpets dirty an frayed in elevator and halls. Carpet in bedroom dirty. Air conditioner very loud.No hot breakfastThe waffle machine was broken. The toaster burn the toast. Cold boiled eggs not allowed to use microwave to heat them up according to sign.
Fordele: Location. Resturant close by.
Ulemper: No extra toilet paper in room, no kleenex at all, only 2 pillows on bed Should be 4.
Fordele: Very clean, great staff, great breakfast. Power was out when we arrived for checkin due a large storm, the cleaning of rooms was delayed since the housekeepers couldnt see. staff was calm and accomodating, moved our room to one that was ready.
Friendly people good location
Fordele: Excellent people and clean
Ulemper: No it's all good
there is undrinkable coffee, and the unfriendly lady, other than that it was a very good experience. considering this two black spots I will not come back to this place
Ulemper: Rooms weren't ready. When finally available they were still very Dirty. The carpet was wet also. Very bad smells In room and hallway. Outside signage posted and booking slip said free breakfast. but none provided. I was told they "cancelled" the complimentary breakfast despite EVERYTHING saying it was provided. Dirty hot tub with malfunctioning jets. Odd color to pool water. No Wi-Fi info provided. Rude staff. In desperate need of upgrading and customer service training!
Told "tough shit" and then hung up on by "manager" when I called back to complain. Horrible experience. Do not waste your money here.
Ulemper: Bath tub didn't drain. A/C isn't big enough to cool down the room. Had a tube TV which cut in and out and had no volume control.
Fordele: The staff is nice and the location is good. The room looks nice.
Ulemper: Everything is good except I found out there are some bugs but I am not sure if it is bed bug but it should be aware.
Fordele: staff was great. service is to be expected and the location is great.
Ulemper: hair dryer was broken and a little dark inside
Fordele: Nice big room. Fridge in room. Great staff. GREAT bed.
Ulemper: TV is in a weird spot, like 100 miles away. From anything. The hair dryer didn't work. :( My hair is still wet. Pool, hot tub and sauna should be open later! Or just the sauna and hot tub. Needs a coffee table by those 2 green chairs. Lighting is gross
Fordele: The staff was very friendly
Ulemper: I woke up with bites all around my ankles...id check for bed bugs
Fordele: The best part was leaving the hotel
Ulemper: Unfortunately there isn't anything I can say good about my experience with this hotel . Initial pictures and description of the hotel room amenities were very inaccurate the room were given was extremely filthy worn down and did not have heat. Stay away!
Fordele: decent location
Ulemper: old and in need of refurbishment
Ulemper: The staff
Fordele: The location was convenient, but noisy due to the proximity to the highway.
Ulemper: The sliding window lock was broken and the parts laying on the window ledge.The sheers were missing off the windows.The room smelled of disinfectant when we arrived.We left a half cookie on the night table. In the morning it was covered in sugar ants.
Fordele: Everything, location was easy to find, staff was knowledge and the room was clean!
Fordele: Cheap & cheerful. Great staff, very accommodating
Ulemper: A bit run down, but not a big deal. If you want the low price, what do you expect? This isn't Mexico!
Fordele: proximity to the highway, breakfast included
Ulemper: door worked a little less than ideally
Fordele: Friendly staff very accommodating
Ulemper: The air conditioner and fridge didn't seem to cool much
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