Loved the spa, pool and workout facilities. Also the free wifi is great and the lobby has a really great energy.
At the reservation counter at the time check in, the information and treatment was not properly taking care and we have to ask many basic question which is normally taking care by other international hotels or i thingk there will be an ignoring or classing people by their nationality which was upset me a lot in the beginning, later on it was ok.
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
the view was awesome service was pretty average.
Room layout and view.. A variety of food choices. Efficient Internet. Parking. I'm neutral on food options.
Location Expensive at breakfast they charge you for every cup of coffee. Each time it was used the toilet in our room had to be flushed at least twice.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Staff was very helpful, concierge service was really good.
being right in the middle of the city hotel was fine
Was great. Was upgraded and offered complimentary drinks.
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
Loved the accommodations and location!! Had to go home!
Convenvience to Queen Street Getting dated
In the city and can connect various buses and trains as within walking distance. Airbus from airport drop off near hotel. Food easily available and kitchen good enough for preparing simple meal. Staff esp lady who tidies room very friendly. Would definitely stay same hotel again. No worries.
The location The room was on the 3rd floor facing Queen Street.There was no doubleglazing on the windows and the traffic noise was bad. Difficulty sleeping.
I really liked this hotel. The rooms are small but they have so much in them. They have everything you could need including a washer/dryer! The one thing I did not like and it's one small thing, the pillows! Small uncomfortable pillows, that's it. I stayed 2 nights and was so comfortable, I didn't use room service. I had everything I needed and just kept the do not disturb card hanging on my door the entire time. I would stay here again, without a doubt. If you plan on walking as I did, you will be climbing a serious hill back to the hotel. I enjoyed the bit of exercise, some may not. Pillows!
The cleanliness of the rooms and the decor The size of the bathroom was pretty small compared to the large kitchen. Also the housekeeping staff started knocking on the doors of the rooms at 0800 to see if they could clean, abit annoying when checkout is 1100 and we were away expecting a sleepin.
Room and service are good! No free Wifi like it advertised on web site.
as this was our first stay in NZ, we were surprised at the high level of facilities provided as standard, but subsequently found this to be the norm in NZ,
Friendly & helpful staff. Clean, comfortable room. As a young couple on a tight budget, I recommend it.
Close to town. Broken elevator, and then the cleaning lady filled the working elevator with rubbish and dirty towls so I couldnt fit and it made me late for my conference. I would of used the sstairs but I was on the 11th floor.