Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).
i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
The friendly staff and excellent service
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
Prisen for morgenbuffeten (€18) var temmelig høj.
Lækkert badeværelse, med både separat bruseafdeling og badekar.Dejlig morgenbuffet med alsidigt indhold og megen god frugt. Hovedpuderne er i en for dårlig hård kvalitet. Klumpet syntetisk. På forespørgsel fik jeg en tempur (blødere) men ikke helt som ønsket - dog bedre. Klassisk lagen - tæppe - som man bruger sydpå burde fjernes fra 5* hoteller, således at man kan få et tyndt duntæppe (medbringer altid mit eget)
Fremragende betjening ved front desk Bedre facade med flag og parkering. Bedre annoncering af restaurant.
Meget fint værelse og god seng! Hård matras! Nej!
Rene værelser. Det fungerede. Lidt anonymt. Tørt brød til morgenbuffeten, der dog ellers var god. Ingen swimmingpool og sparsamt motionsrum.
Venligt personale,udmærket morgenbuffet.Flotte værelser.Glimrende badeværelse.Fortræffelig beliggenhed tæt på centrum.Hurtig betjening. Personalet bør blive bedre til præcis morgenvækning hvis ønsket.
Alt var i top på dette hotel bortset fra to ting: Restaurant i en kælder er kedeligt (men maden meget fin) og en bar i så direkte forbindelse med indgang/reception er ikke hyggeligt. Se ovenstående.
Service, beliggenhed, morgenmad
Extraordinary hotel , really outstanding
We had a very nice and quiet room. The Garden was a paradise incl. the pool-area. Very good breakfast. friendly an helpful staff. It could be a little bit cleaner in the pool-area and toilet-paper and paper towels were missing in the ladies room.We didn't like rests of cigarettes lying on the breakfast-terrace.
Very comfortable bedroom, with helpful staff Location very inconvenient. Alcantara no place in poring rain!
the elegant surrroundings. especially in the main building.the staff were dedicat.ed warm polite and friendly.beauitiful garden.a feeling of exotic luxury. a taste of the past.lovely chinese pavillion in the garden where lunch and cool drinks were served.excellent health club.good size room with garden view.
Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna... Nothing
The common rooms and grounds of the hotel are beautiful and the service was excellent. The location of the hotel is a bit out of the way, but taxis are not expensive and the hotel offers a complimentary shuttle service to the principal tourist attractions. When we took the shuttle, our driver gave us a tour en route that rivaled many city tours you buy, complete with interesting facts about the city, its history, and what we were seeing. The entire bell staff and concierge staff were very friendly and helpful. The hotel also had our room ready and allowed us to check in early, which means a great deal to us after a long international flight. The maid came to do turndown service at 10:00 p.m. after we had already gone to bed. This was a minor inconvenience - overall the service was excellent
friendliness of staff excellent service non ivasive attitude
The location of the hotel is perfect! up to a hill, situated in a quiet area but you need a car so you can go wherever you like! The staff are all of them very friendly and ready to serve you! There has been a problem with mu wifi connection but after a few days it was resolved and the temperature inside my room was too cool for me! although there was an air condition, I could not adjust the temperature easily!
The buildings and surroundings are amazing. The staff excellent and helpful. Beds were too hard. The rooms didn't match the expectations from pictures on the internet.
The hotel has the most beautiful grounds in which to stroll, a fantastic pool, very atttentive staff and it is so quiet and relaxing that it's like being away at a retreat.The garden rooms have their own terrace with sunbeds and furniture - a lovely place to sit first thing in the morning or last thing at night .I would recommend this hotel to anyone - one of the best i've ever stayed in.Pure class!
it was everything we hoped for and the hotel is beautiful. the staff were wonderful and the atmosphere was very relaxed.
Hotellet ligger med smuk udsigt over parken og byen. Der er ikke meget støj og gå afstand fra centrum Kaffen var elendig ved morgenmaden
Boede i en "suite", men denne betegnelse passer bestemt ikke på det man forstår ved en suite.
Jeg synes det var et rigtig godt hotel, og personalet var meget imødekommende og hjælpsomme.
Varieret udvalg til morgenmad, God udsigt fra 10 etage. Kloak lugt fra badeværelset
Venlig hjælpsom betjening dårlig lugt i bad. Værelser små.
Venligt og imødekommende personale. Meget bedre standard end forventet og beliggenheden er heller ikke værst, selvom der er god spadseretur til centrum.
Venligt personale Morgenmaden ikke altid i orden. Manglende mad i travle perioder.
When we've arrived at the hotel the receptionist initiall asked from us to stay in a one room, because yoi didn't have another available. Then after 2 hours we've been advised that it was a mistake and there was another room.
very good breakfast we booked twin room and the hotel gived us DBL.Change was made after first night because they havent any twin room immediately.
It's location is quite convenient. The reception staff is obviously not qualified. There was a lack of good will from many people, if some areas are not available why not using the rest the best you can.
central location, very polite staff, cleanliness. rooms are a bit small, but this is not a major inconvenient.
very friendly staff on arrival, very convenient location for exploring the city - close to the start of the city bus tours and handy metro station Not any fault of the hotel but would have been nice to have had a great selection of restuarants in the immeadiate vicinity for the evenings
The Hotel is excellent on all levels, the Bar and lobby are beautifully executed with a modern and clean look, the bedrooms taking on the same style. Although small the rooms are very comfortable & little touches like electric curtains and beautiful mood lighting all help.Bathrooms are again small but finished to an excellent standard with large shower stall and funky green tiling throughout.
Access to Lisbon centre & facilities Breakfast only fair. Scrambled eggs cold, bacon greasy, limlted fruit juice range and milk for cereal not cold( typical however for many hotels)
Convenient Location Minor detail but not having hot enough water for tea during the breakfast or not being able to open any window in the room
Convenient location. Not having free wifi is unacceptable these days. Reception staff (young males) were slow and indifferent. The only hotel we stayed in during 5 weeks that rigidly enforced a 2.00pm check -in. ok, but probably would not bother staying again.
Comfortable and relaxing hotel conveniently situated for all City Centre sightseeing with excellent Public Transport links. Walking distance approx 20 mins from main City centre. Helpful staff and very good facilities. Could not fault at all.
Room service, cleanliness of the room, courteous and helpful staff. Services offered. Prompt response to my requests. Comfort of room and view., Excellent location. Food. Nothing i did not like
Very generous size room and bath (especially for Europe). Modern, clean, great view and location, and a very friendly staff. The restaurant food was very good and above expectations. No surprise charges on the bill, we had ice delivered to the room and were happy to see there was no charge. All in all, I would highly recommend this hotel and at it was a great value. Only negative would be that we hit this hotel in early Novemeber, but the weather was warm for that time of year and the a/c system had been switched for ability to heat not cool. As a result we were not able to lower the room temp as low as we like but it was not intolerable.
It was in convenient location, and a reasonable price for standard of hotel
Beautiful location. High quality room furnishings. Very comfortable bed. Good food. Friendly helpful staff. Nothing not to like.
great luxurious hotel at an incredible price! Was truly impressed.
Common areas were attractive and well maintained, staff was polite and responsive (especially the doormen, who were super). Breakfast buffet was excellent. Very convenient location. The furnishings in the room were tired, especially the carpet.
The staff were professional and freindly. The rooms were spacious and had a great view over the city. The hotel is close to the centre.
I have to say, the staff at the hotel were very friendly and helpful. Especially the concierge (his dinner recomendations were spot on) and the staff in the bar. Location is a little out of town, but only about 5-6 euro in a taxi. Once you get over the price at the bar (just maybe meet for one before you head out) the hotel is great. Pity there is no pool. The price of the breakfast is daft! There are loads of little cafe's just a few doors up and down the street. The bar is also very expensive, but the staff are very nice and it stops you having a load of late ones!
very comfortable room with a good view over the city Quite a long walk from the city centre: and restaurants bars etc,bar and restaurant prices high especially breakfast
This is an excellent hotel, the staff are extremely friendly and helpful and the service they provided was very prompt. I really liked the location of the hotel. It is only a 10 minute walk from the city centre and is in a lovely area of Lisbon right beside a park.
affordable and very nice
room service, facilities, quiet bed springs were noisy
value for money nice staff good comfort older hotel
Rooms were ok, silent(except for work nearby) spacious enough. Lifts were slow to arrive, access to the stairway should be allowed (little need for a lift when your room is on 2nd floor) Breakfast was excellent, buffet had good choice. Restaurant was a bit disappointing
The best breakfast that I have had at Europe. The room was very nice. It was near to the subway and near to the El Corte Inglés. I didn't like the fact that I needed to pay € 5,00 more to order anything from the room, when the restaurant closes at 22:30 and the bar (to order food) closes at 23:15.
Breakfast was excellent
Location is very good, central but quiet. Hotel is new (4 years) and installations are excellent. Breakfast is very good. People are very kind.
Nice room and excellent breakfast buffet included in the room charge.
They recommended us a restaurant with wanderful wiews of Lisboa, Graça. Please don't send more customers to this restaurant, very bad reputation for the hotel.
this is a highly overrated 3 syar hotel with poor design and tasteless decoration. uncomfortable beds. 5 stars is a rip off
Good quality rooms and service. Location is four metro stops from the centre but metro station close by. The hot food served at breakfast could have been warmer.
Alle på hotellet var utrolig søde og venlige. Absolut intet
1 måske 2 stjerner for meget
svømmebassinet er kun 12 m langt
Roof top terrace, Clean rooms Roof top terrace should be modernized. More open with larger outdoor bar/restaurant/terrace facillities. 1 and 2 floor (bar/restaurant area) are less attractive
Hotellet svarede til mine forventninger, og havde en god belliggenhed i forhold til det vi havde planlagt. Egentlig ikke
Super hotel - det er et "på gensyn" Intet
Hotel var godt, men seng meget hård.
Meget dygtigt og hjælpsomt personale i receptionen. Anbefalede f.eks. fantastisk godt fado-sted. Gode værelser. God morgenbuffet, men lidt stor og noget upersonlig restaurant.
vi mødte en naturlig venlighed fra personalet
Betjeningen og maden.
rar service, meget velindrettet værelse.
let tilgængelig, nærhed af lufthavn nej
God service, positive forstående medarbejderer Receptionen glemte at give wake up call som bestilt
Værelset + bad Ny ? receptionist ved ankomst.Pga tidlig flyafgang/afrejse næste morgen måtte vi presse meget på, for at få annuleret bestilte morgenmadspris, horellet kunne ikke levere maden så tidligt
Meget venlig betjening i receptionen. Stor hjælpsomhed med diverse Køleskabet til minibaren var ikke særlig koldt, og espressomaskinen på værelset ikke så god (lunkent vand).
Dejligt nyrenoveret hotel. Dejllige værelser, spændende indretning. God placering. Kaffe/te gratis på værelset. Hårtørrer.
The hotel is modern and tastefully decorated. The staff is very helpful and welcoming and upgraded us to a suite with no extra charge. The hotel is 10 - 15 mins walk from the historical centre; Breakfast was also very good.
The location and rooms were excellent. The staff weer very pleasant and helpful. the breakfast was superb. We will definitely go again
Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.
The staff were friendly and helpful and the room was extremely comfortable The dinner was disappointing. The selection on the menu was not particularly exciting and the waiters were very distant.
great room - both elegant and clean; very nice breakfast; convenient location (taxis being very cheap in Lisbon); interesting history; professional staff there were loud building works outside, starting at 8.30am, but that can't really be helped...
Vi fik er værelse med et lille vindue der lå i bunden af en lysskakt så værelset var mørkt og det var umuligt at få frisk luft
Udemærket hotel,personalet manglede dog viden om spisesteder i byen.de henviste til et sted der var lukket
comfort og topkvalitet pris for morgenmad alt for høj og for hårde madrasser
Meget venligt personale, god morgenmad, udsigt
Godt stort værelse med alle faciliteter, venligt personale og god morgen buffet. Adgang til spa/swimmingpool bør være inkluderet i prisen