The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.
Nearest good hotel to the airport Reserved room not available before 18.00 h
receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room
i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls no
Thé Room They said I steel a lamp !!!!!
good location in Casablanca center Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for
the bed was comfortable and the rooms clean horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)
Not sure hotel did apply the price displayed at booking .com
very bad stuff esp night manager not good
I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .
everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent
The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.
Some of the staff are very rude
watching sea I did not like the culture of restaurant staff. I felt bad as there were lots of arguements happening between them while having my break fast.
ocean car parking roof
The new section of the hotel is very beautifull, I highly recommend it! The breakfast selection and the omelette was not good.
Friendly, rich breakfast, easy to access, close to beach and rests.
The room, location, facing the beach, staff, service, and everything! The best every! Thanks. no complaints
Location was perfect, on the beach, with beautiful view on the North Atlantic Ocean. The hotel situated just 5 minutes by taxi from very noisy city centre.
it was very clean noting
The friendly staff, hotel decor and the comfort of the room made this hotel an excellent place to stay. The hotel snack bar unfortunately did not serve snacks, lack of current information for tourists.
Location More of a 2 star than a 4 star
Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.
The sea view The AC was so noisy and the room was old
The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...
in side the city nothing
The Disco Old, badly in need of renovation
All stayed in sheraton was very nice no problem the securty in the floor
The hosbatalaties and car park in hotel Inter net not free like other hotels
The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.
Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient. Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.
It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.
water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,
Airport transfer var inkluderet i prisen men vi blev ikke hentet i lufthavnen selvom vi havde sendt flere mails ugen forinden. restauranten paa hotellet har en elendig service; de er otte tjenere der snubler over hinanden i et misforstaaet forsog paa at vaere ekslusive. badet var i stykker og aircondition virkede ikke. tjek in var langsom.
The pool. Big roaches crawling around in the lobby.
Free transport to airport, convenient. Nice room,restuarant and bar. Breakfast available from 4.00 am. Did exactly what I hoped for an airport hotel.
Only the location was good as very near airport Discourteous Manager
The location near the airport is perfect. The wifi is intermittent. The dining poor with limited options and badly cooked food. Had to argue with staff to get adequate towels and sheets that fit the bed.
proximity to airport Cockroach in bathroom. Rude shuttle driver peremptorily asking for tip
the comfort of the bed! Very dissapointed by the shuttle service. We had take a Taxi from the airport to the Hotel because the shuttle was full and there wasn't another one and we had already waited half an hour. In April during our last stay the same thing happened. We also asked for a wake up call which never materialiszed.
Actually... checking out! We booked here to stay overnight between flights. We waited for the shuttle for about 50 minutes and finally got a taxi (15 Euro and they did not want to take us to the hotel as it was too close). Checking in took ages. At 2 am we were in our room (landed 11.30 pm), which was a junior suite with no towels (only small ones). Our travel mates were less lucky. Their booking was lost, they were given a room wich was already occupied, then a single room for three people and finally a room with no towels at all.
Overbooked so they left us sitting in the reception area for an hour while we waited for transportation to their other hotel downtown. We had booked this hotel because it is about a 20 minute drive to the airport. The downtown hotel was 1 hour from the airport and $10 more on the cab ride. They did not compensate us at all for their overbooking, extra cost, our loss of time and inconvenience.
The hotel was clean and easy to find The breakfast was poor and half the items were missing (eggs, bread, coffee). I expected more staff to be fluent in English, considering this is an American hotel chain. In addition, the room had a 'fan' and not a strong air conditioner. It was +100 degrees Fahrenheit and I would have preferred a colder room. Lastly, the elevator was super small and unsafe (no door!).
The hotel was well located and its facilities were good. The staff was particularly helpful. A very good value for the money.
It's class is lower than 4 star But expensive
Service is good
Gentle staff, good positioning of the hotel. Nice girls in the hotel bar at night.
Very average for a 4 star!
personnel there was construction on the building next door that began at night. we rarely got one full nite's rest due to jackhammers etc.... i wish we would have known about that before. we will rethink best westerns...they should disclose this before one registers.
Large luxurious room with lounges and a coffee table and a spa bath. Great king size bed. Breakfast was lovely although pricey. Location was an easy walk to restaurants and the inner city sights. Free wifi was good. Free wifi stopped working on our morning of departure. We told the front desk twice but they didn't have any luck getting it working before we departed.
As you has given us the information about hotel in website i got opposite of this. The aircondition in the room is not cooling suppose to be there is no any AC. The rooms is not clean also. The sevice is Bad. As you has given us the information about hotel in website i got opposite of this. The aircondition in the room is not cooling suppose to be there is no any AC. The rooms is not clean also. The sevice is Bad.
The room was nice. The price of the hotel is too high.Breakfast very poor for the price.
Overall a disappointing, unfriendly experience, with no possible justification for the 4-star status. The room itself was OK. The staff were generally unwelcoming and inattentive (one exception); the wi-fi did not work most of the time and no-one was interested in putting it right; if you weren't first at breakfast you were left with a display of unattractive scraps; no hotel or visitor information at all in the room; poor tourist info from reception
Nice big Rooms and suites, tastefully furnished but very poor lighted, almost to dark to move safely in the aisles. a bit worn out and the most annoying thing is an awful perfume crawling thru the hall and aisles. I could hardly breath and all the clothing smells like it when you leave the hotel, therefore i won't choose this hotel once again.
For our neeeds it was very good cause its very central Really we found what we all wanted in the hotel --nice staff --clean and good food
The location. The concierge staff was very friendly and offered lots of assistance. The triple room booked had h a double bed and a folding spare bed and there was barely enough space to move around. The reception staff was curt and dry.
The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff. Business Hotel with not more than a 3 star rating. Not ideal for family.
They were very accommodating & kept our luggages for a week since we were returning to Cassablanca after a 1 wk visit to Italy. I wish it will strictly enforce no smoking at the lobby of the hotel..
The breakfast spread was reasonable and had a few choices. The staff were not very friendly.
staff is very nice breakfast is very poor, especially after 9.30 AM
Convenient location This is not a 4 star hotel/ much ,much less
actually the room was very luxury, dublex. it was a really very clean, all my family thought that it is 5 stars. its location is very good near the center of the city. if iam going back to casablanca sure i will stay in that luxury hotel nothing, everything was perfect
The staff were very helpful & had a good understanding of english Limited selection on the menu for the evening meal, maybe we were getting to set in our ways with previous places we had stayed had buffett meals.
location. staff very receptive to American visitors. :) time to renovate a little.
The first stay was ok, but I wasn't happy with this second stay at this hotel. Probably, depending on the timing, and the staffs... The lady at the front desk was not professional, and she gave us very bad room so that we had to ask for more clean room with some tip. In addition to that, the remote controller of TV didn't work.
The location. Your staff!
It's location. It's breakfast. The hotel was good in certain way. It was a little old but considering the city infraestructure I think it is not so bad. I wouldn't recommend it if it were in europe. It's like a 3 stars hotel.
the rooms are very bad, in your web sit it looked very good but in reality it is very bad. i did not like any thing in the hotel
The room was huge and the bath comfortable. Breakfast was fair and staff helpful. The hotel is very old so all furniture and bathroom facilities could be better. This hotel can not be sold at a price of a new four star.
location, WIFI -
breakfast, comfort, view, unique feel, friendly and helpful staff
Staff are kind, away from the noisey down town,however the location of the hotel nearby the Train Station makes it uncomfortable sometimes. I like the restuarant location and i suggest to use the area outside for a swimming pool not particularly.
Near to Casa Voyeurs Receptionist should have better knowledge of english and offer more assistance to tourists on where to visit etc etc. Not very helpful. Also Computer access is very slow.
The location of the hotel next to Gare Casa Voyagers in Casablanca is excellent. It makes it easy for travellers using the train to travel at ease. The shower and the shower stall is very good. The room and the hotel is very clean. I enjoyed my stay at the hotel because of the convenience of its location. Basic facilities like free wifi in the room and hair dryers should be provided without having to call the front desk or housekeeping for the facilities. this will be very good for the convenience of guests because they do not have to wait eg. in the case of the hair dryer or in the case of free wifi to go downstairs to the designated area with laptop or notebook in hand. The air conditioning in the room could be better and the exit emergency door leading to the exit spiral staircase outside the hotel facing the railway tracks should remain closed at all times as intruders could easily access the hotel this way.During my stay in the hotel, i had to close the door when i see it open and somehow it is opened again anyway.
unexpected gem, place has nice decor and really not bad at all for what you pay, staff are great, its clean, comfortable and has wifi it is by the train station Voyagers not really central city; the taxis try to rip you off, be firm and just walk down the street away from the train station and then grab one; nice cafes right near hotel though
It was in a convenient place and one of the cheapest I could find. It is IBIS standard, just basic, no frill. We were only there in 'transit' - for 5 hours in total as we had to catch a very early flight the next day.
It was very laid back. The staff went out of their way to make us comfortable and were always very friendly. We stayed for a week because it was so comfortable but the buffet breakfast, although quite good the first few times, became a bit boring because it didn't vary. Also there was little fruit and vegetables.
It's location near the railway station, The female receptionist on my arrival was brilliant. All the staff were good. I thought the meal in the restaurant was expensive for what it was.
typical ibis standard. It had everything I needed. Good location. Our room faced to the train station, so it's a bit noisy. But the staff changed another room for us.
staff unpleasant, agressive, unpatient
Beautiful hotel, with perfect services. Breakfast very good. Rooms are clean, proper and luxurious!
The staff was very attentive to our stay at the hotel. Is as advertised! wished they has a fitness center
Western style in Cassablanca
breakfast great.nice erea.nice personale.
Staff inside and outside (parking man), it was clean and design. Good price for the quality. I do really recommend it. I will go back there for sure. Moreover, in the center f the city. Situation perfect and easy to find. nothing, everything was perfect!
The room is spacious and clean. The breakfast is very good. not particular, except the price is a bit steep for Morocco.
The hotel is popular and is known by most of the taxi drivers in Casablanca.It is new and modern looking. The rooms are spacious and nicely furnishued. The bathrooms are clean and bright.The bathroom complimentaries are quite good and varied and differ from the usual ones available in the most hotels. The receptionists are not quite friendly and their command of English is insuficient. We had a minibar issue as we were said to have had sweets and soda which was not true. At check-out the receptionists ere in expectation of tip for nothing.
The location of the hotel is within walking distance of restaurants and other services, the breakfast looked fabulous and the staff was courteous and professional.
functional facilities, modern tasteful finishes, comfortable no scenic surrounds
Really nice room, quiet hotel, comfortable bed, and great views of the mosque and the sea. Problem with the reception staff, wouldn't accept my ID card, said I needed my passport, which wasn't true. Had to sort out the issue with the hotel manager. Wasn't a great welcome.