Casablanca Hoteller

I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .

Location Service

The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.

Some of the staff are very rude

The sea view The AC was so noisy and the room was old

The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.

Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.

watching sea I did not like the culture of restaurant staff. I felt bad as there were lots of arguements happening between them while having my break fast.

Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...

Roligt. Ingen støj. Rent. Milieu-rigtigt.

the bed was comfortable and the sheeting clean. Had coffee to make in the room. Good airconditioning. The carpets were filthy.

Location was close enough Ac did not work. Could not sleep all night. Hot and mosquitoes all over the place when I tried to open the windows. The staff took forever to even acknowledge and never fixed it. They would not offer me another room that wasn't filled with mosquitos.

the hotle staff was not verey helpfull accepet if you gave thim some money , ther is no aircinditons in the rooms , they said it is not working !!!!???? the suit was very small . the hotle staff was not verey helpfull accepet if you gave thim some money.

water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,

The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.

staff is very nice breakfast is very poor, especially after 9.30 AM

The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff. Business Hotel with not more than a 3 star rating. Not ideal for family.

Airport transfer var inkluderet i prisen men vi blev ikke hentet i lufthavnen selvom vi havde sendt flere mails ugen forinden. restauranten paa hotellet har en elendig service; de er otte tjenere der snubler over hinanden i et misforstaaet forsog paa at vaere ekslusive. badet var i stykker og aircondition virkede ikke. tjek in var langsom.

The location near the airport is perfect. The wifi is intermittent. The dining poor with limited options and badly cooked food. Had to argue with staff to get adequate towels and sheets that fit the bed.

Actually... checking out! We booked here to stay overnight between flights. We waited for the shuttle for about 50 minutes and finally got a taxi (15 Euro and they did not want to take us to the hotel as it was too close). Checking in took ages. At 2 am we were in our room (landed 11.30 pm), which was a junior suite with no towels (only small ones). Our travel mates were less lucky. Their booking was lost, they were given a room wich was already occupied, then a single room for three people and finally a room with no towels at all.