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The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
the place !
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
Nice room, friendly staff, really felt welcome
Very nice location, good service, and hospitable staff
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Way over priced for what you get.
It was a very clean hotel with pleasant staff. Centrally placed for the railway station and the centre of Berne
Clean, direct access from underground parking to the hotel, comfortable bathroom although small Noicy and the room was too small, no minibar
Access to Railway, and very quiet room, excellent desk. English spoken, a new building. Very convenient position.
Helpful and friendly staffs. Convenient location, both the old town and the train station are within easy reach. Good breakfast. Nothing.
Location, staff is nice , fair breakfast , fantastic bed bathroom a bit small , no wardrobe , crappy TV
very good position, good staff.
breakfast hotel furniture
Very nice breakfast, good central location across from train station.
Nice contemporary furnitue with relaxing colors internet access not convenient
everything especially the free internet service in the lobby
Staff very helpful and pleasant. Location convenient, Tram across the street. Breakfast buffet very good It would have been great to also have a restaurant on site for lunch or dinner.
the location was fine; not very far from the center of Bern and in a nice neighborhood. The staff were most helpful. Very nice hotel for the money. No.
Helpful staff. Nice room, but no air conditioning. Quiet room so we could open windows. Good breakfast.
Convenient location; friendly staff; parking; clean, comfortable rooms.
Ideal location, quit but close to the city centre. Easy to reach by car. Breakfast and staff was gret. Rooms are basic but all right Rooms are noisy in the sense that you can literally follow everything people in the room next to you are doing. My neighbours decided to get up at 5.30 am....
Even we just booked the basic room, but it is quite large. Everything is ok~
Rooms are tiny, breakfast is in a basement
The location is good, the personnel helpful, the rooms clean and comfortable. Rather old furniture, the underground breakfast room remings one of a concentration camp and the breakfast itself is poor too. However, the breakfast is not so important to us, but big eaters beware.
Friendly staff, who also speak good english...
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
service, style, class, location
very comfortable luxurious hotel with easy access to the old town Bern.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
view from the room
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
best location for old bern nothing
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
Very good location, right in the middle of the old town.
Central Location, Modern decor, good breakfast selection, comfortable room
- the double room is very little, but for one night is ok
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
This hotel is first class, but a bit expensive.
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
All in one shopping spa destination Knocking of door in the morning
Indcheckning hurtig og kompetent- venlige receptionionister- morgenbuf-fet passende bred- to elevatorer, der fungerede perfekt- rent og pænt væ-relse- ligger i Berns centrum
Det er nemt og bekvemt, når man tager til Bern for indkøb Morgenbuffet var kedelig og betjening elendig
god service, dejlig værelse, fin morgenmad. God beliggenhed ikke langt fra motorvej.
Lækkert stort værelset, meget rent. Dejlig morgenbuffet. Sporvognsstation lige ude for døren. Et hotel jeg bestemt vil anbefale til andre.
Selv om det ikke lå centralt i Bern, så var det ikke noget problem, da der gik sprovogn udenfor døren. Endvidere var det dejligt fredeligt. Morgenmadsrestauranten var for lille og for lidt plads rundt om buffeten.
Meget smuk og enkel indretning og vellykket renovering. Super morgenmad til o.k. pris. nej
beautiful hotel staff location parking presence of jazz club on site extra rate for breekfast
Beautiful decor - nice old, historical hotel. Great location just minutes away by bus to downtown Bern. Room was spacious with lovely views of Bern. Very friendly staff.
calm, food, environment, service lack of english spoken
just about everything - good and quiet location with an easy & short bus ride to center town; excellent restaurant (ate there both nights) with wonderfull waiter n/a
Fine hotel Poor service from Booking.com!
Rooms, staff and location were wonderful. We really enjoyed our stay at Innere Enge and would highly recommend this hotel.
Lovely setting. Great evening meal. None
junior suite well-furnished and comfortable; practical bathroom; jazz theme throughout hotel with concert at times during year; very convenient for railway station - 21 bus stops outside hotel; air conditioning appreciated; good terrace with restaurant overlooking city and distant mountains; very quiet location. Good English spoken throughout Nothing!!
Really good food, large room and bathroom. Very comfortable and well decorated. Carpet in room was pretty worn down, but still clean.
The ambiance of the room was so romantic.It is a pity that we couldn't stay longer but we hope to as soon as possible.
is not far away from the old city,can walk to the city center.very clean and the room is big with a bathroom have baconey! the deco is nice and beautiful.breakfast room has a good view.
We really enjoyed our room, large, clean and tastefully furnished and the friendliness of the staff.
It's proximity to the location of my business which was with the Universtiy Hospital of Bern. The room I was placed into was comfortable for 1 adult, 2 adults may have felt cramped.
Feeling as if we were staying in a 5 star hotel when only classified as a 3 star We found the hotel met all our needs
Very helpful, very professional and friendly staff. We also enjoyed our breakfasts very much. A lovely atmosphere and nice, clean and cozy rooms.
Very clean, good value, close to places of interest No dislikes to mention
professional staff, good size room with sitting area, pleasant 10min walk to city. would recommend for city visit stay, convenient free parking
helpful staff,clean,close to the city center, breakfast wasn't too good
No family rooms--we had to book two rooms, which was pricey.
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
good location, clean, freindly staff
1. good housekeeping, good breakfast, good facilities & reasonable price.
Spacious room wooden floor made sound whenever we walked around
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
The staff was very present, nice and helpful.
good value for money, clean, large room, quiet
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
distance to city center
Staff very helpful and pleasant. Room was good and quiet with ample facilities. Great value for money. No problems
The room was quite spacious compared to others in Switzerland where I've stayed. The hotel is at least ten minutes by bus (#10) from Bern central / main station. If you don't know how the bus system works, expect to pay 30 francs by taxi.