Vil du indstille som din standardvaluta eller kun for dette besøg?
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Right by elevator
beliggenheden At værelset er klart til chek in kl 15 som lovet. At sengene bliver redt - selvom man har efterladt hhv nattøj og en bog på sengen. At håndklæderne ikke har gamle snavsede pletter.
Der var god service. De skal ikke skrive, at der er shutleservice til lufthavnen, når det ikke er tilfældet.
Udemærket hotel, dog nogle sure personale
Check ind og ud nemt og hurtigt, morgenmad hurtigt, bad og udsigt, værelse størrelse og udsigt
Loved everything about this hotel Nothing to dislike
Fast valet , nice accommodation, not a bad location. Expensive parking.
the staff and the room was very nice.. Having to pay to park and the restaurants were $$$$..
Quick, safe walk to Soldier Field at night with kids. Coffee pot in closet, didn't find it until we were leaving.
Good hotel from a dependable chain, with convenient deli and ATM inside, direct access to the convention center next door, generally helpful staff. My room was not stylish but it was spotless, comfortable and larger than I expected. Location was fine, easy to get a taxi. I did not try the restaurants or deal with parking. The hot water in my room was not dependable. The lobby of the hotel had an overpowering strong cologne smell - it was like they were going for a 'signature scent' of 'too much Axe.'
Jeff helped us check in and he definetly set the tone. He was very welcoming, suggested some places to see in Chicago, and upgraded our room for our anniversary. The best customer service we have experienced in a while. The rooms were clean and comfortable. The view was amazing and it was close to a bus route. An anniversary to remember. Thanks Hyatt.
Our room had an excellent view, guest services was extremely helpful any time we needed anything, even with the most minor of things. The hotel is within walking distance of the magnificent mile, Millenium park, Shedd aquarium, and the Field museum. The Lincoln Park zoo is only 5 miles away, so this hotel is in the perfect location. We really enjoyed the view that we had from our room, being on the upper floors lets you look over all of Chicago. The only complaint I would have wold be the cleaning of the room. We found a bottle cap just sitting on the floor near one of the chairs, and I know it wasn't ours because we are not of age to drink. The other problem was the bathroom floor. When I stepped out of the shower I stepped on the tile and there was some sticky substance all over the floor by the sink.
Absolutely unacceptable and unsanitarity that the beds not have Duvet cover!
Comfortable rooms Nice facilities Staff was not very helpful or nice Expensive Bad location Far from town
The price was the cheapest we could find Everything was wrong the do not disturb sign got taken off somehow and we were still in the room when they tried to clean it and the beds were too soft and caved in. The pool wasn't fun or relaxing at all and there was no hot tub. It was our honeymoon and they didn't even say congrats when we told Them that at check in. The ice machine was broken and when we asked for an extra sheet we had to call three times and it took an hour to get one. Also there needs to be a continental breakfast or at least some fruit we can grab instead of waiting in a stupid long line just to buy an apple or water. We hated it there.
Very clean friendly helpful staff good value Not enough resturaunt bar staff
We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Great location for walking to a concert at soldier field Waited line for 30 minutes to check in and that was for the Hilton Honors pre-checks. Regular check in line was likely 45 minutes+. Keys to our room didn't work. Had to wait in line another 30 minutes for new keys. When we returned at midnight from TS concert and tried new keys they did not work either. Waited 45 minutes for security to open door with 3 small exhausted children. After calling 4 times for security and no luck I finally spoke to a manger and he came and let us in. Was supposed to put new keys under door overnight that was not done. Never received a working key the entire stay. Needless to stay they comped my room. I still had to pay the ridiculous $69 for parking. We will not being staying here again.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
This is a great hotel the atmosphere that employees everyone was great there
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
great accomodations and service
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Venligt og effektivt personale i receptionen,velbeliggende,nem adgang også i bil Vi havde en ekstra opredning på værelset, men der manglede puder ,håndklæder også efter at vi gjorde opmæeksom på det.
Receptionionisterne var virkelig til stor hjælp på mange forskellige måder. Da min kuffert blev væk og til at hjælpe med at finde ting i byen
God beliggenhed, fin service. små værelser, dyr morgenmad.
Fremragende, luksus hele vejen igennem. Store værelser og fantastisk beliggenhed. Super betjening.
godt værelse efter det første var skiftet ud værelset var ikke klar, da vi ankom kl. 17 efter den lange rejse fra Danmark (chekc-in tid kl. 15), og da vi endelig fik det var det placeret 3 meter fra muren på nabohotellet med dettes udluftningssystem lige udenfor vinduet, hvilket larmede hele natten. Efter 2 nætter fik vi et andet værelse. Vi havde bestilt i meget god tid, derfor forventede vi, at værelset holdt standarten
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks). Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
personalet var utrolig hjælpsomme og venlige med alt og undersøgte hvis de ikke havde svaret.vi tog hjem en dag før og selvom jeg rigtig skulle betale for en fuld nat ekstra slap jeg for dette,så de er absolut et besøg værd.
Rummet lå på 6 sal og var ikke plaget af støj. Det var nydeligt og tilpas stort. Det samme var badeværelset.Baren i lobbyen havde et stort udvalg og det er muligt at betale ved at skrive det på rummet.Personalet var alle venlige.
Luxury & personal service Would have loved to have a separate luggage tray so suitcase didn't have to stay in wardrobe.
This guest did not leave comments about this hotel.
Great comfy beds wonderful bathrooms very professional staff. No complementary breakfast. We did eat breakfast there and it was excellent. No everything was great. Wish we could stay again on 4/29 and 4/30 but the price has gone up since this stay.
Staff was super friendly, service phenomenal! Can't think of anything.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room was gorgeous. I loved the dressing area and bathroom. The spa was very nice. The front desk service was disappointing.
Best service we have ever had
Luxury Rooms, great service, good location in Chicago.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Situated in a good area very convinient for shopping and buisness. I was not allowed a late check out as my flight was late evening.
Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?
Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival. When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests
Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.
loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .
Sofitel is my new favorite Hotel.
Clean room, good location, good food Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting
the room was wonderful - the bed and linens were superior
I would have preferred a discount on the Parking for staying in the hotel.
Close to the El; convenient
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Very modern hotel. No pool
Everything was great!
Clean! Beautiful! Wish the bathtubs were a tad bigger!
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
The staff was rude and disrespectful. The staff.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The room was perfectly sized and extremely comfortable. Not a single thing.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
Beautiful room. Inpecable service
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!
Fabulous service, fabulous food, fabulous room. I can't recommed this hotel highly enough!!
Beautiful hotel, very enjoyable. Neither Booking com nor the hotel warned us that a change in the reservation, leaving a night earlier, would result in an increase in the quoted daily rate. We were only told that cancellation was required 24 hours in advance without penalty.
It was an elegant, comfortable weekend at one of the best hotels anywhere. Nothing
I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.
I liked the location of the hotel, and also enjoyed the updated decor of the hotel.The bedding was excellent! Very important to me.... it was clean and luxurious. The bath rooms also were in excellent condition. It did meet my standards. (Extremely picky) I did not like that we had to go to the 12th floor to get to reception.
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Great restaurant recommendation and service!
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Location/spa and swimming pool None
Very good location.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Location! And they left a small treat for my child every afternoon.