Chicago Hoteller

Right by elevator

We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!

The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.

Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....

Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.

It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!

Hotel and staff were great. Great location! We will book here in the future!

I loved it

the staff and the room was very nice.. Having to pay to park and the restaurants were $$$$..

Fast valet , nice accommodation, not a bad location. Expensive parking.

Everyone from the door man to the front desk staff were very friendly. We received exceptional service.

We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago

Comfortable rooms Nice facilities Staff was not very helpful or nice Expensive Bad location Far from town

Good hotel from a dependable chain, with convenient deli and ATM inside, direct access to the convention center next door, generally helpful staff. My room was not stylish but it was spotless, comfortable and larger than I expected. Location was fine, easy to get a taxi. I did not try the restaurants or deal with parking. The hot water in my room was not dependable. The lobby of the hotel had an overpowering strong cologne smell - it was like they were going for a 'signature scent' of 'too much Axe.'

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc

This is a great hotel the atmosphere that employees everyone was great there

Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing

My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!

A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it

If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city. Nothing.

Staff, room, location. Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.

Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.

Elevator was an issue. Very small for the size hotel.

Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.