Hoteller i Chicago

Fordele: Smukt værelse. Inpecable service

Fordele: EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE!

Ulemper: NOTHING

Fordele: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Ulemper: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Fordele: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Fordele: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Ulemper: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Fordele: Club niveau var enestående. Personalet var helt fantastisk. Maden var fantastisk.

Fordele: Beliggenheden er fremragende. Personalet er godt.

Fordele: The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa.

Ulemper: The additional room service charge

Fordele: Everything/Room/Location/Staff/Food/cocktails

Ulemper: Nothing

Fordele: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Ulemper: We loved everything about it.

Fordele: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Ulemper: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Fordele: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Ulemper: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Fordele: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Ulemper: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Fordele: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Fordele: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Fordele: Meget gæstfrie. Personalet var meget imødekommende. Dejlig plads!

Fordele: Fantastisk beliggenhed, fremragende værelse. Vil vende tilbage med det samme.

Fordele: Folk er venlige Restauranten er meget godt Design er gældende Sengene er komfortable

Ulemper: Klimaanlæg i værelset var højt

Ulemper: Kropsbehåring på badeværelset håndvask. pletter på toilettet. Sådan groft til prisen.

Fordele: Sengen og bruseren var fantastisk!

Fordele: Store badeværelser

Fordele: Fantastisk Bellman. Han havde fremragende energi og var yderst behageligt!

Fordele: Personale, beliggenhed, indkvartering, renlighed.

Ulemper: INTET

Fordele: Elskede atmosfæren, i lobbyen, detaljer i værelserne. Bruseren var luksuriøst og veludstyret.

Fordele: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Fordele: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Ulemper: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Fordele: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Ulemper: nothing!

Fordele: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Ulemper: Nothing!

Fordele: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Fordele: comfy bed, great location, nice lobby.

Ulemper: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Fordele: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Ulemper: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Fordele: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Fordele: Beautiful. Comfortable, luxurious.

Ulemper: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Fordele: Meget rent

Ulemper: Ikke fuld længde spejl på værelset

Fordele: Fantastisk fitnesscenter og lap-pool. Elsker deres fælles områder, såsom baren i lobbyen. Jeg værdsatte at have en Starbucks i hotellet.

Ulemper: Selvparkeringsgaragen var langt væk

Fordele: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Fordele: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Ulemper: No issues.

Fordele: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Ulemper: None, accommodations were excellent.

Fordele: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Ulemper: Nothing - everything was Great!

Fordele: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Ulemper: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Fordele: Service And attention to detail was excellent

Ulemper: That they didn't have a Jacuzzi In the hotel

Fordele: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Ulemper: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Fordele: Dejlig beliggenhed og udendørs spisning

Ulemper: Personalet i receptionen var et af de ikke så venlige.

Fordele: De regner dine behov. Fantastisk concierge-reception. Fantastisk personale. Smuk udsigt. Vidunderlig Resto og bar. Pænt indrettet til jul .

Fordele: Fantastisk beliggenhed, smukt hotel, fantastisk service og rolig.. ?meget komfortable og luksuriøse.

Fordele: Fantastisk restaurant anbefaling og service!

Fordele: Very good welcome and staff performance

Ulemper: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Fordele: Hotel has great location, very nice accomodations.

Ulemper: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Fordele: The food options were excellent.

Ulemper: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Fordele: Alt. Jeg kunne godt lide det hele. Den kapsler og brusere og personale. Som.

Ulemper: At jeg ikke kunne blive længere ... Jeg elskede alt ved værelset.

Ulemper: Fitnesscenter slags stinker.

Ulemper: Kaffebaren har gået ned ad bakke

Fordele: Beliggenhed, venligt personale

Fordele: Layout, faciliteter, seng

Fordele: Alt

Ulemper: Intet

Fordele: Bed was very comfortable. Room very clean.

Ulemper: The room was a little noisy from outside noise.

Fordele: Loved that the room was half vanity and bathroom. When people travel they're always getting ready for something. Make sense you give them ample place to do it.

Ulemper: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Fordele: happy hour from 7-8, free drinks for hotel guests

Fordele: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Ulemper: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Fordele: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Ulemper: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Fordele: Staff is wonderful.

Ulemper: Room service was inconsistent. Ordered same sandwich twice, received completely different sandwich and sides.

Fordele: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Ulemper: That we didn't get to stay longer!

Fordele: Sjov atmosfære, spændende design-elementer og storslået arkitektur. Elskede Cindy's og Kirsebær Spisestue.

Ulemper: Labyrint som korridorer. Ingen aften service (rene håndklæder, turndown).

Fordele: Meget unik hotel med cool offentlige områder og møbler. Venligt, hjælpsomt personale. på tværs af gaden fra sky-skulpturen på Millennium Park. Kan varmt anbefales!

Fordele: Sengene er meget komfortable. Beliggenheden var perfekt.

Ulemper: Belysning i badeværelset ikke god. Højden af kar kunne blive et problem for både børn og korte voksne.

Fordele: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Fordele: Public spaces, vibe, decor, the radio in room.

Ulemper: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Fordele: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Ulemper: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Fordele: Loved the location the staff and the bed

Ulemper: Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.

Fordele: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Ulemper: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Fordele: Vi var vilde med beliggenhed og personalet

Ulemper: Har aldrig fået stuepigeservice de tre dage vi boede der. Skuffet over at jeg var nødt til at betale $4 for at få kaffe til morgen. Skal have en kaffebar tidligt ude i lobbyen. Ville være rart at have et fitnesscenter på hotellet.

Fordele: Meget venligt personale og rigtig god beliggenhed

Ulemper: Det var perfekt

Fordele: Uventet personlig kommunikation, ydelser er alle topklasse. Meget imødekommende for vores Shitzu. Fantastisk beliggenhed.

Ulemper: Room Service var som forventet for lignende hoteller. Pebret, gennemsnitlig kvalitet, de sædvanlige begrænsede ting. Vil ikke kræve meget at yde bedre end forventet.

Fordele: Fantastisk personale, meget hjælpsomme og venlige

Fordele: Stort set alt .... meget boutique ... fantastisk personale .... værelse vedligeholdelse fem stjerner ... fantastisk beliggenhed

Ulemper: Ingen klager

Fordele: Large Rooms, Great beds

Ulemper: The restaurant was small with limited options but it appears they are renovating.

Fordele: Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre

Ulemper: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Fordele: I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good.

Ulemper: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Fordele: Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!

Fordele: This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces.

Ulemper: There was nothing we did not like.

Fordele: From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..

Fordele: This hotel is from a different time and place in America. Everyone was so friendly the room was big and incredibly quiet. The doors are sick the walls are thick the beds are unbelievably comfortable. It's not exactly cheap with $58 per night for valet car parking. I stayed there on business and it was a joy to get a good nights sleep and have the best coffee I've ever had from room service.

Fordele: I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.

Fordele: The staff was amazing!

Ulemper: The dated feel of the room definitely did not live up the the 5-star rating.

Fordele: Staff was very welcoming and accommodating.

Fordele: I liked how unique the bathtub has open doors to look out the window.

Fordele: The staff was incredible, friendly and went above and beyond to make our stay and celebration memorable. Loved the window seat in the room w an amazing view.

Ulemper: No.

Fordele: The hotel was beautiful, our issue is with the hotel billing policies. Our final bill overcharged for parking and in room beverages. The worst part was they convinced us to upgrade our room and intentionally misrepresented the cost.

Ulemper: The employees were not honest in attempting to maximize the hotels profits

Ulemper: Bed was hard

Fordele: well I dont know where to start I do like writing at all but from confirming my reservation hotel employee, she gave the most outstanding service ever I upgraded my room my room was magnificent OMG I cant wait to return

Ulemper: yes that i did not stay another night

Fordele: Staff is very friendly and helpful.

Fordele: Best location and best service!

Fordele: Location. Swimming pool.

Ulemper: Not really

Fordele: Soaker tub for two with doors that open to room and breathtaking views of Michigan Ave and Lake. Our favorite hotel in Chicago. It won't disappoint!

Fordele: Build out ambiance room quality

Ulemper: Service lags, if I’m spending $---- or $---- I want service pronto. These industries are highly competitive. Shouldn’t have to deal with faulty google chrome (even if the tech was nice), it was not heating up, waited 1 hr for Wine

Fordele: Opmærksomhed på detaljerne var fantastisk, fremragende service

Fordele: Beliggenhed og venligt personale

Ulemper: Bar, beliggenhed og personale

Fordele: Beliggenhed og natteliv

Fordele: Exceptionel kundeservice uddannelse, store værelser, super beliggenhed

Ulemper: Personalet var skrækkeligt. meget lidt hjælpsomt ved mere end én lejlighed

Fordele: Alt var perfekt. Fantastisk udsigt over floden. Kun åbent om måneden.

Fordele: My go-to hotel for “stay-cations” in the city.

Fordele: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Ulemper: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Ulemper: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Fordele: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Fordele: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Ulemper: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Fordele: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Ulemper: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Fordele: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Fordele: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Ulemper: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Fordele: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.

Fordele: Ikke bo her længe men fik opgraderet til en smuk suite. Fantastiske faciliteter, indretning osv. Personalet var meget venlige og imødekommende. Helt sikkert et godt valg!

Fordele: Beliggenhed, beliggenhed, beliggenhed To blokke fra Chicago 'Bean' - cloud gate og parker.

Fordele: Beliggenheden var fin.

Ulemper: Kedeligt hotel, gennemsnitlig indrettede værelser og faciliteter for prisniveauet

Fordele: Det virkede lidt rodet men det får jo en ende.

Ulemper: Ikke alle værelser har et skrivebord til computere

Fordele: Tal med Bennie når du kommer dertil. Han får du oprette centrum.

Fordele: Værelset var rummeligt og komfortabelt. Alle på hotellet var venlige og hjælpsomme. Fantastisk beliggenhed og overraskende meget stille! Vil helt sikkert bo her igen!

Fordele: Den eneste måde at se Chicago. Beliggenheden var god, men ingen udsigt over centrum. Værelserne var fyldt med plads, luksus og historie. Jeg kunne ikke bede om mere. Jeg vil helt sikkert vende tilbage

Fordele: Helt central placering

Fordele: .

Ulemper: .

Fordele: Placering

Ulemper: På værelset var der ikke nogle pen

Fordele: Venlig informativt personale, stille, smuk udsmykning, og rent! Nød også adgang til business-område på hotellet.

Ulemper: Min udsigt fra værelset.

Fordele: Fantastisk sted. Bedre end alternativerne.

Ulemper: Intet

Fordele: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Ulemper: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Fordele: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Fordele: Clean comfortable room, nice staff. Great location

Ulemper: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Fordele: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Ulemper: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Fordele: Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.

Fordele: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Fordele: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Fordele: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Ulemper: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Fordele: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Ulemper: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu

Fordele: Smuk; fantastisk service, som alle områder; rent

Ulemper: Madrasserne var hårdt

Ulemper: Under opførelse

Fordele: Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough.

Ulemper: Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.

Fordele: Was cozy enough to give me every reason not to leave my hotel room!

Ulemper: None!

Fordele: We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front.

Ulemper: Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.

Fordele: Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan

Fordele: The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.

Fordele: Staff was very friendly and very helpful. Rooms were clean and very nice.

Ulemper: Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.

Fordele: Everything about this stay was top notch. Every single encounter with an employee was pleasant, polite and helpful. Rooms, common areas and restaurant were comfortable and spotless. We could not have asked for a better location - central to everything.

Fordele: Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away.

Ulemper: There was nothing to complain about.

Fordele: Warm, accommodating staff. Great location. Quaint, historic building.

Ulemper: The hotel was more than adequate for our needs, but guests should not expect huge rooms.

Fordele: Fantastisk beliggenhed, god seng. Stille. God restaurant og konditori nedenunder. Super venligt og hjælpsomt personale. Man får virkelig meget for pengene.

Fordele: Den korte afstand til fantastiske spisesteder, barer og sjove aktiviteter kan ikke slås. Personalet var venlige og imødekommende.

Fordele: Komfortabelt værelse. Fremragende opmærksomhed på detaljerne. Super cool bar på hotellet.

Ulemper: Jeg har ingen klager.

Fordele: Rigtig fint sted, fantastisk beliggenhed og pris

Fordele: Stille, finurlige, gode senge, fantastisk beliggenhed. Var vilde med badekåber, som blev leveret til døren om morgenen. Udsigt over en mur i mit værelse, men ingen støj fra gaden heller.

Ulemper: En smule pebret.

Fordele: Et meget lækkert sted. Beliggenheden var god og værelserne var rene.

Ulemper: Intet

Fordele: It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup.

Ulemper: Noisy hvac unit.

Fordele: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Fordele: The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.

Fordele: Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport.

Ulemper: I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.

Fordele: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Fordele: What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!

Ulemper: Room was very, very dry. Didn't get request for feather free bedding.

Fordele: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Ulemper: I thought they had a steam room but it was only a hot tub.

Fordele: Fantastisk beliggenhed ved Michigan Ave. Men en meget rolig gade samlet set for sådan en fantastisk beliggenhed.

Ulemper: Værelserne er lidt mørke.

Fordele: Fantastisk rent værelse og venligt personale

Ulemper: Jeg kunne godt lide det hele

Fordele: Værelserne var meget behageligt og rent. Høfligt og venligt personale. Beliggenheden er glimrende for shopping. Jeg vil helt sikkert vil vende tilbage til at komme igen.

Fordele: Beliggenheden var inden for gåafstand til alt. Hotellet var meget komfortabel.

Fordele: Tæt på butikker på magnificent mile

Ulemper: Poolen var lille og ikke børnevenlig. Is var dyrt

Ulemper: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Fordele: Location, value, amenities, staff, rooms, property were all excellent.

Ulemper: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Fordele: We enjoyed the pool, hot tub and workout room. The beds and linens were so comfy. Staff was very helpful.

Fordele: Free gym, pool and jacuzzi use. Three free cups of coffee and tea. Great staff. King size bed was awesome and the room was really nice

Ulemper: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Fordele: The rooms were very clean, as was the gym. The location is within a short walk of most anything you'd might like to experience on a short trip to Chicago and yet the hotel is on a side street that keeps the nights stay quiet.

Ulemper: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Fordele: Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Fordele: Udsmykning og restaurant

Fordele: Var vild med stil, komfort og ekstraordinær betjening.

Fordele: Fantastisk sted. Centralt beliggende. Glad for alt med stedet.

Ulemper: Værelserne var for lille

Fordele: Den franske stemning.

Ulemper: En smule dyr.

Fordele: Smukt hotel

Ulemper: Sengen var for blød

Fordele: Værelset var pænt indrettet og meget funktionelt

Fordele: Indretningen var smukt

Ulemper: Morgenmaden var alt for dyr og ikke særlig god.

Fordele: Bed was super comfy. Views were amazing. Overall feel was very modern.

Ulemper: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Fordele: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.

Ulemper: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Fordele: High-end; great location, staff and food. A classy choice.

Fordele: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....

Fordele: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.

Ulemper: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Fordele: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Fordele: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Fordele: Great location, great value for the price.

Ulemper: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Fordele: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Ulemper: That we eventually had to leave. Everything was wonderful!

Ulemper: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Fordele: Meget rent og imødekommende. Ville bo der igen.

Ulemper: Elevator var et problem. Meget lille for den størrelse.

Fordele: Det klæder.

Fordele: Virkelig venlige ansatte, som fik os til at føle os velkomne og komfortable. De var meget imødekommende og høflige.

Fordele: large bathroom, lots of hot water, good water pressure, lots of towels (just me in a double), adequate counter space room was clean, quiet, comfortable bed, slept well :-) housekeeping did a terrific job staff was friendly and helpful basically it was hit and miss as there were some who just wanted you to go away and leave them alone!

Ulemper: dim lighting, could have been brighter or had more lights no complementary bottled water stain on carpet, wall patch work done in bathroom; neither of these bothered me but may for someone else staff was useless basically it was hit and miss as there were some who had a positive attitude and would go out of their way to help you!

Fordele: Very clean. Microwave and fridge nice to have. Close to shopping and navy pier

Ulemper: Self park was really valet parking down the street.

Ulemper: This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.

Fordele: Can't say a thing.

Ulemper: I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.

Fordele: Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown.

Ulemper: When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.

Fordele: All of the rooms are suites. There is a bar on property. Location is really convenient.

Ulemper: No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.

Fordele: Great location with a nice hotel design. The drum bar and the bakery were nice perks.

Ulemper: Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.

Fordele: Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely.

Ulemper: nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly

Fordele: The location was excellent! The property was clean and the lobby renovated and nice. The Windows opened which was great because the room got very hot at night. The bed was comfortable and the rooms were modern and recently renovated

Ulemper: The room was incredibly small; the building only has one heating system and my room remained hot, so I was unable to adjust the temperature, which made sleeping extremely uncomfortable; there are no tubs, only showers; I had to walk up 3 flights of stairs to find a working ice machine; and the elevators are tiny and very slow. Also, the outer room door needs to be repainted

Fordele: The rooms are larger than any other room I’ve stayed in in Chicago. Beautiful bathroom and perfect location.

Fordele: Placering Seng/sengetøj/puder meget komfortable Toilet/badeværelse Bar

Fordele: Beliggenhed - indretning - renlighed

Ulemper: Frygteligt Wi-Fi

Fordele: Beliggenheden var fantastisk!! Super tæt på shopping og stort set alt! Sød antikke agtige atmosfære. Fint og rent, personalet super søde og hjælpsomme!

Fordele: Hotellet var rent, venligt personale

Ulemper: For en annonceret 2. de bedste senge i hoteller ... det var sengen var forfærdelig.

Fordele: Placering Indretning

Ulemper: Støj

Fordele: Beliggenhed og lille hotel

Fordele: Ikke noget at forbedre

Fordele: Online check-in.

Ulemper: Min online check-in-indstillinger blev ikke fulgt. Tv virkede ikke.

Fordele: Det var en fantastisk beliggenhed. Gåafstand fra tog, shopping, restauranter. Personalet var meget hjælpsomme med alle behov.

Ulemper: Jeg kunne godt lide alt ved det

Fordele: Sengen

Ulemper: Elevatorer ikke fungerer.

Fordele: Alt om de Whitehall Hotel var fantastisk!!

Fordele: The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price.

Ulemper: Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.

Fordele: Not much to like other than the convenient downtown location.

Ulemper: Dimly lit, old dirty hallways and equally old, poorly kept rooms. If I wasn't so tired I would have gone elsewhere.

Fordele: Friendly and courteous staff

Ulemper: The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.

Fordele: Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake.

Ulemper: Small lobby and elevators, room was in need of some small wear and tear repairs.

Fordele: The room was clean, though very dark, and the bed was comfortable. As others have pointed out, it is within walking distance of most downtown shopping areas and about half an hour from the Magnificent Mile.

Ulemper: The front desk staff were clipped and curt, which was unexpected, and made for a chilly welcome to the Windy City. As mentioned, the room was darker than expected, and the two outlets for charging equipment were located along the far wall, underneath the desk, which had a drawer that would not close. This drawer's corners caused several near-accidents, unsurprisingly. The bathroom was clean and pleasantly designed, but very small. We were dissatisfied with the room service and front desk experience. When we ordered breakfast, we expected more than a few eggs on an English muffin, and we received two small scones, rather than our order of a scone and a croissant. When this was mentioned at checkout, I was told that a manager would give me a call, which never happened.

Fordele: The only thing going for the hotel is location and price.

Ulemper: The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).

Fordele: Location was excellent and bed was super comfortable!

Ulemper: Parking at the hotel was $65 a night and didnt find this out till I saw a $533 charge on my room. At no point did they mention it.... also its $10 if you want a microwave in your room which I feel is a cheap trick for a hotel like this.

Fordele: Comfortable beds

Ulemper: A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)

Fordele: Located in the heart of Gold Coast, close to great food and shopping. Best value....

Fordele: Nothing. Will not be back .

Ulemper: Room and hall smelled of smoke . Rooms do not look like pictures - beat up furniture , old tattered carpets, needs deep cleaning and painting at the minimum . Not a 4 star property .