Døren ud til gangen var ikke særlig god, derfor var der altid meget støj fra gangen, især om natten! Klimaanlæget lavede også for meget larm til at man kunne holde det tændt mens man sov hvilket medhvirkede at værelset var yderst koldt om morgen Bedre lydisolerende dør, en radiator!
Central beliggenhed; privacy; god pris; god standard for et overnatningssted. En automat til øl og andre kolde flaskedrikke
Venligt og effektivt personale i receptionen,velbeliggende,nem adgang også i bil Vi havde en ekstra opredning på værelset, men der manglede puder ,håndklæder også efter at vi gjorde opmæeksom på det.
Receptionionisterne var virkelig til stor hjælp på mange forskellige måder. Da min kuffert blev væk og til at hjælpe med at finde ting i byen
God beliggenhed, fin service. små værelser, dyr morgenmad.
Fremragende, luksus hele vejen igennem. Store værelser og fantastisk beliggenhed. Super betjening.
godt værelse efter det første var skiftet ud værelset var ikke klar, da vi ankom kl. 17 efter den lange rejse fra Danmark (chekc-in tid kl. 15), og da vi endelig fik det var det placeret 3 meter fra muren på nabohotellet med dettes udluftningssystem lige udenfor vinduet, hvilket larmede hele natten. Efter 2 nætter fik vi et andet værelse. Vi havde bestilt i meget god tid, derfor forventede vi, at værelset holdt standarten
Udemærket hotel, dog nogle sure personale
beliggenheden At værelset er klart til chek in kl 15 som lovet. At sengene bliver redt - selvom man har efterladt hhv nattøj og en bog på sengen. At håndklæderne ikke har gamle snavsede pletter.
Der var god service. De skal ikke skrive, at der er shutleservice til lufthavnen, når det ikke er tilfældet.
Check ind og ud nemt og hurtigt, morgenmad hurtigt, bad og udsigt, værelse størrelse og udsigt
I loved the location of the hotel. It was close to all that o came to town for. Plus the view from my room was spectacular! It was very easy to get a taxi, as the doorman did it for me. The staff was so helpful and friendly. Definitely will be returning on my next trip to Chicago! The only real complaint I can make about the hotel is the Herb n Kitchen on the main lobby floor. They claim to serve Starbucks which they do, but it tastes nothing like the real thing. The ingredients in my frap started to separate-- pretty sure te syrup was expired. But other than that, the rest of the hotel was amazing. I look forward to future stays there.
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
The amenities were great. I was given a larger room than expected with a nice (but not lake) view. The location was great and all staff were friendly and helpful. My room was quiet and the bed was very comfortable. My room was also very clean and the tv had a lot of channels. Also, the building and common areas are absolutely gorgeous. I loved the gym facility and going for a swim after a stressful day. My only complaint is that there was a lot of loosely supervised young kids at the pool at 9pm. Would be nice if they had some hours for adults only.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
Great location for walking to a concert at soldier field Waited line for 30 minutes to check in and that was for the Hilton Honors pre-checks. Regular check in line was likely 45 minutes+. Keys to our room didn't work. Had to wait in line another 30 minutes for new keys. When we returned at midnight from TS concert and tried new keys they did not work either. Waited 45 minutes for security to open door with 3 small exhausted children. After calling 4 times for security and no luck I finally spoke to a manger and he came and let us in. Was supposed to put new keys under door overnight that was not done. Never received a working key the entire stay. Needless to stay they comped my room. I still had to pay the ridiculous $69 for parking. We will not being staying here again.
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks). Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
This is a great hotel the atmosphere that employees everyone was great there
great accomodations and service
Rummet lå på 6 sal og var ikke plaget af støj. Det var nydeligt og tilpas stort. Det samme var badeværelset.Baren i lobbyen havde et stort udvalg og det er muligt at betale ved at skrive det på rummet.Personalet var alle venlige.
personalet var utrolig hjælpsomme og venlige med alt og undersøgte hvis de ikke havde svaret.vi tog hjem en dag før og selvom jeg rigtig skulle betale for en fuld nat ekstra slap jeg for dette,så de er absolut et besøg værd.
Not convient. Poor service
Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible. The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Very good location Hotel wasn't nearly as nice as other embassy suites I have stayed at.
Located close to shopping and conference centers Amenities are average
Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
Nice hotel, casual and comfortable. Great breakfast. Very convenient to Navy Pier. Would definitely reccomend to friends and would stay here again.
Friendly staff and clean facility No complaints
Stayed here Dec 12-14, 2014, this was our 2nd time staying here due to close proximity to Navy Pier's Winter Wonderland. Last year the Manager's reception offered better appetizers, seemed to be a bit cheaper this year. Staff is wonderful and room was really clean. We had an issue with the thermostat, it was almost 80 degrees the whole stay. The kids love it here, it's really family oriented. They seemed to like swimming in the pool better than Winter Wonderland, they made several little friends during our short stay. Will probably be back next year, we love it here.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Loved the view from our room. Staff were extremely helpful and friendly. Some of the bellhop men could be more friendly but besides that it was a very amazing stay for our family!
I loved that we had a mini sofa in our room. I would have liked a mirror outside of the bathroom - 4 people had to share one mirror for hair, makeup etc.
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Great people! Helpful and personal service. We requested a river view room (def worth the extra $$!) and were surprised with an amazing corner room with the greatest views! This location is better than staying up in the Mag Mile area if you plan on seeing the sights. Short walk to Millenium Park, Art Institute, and the L. And you are right at the base of the Mag Mile. Loved being on the river more than I can say! The room was clean and comfy, not a five star hotel but a very acceptable four star. The restaurant/bar is not wonderful, but we don't go to Chicago to eat in the hotel. The shower had one of those fancy yet totally impractical giant shower heads that comes down from the center of the ceiling. A trend that needs to go away.
The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful. One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.
People are friendly Restaurant is very good Design is current Beds are comfortable air conditioning unit in room was loud
The bed and shower were amazing!
Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.
The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back. Nothing!
We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!
We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson. nothing!
We chose the Thompson Hotel for its location and value on Kayak. If I was traveling alone on business it would have been a better choice. They are super accomaditing allowing us to check in at 11:00 am without any problems. They also have a great online precheck in service. There is a Starbucks next door and good restaurants all around it. The precheck in service is a great idea however, it is as if you actually request something like an extra blanket or extra towels which were questions on the precheck in system they do not fulfill them. The elevator system requires you to use your room key to get up to your floor however, there is only one reader per elevator and it was virtually impossible to get to it when using the elevator. So many people were talking about riding the elevator up and down trying to get to their floors. The showers were never hot just warm regardless of the time of day. The A/C was all over the the place, hot / cold. The room refresh was seriously below average and actually just a really bad bed make up with fresh towels. They basically missed at the attempt to be a chic boutique hotel. There is no real identity to this property.
We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.
comfy bed, great location, nice lobby. Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?
Fantastic location, outstanding room. Would go back in a minute.
Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city. Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.
Location and old world elegance Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages
We loved the location and the welcoming and helpful staff. The atmosphere is elegant. For a small extra cost, we opted for the Executive Room with access throughout the day for a light breakfast, snacks during the day, and hors doerves during cocktail hour. It's view is spectacular and all but the tables which are too small, we enjoyed immensely and visited often during our stay. WiFi in your room is an extra cost and not included in the price of your room.
Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit. Parking too expensive
The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be. A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.
Staff were tremendous Hotel needs updating. It is old, worn and dirty
not much Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.
location 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower
Great location and afternoon tea was amazing.
Room was clean. No recreational stuff no pool no sauna nothing it was boring.
Central beliggenhed med god udsigt over Michigan Ave. Luksusværelses med rigtig god plads. På 23. etage fred og ro: overhovedet ingen støjproblemer. Manglende orientering om tilkørsel og parkering og manglende orientering om bruttopris (inkl. tax, tip, parking)
God central beliggenhed, stor veludstyret lejlighed/ værelse til rimelig pris
Perfekt beliggenhed. Nej
Great location, friendly staff, reasonable price Room smelled like smoke
I came to stay at Hotel Felix for NYE in Chicago. The location was excellent and I never had to walk more than 15 minutes to get to anything. Just a few blocks from Michigan Ave and tons of restaurants. But, the rooms were dirty and our floor smelled horrible. I'm certain our sheets were never washed due to all of the mystery hairs I found in the sheets. We also had a mix up when we checked in. Instead of putting us in a queen room, like we reserved 4 months prior, we were placed in room with 2 full beds. When we asked to be moved to our appropriate room so were placed in a tiny room. If you don't mind sacrificing space and cleanliness for location this hotel is fine. But if you are expecting a luxurious night in the city don't waste your time.
Almost everything was absolutely wonderful except... Cleaning staff did not fully replace my used towels and cups. Also, the location made it difficult to easily hail a taxi.
Very small rooms.
The staff was nice, and hotel was pretty much what I expected except as noted: Elevators were a little weird and didn't work as expected Room was deceptively *tiny*
Great value...clean....excellent location for shopping Michigan avenue...staff helpful...no complaints!
Quick check in process. Cute as can be room.
The hotel is quirky, clean and comfortable. Compact rooms for people looking for a comfortable place to sleep but don't need all the bells and whistles. Everything was clean. The girl at the front desk checking in was mumbly and hard to hear. Waited 5+ minutes for a valet attendant to show up (we were the only people there at the moment). Then we were taken up to an uncleaned room. Storing our bags in luggage after we checked out was a similar struggle finding an attendant that was supposed to be there. Fortunately there was one of the staff members who continually helped resolve the issues all weekend long. He was very professional and willing to do any job with patience and a smile. Please hire more staff like him!
I did not like anything about this hotel. It's in downtown Chicago and it has carpet like a motel. Does not make you feel comfortable at all. The tv sucks the picture even worse. The worst hotel I've been too! Too expensive for a motel like setting. First and last time ever at this hotel. -10
The hotel is very modern and attractive. And it is in a good location. The bell staff is very friendly Extremely small rooms. Small bathroom with shower only whichhas a curtain not glass Detracts from look. There are no bedside lamps ! Too bad for readers.bartender is sweet, not really does not know how to make a drink-not all that familiar with different types of drinks, bar not set up didn't have cherries, fruit.
Small Room not clean
It looks very chic walking in. The staff was all young and super friendly. The air smelled like it was diffused with something. There was a small bar and restaurant attached, which was convenient. Room was small but clean and nice. Staff suggested a boat tour and also booked it for us AND printed off directions, which was really helpful. The room was very small.. I kept hitting my shins on the edge of the bed. My friend and I stayed there together so it made for a pretty tight space but we didn't spend a ton of time in there so it was fine. Also, no breakfast, just free coffee. We ordered towels at one point and no one ever showed up.
no free coffee
Very modern hotel. No pool
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Everything was great!
The room was perfectly sized and extremely comfortable. Not a single thing.
Close to the El; convenient
The staff was rude and disrespectful. The staff.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
Fantastisk hotel med god beliggenhed og top service.
Beliggenhed, indretning af værelse
Lækkert værelse og god udsigt. Levede til fulde op til forventningen, ikke mindst fordi værelset lå på 25. etage. Larmen fra hotellets musiksted/club lørdag nat var noget generende.