the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
This hotel is first class, but a bit expensive.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
best location for old bern nothing
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
- the double room is very little, but for one night is ok
Central Location, Modern decor, good breakfast selection, comfortable room
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
Very good location, right in the middle of the old town.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
view from the room
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
very comfortable luxurious hotel with easy access to the old town Bern.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
service, style, class, location
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
Jeg bruger hotellet i mindst 6-7 år - een eller to gange om året. Det er centralt beliggende og restauranten er fremragende, mens morgen buffeten er overskuelig.
Det er et pænt og nydeligt hotel med dejlig central beliggenhed, tæt på Hovedbanegården og med let adgang til sporvogne og busser og gode spisesteder tæt på Jeg ville gerne kunne have fået morgenmad fra 6,30 evt mod aftale herom
Beliggenhed i den gamle bydel, god service Badekar, gulvtæppe/varme i gulvet
Hotellet ligger meget centralt, og jeg fik et roligt beliggende værelse, sådan som jeg havde ønsket mig ved bestillingen. Det er dejligt, at der er trægulv. Sengene er gode og inventaret i øvrigt pænt og let i stilen. Der er/var pænt og rent (forventeligt), og badeværelset er funktionelt, selvom det er et element, der er sat ind i værelset i forbindelse med renovering - sådan føles det i hvert fald. Det hele er lidt småt, men alligevel fint! Jeg synes ikke mogenmadsbetjeningen var så venlig, at man blve glad over den - uden at klage ;-)
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
nice staff, nice atmosphere and the rooms were comfortable