Biarritz Hoteller

Very helpful staff

I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.

Proximity to your excellent restaurent!

Easy access to the motorway network, friendly and helpful staff Nothing at all

Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!

We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!

Close to main town and pool was nice with good bar service AC didn't cool room down very well

location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive

Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.

The rooftop pool and terrace are spectacular at sunset.

My partner and I stayed for 1 night in this hotel - We loved it and the staff were very helpfull & had good English also!There are lots of Tapas and Wine Bars nearby and the market is less than 5 mins away!Also the staff recomended an excellent restaurant nearby... which was filled with locals!This is a great hotel - We paid extra for the large balcony whuch was lovely... and it was nice to sit out and have our breakfast in the morning sun!I would deffo stay here again! No Complaints!

Very helpful staff and lovely room Not something I disliked but could have had sunloungers on our lovely balcony!

friendly staff. good location..room well appointed.breakfast choice good with continental and hot choices. lift could do with modernising

It was very nice staying at Kemaris. The room was clearn, well designed, and the staff were very helpful.

Very friendly and helpful staff, and well located near beach and city center. No bath in our room, no fridge in room.

I loved the design, decor and comfort of the hotel and the rooms.- very pleasant on the eye. and the location - very close to good restaurants, shops, the sea. and bus stop.The heating system in the room and the heated radiator towel railing were brilliant as we were in Biarritz in extremely wet windy conditions. The weather but the hotel could do nothing about that. Some of the tourist sights were not open.

Whilst the rooms were quite small the furniture was well designed and the staff were really friendly - they gave us some really good recomendation for what to do and see. Breakfast was too expensive.

Can't speak highly enough of the friendliness & helpfulness of the staff No bad points

staff very helpful, responsive and friendly. Service was great - efficient but never intrusive;. Rooms and common areas - lounge, pool, gardens, very beautiful, pool was especially nice as its long enough to swim properly in

Gorgeous room, fab bath and shower, absolutely charming staff, stylish hotel.. Great touches like a huge bowl of gorgeous fresh fruit in reception, and breakfast was great - lovely table, prompt service and delicious. But don't order dinner there - at least not on a Sunday night. Our dinner experience was not good. Firstly we waited ages and ages. The choice was limited but that was OK, except the food wasn't ok. It was strange bordering on bizarre and really not very nice. We ordered some cold starters (amongst which was a serving of 'green' asparagus which came limp, soggy and almost brown in colour - obviously tinned and frankly inedible) and one hot starter. All the cold starters were served together - there were 6 of us - but the one hot starter only came ages later with all the main courses. The mains were local dishes and really not very nice, weren't hot enough and certainly not up to standard. Shame as hotel otherwise is gorgeous.

Very nice romantic place but not for the long stay It would be so nice if they made the territory much more!

Fabulous location, charming staff and delicious food. Wonderful view from our room and small terrace. Stylish decor throughout the hotel. Appalling weather! Obviously not the fault of the hotel, but there was little to do in torrential rain. Nowhere to buy English newspapers eve.

I liked the situation of the room and views were lovely. Staff did not bother me during the day and were helpful when I requested anything. I was not happy to be charged for breakfast which I did not take. The receptionist made a deduction for this but had I not checked the bill I would have been overcharged by 120€. Also Wifi was claimed to be free throughout the hotel but I wS charged 1.65€ per day for this.

friendly staff and contemporary style Lack of sun on balcony

Being on a pedestrian square, the hotel is very quiet and yet has a fine view of the Grand Plage. It is very well placed for shopping and for strolling along the sea front. The staff were very friendly and their English much better than my French!

1. Clean rooms and magnificent view of the Grand Plage. 2. Helpful and friendly staff. 3. Central location. 1. No shower curtain when taking shower in the bathtub, water all over the floor!

The location of the hotel was superb, allowing one of us to surf and one of us to shop! The decor and ambience of the hotel and the friendliness and efficiency of the staff meant that we had one of the best experiences of a small hotel we have ever had. Parking.... Public underground Car Park (Bellevue) close by which the hotel uses but beware height restriction is 1.90m.