Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
Good location with good parking. None
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
Go to beach
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
The room was spacious, well equiped and very comfortable.
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
The space, situation and cleanlines
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Staff very good and the room perfect. We got upgrade because we were in honey moon.
Location Location Location Parking Area No Lighting?Staff could be frendlier.
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
Very helpful staff
The Hotel is clean and relaxing loved the roof top pool. We wanted to eat in the hotel but on 2 occasions the rooms were taken with private parties, not impressed.
We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!
Very nice view from terrasa, cafe and pool
location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive
Hotel staff were very friendly and helpfull
Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.
Nothing special, just good for thus price.
Comfort and friendly staff. breakfast needs to be improved for Irish residents in the hotel
Everything Limited selection and quantity of food
The rooftop pool and terrace are spectacular at sunset.
Comfortable beds and bedding. Easy to find location. Client parking - even though your (or their) website description implies none available! Reliable hot water in an adequate bathroom/toilet. Ease of access to ground floor rooms.
Very friendly staff, free parking, free internet. Lack of rooms with a fridge and microwave.
Staff helpful and efficient. At times there was a lack of hot and even warm water> I brought this to the attention of the manager who said the hotel did not have sufficient hot water capacity to cope with the number of people staying at the hotel.
Good staff, excellent quality campanile food, parking outside, close to station. A bit out of Biarittz for walking. Noisy main road but I did not really notice it
Location for airport Not very good value for money
Easy to find, convenient size for stopover with tea coffee making facilities and air con. Did not like the connecting door to another room. First time we have encountered this with your Hotel.
Easy access to the motorway network, friendly and helpful staff Nothing at all
Everything, as always the Campanile standard is excellent. No
Clean room, Attentive staff, all spoke good English. Close to Autoroute
Proximity to your excellent restaurent!
A beautiful hotel in a very convenient location, very friendly and helpful owners, room was perfect - clean and beautifully decorated. We would certainly go there again.
Well situated for beach,dining and sightseeing
The hotel is very centrally located and in walking distance to all areas of interest in Biarritz. The staff at the hotel were most welcoming and courteous. We found the rooms to be very comfortable,clean and well decorated. All in all a lovely hotel! Because of the hotels central location ,it can be noisy early in the morning with delivery trucks etc. However, if I am in the area again I will definitely stay at the Alcyon.
Very clean and tidy. Nice decor. Quite noisy with the window open at night.
Comfortable and clean with pleasant staff
a decent hotel, a few blocks back from the beach, smart yet small room, average breakfast.
When we arrived the receptionist was immediately aware of our reservation. She also offered to book a taxi for us for an early departure the following morning. The location of the hotel was only a short walk to the beach and shops etc.
Design and room Service could be better. For example there was no way of getting a drink of water at night.
large bright room,perfect for a good sleep no
Welcoming staff, modern clean design, fantastic location. We had a fantastic stay. it took a few minutes to walk to the main beach or the shops. great
The location was excellent as the hotel is situated in the middle of town and facing the beach and sea. The decor was very nice indeed and the staff were always helpful - nothing was too much trouble. We also ate in the restaurant and whilst expensive, both the food and service were outstanding. We would fully recommend this hotel. N/a
friendly staff and contemporary style Lack of sun on balcony
The staff at the hotel were delightful, although the room had not been thoroughly cleaned and a broken tv was not mended. As above
I liked the situation of the room and views were lovely. Staff did not bother me during the day and were helpful when I requested anything. I was not happy to be charged for breakfast which I did not take. The receptionist made a deduction for this but had I not checked the bill I would have been overcharged by 120€. Also Wifi was claimed to be free throughout the hotel but I wS charged 1.65€ per day for this.
Locashion,stuff is very helpfull. For sure the brekfast is bad
Fabulous location, charming staff and delicious food. Wonderful view from our room and small terrace. Stylish decor throughout the hotel. Appalling weather! Obviously not the fault of the hotel, but there was little to do in torrential rain. Nowhere to buy English newspapers eve.
the view from my window the quality of the breakfast and the small area that it's served in, poor value for €20
Being on a pedestrian square, the hotel is very quiet and yet has a fine view of the Grand Plage. It is very well placed for shopping and for strolling along the sea front. The staff were very friendly and their English much better than my French!
1. Clean rooms and magnificent view of the Grand Plage. 2. Helpful and friendly staff. 3. Central location. 1. No shower curtain when taking shower in the bathtub, water all over the floor!
The location of the hotel was superb, allowing one of us to surf and one of us to shop! The decor and ambience of the hotel and the friendliness and efficiency of the staff meant that we had one of the best experiences of a small hotel we have ever had. Parking.... Public underground Car Park (Bellevue) close by which the hotel uses but beware height restriction is 1.90m.
Location and value Very poor soundproofing
Excellent staff, fantastic location, lovely atmosphere in the hotel. Very comfortable bed. Good food in the hotel and good value. No mirror in the bedroom, only in the bathroom. The carpets in the corridors need to be cleaned, as in their current state they give the wrong impression. When we arrived the hotel had no knowledge of our booking, this is true. We were lucky to get the room.
We had an ocean view room, and with such a stunning coastline view on offer it would be crazy to have any other room. The little balcony is perfect for watching the surf and sunset.
Very friendly and welcoming staff . The whole hotel feels very relaxed .Excellent location facing the sea with a good bar ( with chatty locals ) and restaurant nearby. Free internet a plus. Very comfortable seating area outside. Bedroom very comfortable and spacious. Liked the hotel but only point is could do with facilities for tea/coffee in room , not provided, which is typical of french hotels. But they do provide cheerful room service for continental breakfast at a price .
Location was superb. Restaurant was good, nothing to go orgasmic about but absolutely no complaints. Wine list was reasonable. Breakfast was ordinary and you couldn't order any food from the kitchen until 9am
good location, nice staff shabby room, overpriced
The location is excellent and it is a good value for the money.
It is a very central location the room we had was nice but very very small and the door in the bathroom was hard to closed even though the showers and facilities were very clean. I did not like the availability of information about Biarritz or even suggestions on where to go even what nite clubs or bars that could be recommended. Also we found the drink to be the most expensive in the area in the hotel two glasses of wine were €11 and the bottle was nearly €11 in another hotel. Big difference. A bit of entertainment music would be nice. But we did have a great time .
The excellent location and view of the sea, the hotel decor and the facility of having a restaurant outside.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
I liked my staying in the hotel. Good lacation.
My partner adn I stayed for one night in this hotel.Its location is fantastic - it is right in the middle the main shopping street!We had an Ocean view Room on the 8th floor and it really was worht the extra money - the view was gordeous both to sit and relax in teh evening and also waking up in the morning it was spectacular....The room was clean - a little small - but well designed and clever use of space & had a nice designer quality finish. No Complaints!!!
Great location, clean room and a good breakfast
The location was excellent. No.
I liked the central location of the hotel and the inroom tea/coffee making facility was welcome. The room was too small aand the breakfast offered was expensive.
Great location, helpful staff, comfortable room, good breakfast - all in all. a very good experience. Welcome bag a nice and original touch.
We had a wonderful stay here, The service in the hotel was very good, the welcome pack including a backpack was great, it would be a great example for other city break hotels. great location for beach, shopping and sightseeing. Will stay here again. The only complaint could have was the weather was poor for our stay, not that the hotel could be blamed for that!
Price Location - a bit too far away. Room needs decorating. Staff pretty miserable.
It's location. Cleaness. Good if you want just to sleep. Very basic.It needs to be somewhat reformed. The hair dryer was not eficient at all.
Quick check-in with helpful staff. Rooms small and well worn. Bathroom adequate if small. Room had not been cleaned out properly and sheets were dirty. Hotel slightly further from town centre than we had expected.
There was an option of secure parking for an extra 9 euros per day, which was just opposite the hotel. The hotel has character, but it is old and requires some improvements. The breakfast buffet for 8.50 euros was poor. For a continental style meal, it lacked any meat or cheese. The orange juice was watery, the whole meal was a disaster.
Price Not the cheeriest of staff but adequate
The location was good. Short walk to beach and shops and restaurants. Bedlinen was clean as were the towels. Our room was small and badly in need of decorating.right on main road very noisy at night.i do not think this hotel rates 2 stars. We will go back to biarritz but not to this hotel. The hotel needs a total makeover . dark and dingey.
Close to city centre. Very expensive and I wouldn't recommend the hotel to my friends.
Lovely hotel, really enjoyed the stay. Great value
Cheap. Room did not had a toilet.
This is a casual place to stay. Walls are thin.
Location in the centre of the city, not so far from the ocean First of all: I booked a hotel at 21-00, came at 23-00. The hotel was closed despite the fact that it was stated that "reception - 24 hours" I had to call and wait for the manager 20 minutes! After that, he had long wished not to give the room, because "reservation has been made too late." This is unacceptable!
I loved the design, decor and comfort of the hotel and the rooms.- very pleasant on the eye. and the location - very close to good restaurants, shops, the sea. and bus stop.The heating system in the room and the heated radiator towel railing were brilliant as we were in Biarritz in extremely wet windy conditions. The weather but the hotel could do nothing about that. Some of the tourist sights were not open.
The room was very nice indeed. Very modern and comfortable. The staff were very friendly and helpful. As much as I liked the hotel room the only draw back was the lack of privacy for the bathroom (no door) which may sometimes be required!
Very central location which suited us very well - handy to beach and restaurants.We liked the bedroom floors and the fact that the shower was walk-in, not in a bath. We were upgraded to a 'superior room' which was on the ground floor. The shallow sinks are the silliest design ever - stylish but silly. The staff were very friendly and helpful but unfortunately gave us wrong information about the bus to San Sebastian and we missed it!
Whilst the rooms were quite small the furniture was well designed and the staff were really friendly - they gave us some really good recomendation for what to do and see. Breakfast was too expensive.
Hotellet ligger fremragende. Vi boede ikke på selve hotellet men i huset på den anden side gaden. Udsigt mod vest, Biscayen, surfere, solnedgange - helt vidunderligt. Masser af trafik i dagtimerne, men helt stille om aftenen. Nej.
Et supergodt familiested med hyggelige familieværelser med stor balkon. Særligt værelser med balkoner ud mod havet er enestående. Meget venlig og imødekommende personale og tæt på byens og strandens aktiviteter. Nej.
Udsigten Køjesengene udskiftes med almindelige senge, rengøring af altanen.
Gode 4 personers rum når man har barn Der var ikke en legeplads som angivet. Ej heller en volley bane.
Very friendly and helpful staff, and well located near beach and city center. No bath in our room, no fridge in room.
Reserver pour 2 recu resa de kayak pour 1 personne Obliger de paye sup de 8€ pour mon epouse !
Very helpful staff and lovely room Not something I disliked but could have had sunloungers on our lovely balcony!
My partner and I stayed for 1 night in this hotel - We loved it and the staff were very helpfull & had good English also!There are lots of Tapas and Wine Bars nearby and the market is less than 5 mins away!Also the staff recomended an excellent restaurant nearby... which was filled with locals!This is a great hotel - We paid extra for the large balcony whuch was lovely... and it was nice to sit out and have our breakfast in the morning sun!I would deffo stay here again! No Complaints!
No nonsense, good efficient staff, good breakfast. All in all will go back. Nothing
Nice room, very helpful staff
It was very nice staying at Kemaris. The room was clearn, well designed, and the staff were very helpful.
friendly staff. good location..room well appointed.breakfast choice good with continental and hot choices. lift could do with modernising
We came driving from San Sebastian and the hotel was really easy to find. Dont forget to book a parking spot if you go by car. Parking right by the hotel was perfect. Staff was really service minded and nice. Rooms was flawless and cosy. Breakfast included good mix of healthy options mixed with a little vacation snack.
The staffs were very helpful and nice. There was a stain on the sheet, we told them and they changed them immediately.
hotel is well situated near town centre and historic quarter. Our room was small but clean and adequate. Tea/coffee/kettle tray available on request at no charge. Nice staff.
Location fab. Room comfortable although bathroom very small. All in all good value for money and will probably stay again! Breakfast not worth the money. Cafes round the corner which had a good choice.
Location was good, close to the city center. Did not like anything else. Small room, little light at night (impossible to read), uncomfortable beds, everything looks not clean. Hardly any outlets. terrible smell in the bathroom from old pipes. Bathroom tiny, old shower curtain. Toilet seat and cover will not stand vertically and keeps falling on you. Thin walls and doors, you can hear everything. Old carpets. No parking - street parking was all taken.Will not come back. It's amazing how the quality of hotels drops when you drive from Spain to France.
showers were too small
How central it was to the main part of the town and beaches and as a budget hotel it was excellent value for money. Warm and friendly reception when we arrived and provision of a local map. Bathroom smelt musty and damp and we had to keep the windows open 24/7 and the carpets are badly stained throughout. We were on top floor and there is no lift. Good exercise though!
Just how short it is to the city center. The room was too small, nothing in it to make you velcome, no coffee or anything to fresh you up, and the cardigan for the window is just awful and too small for the window. And the brekfast is just horrible and much too expencive.
its location Hotel was noisy late at night.
location to beach was good a bit shabby, room was small, and fairly clean but corridors were smelly. TV did not work, no hairdryer. Quiet a steep walk to hotel so not suitable for those with walking difficulties
Very Good Central Location Very Steep Hill to the hotel and no lift in the hotel only stairs
Friendly staff. They found us poles for our flags, and let us leave our luggage in a room after checking out. Close to the beach and the town centre. Good value. the rooms we were in for 2 adults were actually family rooms with a double bed in one room and 2 singles in the adjoining room with an open space (no door) separating the two areas! It took us a while (10 minutes) to find staff to check in. Whilst each adjoining room had a shower, there was just 1 toilet
reasonably situated hotel with friendly staff the bathroom was extremely small
The location is excellent as a jumping of point, given the proximity to Biaritz airport, and the local train station. This makes for easy trips throughout the Basque country, and beyond.
the staff only spoke French
The hotel is clean and comfortable. The room is big enough for staying for a couple of days for business. The hotel is next to the airport, so you will need a car to move.
Locality Poorly furnished, and dark Room. No English speaking tv
it was close to the highway and easy to find I specifically asked for a cot and there were a full extra bed in the room. It was too late in the night to switch. Also I think it is a bit overpriced for what it is.